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Transport User Voice April 2025 – Your Bus Journey results

Bus passengers have their say  With more than 4 billion journeys made by bus across Great...
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Rail User Survey – train operator results

The Rail User Survey asks passengers in Great Britain about experiences of travelling by rail and...
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Rail User Survey – edition 29

The Rail User Survey asks passengers in Great Britain about experiences of travelling by rail and...
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Transport Focus Business Plan

Transport Focus has published its new Business Plan which sets out an exciting programme of work...
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Commitments from the passenger watchdog as new Business Plan announced

Transport Focus publishes its new Business Plan today (22 May 2024) which sets out an exciting...
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Rail User Survey – edition 27

The Rail User Survey asks passengers in Great Britain about experiences of travelling by rail and...
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What are the barriers to using the bus in Wales?

Bus passengers and non-bus users in Wales have made their views known about the barriers to them...
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New stations for Wales – Transport Focus consultation response

Transport Focus has responded to the consultation on plans for five new stations in South-East...
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What makes for a clean and safe railway?

Transport Focus has worked with the Department for Transport to understand how cleanliness and...
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Network standards audit

In Autumn 2021, Transport Focus and the Department for Transport (DfT) wanted to understand the...
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Office of Rail and Road investigation into Wales and Western train...

Commenting on the Office of Rail and Road investigation into Wales and Western train performance,...
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Response to Senedd Climate Change, Environment and Infrastructure...

Transport Focus response to the Senedd Climate Change, Environment and Infrastructure Committee...
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Watchdog continues to challenge Transport for Wales over poor performance

Disruption to services has caused more pain for rail passengers in Wales. Transport Focus put...
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Transport User Voice – July 2023

In this month's Transport User Voice our chief executive Anthony Smith asks for a period of...
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Accessible transport legal obligations Transport Committee Inquiry –...

The House of Commons Transport Committee launched an inquiry into the legal obligations surrounding...
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Transport User Voice – June 2023

In this months Transport User Voice read more about how we're asking the rail industry to improve...
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Transport User Voice – May 2023

In this months Transport User Voice read more about how we delivering in a challenging from our...
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Watchdog calls for action to improve Transport for Wales rail services

Transport Focus has challenged Transport for Wales to urgently deliver a more reliable rail service...
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Transport for Wales performance letter

Following months of disruption to Transport for Wales rail services Transport Focus has written to...
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Transport User Voice: April 2023

All the latest on the railway including some good news, our Board meeting on transforming travel...
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When things go wrong, better information can help make things more...

How do passengers like to be communicated with when travelling by train? Transport Focus worked...
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Network Rail Wales and Western region: passenger research for 2024- 29...

Network Rail’s Wales and Western region wanted to ensure that its business plan was based on...
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Transport User Voice: March 2023

End of an era - our chief exec is standing down, what do passengers think about the £2 bus fare...
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Anthony Smith steps down as Transport Focus chief executive

Anthony Smith, chief executive of independent watchdog Transport Focus, today announced that he...
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Transport User Voice: February 2023

Read about our new survey looking at bus passenger satisfaction, our chief exec talks about the...
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Short-notice train cancellations – watchdog comment

The rail regulator has written to industry to call for more transparency on last-minute...
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Transport User Voice: January 2023

What passengers want from Avanti and TransPennine Express, our chief exec talks about the travel...
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Winter disruption – what do transport users need?

This week we have seen plunging temperatures, icy conditions and several centimetres of snow across...
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Transport User Voice: November 2022

The top rated motorway service area has been revealed, our chief exec talks our future plans and...
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Best motorway services in Great Britain revealed

Rugby services on the M6, run by Moto, has been rated the best motorway services in a user survey...
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Welsh Government National Transport Delivery Plan – Transport Focus...

​Transport Focus has responded to the Welsh Government consultation on its National Transport...
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1 October rail strikes – will people still travel?

