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Road user

Watchdog calls for action as new research shows drivers don’t trust...

New research published today by Transport Focus has found that symbols on diversion signs used on...
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Transport Focus public Board meeting in Birmingham

The Transport Focus Board will host its next meeting in public in Birmingham on Wednesday 22 May...
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Transport Focus response to the M25 closure

Reflecting on the closure of the M25 over the weekend, Louise Collins Director at the independent...
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Closure of the M25 motorway – Transport Focus comment

Alex Robertson, Chief executive at the independent watchdog, Transport Focus said: “Closing...
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Strategic Roads User Survey regional reports

Transport Focus has undertaken ‘deep dives’ into findings of the Strategic Roads User Survey...
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Transport User Voice – October 2023

In this month’s Transport User Voice we're pleased to announce the appointment of our new chief...
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Transport Focus review of complaints handling by TT2 Limited

Transport Focus has reviewed how TT2 handles complaints from users of the Tyne road tunnels. Our...
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Logistics and Coach Survey: Strategic Roads

Transport Focus asked logistics and coach businesses how satisfied they are with England’s...
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Less than half of lorry and coach companies satisfied with England’s...

Less than half (49 per cent) of freight and coach businesses are satisfied with England’s...
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Transport User Voice – July 2023

In this month's Transport User Voice our chief executive Anthony Smith asks for a period of...
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Transport User Voice – June 2023

In this months Transport User Voice read more about how we're asking the rail industry to improve...
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Transport User Voice – May 2023

In this months Transport User Voice read more about how we delivering in a challenging from our...
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How can cyclists, pedestrians and equestrians feel safer around National...

Transport Focus is calling for better safety measures for cyclists, pedestrians, and equestrians in...
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Cyclists, pedestrians and equestrians in the East of England – what...

We looked at the experiences of cyclists, pedestrians, and equestrians across the East of England...
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Transport User Voice: March 2023

End of an era - our chief exec is standing down, what do passengers think about the £2 bus fare...
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Better welfare for disrupted road users in Dover

Transport Focus welcomes news that the Government has signed a contract with disaster response...
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The future of transport

   
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Winter disruption – what do transport users need?

This week we have seen plunging temperatures, icy conditions and several centimetres of snow across...
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What do road users want?

Give us smoother, safer roads with better facilities – and sort out roadworks information too,...
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Putting users at the heart of Road Investment Strategy 3

Independent watchdog Transport Focus has published its recommendations ahead of the third Road...
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Strategic Roads User Survey – 2021/22 summary report

The Strategic Roads User Survey measures people’s experiences of driving on England’s motorways...
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Transport watchdog to help improve Tyne Tunnels complaints process  

The voices of Tyne Tunnels users are set to be heard more loudly and clearly, thanks to the...
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Watchdog welcomes zero emission bus investment

Today the Government announced funding to deliver electric and hydrogen powered buses across...
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Watchdog welcomes plan for electric vehicle charging

Today the Government published its electric vehicle infrastructure strategy, a plan for rolling out...
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Strategic objectives for England’s motorways and major ‘A’ roads,...

As part of preparations for the third road investment strategy (RIS3) covering England’s...
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Logistics and Coach Survey: Strategic Roads

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Sort My Sign: Don’t let a broken road sign ruin your Christmas  

“I'm driving home for Christmas Oh, I can't wait to see those faces.”  So sang Chris Rea...
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Transport User Voice: January 2022

Read a round-up of our 2021 wins across road, rail and bus. Our chief exec talks about some of the...
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Cyclists, pedestrians and equestrians: views about journeys using National...

Cyclists, pedestrians and equestrians: views about journeys using National Highways’ network in...
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Calling lorry drivers – help us to help you

“Drivers are not offered the facilities they demand or indeed deserve… Why would anyone choose...
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Drivers’ experiences of electric vehicles

In our report Plugging the gap: drivers’ experiences with electric cars we carried out research...
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Make charging electric cars easier and more convenient, says watchdog

What is the experience of people using electric vehicles already and how could it be...
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The consumer experience at public electric vehicle chargepoints

As part of its work representing the interests of users of England’s motorways and major ‘A’...
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Transport User Voice: September 2021

How do passengers feel about sustainable transport? Our director talks what we're doing on bus and...
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A more accessible road network?

Transport Focus has published a report on Highways England’s progress in addressing its...
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Better services and safer driving for disabled road users  

Disabled people using England’s motorways and major ‘A’ roads are now safer and better...
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What influences road user satisfaction?

Our Strategic Roads User Survey (SRUS) measures satisfaction with journeys on the motorway and...
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Bumps in the road?

