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Transport Focus responses to bus consultations in; South Yorkshire, West...

Cambridgeshire and Peterborough Combined Authorities (CPCA),  South Yorkshire Mayoral Combined...
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Passengers help design the bus shelters of tomorrow

New research is putting passengers at the heart of shaping the future of bus shelter designs. The...
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Transport User Voice April 2025 – Your Bus Journey results

Bus passengers have their say  With more than 4 billion journeys made by bus across Great...
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Transport User Voice March 2025- Bus passenger satisfaction revealed

48,000 journeys covered in survey  Results from one of the largest bus passenger satisfaction...
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Transport User Voice February 2025 – The new £3 bus fare

Is it still value for money? With the announcement of the increase in the £2 capped bus fare to...
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New research shows timeliness is three times more important than any other...

With more than 1.6 billion bus journeys taken across England in 2023, what makes a great bus...
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Making great bus journeys

A great bus journey – what do passengers want and why it is important? Passengers want their...
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£2 bus fare cap to increase to £3 – Transport Focus comment

Commenting on the £2 bus fare cap increasing to £3 in the forthcoming Budget, Transport Focus...
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Bus punctuality needs to improve say Scotland’s passengers in new...

Bus passengers across Scotland have spoken – with 86 per cent of those travelling saying they...
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Your Bus Journey Scotland – End of year results 2023

Bus passengers across Scotland have spoken - with 86 per cent of those travelling saying they were...
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Transport Focus Business Plan

Transport Focus has published its new Business Plan which sets out an exciting programme of work...
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What are the barriers to using the bus in Wales?

Bus passengers and non-bus users in Wales have made their views known about the barriers to them...
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Transport Focus public Board meeting in Birmingham

The Transport Focus Board will host its next meeting in public in Birmingham on Wednesday 22 May...
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West Yorkshire bus franchising announcement – Transport Focus comment

Commenting on the announcement by the West Yorkshire Combined Authority regarding its intention to...
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Your Bus Journey

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More to be done to improve bus punctuality as landmark survey reveals gulf...

Bus passengers across England have spoken - with 80 per cent of those travelling saying they were...
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Your Bus Journey – 2023 results

Bus passengers across England have spoken - with 80 per cent of those travelling saying they were...
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Transport User Voice – October 2023

In this month’s Transport User Voice we're pleased to announce the appointment of our new chief...
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Bus passengers’ satisfaction encouraging in new survey

Eight in 10 bus passengers were satisfied with their last journey in a new report by independent...
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Your Bus Journey interim results

A new report published by Transport Focus provides interim results from the new 'Your Bus Journey'...
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Transport User Voice – August 2023

In this month’s Transport User Voice we're reminding people to have their say on the proposed...
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Free bus pass travel: new research investigates downturn in older and...

More than a third of older and disabled concessionary bus pass holders say they are using buses...
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Transport User Voice – July 2023

In this month's Transport User Voice our chief executive Anthony Smith asks for a period of...
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Transport User Voice – June 2023

In this months Transport User Voice read more about how we're asking the rail industry to improve...
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Further £2 bus fare cap extension – Transport Focus response

Today the Government announced an extension to the £2 bus fare cap, and further longer-term...
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Transport User Voice – May 2023

In this months Transport User Voice read more about how we delivering in a challenging from our...
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Coronation and Eurovision travel

Transport Focus wanted to understand more about how and when passengers might be travelling during...
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£2 bus fare extension begins today

Today the £2 bus fare cap extension begins, meaning that passengers can use the scheme up until 30...
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Transport User Voice: April 2023

All the latest on the railway including some good news, our Board meeting on transforming travel...
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West Midland bus driver strikes: Transport Focus comment

As bus driver strikes in the West Midlands continue, Transport Focus director David Sidebottom,...
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Bus User Survey – edition 11

The Bus User Survey asks passengers in Great Britain about experiences of travelling by bus and how...
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Passenger watchdog welcomes £2 bus fare and funding extension

Commenting on the announcement that the £2 bus fare cap is to be extended and bus services will be...
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Bus passenger satisfaction – key driver analysis

What drives bus passenger satisfaction? This report summarises key driver analysis using six...
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Transport User Voice: February 2023

Read about our new survey looking at bus passenger satisfaction, our chief exec talks about the...
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Bus passengers to have their say

Today Transport Focus launches its new survey ‘Your Bus Journey’ to find out how satisfied...
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Government’s Get Around for £2 bus scheme – watchdog response

Responding to the Government's Get Around for £2 bus scheme, Transport Focus director, David...
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The future of transport

   
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Winter disruption – what do transport users need?