On Saturday 1 October national rail strikes will impact almost the whole network. During this...
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Transport User Voice: October 2022

All the latest on the Avanti disruption, our chief exec talks about a strange couple of weeks and...
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Transport User Voice: September 2022

How do lorry drivers want things improved for them? Our director, David Sidebottom, talks about the...
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Rail strike feedback

The railway will be disrupted by strikes and the knock-on effects. Transport Focus is monitoring...
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National Rail strikes July 2022 – the passenger experience

On Wednesday 27 July and Saturday 30 July 2022 passengers travelling by train experienced...
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fflecsi – the experience of Demand Responsive Transport in Wales –...

Transport Focus Wales has been working with Transport for Wales to assess the experience of Demand...
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Transport User Voice: August 2022

What road was voted best for drivers? We take a look at summer days of disruption and how to get...
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Annual report and accounts 2021-22

Transport Focus’s annual report and accounts 2021-22, which includes the organisation’s...
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Transport User Voice: July 2022

Read about our work to help passengers during the rail strikes, while our chief executive gives his...
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Welsh Government bus legislation proposals – Transport Focus Wales...

Transport Focus Wales has responded to the Welsh Government consultation on proposals for new...
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Rail strikes – Saturday update

This is the first strike happening at a weekend, so there is more of an impact on leisure travel...
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Rail strikes – Thursday update

This is the second day of strikes, the third of reduced services. We’ve been out to stations...
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Rail strikes – Tuesday update

On day one of the strikes, overall things seem pretty quiet. People have heard the message to avoid...
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Rail strikes and misery loom 

Tomorrow, six days of disruption start on the railway – many lines closed, fewer trains on those...
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Help us measure bus passenger satisfaction

Transport Focus plans to introduce a new measure of bus passenger journey satisfaction later in...
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Stakeholder review 2022

Transport Focus makes a difference for current and potential future transport users. We use our...
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Buses in Wales webinar

We held a Buses in Wales webinar on Thursday 9 June, to talk about the White Paper proposals for...
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Rail reform latest: watchdog comment

How can passengers best be represented in the future? Today the Department for Transport...
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Transport User Voice: June 2022

Help shape the future of buses in Wales by joining our event on Thursday 9 June! Also our latest...
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New Chair announced

Today the Department for Transport announced the new Chair of Transport Focus will be Nigel...
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Transport User Voice: May 2022

Join our upcoming Board meeting in Scotland, read about our new partnership with Tyne Tunnel, the...
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Planned rail engineering work over the Easter weekend – Transport...

With rail engineering work due to take place across the Easter weekend, operators have advised...
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Workplan 2022-23

Here is Transport Focus’s workplan for 2022-23. We aim to make a difference by making...
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Transport User Voice: April 2022

How can trains better meet passengers needs? Also we talked to women and girls about their...
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Rail fares rise – Transport Focus comment

Commenting on the 3.8 per cent increase in rail fares from today, Anthony Smith, chief executive of...
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Transport User Voice: March 2022

Results from our rail passenger survey, including passenger satisfaction by individual train...
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Fflecsi – the experience of Demand Responsive Transport in Wales

Transport Focus Wales has been working with Transport for Wales to assess the experience of Demand...
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Rail User Weekly Survey – train operator results

The Rail User Weekly Survey asks passengers in Great Britain about experiences of travelling by...
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Rail User​ Weekly Survey – week 17

The Rail User Weekly Survey asks passengers in Great Britain about experiences of travelling by...
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Bus User​ Weekly Survey – week 17

The Bus User Weekly Survey asks passengers in Great Britain about experiences of travelling by bus...
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Transport User Voice: February 2022

The latest on our Sort My Sign campaign, what we've been doing to get timetables to meet...
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Week 73: Travel during Covid-19 survey

In the seventy-second week of Transport Focus’s travel during Covid-19 survey, we spoke to over...
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Rail User​ Weekly Survey – week 15

The Rail User Weekly Survey asks passengers in Great Britain about experiences of travelling by...
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Bus User​ Weekly Survey – week 15

The Bus User Weekly Survey asks passengers in Great Britain about experiences of travelling by bus...
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New temporary train timetables – passenger watchdog responds

Responding to the announcement of temporary revised timetables due to staff shortages from Covid,...
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Week 72: Travel during Covid-19 survey

In the seventy-second week of Transport Focus’s travel during Covid-19 survey, we spoke to over...
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Bus User​ Weekly Survey – week 14

The Bus User Weekly Survey asks passengers in Great Britain about experiences of travelling by bus...
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Christmas travel 2021 (week 3)

For the third week we have we have surveyed people about their travel plans for Christmas. This...
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Rail User​ Weekly Survey – week 14

The Rail User Weekly Survey asks passengers in Great Britain about experiences of travelling by...
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Week 71: Travel during Covid-19 survey

In the seventy-first week of Transport Focus’s travel during Covid-19 survey, we spoke to over...
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What drives bus passenger satisfaction?

