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Presentations

Presentations

Looking to the future: transport user’s priorities February

As we start 2024, we know that there are a number of challenges that face the transport industry...
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Managing user expectations when responding to major disruptions

Presentation given by Transport Focus head of strategy Guy Dangerfield at the Waterfront conference...
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Getting more and happier passengers on your service – May 2019

Presentation given by Transport Focus chief executive Anthony Smith to the Association of Local Bus...
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Special Transport Focus Board Meeting presentation – May 2018

Presentation by Paul McMahon of Network Rail on 15 May 2018.
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From the industrial revolution to the digital revolution – the...

Our chief executive has contributed to a Govia Thameslink Railway essay series titled From the...
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Bus Passenger Survey

Transport Focus carries out a yearly Bus Passenger Survey (BPS) to compare and benchmark what...
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Managing service disruption – the user perspective

Brighton & Hove Buses held a series of workshops to look at ways in which passenger...
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National Rail Passenger Survey Spring 2016 – pilot questionnaire...

We have developed a shortened National Rail Passenger Survey (NRPS) core questionnaire which has...
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Older drivers: more or less satisfied?

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Is bus the missing link in delivering a Northern Powerhouse? conference...

On 16 March, we hosted a panel event on is bus the missing link in delivering a northern...
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NRPS Stakeholder Consultation Forum presentation

We held our NRPS Stakeholder Consultation Forum on 18 February 2016, where we presented an...
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New types of tickets with smart ticketing – what do passengers think...

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Using smartcards on rail in the south east of England: what do passengers...

This research explored what passengers need and want when it comes to smartcards. It found out...
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Smartcards on c2c: what do passengers think? – full slide pack

The train company c2c introduced smart ticketing in 2014 and this research reveals the views and...
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New types of tickets with smart ticketing: what do passengers think about...

This research looked specifically at the carnet concept of offering a discount when passengers buy...
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Edinburgh Conference Presentations – September 2015

“Can public transport ever offer a better choice?” Date: Wednesday 16...
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National Rail Passenger Survey – Spring 2015 – Train Operating...

Tables and graphs showing results for train operating company(TOC), trend charts for all factors,...
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Communicating suicides on the railway

Transport Focus has undertaken research looking at communications with passengers in the event of a...
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NRPS and BPS accessibility analysis 2014 – MS Word

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NRPS and BPS accessibility analysis 2014 – PDF

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Glasgow Queen Street Station Redevelopment research slide presentation

The aim of this research is to gain an understanding of passenger experiences at Glasgow Queen...
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May 2015 stakeholder reception – Superintendent Andy Morgan, British...

Presentation from Superintendent Andy Morgan, Sub-Divisional Commander (Wales), British Transport...
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May 2015 conference – Diane McCrea

Presentation from Diane McCrea, our Board Member for Wales, at our conference "Putting passengers...
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May 2015 conference – Siân Summers-Rees

Presentation from Siân Summers-Rees, Director for Wales, Community Transport Association, at...
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May 2015 conference – Peter Heath, Cardiff Bus

Presentation from Peter Heath, operations and commercial director of Cardiff Bus, at our conference...
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May 2015 conference – Anthony Smith, Transport Focus

Presentation from Anthony Smith, chief executive of Transport Focus, at our conference "Putting...
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May 2015 conference – Ian Bullock, Arriva Trains Wales

Presentation from Ian Bullock, managing director of Arriva Trains Wales, at our conference "Putting...
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High Speed Two (HS2) Passenger Panel Insights

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Post-travel – 10 – HS2 Passenger Panel Insights

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The platform – 5 – HS2 Passenger Panel Insights

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Arrival and interchange – 8 – HS2 Passenger Panel Insights

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To the station – 3 – HS2 Passenger Panel Insights

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The train and my seat – 6 – HS2 Passenger Panel Insights

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At the station – 4- HS2 Passenger Panel Insights

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The ticket – 2 – HS2 Passenger Panel Insights

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Awareness and journey planning – 1 – HS2 Passenger Panel...

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On board – 7 – HS2 Passenger Panel Insights

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Door to door – 11 – HS2 Passenger Panel Insights

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Onward travel – 9 – HS2 Passenger Panel Insights

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Autumn 2014 Tram Passenger Survey (TPS) – individual network reports

Passenger Focus carried out a Tram Passenger Survey (TPS) on six tram networks in autumn...
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c2c Customer Report and research presentation

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Govia Thameslink Railway Customer Report and research presentation

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Abellio Greater Anglia Customer Report and research presentation

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Research among East Midlands Trains passengers

The current East Midlands franchise – operated by Stagecoach-subsidiary East Midlands Trains...
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PLUSBUS user research report

Passenger Focus carried out this research to better understand existing and potential PLUSBUS...
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Smart ticketing in Norfolk: what do passengers think? – full phase...