This week we have seen plunging temperatures, icy conditions and several centimetres of snow across...
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Bus User Survey – edition 8

The Bus User Survey asks passengers in Great Britain about experiences of travelling by bus and how...
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Bus User Survey – edition 6

The Bus User Survey asks passengers in Great Britain about experiences of travelling by bus and how...
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Watchdog welcomes £2 national bus fares cap

Today the Department for Transport announced a £2 bus fares cap across England between January and...
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Extra funding for bus services – watchdog comment

Today the Department for Transport announced an extra £130m to support bus services. David...
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fflecsi – the experience of Demand Responsive Transport in Wales –...

Transport Focus Wales has been working with Transport for Wales to assess the experience of Demand...
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Transport User Voice: August 2022

What road was voted best for drivers? We take a look at summer days of disruption and how to get...
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Getting free bus pass holders back on board

While bus patronage has broadly returned to around 80 per cent of pre-pandemic levels, fewer free...
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Why are free bus pass holders staying away?

More than half of concessionary bus pass holders say coronavirus is still a major concern for them,...
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Transport User Voice: July 2022

Read about our work to help passengers during the rail strikes, while our chief executive gives his...
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Welsh Government bus legislation proposals – Transport Focus Wales...

Transport Focus Wales has responded to the Welsh Government consultation on proposals for new...
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Buses in Wales webinar

We held a Buses in Wales webinar on Thursday 9 June, to talk about the White Paper proposals for...
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Transport User Voice: June 2022

Help shape the future of buses in Wales by joining our event on Thursday 9 June! Also our latest...
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Transport User Voice: May 2022

Join our upcoming Board meeting in Scotland, read about our new partnership with Tyne Tunnel, the...
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Transport User Voice: April 2022

How can trains better meet passengers needs? Also we talked to women and girls about their...
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Bus passengers welcome £150 million funding

Commenting on the announcement from the Department for Transport on providing £150 million to...
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Fflecsi – the experience of Demand Responsive Transport in Wales

Transport Focus Wales has been working with Transport for Wales to assess the experience of Demand...
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Bus User​ Weekly Survey – week 15

The Bus User Weekly Survey asks passengers in Great Britain about experiences of travelling by bus...
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Transport User Voice: January 2022

Read a round-up of our 2021 wins across road, rail and bus. Our chief exec talks about some of the...
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Enhanced Partnership guidance

Our guidance on consulting on Enhanced Partnerships sets out what the law and Government guidance...
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Bus Service Improvement Plans (BSIPs)

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Enhanced Partnerships

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Transport User Voice: November 2021

How often passengers told us they expect to travel in future, our director talks about all the...
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Transport Scotland bus services consultation – Transport Focus...

Transport (Scotland) Act 2019 aims to improve service quality and efficiency of bus services. This...
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What passengers want from Bus Service Improvement Plans

Transport Focus held a briefing and discussion session on Wednesday 29 September to support Local...
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Transport User Voice: October 2021

How do passengers feel about travelling now restrictions have eased? Our chief exec talks...
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Passenger charters for Bus Service Improvement Plans briefing session

Transport Focus held a briefing and discussion session on Tuesday 7 September to support Local...
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Transport User Voice: September 2021

How do passengers feel about sustainable transport? Our director talks what we're doing on bus and...
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National Bus Strategy

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Barriers to bus use in the West Midlands

In February 2020 Transport Focus carried out research into barriers to bus use in the West Midland...
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Setting targets for Bus Service Improvement Plans briefing

Transport Focus held a briefing and discussion session on Tuesday 10 August to support Local...
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Passenger representation on Bus Service Improvement Plans briefing

Transport Focus held a briefing and discussion session on Tuesday 20 July to support Local...
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Getting passengers back on buses in Wales

Our latest research looks across Great Britain at using buses during Covid-19 and expectations for...
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Transport User Voice: July 2021

How to get passengers back on buses, our chief exec on rising passenger numbers and how different...
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Transport Focus guidance on Bus Service Improvement Plans

Transport Focus has produced a series of guides and toolkits to support Local Transport Authorities...
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Cuts to bus fares in West Midlands – Transport Focus comment

Commenting on cuts to bus fares announced by National Express West Midlands, Transport Focus chief...
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Transport User Voice: May 2021

A look at best practice on information letting passengers know how busy services are. Also...
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The route ahead: getting passengers back on buses

Throughout the Covid-19 crisis Transport Focus has been publishing insight to ensure transport...
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Transport User Voice: April 2021

Find out about our report on getting passengers back on buses after the pandemic, all you need to...
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Transport Focus comment on National Bus Strategy

Today the Government launched its bus strategy, including details of £3bn investment...
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Ventilation on public transport – Transport User Community

What do passengers think about ventilation on board bus and rail services? How important is it in...
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Bus complaint advice

Transport Focus is unable to help passengers with specific complaints about bus and coach...
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Bus passengers

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WATCH NOW: the transport user Covid debate

Here's your chance to watch the transport user Covid debate, exploring what transport users need to...
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Insight

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Manchester City Centre Transport Strategy: Transport Focus response

Transport Focus has responded to the draft Manchester City Centre Transport Strategy consultation,...
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Feeling safe on the bus: Transport User Community

This report from Transport Focus’s Transport User Community seeks to understand the what impacts...
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Improving local bus services – Transport Focus response to National...