Transport Focus's Bus User​ Weekly Survey monitors passenger experiences of travelling by bus and...
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Rail User​ Weekly Survey – week 13

The Rail User Weekly Survey asks passengers in Great Britain about experiences of travelling by...
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What drives rail passenger satisfaction?

Transport Focus's Rail User​ Weekly Survey monitors passenger experiences of travelling by rail...
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Christmas travel 2021 (week 2)

For the second week we have we have surveyed people about their travel plans for Christmas. This...
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Transport User Voice: January 2022

Read a round-up of our 2021 wins across road, rail and bus. Our chief exec talks about some of the...
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Transport User Voice – January 2022 – Engineering works in a...

How to keep passengers informed Before the pandemic, rail operators found it relatively...
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Transport User Voice – January 2022 – Around Great Britain

The West Midlands, Wales, Scotland, and London The West Midlands  With less than 230 days to go...
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Transport User Voice – January 2022 – Chief executive’s...

What a year! Wow. 2021 was a bumpy ride, with the continuing pandemic and the condition of...
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Transport User Voice – January 2022 – Case studies

Ahead of his time  Mr H bought tickets via Trainline for a journey on 18 September. When he...
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Transport User Voice – January 2022 – Attitudes to public...

Omicron nervousness increases In our latest Travel during Covid-19 survey, people were showing...
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Transport User Voice – January 2022 – How can buses be better?

A look at our National Bus Strategy work We’ve been working tirelessly this year to make sure...
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Transport User Voice – January 2022 – Making Journeys Better

Our new Scotland video Earlier this year we launched our Making Journeys Better video –...
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Transport User Voice – January 2022 – The road ahead

What's in the pipeline for 2022? Gearing up for future investment    We’re barely a third of...
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Transport User Voice – January 2022 – A look back at 2021

We are fast approaching the end of another unprecedented year. Though life has...
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Making claiming for train delays easier

Commenting on the new Office of Rail and Road train operator delay compensation licence condition,...
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How safe do women feel while making journeys?

How safe do you feel when onboard buses, trains or trams? What about when you drive, walk or...
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Christmas travel 2021

Over the weekend of Friday 3 December to Sunday 5 December we surveyed people about their travel...
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Rail User​ Weekly Survey – week 12

The Rail User Weekly Survey asks passengers in Great Britain about experiences of travelling by...
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Week 70: Travel during Covid-19 survey

In the seventieth week of Transport Focus’s travel during Covid-19 survey, we spoke to over 2000...
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Bus User​ Weekly Survey – week 12

The Bus User Weekly Survey asks passengers in Great Britain about experiences of travelling by bus...
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Long term rail plans – transport watchdog comment

Today Great British Railways launched a consultation for its 30-year whole industry strategic...
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Week 69: Travel during Covid-19 survey

In the sixty-ninth week of Transport Focus’s travel during Covid-19 survey, we spoke to over 2000...
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Rail User​ Weekly Survey – week 11

The Rail User Weekly Survey asks passengers in Great Britain about experiences of travelling by...
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Bus User​ Weekly Survey – week 11

The Bus User Weekly Survey asks passengers in Great Britain about experiences of travelling by bus...
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Transport User Voice: December 2021

Read about how we got on at Highways UK, our chief exec talks about the Integrated Rail Plan and...
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Rail User​ Weekly Survey – week 10

The Rail User Weekly Survey asks passengers in Great Britain about experiences of travelling by...
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Bus User​ Weekly Survey – week 10

The Bus User Weekly Survey asks passengers in Great Britain about experiences of travelling by bus...
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Rail User​ Weekly Survey – week 9

