Future of rail Archives - Page 2 of 15 - Transport Focus

Future of rail

Transport User Voice – July 2023

In this month's Transport User Voice our chief executive Anthony Smith asks for a period of...

Can rail competition still deliver good outcomes for passengers?

Sharon Hedges, Senior Stakeholder Manager at Transport Focus, will be speaking at the ‘Can rail...

Transport User Voice: April 2023

All the latest on the railway including some good news, our Board meeting on transforming travel...

When things go wrong, better information can help make things more...

How do passengers like to be communicated with when travelling by train? Transport Focus worked...

Avanti West Coast contract extension – Transport Focus comment

Responding to the Department for Transport's decision to extend Avanti West Coast's contract for a...

Transport User Voice: February 2023

Read about our new survey looking at bus passenger satisfaction, our chief exec talks about the...

Turbostar trains interiors: what passengers want

Transport Focus worked with rolling stock leasing company Porterbrook to understand what passengers...

Transport User Voice: January 2023

What passengers want from Avanti and TransPennine Express, our chief exec talks about the travel...

The future of transport

Transport User Voice: August 2022

What road was voted best for drivers? We take a look at summer days of disruption and how to get...

Transport User Voice: July 2022

Read about our work to help passengers during the rail strikes, while our chief executive gives his...

Transport User Voice: June 2022

Help shape the future of buses in Wales by joining our event on Thursday 9 June! Also our latest...

Transport User Voice: May 2022

Join our upcoming Board meeting in Scotland, read about our new partnership with Tyne Tunnel, the...

Transport User Voice: April 2022

How can trains better meet passengers needs? Also we talked to women and girls about their...

Whole Industry Strategic Plan – Transport Focus submission

In December Great British Railways Transition Team (GBRTT) issued a call for evidence on the Whole...

Transport User Voice: March 2022

Results from our rail passenger survey, including passenger satisfaction by individual train...

RAIL webinar: reimagining and rebooting our passenger railway

Chief executive, Anthony Smith, is speaking at a RAIL webinar on reimagining and rebooting our...

Transport User Voice: February 2022

The latest on our Sort My Sign campaign, what we've been doing to get timetables to meet...

Travel to work survey

Transport Focus carried out research about travelling to work using its Transport User Panel. This...

ScotRail ticket office consultation – Transport Focus response

Commenting on the ScotRail ticket office consultation starting tomorrow, Transport Focus senior...

Transport User Voice: December 2021

Read about how we got on at Highways UK, our chief exec talks about the Integrated Rail Plan and...

Transport User Voice: November 2021

How often passengers told us they expect to travel in future, our director talks about all the...

Transport User Voice: September 2021

How do passengers feel about sustainable transport? Our director talks what we're doing on bus and...

Flexible rail season tickets explained

Transport User Voice: June 2021

What does the Williams-Shapps Plan for Rail mean for passengers? Our new report on how operators...

Transport User Voice: May 2021

A look at best practice on information letting passengers know how busy services are. Also...

Transport User Voice: February 2021

What does the third lockdown mean for public transport? And let our chief exec know what you think...

Investment into reopening rail lines – Transport Focus comment

Today the Department for Transport announced a £794 million investment package into reopening East...

Transport Focus response to the Scottish Government’s National...

The draft National Transport Strategy advocates a vision for Scotland’s transport system that...

Smarter travel

Passengers increasingly expect services to be delivered to them in smarter ways using technology...

Annual report and accounts 2017-18

Transport Focus's Annual Report and Accounts was laid before Parliament on 12 July 2018.

High Speed Two (HS2) Passenger Panel Insights

Our customer community was a diverse group of 40 prospective users of the HS2 network. The...

Digital railway – the passenger perspective

The rail industry is promising to provide more reliable services through the introduction of new...

Future West Coast rail services – our statement

Today the Secretary of State for Transport, Chris Grayling, launched the competition for running...

“Technology is great – we still want friendly staff though.”

Passengers are excited to think technology can solve their travel concerns, but still keen to have...

Rail ombudsman scheme – Transport Focus statement

Today the regulator has set out its plans to make it mandatory for rail operators to join the new...

East Coast rail franchise – Transport Focus response to latest update

This afternoon Secretary of State for Transport Chris Grayling said that the current East Coast...

