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Chiltern railways contract – Transport Focus comment

Today Chiltern Railways announced it had signed a new six-year contract with the Department for...
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Transport User Voice: June 2021

What does the Williams-Shapps Plan for Rail mean for passengers? Our new report on how operators...
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Nationalisation of the Transport for Wales rail franchise –...

Commenting on the nationalisation of the Transport for Wales rail franchise, Transport Focus chief...
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Transport Focus response to Northern franchise changes

David Sidebottom, director at the independent watchdog Transport Focus, said: “After years of...
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Southeastern passengers will be disappointed by cancellation of franchise...

Commenting on today’s Department for Transport's decision to cancel the latest Southeastern rail...
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Blake Jones review: Transport Focus submission

The Blake Jones review is one of many following the May 2018 timetable crisis. It focuses on the...
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Transport Focus provides evidence for Welsh rail service scrutiny

Transport Focus has provided evidence to a key Welsh Assembly committee to assist with its scrutiny...
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You and your train company

CrossCountry franchise consultation What do people want from future Cross Country services? The...
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New Wales and Borders rail services

KeolisAmey will become the new operator and developer for the Wales and Borders rail service and...
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Wales and Borders franchise awarded to KeolisAmey

Responding to the announcement that KeolisAmey has been awarded the new Wales and Borders rail...
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Future West Coast rail services – our statement

Today the Secretary of State for Transport, Chris Grayling, launched the competition for running...
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Great Western rail franchise: consultation response

Transport Focus welcomes the opportunity to provide a rail passenger’s perspective as the future...
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East Coast rail franchise – Transport Focus response to latest update

This afternoon Secretary of State for Transport Chris Grayling said that the current East Coast...
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South Eastern rail franchise – our response

Following the announcement of the South Eastern franchise invitation to tender, Transport Focus...
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East Midlands rail franchise consultation response

When new franchise deals are let we want to see passenger views at the heart of the decisions about...
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East Midlands rail franchise: passengers’ experiences and aspirations

The current East Midlands franchise, operated by Stagecoach, ends in March 2019. As part of the...
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The next East Midlands rail franchise: building on solid foundations

The next East Midlands rail franchise must seize the opportunity to deliver an outstanding...
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East Midlands rail franchise: passengers’ experiences and aspirations

Publication of research on passengers' experiences and aspirations for the next East Midlands...
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South Eastern rail franchise consultation response – June 2017

When new franchise deals are let we want to see passenger views at the heart of the decisions about...
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Despondent rail passengers call for better services in Wales

Passengers travelling on Wales and Borders services are calling for an overhaul of tired and...
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The future of the Wales and Borders rail service: what passengers want

As part of the consultation process for the next Wales and Borders rail service Transport Focus...
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South Eastern franchise bidders announcement – Transport Focus response

Commenting on the announcement of bidders for the South Eastern franchise, Anthony Smith, Chief...
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West Coast Partnership franchise bidders – Transport Focus response

Commenting on the confirmed bidders for the West Coast Partnership franchise, Anthony Smith, Chief...
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Transport User Voice – Boosting the ambition of future South Eastern...

Passengers on Britain’s fourth largest franchise are calling for a service they can depend on in...
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Boosting the future ambition of South Eastern train services

Passengers on Britain’s fourth largest franchise are calling for a service they can depend on in...
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First MTR wins South Western franchise – Transport Focus response

Following the announcement of First MTR as the winner of South Western franchise Transport chief...
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Franchising: what passengers want

This report sets out research evidence and our policy positions on a range of topics relevant to...
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New West Coast franchise to include HS2 services – Transport Focus...

Today the Department for Transport announced a new rail franchise to combine the current InterCity...
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House of Commons – Transport Select Committee

Head of policy at Transport Focus, Mike Hewitson, will be attending the evidence session on rail...
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Transport User Voice – October 2016 – You and your train...

In this regular section we update on our work to boost the passenger voice in rail franchising....
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West Coast franchise consultation – Transport Focus response

Responding to the consultation announcement David Sidebottom, passenger director of the independent...
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Transport Focus Workplan 2016-17

The time has come to boost the influence of transport users over the major decisions that affect...
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A new approach to rail services in London and South East: our response

DfT and TfL were consulting on how some services within the London area could be transferred from...
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Wales and Borders rail franchise – consultation response from...