The Rail User Weekly Survey asks passengers in Great Britain about experiences of travelling by...
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Bus User​ Weekly Survey – week 9

The Bus User Weekly Survey asks passengers in Great Britain about experiences of travelling by bus...
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Week 68: Travel during Covid-19 survey

In the sixty-eighth week of Transport Focus’s travel during Covid-19 survey, we spoke to over...
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Rail User​ Weekly Survey – week 8

The Rail User Weekly Survey asks passengers in Great Britain about experiences of travelling by...
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Bus User​ Weekly Survey – week 8

The Bus User Weekly Survey asks passengers in Great Britain about experiences of travelling by bus...
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Covid-19 travel segmentation 8 – 31 October analysis

Transport Focus has been using its Travel During Covid-19 survey to understand people’s views and...
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Rail User​ Weekly Survey – week 7

The Rail User Weekly Survey asks passengers in Great Britain about experiences of travelling by...
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Bus User​ Weekly Survey – week 7

The Bus User Weekly Survey asks passengers in Great Britain about experiences of travelling by bus...
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Week 67: Travel during Covid-19 survey

In the sixty-seventh week of Transport Focus's travel during Covid-19 survey, we spoke to over 2000...
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Transport User Voice: November 2021

How often passengers told us they expect to travel in future, our director talks about all the...
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Rail User​ Weekly Survey – week 6

The Rail User Weekly Survey asks passengers in Great Britain about experiences of travelling by...
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Bus User​ Weekly Survey – week 6

The Bus User Weekly Survey asks passengers in Great Britain about experiences of travelling by bus...
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Workplan October 2021 – March 2022

Here is Transport Focus’s work plan for the six months from October 2021 to March 2022. As the...
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Rail User​ Weekly Survey – week 5

The Rail User Weekly Survey asks passengers in Great Britain about experiences of travelling by...
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Returning rail passengers have their say in new survey

Almost nine in 10 rail passengers were satisfied with their last journey in a new survey by...
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Bus User​ Weekly Survey – week 5

The Bus User Weekly Survey asks passengers in Great Britain about experiences of travelling by bus...
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Week 66: Travel during Covid-19 survey

In the sixty-sixth week of Transport Focus's travel during Covid-19 survey, we spoke to over 2000...
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Bus passengers have their say in new survey

Almost nine in 10 bus passengers were satisfied with their last journey in a new survey by...
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Rail User​ Weekly Survey

The Rail User Weekly Survey asks passengers in Great Britain about experiences of travelling by...
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Bus User​ Weekly Survey

The Bus User Weekly Survey asks passengers in Great Britain about experiences of travelling by bus...
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Week 63: Travel during Covid-19 survey

In the sixty-third week of Transport Focus's travel during Covid-19 survey, we spoke to over 2000...
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Transport User Voice: October 2021

How do passengers feel about travelling now restrictions have eased? Our chief exec talks...
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End of the five-day commute, rail passengers say

Less than one in 10 rail commuters, who are able to work from home, say they expect to commute five...
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Future rail commuting survey

Transport Focus surveyed rail commuters that could work from home and the extent to which they plan...
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Week 62: Travel during Covid-19 survey

In the sixty-second week of Transport Focus's travel during Covid-19 survey, we spoke to over 2000...
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Transport Focus public Board meeting

On Tuesday we held our first in person Board meeting for over 18 months and broadcast live on...
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Beyond social distancing: building confidence in public transport

This research provides an in-depth understanding of how passengers feel about using public...
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Back on board? Passengers have their say on return to public transport

How do people feel about Covid-19 restrictions easing on public transport? In our latest...
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Week 61: Travel during Covid-19 survey

In the sixty-first week of Transport Focus's travel during Covid-19 survey, we spoke to over 2000...
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Week 61: Journey satisfaction during Covid-19

This report summarises the aggregated journey satisfaction from weeks 58-61 of Transport Focus's...
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Transport Focus responds to Senedd Committee call for priorities

Transport Focus has submitted a response to the Senedd Climate Change, Environment and...
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Transport User Voice: September 2021