Today the National Audit Office called for a clear national strategy for bus services as passenger...
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New report reveals bus passengers’ views on flexible tickets

Transport Focus’s latest report with our Transport User Community looks at bus passengers’...
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Transport User Community – evaluating flexible bus fares

This report summarises the findings from Transport Focus's Transport User Community, covering how...
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Transport User Community – bus congestion and cashless services

This report summarises the findings from Transport Focus’s new Transport User Community, covering...
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Watch again: the future of bus

Yesterday (Tuesday 21 July) the Transport Focus Board held a useful roundtable discussion on ‘The...
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What does the future hold for bus services?

Tomorrow (Tuesday 21 July) at 10.30am the Transport Focus Board will be joined by senior industry...
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Bus Passenger Survey – Autumn 2019 report

As Transport Focus publishes its latest Bus Passenger Survey, the country is living through an...
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Bus passengers’ priorities for improvement

This work to better understand bus passengers’ priorities for improvement is the third of its...
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The best way to get more customers is run more buses, more often and on...

Bus passengers like the bus, but would use it even more if they ran more reliably and more...
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Transport Focus response to Greater Manchester bus consultation

Greater Manchester Combined Authority has run a consultation on a proposed bus franchising scheme....
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Buses on Highway England’s roads: meeting the needs of passengers and...

Where bus services run on England’s motorways and major ‘A’ roads, both the passengers and...
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Transport Focus response to the Scottish Government’s National...

The draft National Transport Strategy advocates a vision for Scotland’s transport system that...
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A628 – early road closure – Transport Focus correspondence

On 29 August 2019 a road user came across signs saying that the A628 was closed – this is the...
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Young people aged 16 to 18 to get free bus travel across Greater Manchester

Commenting on the Mayor of Greater Manchester's plans to for young people aged 16 to 18 to get free...
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Bus Services Act 2017 – Transport Focus reply to Consultation on...

The Department for Transport has consulted on ways to improve information for bus passengers...
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Transport User Voice – September 2018 – Boosting passenger priorities...

Helping to shape partnership working in two combined authority areas Transport Focus already...
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Annual report and accounts 2017-18

Transport Focus's Annual Report and Accounts was laid before Parliament on 12 July 2018.
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Transport User Voice newsletter – out now

The July 2018 issue of Transport User Voice is out now. Click here to read more on: ...
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Ten actions to benefit Scottish bus passengers

The Transport (Scotland) Bill proposes to provide local authorities and Regional Transport...
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“Make it easier and better value” – young people’s plea to bus...

Young people are the biggest users of the bus – but don’t feel services are designed for...
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Using the bus: what young people think

Young people are the biggest users of the bus – but don’t feel services are designed for...
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Northern plans for transport – Transport Focus response

A 30-year vision for the future of transport in the North has been unveiled today. Transport for...
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Transport User Voice – What do young people want from their bus service?

Young people are the largest group of bus passengers – so why are they the least...
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What’s next? Update to our Insight Plan

Want to know what we're currently working on or about to publish? Our Insight Plan sets out what...
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Transport User Voice – West Midlands Bus Alliance is renewed

West Midlands mayor Andy Street and Transport Focus have signed on the dotted line to help deliver...
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Bus Passenger Survey 2016 summary report

Transport Focus carries out a yearly Bus Passenger Survey (BPS) to compare and benchmark what...
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Bus Passenger Survey briefing event

Join us for the publication of the Autumn 2016 Bus Passenger Survey. Learn about how passengers...
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Easing the pain of bus service cuts – ask the passenger

Local authorities need to listen to passengers when proposing cuts to their bus services. The...
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Transport User Voice – new issue out today

The February 2017 issue of Transport User Voice is out now. Click here to read more on: ...
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West Midlands Bus Alliance

Linda McCord, Senior Stakeholder Manager, is Chairing the West Midlands Bus Alliance Board on 20...
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Transport User Voice – new issue out today

The November 2016 issue of Transport User Voice is out now. Click here to read more on: ...
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Transport Focus’s views on the Bus Services Bill (House of Lords...

The Government has tabled a number of amendments to the Bus Services Bill to boost...
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Euro Bus Expo 2016

Transport Focus passenger manager, Linda McCord, will be on a panel, at the Euro Bus Expo at the...
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Transport User Voice – October 2016 – Bus survey expands into...

It’s that time of year again for Transport Focus to embark upon the Bus Passenger Survey in parts...
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