Northern plans for transport – Transport Focus response

A 30-year vision for the future of transport in the North has been unveiled today. Transport for...

Consultation on new Great Western Railway operator – our response

Today the Department for Transport announced a consultation on the future of the Great Western...

Rail strategy announced – our response

The Department for Transport today launched its Strategic Vision for Rail. Anthony Smith, chief...

Value for money still key priority for rail passengers

Value for money remains the top thing rail passengers want to see improved. The independent...

Rail passengers’ priorities for improvement

Value for money remains the top thing rail passengers want to see improved. The independent...

What’s next? Update to our Insight Plan

Want to know what we're currently working on or about to publish? Our Insight Plan sets out what...

New funding for the railway – our response

Today the Secretary of State for Transport, Chris Grayling, set out the next round of rail...

Transport Focus responds to the Government’s rail investment announcement

Commenting on the publication of the High level output specification by the Department of...

New West Coast franchise to include HS2 services – Transport Focus...

Today the Department for Transport announced a new rail franchise to combine the current InterCity...

House of Commons – Transport Select Committee

Head of policy at Transport Focus, Mike Hewitson, will be attending the evidence session on rail...

High Speed Two (HS2) – a passenger view

About this presentation Please click on the 'Start Prezi' button above to view our High Speed...

Regulator announces consultation on future of rail – our response

Today the Office of Rail and Road has announced a public consultation ahead of the 2018 Periodic...

Transport Focus Workplan 2016-17

The time has come to boost the influence of transport users over the major decisions that affect...

A new approach to rail services in London and South East: our response

DfT and TfL were consulting on how some services within the London area could be transferred from...

Transport Focus response to the Hendy review

The Department for Transport consulted on Sir Peter Hendy’s review of Network Rail’s...

Engineering the railway passenger journey

Anthony Smith, chief executive, will be a key speaker at 'Engineering the railway passenger...

Westminster Energy, Environment and Transport Forum: The future for...

David Sidebottom, passenger director, will be speaking at the Westminster Energy, Environment and...

Shaw report into the future of Network Rail – Transport Focus...

Responding to the publication of Nicola Shaw's final report into the future of Network Rail,...

Train passenger interfaces for smart travel

Linda McCord, passenger manager is presenting Transport Focus research on passenger information...

Transport Card Forum 15 March 2016

Emma Bramwell, senior insight advisor, will be giving an update on the passenger perspective of...

The Intermodal World is our Oyster

Louise Coward, senior insight advisor, will be a guest speaker at 'The Intermodal World in our...

Passenger Demand Forecasting Council Conference

Ian Wright, head of insight, will speak on 'the passenger of the future' at the 2016 conference of...

Smart Cities & Communities: Shaping the Future

Chief executive, Anthony Smith, will be attending the Smart Cities & Communities: Shaping the...

Smartcards on c2c: what do passengers think? – full slide pack

The train company c2c introduced smart ticketing in 2014 and this research reveals the views and...

Using smartcards on rail in the south east of England: what do passengers...

This research explored what passengers need and want when it comes to smartcards. It found out more...

SmartRail Europe 2016

Ian Wright, head of insight, will be speaking at SmartRail Europe in Amsterdam on 'how Wi-Fi...

ORR review – Transport Focus’s evidence

The Department for Transport (DfT) held a review of the current regulatory regime for the railways....

Jernbaneforum 2016

David Sidebottom, passenger director, will be speaking at Jernbaneforum 2016. The conference...

Electrification and other improvements: Transport Focus response to the...

Today Network Rail published the report by Sir Peter Hendy into its planned improvement...

The UK’s Future Rail Network – Infrastructure, franchising and...

Anthony Smith, chief executive, will be speaking at The UK's Future Rail Network event. The...

Transport Focus response to PAC report on electrification

Today the Public Accounts Comittee published its report into Network Rail's electrification...

Passenger watchdog responds to launch of Shaw Report consultation

Today the Government is asking for input on the future of Network Rail. Nicola Shaw, chief...

Future of Rail Conference

Ian Wright, head of insight, will be chairing at The Future of Rail Conference. The major issues...

National Rail Conference 2015

David Sidebottom, passenger director, will be a panelist at the National Rail Conference this year....