When new franchise deals are let we want to see passenger views at the heart of the decisions about...
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Transport Focus response to West Midlands franchise shortlist

Commenting on the Government's West Midlands franchise bidder shortlist, Transport Focus chief...
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West Midlands franchise – consultation response from Transport Focus

When new franchise deals are let we want to see passenger views at the heart of the decisions about...
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CrossCountry franchise Direct Award – Transport Focus submission to...

When new franchise deals are let we want to see passenger views at the heart of the decisions about...
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West Coast trains – what passengers want (agency reports)

When new franchise deals are let we want to see passenger views at the heart of decisions about...
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West Coast trains – what passengers want

Rail passengers travelling on West Coast services between Scotland, the North West, Wales, West...
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West Coast trains – what passengers want

When new franchise deals are let we want to see passenger views at the heart of decisions about...
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The South Western franchise – consultation response from Transport Focus

When new franchise deals are let we want to see passenger views at the heart of the decisions about...
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South Western trains – what passengers want

South Western rail passengers are calling for better value fares and more innovative ticket...
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Shaw Review – Transport Focus response

The Shaw Review is looking at the future shape and financing of Network Rail. As part of this...
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South Western franchise: passengers’ experiences and hopes for future...

When new franchise deals are let we want to see passenger views at the heart of the decisions about...
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South Western franchise: passengers’ experiences and hopes agency reports

When new franchise deals are let we want to see passenger views at the heart of the decisions about...
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South Western franchise consultation event – London

Mike Hewitson, head of policy and issues, will be speaking at the South Western franchise...
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South Western franchise consultation event – Isle of Wight

Sharon Hedges, issues manager, will be speaking at the South Western franchise consultation event...
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South Western franchise consultation event – Portsmouth

Linda McCord, passenger manager, will be speaking at the South Western franchise consultation event...
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South Western franchise consultation event – Salisbury

Nina Howe, passenger manager, is speaking at the South Western franchise consultation event in...
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UK Bus Summit 2016

Anthony Smith, chief exective, will be speaking at the UK Bus Summit 2016 on 'maximizing the...
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Watchdog welcomes new Northern and TransPennine franchises

This morning the Department for Transport published the details of new franchises for Northern and...
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West Midlands franchise – Transport Focus response

Commenting on the Government's decision to award London Midland a new short-term...
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The UK’s Future Rail Network – Infrastructure, franchising and...

Anthony Smith, chief executive, will be speaking at The UK's Future Rail Network event. The...
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East Anglia franchise – Transport Focus response

Today the government published the invitation to tender for the East Anglia franchise....
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East Midlands Trains franchise gets underway – Transport Focus...

As the new East Midlands Trains (EMT) franchise gets underway Transport Focus's passenger...
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Great Eastern Mainline Taskforce

Linda McCord, Passenger Manager, will be presenting Great Eastern Mainline Taskforce in Ipswich....
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East Midlands Trains short-term ‘direct award’ franchise –...

Commenting on the Government's decision to award East Midlands Trains (EMT) a new short-term...
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Rail passengers’ experiences and expectations of the East Anglia...

Transport Focus (previously known as Passenger Focus) has carried out research to understand...
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Transport Focus statement on new train services between Lancashire and...

Commenting on today’s announcement by the Office of Rail Regulation that it had approved new...
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London Midland rail franchise passenger research

This report outlines passengers’ current experiences of the London Midland franchise. This...
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East Anglia rail franchise consultation – Passenger Focus response

Passenger Focus welcomes the opportunity to provide a rail passengers’ perspective as the...
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Abbey Line Community Rail Partnership annual general meeting

Louise Collins, issues executive, will be giving a presentation which will focus on how passengers...
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East Anglia rail franchise bidders announced: Transport Focus response

Today the Department for Transport has announced the three shortlisted bidders for its East Anglia...
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East Midlands franchise – Passenger Focus submission and research

Passenger Focus believes that when rail franchises are awarded it is vital that the needs of...
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Train company transparency welcomed by passengers

Passengers have reacted positively to train companies clearly setting out their plans and...
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What passengers want from Customer Reports

The Government now requires new franchisees to produce a ‘Customer Report’ at the beginning of...
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c2c Customer Report and research presentation

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Govia Thameslink Railway Customer Report and research presentation

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Abellio Greater Anglia Customer Report and research presentation

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Great Western franchise news – Passenger Focus response

Responding to news that First Group will continue to operate the Great Western franchise until...
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Research among East Midlands Trains passengers

The current East Midlands franchise – operated by Stagecoach-subsidiary East Midlands Trains...
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Passenger Focus’s analysis and recommendations for the East Midlands...