Passenger Focus carried out this research to better understand the Norfolk smart ticketing pilot on...
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Valley Lines July 2014 disruption update (Arriva Trains Wales)

In July 2014 passengers on the Arriva Trains Wales (ATW) Valley Lines network experienced two days...
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Rail passengers and apps: what next? – full slide pack

This research explored how rail apps could be developed in the future. Its objectives were to:...
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Improving ticket vending machines at stations – letter and...

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Smart ticketing – contactless payment for rail research – full...

Contactless payment is increasingly being used to pay for low-value items and a replacement for...
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Longer distance journeys: are we well connected? presentation slides

This ZIP file archive contains the slides that were presented at Passenger Focus's conference,...
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Passenger Focus seminar – “Scottish Major Events 2014”

Passenger Focus held a seminar in Glasgow on 12 June 2014 to discuss the Commonwealth Games and...
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Edinburgh Waverley Station Improvements Research report

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Passenger Focus presentation to potential bidders for the TransPennine...

The Department for Transport (DfT) asked Passenger Focus to provide a passenger perspective on the...
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Passenger Focus presentation to potential bidders for the Northern...

The Department for Transport (DfT) asked Passenger Focus to provide a passenger perspective on the...
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Autumn 2013 Tram Passenger Survey (TPS) – individual network reports

Passenger Focus carried out a Tram Passenger Survey (TPS) on five tram networks in autumn 2013...
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Passenger Assist research presentation slides

It is important that passengers with disabilities can travel freely on the rail network. Passenger...
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National Rail Passenger Survey – NRPS – Autumn 2013 –...

Tables and graphs showing results for Train Operating Company - TOC (including comparisons with one...
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Cardiff Conference Presentation – Margaret Everson

Presentation given by Senior Officer for Wales Bus Users UK Cymru, Margaret Everson.
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Cardiff Conference Presentation – David Edwards & Sheila Dee

Presentation given by David Edwards, Development Officer for the Heart of Wales Line...
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Cardiff Conference Presentation – David Beer

Presentation given by Passenger Executive David Beer
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Cardiff Conference Presentation – Ian Bullock

Presentation given by Arriva Trains Wales managing director Ian Bullock.
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Understanding rail passengers – what is the evening travel...

The National Passenger Survey (NPS) run by Passenger Focus provides a detailed picture of...
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Passenger satisfaction with personal security on the railway –...

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Edinburgh conference presentations

Passenger Focus held a conference and reception in Edinburgh on 11 September 2013. Guest speakers...
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National Passenger Survey – NPS – Spring 2013 – Detailed...

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Presentations to the July 2013 Passenger Focus Board meeting

The presentations looked at passenger needs, expectations and aspirations for public transport in...
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Presentation on accessible transport

Presentation by Mark Dyer of the Olympic Delivery Authority on Accessible Transport: the Olympic...
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Research presentation – experiences of disabled bus passengers

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Research presentation – experiences of disabled rail passengers

Each year Passenger Focus asks over 50,000 passengers how satisfied they are with the rail services...
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Bus Partnership Forum progress report – July 2012

The Bus Punctuality Project is a key piece of work for Passenger Focus and its objective are: To...
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Youth Select Committee research presentation

This is an overview of Passeger Focus's bus and rail research findings which relate to young...
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Bus Passenger Survey – results for areas and operators in the West...

Passenger Focus undertook a bus passenger survey in 23 transport planning authorities in line with...
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Bus Passenger Survey – results for areas and operators in the East...

Passenger Focus undertook a bus passenger survey in 23 transport planning authorities in line with...
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Bus Passenger Survey – results for areas and operators in the...

Passenger Focus undertook a bus passenger survey in 23 transport planning authorities in line with...
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Bus Passenger Survey – results for areas and operators in the South...

Passenger Focus undertook a bus passenger survey in 23 transport planning authorities in line with...
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Bus Passenger Survey – results for areas and operators in the North...

Passenger Focus undertook a bus passenger survey in 23 transport planning authorities in line with...
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Bus Passenger Survey – results for areas and operators in the East...

Passenger Focus undertook a bus passenger survey in 23 transport planning authorities in line with...
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Bus Passenger Survey – results for areas and operators in the North...

Passenger Focus undertook a bus passenger survey in 23 transport planning authorities in line with...
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Bus Passenger Survey – results for areas and operators in the South...