Smart Rail: partnership across the industry

Philip Mendelsohn, a member of Transport Focus's Board, will be taking part in a panel discussion...

Retail Market Review – Transport Focus consultation response

The Office of Rail and Road was consulting on its emerging findings on how the ticket retailing...

TransPennine and Midland Mainline electrification works to resume:...

Anthony Smith, chief executive of the independent watchdog, Transport Focus, said: "Passengers...

ATOC graduate presentation

Ian Wright, Head of Insight, will be giving a presentation dedicated to customer focus at...

Social media monitoring – pilot research report

Transport Focus is interested in using social media as a new way of understanding passengers’...

High Speed Rail in the UK

Ian Wright, head of insight, will be speaking at the conference on the progress of HS2. He will be...

Westminster Energy, Environment and Transport Forum Keynote Seminar

David Sidebottom, passenger director, will be speaking at the keynote seminar ‘Next steps for the...

Future of Travel Event

Ian Wright, head of insight, will be taking part in a discussion and debate surrounding the global...

Rail Industry Day 2015

Sharon Hedges, issues manager, will be speaking at the event hosted by the Department for...

Improvement works paused and other rail updates: Transport Focus response

Today the Secretary of State for Transport announced a number of changes to Network Rail and...

HS2 – a passenger view

If you were going to create a train service from scratch, what would passengers want the railway to...

High Speed Two: putting the passenger at the heart of design

If you were going to create a train service from scratch, what would passengers want the railway to...

Cuts on cuts — can we deliver safe, smart and sustainable transport?

Louise Coward, senior insight advisor, will be speaking at the Association of Transport...

Tomorrow’s Rail Conference

Anthony Smith, chief executive, will be joining the panel discussion on what the main priorities...

Oxera Conference

Anthony Smith, chief executive, will giving input on what users want from the networks over the...

‘Looking to the Future’ CILT Young Professionals Seminar

Louise Coward, senior insight advisor, will be presenting Transport Focus's smart ticketing...

Todmorden Curve direct rail service launch

Jordan Sargeant, passenger team executive, will be attending the launch of the first direct train...

SmartRail Europe 2015

Ian Wright, head of insight, will be co-presenting the HS2 panel findings with Andrew McNaughton...

Dentons seminar – Rail policy in the new parliament: All change?

David Sidebottom, passenger director, will be taking part in a panel discussion looking at the...

High Speed Two (HS2) Passenger Panel Insights

Post-travel – 10 – HS2 Passenger Panel Insights

The platform – 5 – HS2 Passenger Panel Insights

Arrival and interchange – 8 – HS2 Passenger Panel Insights

To the station – 3 – HS2 Passenger Panel Insights

The train and my seat – 6 – HS2 Passenger Panel Insights

At the station – 4- HS2 Passenger Panel Insights

The ticket – 2 – HS2 Passenger Panel Insights

Awareness and journey planning – 1 – HS2 Passenger Panel...

On board – 7 – HS2 Passenger Panel Insights

Door to door – 11 – HS2 Passenger Panel Insights

Onward travel – 9 – HS2 Passenger Panel Insights

Passengers keen for new features on rail apps

What’s the difference? More features needed if rail apps are to succeed, say passengers. These...

Rail passengers and apps: what next? – Summary report

This research explored how rail apps could be developed in the future. Its objectives were to:...

Rail passengers and apps: what next? – full slide pack

This research explored how rail apps could be developed in the future. Its objectives were to:...

Rail Delivery Group Industry Day

David Sidebottom, passenger director, will be taking part in a panel discussion on how to build...

Rail passengers’ priorities:a manifesto for improvement

Great Britain’s rail passengers have identified better value for money tickets as their number...

Rail passengers’ priorities for improvements – October 2014

Twice each year Passenger Focus publishes the National Rail Passenger Survey (NRPS) to measure...

Waterfront Rail Conference: The Future of Railway in Britain

Sharon Hedges, passenger issues manager, will be presenting to the Waterfront Rail Conference...

Transport Card Forum (TCF)

Louise Hall, senior research adviser, will be speaking at the Transport Card Forum about...

Future Merseyrail rolling stock – what passengers want

Passenger Focus considers it vital for passengers to be involved in the design of new trains at the...