The current East Midlands franchise – operated by Stagecoach-subsidiary East Midlands Trains...
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Investment in rail in the north – Passenger Focus response

Responding to the Government’s transport plans for the north, David Sidebottom, Passenger Focus...
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Passenger watchdog urges new East Coast operator not to slash benefits

As the new East Coast service swings into action, the independent watchdog urges the new operator...
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Passenger Focus proposals for the London Midland Direct Award

In advance of the discussions between the Department for Transport and London Midland, Passenger...
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Northern and TransPennine rail services: latest

Today the Department for Transport has published documents setting out what it wants potential...
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Transport Systems Catapult innovation workshop

Louise Collins, passenger issues executive, will be attending on behalf of Passenger Focus in...
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Transport Systems Catapult innovation workshop

Sharon Hedges, passenger issues manager, will be attending on behalf of Passenger Focus in support...
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Transport Systems Catapult innovation workshop

Louise Collins, passenger issues executive, will be attending on behalf of Passenger Focus in...
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Transport Systems Catapult innovation workshop

Sharon Hedges, passenger issues manager, will be attending on behalf of Passenger Focus in support...
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Department for Transport public consultation event

Sharon Hedges, passenger issues manager, will be presenting some of Passenger Focus’s research...
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Department for Transport public consultation event

Louise Collins, passenger issues executive, will be presenting some of Passenger Focus’s research...
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East Midlands Trains feedback exercise data

This is an Excel spreadsheet of the feedback gathered from East Midlands Trains' passengers about...
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New East Coast operator announced

Today the Department for Transport has announced a new operator for the East Coast railway, from...
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East Midlands Trains’ services – have your say

As part of our Passenger Power! work, aimed at boosting the passenger voice in rail...
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Scottish Government’s decision to award the ScotRail franchise to...

Responding to the Scottish Government's decision to award the ScotRail franchise to Abellio, David...
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Virgin Trains’ decision to base its investment priorities on customer...

Responding to Virgin Trains’ decision to base its investment priorities on customer research,...
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Southeastern’s new franchise – Passenger Focus response

Responding to news that the train operating company, Southeastern, has been awarded a new...
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TransPennine Express and Northern rail franchise consultations –...

Passenger Focus welcomes the opportunity to provide a rail passengers’ perspective as the...
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Waterfront Rail Conference: The Future of Railway in Britain

Sharon Hedges, passenger issues manager, will be presenting to the Waterfront Rail Conference...
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Great Western franchise consultation – Passenger Focus response

Passenger Focus was given the opportunity to provide a rail passengers’ perspective as the...
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Award of the Essex Thameside franchise to c2c: Passenger Focus response

Responding to the Government's decision to award the Essex Thameside franchise to the current...
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Thameslink Southern and Great Northern Franchise Stakeholder events –...

Linda McCord, Passenger Focus’s passenger manager, will be presenting the latest National Rail...
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Thameslink Southern and Great Northern Franchise Stakeholder events –...

Linda McCord, Passenger Focus’s passenger manager, will be presenting the latest National Rail...
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UK Rail Industry Forum

Sharon Hedges, Passenger Focus’s passenger issues manager, will be exploring how passengers'...
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Northern and TransPennine Express (TPE) franchise renewal – get your...

The Department for Transport (DfT) will be holding three public consultation meetings for the new...
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Northern and TransPennine Express (TPE) franchise renewal – get your...

The Department for Transport (DfT) will be holding three public consultation meetings for the new...
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Northern and TransPennine Express (TPE) franchise renewal – get your...

The Department for Transport (DfT) will be holding three public consultation meetings for the new...
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Northern and TransPennine Express (TPE) franchise renewal – get your...

The Department for Transport (DfT) will be holding three public consultation meetings for the new...
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New Virgin contract brings certainty to West Coast train passengers

Responding to the new deal for rail services on the West Coast Main Line, Anthony Smith, Passenger...
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New Scottish sleeper franchise heralds a new era for overnight travel

Robert Samson, passenger manager for Passenger Focus said:  “The new franchise for the...
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Thameslink, Southern and Great Northern franchise – Passenger Focus...