“If I could wave a magic wand, one thing I would definitely change is the M25 unsmooth bumpy...
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All-lane running motorways progress report – Transport Focus comment

Following publication of the first year progress report on the all-lane running motorways...
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Transport User Voice: April 2021

Find out about our report on getting passengers back on buses after the pandemic, all you need to...
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Transport Strategy for Wales – Transport Focus response

Today The Welsh Government published ‘Llwybr Newydd – New Path', a new transport strategy for...
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New motorway safety campaign – Transport Focus comment

Commenting on the launch of Highways England's new motorway safety campaign, Transport Focus chief...
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Are we there yet? Helping transport users to make sustainable travel...

“I think that far too many people are using cars for journeys which could easily be done by...
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Completing the Strategic Roads User Survey

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Upgrading the M4 to a smart motorway – road users’ views one year on

Transport Focus has again worked in partnership with Highways England to research road users’...
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Weekly travel surveys

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WATCH NOW: the transport user Covid debate

Here's your chance to watch the transport user Covid debate, exploring what transport users need to...
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A628 – early road closure – Transport Focus correspondence

On 29 August 2019 a road user came across signs saying that the A628 was closed – this is the...
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Tunnel vision: road users’ experiences and expectations of tunnels

It’s important that new tunnels on the strategic road network are designed with users in mind....
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An accessible road network? Disabled user experience on England’s...

England’s motorways and major ‘A’ roads are vitally important to disabled people,...
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Annual report out now

What have we done to help transport users? Transport Focus is a consumer organisation – a...
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Annual report and accounts 2017-18

Transport Focus's Annual Report and Accounts was laid before Parliament on 12 July 2018.
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Dartford Crossing – Transport User Panel survey

Earlier this year 447 panellists who had used the Dartford Crossing told us about their...
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Roads to the future

What should the Strategic Road Network look like from 2020? Transport Focus is putting users at...
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Highways England Initial Report – Transport Focus response

Highways England, the body responsible for managing the Strategic Road Network (SRN) – 4300 miles...
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What’s next? Update to our Insight Plan

Want to know what we're currently working on or about to publish? Our Insight Plan sets out what...
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ORR update on Highways England’s capital planning and asset management...

Commenting on the Office of Rail and Road’s interim review of Highways England, Transport Focus...
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Transport User Voice – new issue out today

The February 2017 issue of Transport User Voice is out now. Click here to read more on: ...
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Seminar: What lorry drivers want during disruption to cross-channel...

Transport Focus is hosting this event in Dover.  It will be presenting the results of its research...
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Cyclists, pedestrians and equestrians: a summary of priorities for...

While cyclists, pedestrians and equestrians’ use of the Strategic Road Network (SRN) is confined...
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Cross-Channel disruption: drivers’ needs

When problems with the ferries or tunnel disrupt Channel crossings, lorry drivers need information...
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Road to the future

Transport Focus aims to be useful to the organisations that provide services for transport users....
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Transport User Voice – new issue out today

The November 2016 issue of Transport User Voice is out now. Click here to read more on: ...
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Transport User Voice – October 2016 – Shaping the future of...

What will road users need in 2020 and beyond? Highways England has already set out a clear...
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Transport User Voice – October 2016 – Miles of orange cones,...

What do road users want when travelling through roadworks? We know, from our 2015 road user...
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Dart Charge user experience – Transport Focus correspondence

The Dartford Crossing is the bridge (southbound) and tunnels (northbound) that cross the Thames and...
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Highways UK

Transport Focus chief executive Anthony Smith will speak at Highways UK. He will be talking...
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Highways Seeing is Believing

Guy Dangerfield, road user director, will be speaking at the Highways Seeing is Believing...
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Highways Management – Smarter Roads for the Future

Guy Dangerfield, road user director, will be speaking at the Highways Management conference. He...
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Watchdog calls for a plan of action to improve England’s roadside...

Lorry drivers have said their needs are not being fully met by roadside facilities in...
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Strategic Road User Survey (SRUS)

The Strategic Road User Survey (SRUS) is the formal measure of user satisfaction for those driving...
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Highways Delivery: Integrating National and Local Roads

Guy Dangerfield, road user director, will be speaking at the Highways Delivery conference. He will...
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Mobility Roadshow – older drivers workshop

Transport Focus chief executive Anthony Smith will speak at the Mobility Roadshow workshop at...
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Transport Focus Workplan 2016-17

The time has come to boost the influence of transport users over the major decisions that affect...
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Inaccuracy of roadworks information – Transport Focus correspondence

When Transport Focus asks about key issues in relation to England’s motorways and major ‘A’...
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