Passenger Focus undertook a bus passenger survey in 23 transport planning authorities in line with...
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Great Western research – Department for Transport presentation Feb 12

Passenger Focus presentation to Department for Transport showing demographics and satisfaction in...
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Great Western research – Hereford-Oxford-Reading (regional) route

Between Mon 21st November and Sun 11th December 2011 Passenger Focus spoke to 4042 passengers...
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Great Western franchise: Preliminary findings from passenger...

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Sharing Best Practice Workshop – London and South East Slides

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Sharing Best Practice Workshop – East of England Slides

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Sharing Best Practice Workshop – Midlands Slides

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Slow train coming..? Transparent data from the passenger perspective

Passenger Focus made the scene-setting presentation on the transparency of rail data at a recent...
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National Passenger Survey Spring 2011 – First TransPennine Express

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Cutting costs shouldn’t mean cutting corners for passengers

Our research continually emphasises the importance of the core product: Value for...
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What do passengers want at stations? presentation by Anthony Smith,...

This presentation was given by Passenger Focus chief executive, Anthony Smith, at the 10th Annual...
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Chiltern Railway Train Toilets – Survey of Passenger Opinion

Passenger Focus's National Passenger Survey shows generally there is a lower satisfaction with...
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Board meeting December 2009 – First TransPennine Express franchise...

A First TransPennine Express franchise report presented at the Passenger Focus Board Meeting held...
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Board meeting December 2009 – Northern Rail franchise report

A Northern Rail franchise report presented at the Passenger Focus Board meeting held in Liverpool,...
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Board meeting December 2009 – Merseyrail franchise report

A Merseyrail franchise report presented at the Passenger Focus Board meeting held in Liverpool,...
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Ashwin Kumar presentation – Rail 2009

Passenger Director Ashwin Kumar is speaking at the Rail 2009 conference, which will be held at...
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Passenger perceptions of personal security conference slides

Presentation slides from a 'Passenger perceptions of personal security' conference.
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Passenger Focus annual conference 2008 – Presentation –...

A presentation from Network Rail route director, Dyan Crowther, given at the Passenger Focus annual...
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Passenger Focus annual conference 2008 – Presentation on stations by...

A presentation from ATOCs, Alex Veitch, on railway stations. This was given at the Passenger Focus...
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Passenger Focus annual conference 2008 – Presentation –...

A presentation from Passenger Focus head of policy, Mike Hewitson, on rail fares. This was given at...
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Passenger Focus annual conference 2008 – Ruth Kelly MP’s speech

I'm delighted to be at this important conference, and to be among such a distinguished audience who...
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Passenger Focus annual conference 2008 – Presentation –...

A presentation from Passenger Focus head of research, Janet Cardell, on getting more from the rail...
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Passenger Focus annual conference 2008 – Presentation –...

A presentation from Passenger Focus chief executive, Anthony Smith. This was given at the Passenger...
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Passenger Focus annual conference 2008 – Presentation –...

A presentation from Passenger Focus director, Ashwin Kumar, on getting more from the rail network....
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Passenger Focus annual conference 2008 – Presentation –...

A presentation from ATOCs commerical director, David Mapp, on 'Rail fares - moving beyond...
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Passenger Focus annual conference 2008 – Presentation –...

A presentation from Campaign for Better Transport's Director, Stephen Joseph, on 'Improving...
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Presentation – Anthony Smith – 8th annual Driving Performance...

A presentation given by Passenger Focus chief executive, Anthony Smith, entitled 'Fleet reliability...
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Presentation – Anthony Smith – ‘Start of the...

Passenger Focus chief executive Anthony Smith will be speaking at this one day seminar at the...
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Presentation – Anthony Smith – What do passengers want? The...

Passenger Focus' chief executive Anthony Smith will be speaking at the First Annual Rail Conference...
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Presentation – Anthony Smith – Rail Safety and Standards Board...

Passenger Focus chief executive Anthony Smith will be speaking at the Rail Safety and Standards...
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Southern train services – Where are we now and what do we want from the...

Passenger Focus held a special event for users of Southern rail services on 28 March 2007. Aimed at...
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Presentation on First Capital Connect evening peak restrictions given at...

Presentation about First Capital Connect evening peak restrictions delivered at a public meeting in...
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Local and regional input into franchises – The PTE perspective...

Presentation by Robert Smith, Services Director of Centro, for the Passenger Focused Franchises...
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A world class station for a world class city – presentation by...

Presentation by Mikes Chambers of Network Rail about the Birmingham Gateway.
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Passengers’ priorities for new franchises – Anthony Smith’s...

Presentation by Anthony Smith, Chief Executive of Passenger Focus, for the Passenger Focused...
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Presentation by Anthony Smith, Passenger Focus Chief Executive, to fleet...

Presentation by Chief Executive of Passenger Focus, Anthony Smith, at the fleet reliability...
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