How do passengers feel about sustainable transport? Our director talks what we're doing on bus and...
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Setting targets for Bus Service Improvement Plans briefing

Transport Focus held a briefing and discussion session on Tuesday 10 August to support Local...
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Transport User Voice: August 2021

Read about our Sort My Sign campaign, how we've helped improve roads for disabled road users and...
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Passenger representation on Bus Service Improvement Plans briefing

Transport Focus held a briefing and discussion session on Tuesday 20 July to support Local...
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Week 54: Journey satisfaction during Covid-19

This report summarises the aggregated journey satisfaction from weeks 51-54 of Transport Focus's...
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Week 54: Travel during Covid-19 survey

In the fifty-fourth week of Transport Focus's travel during Covid-19 survey, we spoke to over 2000...
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Face coverings on public transport

Face masks will be 'recommended' rather than mandatory in public settings including transport from...
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Annual report and accounts 2020-21

Transport Focus’s annual report and accounts 2020-21, which includes the organisation’s...
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Easing lockdown: what people think about social distancing on public...

“I sat on a train where there were people standing in the aisles, I’ve had a jab but I still...
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Understanding attitudes to social distancing and face coverings on public...

Transport Focus has looked into how people feel about social distancing on public transport. We...
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Getting passengers back on buses in Wales

Our latest research looks across Great Britain at using buses during Covid-19 and expectations for...
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Transport User Voice: July 2021

How to get passengers back on buses, our chief exec on rising passenger numbers and how different...
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The route ahead: getting passengers back on buses

Transport Focus carried out an online survey in March and April 2021 into the views and experiences...
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The route ahead: top priorities for bus passengers

Clean, reliable services with clear information on safety measures are needed to encourage more...
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Swansea Bay and West Wales Metro Consultation

Welsh Government and Transport for Wales are working in partnership with Carmarthenshire, Neath...
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Transport User Voice: June 2021

What does the Williams-Shapps Plan for Rail mean for passengers? Our new report on how operators...
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Williams-Shapps Plan for Rail: passenger response

Commenting on the Williams-Shapps Plan for Rail, Transport Focus chief executive Anthony Smith...
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Transport User Voice: May 2021

A look at best practice on information letting passengers know how busy services are. Also...
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Workplan April – September 2021

Transport Focus’s workplan covers the period April until September 2021.  The Covid-19 pandemic,...
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Transport User Voice: April 2021

Find out about our report on getting passengers back on buses after the pandemic, all you need to...
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Transport Strategy for Wales – Transport Focus response

Today The Welsh Government published ‘Llwybr Newydd – New Path', a new transport strategy for...
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Transport Focus responds to Wales rail infrastructure inquiry

​The House of Commons Welsh Affairs Committee is running an inquiry into the responsibility,...
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Transport User Voice: March 2021

What did we learn last year that can help passengers in 2021? Also read about our event on electric...
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Department for Transport call for evidence on rural transport strategy

The Department for Transport (DfT) recently called for evidence on what could be incorporated into...
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Transport for Wales rail fares increase – Transport Focus comment

Following the announcement that Transport for Wales will increase the cost of regulated rail fares...
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Transport Focus responds to Wales Transport Strategy

Welsh Government put plans out for consultation on Llwybr Newydd: a new Wales transport...
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Transport User Voice: February 2021

What does the third lockdown mean for public transport? And let our chief exec know what you think...
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Christmas travel refunds for rail and coach passengers – Transport Focus...

Commenting on the Government decision to offer refunds for cancelled Christmas train and coach...
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Transport User Voice: January 2021

How are people getting home this Christmas? Check out our latest reports on roads and take a look...
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Transport User Voice: December 2020

What happened at our transport user Covid debate? Hear more about why people love park and ride,...
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Transport User Voice: November 2020

Looking at what makes passengers feel safe, what local lockdowns mean and the effects of the...
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Transport User Voice: October 2020

Latest on our Transport User Communities, priorities for bus passengers, how England's major roads...
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Annual report and accounts 2019-20

Transport Focus’s annual report and accounts 2019-20, which includes the organisation’s...
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Transport User Voice – Latest newsletter

The November 2020 edition of Transport User Voice is out now. You can read more on: our...
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