Network Rail investment (CP5) – Passenger Focus response

Responding to the publication of Network Rail's investment plans today, Passenger Focus's acting...

Heathrow Area Transport Forum – Conference 2014

David Sidebottom, acting chief executive of Passenger Focus, will be speaking at the Heathrow Area...

Smarter Travel Forum

Ian Wright, Passenger Focus head of research, will be speaking at the launch of the Smarter Travel...

Next steps for UK rail: franchising, investment, pricing and HS2

Mike Hewitson, Passenger Focus's head of passenger issues, will be speaking at the...

Rail passengers don’t know ‘there’s an app for that’

Passengers love ‘useful’ apps – but aren’t prepared to pay for rail information. These...

Smart ticketing – mobile applications

The DfT, via Passenger Focus, is currently undertaking a wide programme of research around smart...

Future of the railway – Passenger Focus response to final...

Today the Office of Rail Regulation (ORR) published its final outline of what the railway must...

Sustainable Transport 2013: Unlocking the door-to-door journey

David Sidebottom, Passenger Focus director, will be speaking at the Sustainable Transport 2013:...

Edinburgh conference presentations

Passenger Focus held a conference and reception in Edinburgh on 11 September 2013. Guest speakers...

Getting Britain’s Cities Moving

As part of the panel at the Freight Transport Association event at this year’s Conservative party...

Draft Determination Periodic Review – Passenger Focus response

Direct trains to Blackpool and Shrewsbury: Passenger Focus response to...

Today (Wednesday 31 July) the Office of Rail Regulation announced a decision not to approve...

Smart ticketing – what rail passengers want – July 2013

Passengers are increasingly coming to expect services to be delivered to them in smarter ways as...

Passenger Focus response to spending review and infrastructure...

Focusing on passenger priorities more important than ever The independent passenger watchdog today...

Passenger Power! Watchdog calls for passengers to have a vote on the...

Passengers sometimes don’t even know that their train service could change hands – and as they...

Draft determination for the 2013 Periodic Review – Passenger Focus...

Anthony Smith, Passenger Focus chief executive, said: “As passengers are now the main funders of...

Publication of rail financial information – Passenger Focus response

Anthony Smith, chief executive of Passenger Focus, said: “For too long passengers have been the...

High Speed 2 phase two announcement – Passenger Focus responds

Today the Department for Transport has published its initial preferred route, station and depot...

The Future of Rail annual conference

Anthony Smith, chief executive of Passenger Focus will be speaking at The Future of Rail annual...

Birmingham low-carbon built environment and infrastructure event (Base)

David Sidebottom Passenger Focus passenger director will be on the panel at Base Birmingham. Also...

ATOC Future Train

Anthony Smith, Passenger Focus chief executive will be speaking at the ATOC Future Train...

Industry Strategic Business Plan – Passenger Focus response

Today Network Rail and train operators issued the industry strategic business plans - a response to...

National Assembly for Wales Enterprise and Business Committee Inquiry into...

Passenger Focus has no remit for bus passenger representation within Wales, so this submission...

The Future of Transport Overview

Our exploration of future trends and their potential impact on passenger expectations of travel,...

Passenger Focus response to the Office of Rail Regulation’s (ORR)...

Passenger Focus has responded to thye Office of Rail Regulation's (ORR) consultation on Network...

Rail Decentralisation – Passenger Focus response to the...

The consultation document asks a number of questions about the various models for decentralisation....

Intercity Express Programme (IEP) – Passenger Focus responds to the...

Anthony Smith, Passenger Focus chief executive, said: “Passengers will welcome the news that the...

Passenger Focus responds to the Government’s rail investment announcement

Anthony Smith, Passenger Focus chief executive, said: “Passengers will welcome the scale and...

Railway Industry Innovation Awards

David Beer, Passenger Executive, will be attending the Railway Industry Innovation Awards at the...

Reforming Our Railways: Putting the Customer First – April 2012

In March 2012 the Department for Transport published the above named Command Paper.It sets out the...

Future priorities for the West Coast Main Line

If a major new rail line, such as HS2, is built between London and Birmingham this should free up...

Designing the future: Passengers’ preferences for new national...

* * * Published April 2009 * * * The Intercity Express Programme (iep) is a government sponsored...

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