Passenger Focus is pleased that the future operator of the new TSGN franchise has been confirmed,...
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Passenger Focus presentation to potential bidders for the TransPennine...

The Department for Transport (DfT) asked Passenger Focus to provide a passenger perspective on the...
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Passenger Focus presentation to potential bidders for the Northern...

The Department for Transport (DfT) asked Passenger Focus to provide a passenger perspective on the...
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Northern and TransPennine Express franchise bidder days

Sharon Hedges, Passenger Focus passenger issues manager, will attend these bidder days in...
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Last chance to have your say on East Coast rail services

East Coast rail passengers are urged to act quickly to have their say on future train services. The...
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West Coast franchise direct award – Passenger Focus submission to the...

Passenger Focus believes that when the franchises are awarded it is vital that the needs of...
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Tyne and Wear Quality Contracts Scheme proposal – Passenger Focus...

The proposed Quality Contracts Scheme (QCS) in Tyne and Wear would change the way in which bus...
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Have your say on East Coast rail services

East Coast rail passengers are invited to have their say on services in the first online feedback...
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ScotRail franchise – Passenger Focus response

Commenting on the publication of the draft Invitation To Tender for the ScotRail franchise, Robert...
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How the rail industry works – an overview

This two-page document is a very brief overview of how the rail industry works, including some...
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Franchising moves forward

Passenger Focus continues to press for passenger aspirations to be delivered in franchise...
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Southeastern franchise Direct Award – Passenger Focus submission to...

The existing Southeastern franchise has run for a considerable time, during which there have been...
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Greater Anglia franchise Direct Award – Passenger Focus submission...

The Greater Anglia Direct Award follows a very short franchise, which was itself extended.  By...
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Northern franchise Direct Award – Passenger Focus submission to the...

The existing Northern franchise has run for a considerable time, during which there have been some...
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East Coast franchise starts – Passenger Focus response

Today the Department for Transport announced that the East Coast franchise competition has...
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Great Western franchise – Passenger Focus response

Today the Department for Transport announced that First Greater Western Ltd will continue to run...
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Franchising announcement – Passenger Focus response

The Department for Transport has just released Invitation to Tender documents for the Essex...
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Edinburgh conference presentations

Passenger Focus held a conference and reception in Edinburgh on 11 September 2013. Guest speakers...
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Passenger Power! Watchdog calls for passengers to have a vote on the...

Passengers sometimes don’t even know that their train service could change hands – and as they...
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Giving passengers a voice in rail services

Major changes are underway to the process for awarding rail passenger franchises. The Government...
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Invitation to UK Rail Opportunities Day

Anthony Smith Passenger Focus chief executive will be attending the Department for Transport’s...
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Update on franchising – February 2013

Following the publication of the review of rail franchising by Eurostar chairman Richard Brown, the...
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West Coast interim deal with Virgin confirmed: Passenger Focus response

Today the Department for Transport has announced that it has reached an agreement with Virgin...
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Putting passengers at the heart of rail services

Much of the debate about the future of rail franchises centres on structures and financing – now...
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West Coast franchise: a statement from the Chief Executive

Anthony Smith, Passenger Focus chief executive, said: “Change breeds uncertainty. In the short...
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Passengers’ views on Thameslink, Southern and Great Northern and South...

Independent watchdog Passenger Focus has released its findings on the needs of passengers on two...
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Great Western franchise passenger research published

Independent watchdog Passenger Focus has today published the research it used to inform its...
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East Coast Consultation meeting – Newcastle upon Tyne

Guy Dangerfield, Passenger Focus Passenger issues manager and Matthew Andrews, Passenger Focus,...
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UntitledConsultation event for the Thameslink, Southern, Great Northern...

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Initial briefing – fresh start for franchising – March 2013

Key announcements about the future of franchising were made on 26 March 2013. These...
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Passenger Focus response to DfT franchise announcement

This morning the Department for Transport outlined its plans for rail franchising and an...
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March 2013 Transport Times: Chief Executive column

Anthony Smith writes about giving passengers a greater voice in franchising.
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February 2013 Transport Times: Chief Executive column

Anthony Smith writes about changes to franchising and the potential benefit to passengers.
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February 2013 Rail Professional: Chief Executive column

Anthony Smith writes about franchising and rail fares.
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DfT franchise announcement – Passenger Focus response

The government has today announced its plans for three rail franchises (Great Western, Essex...
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Brown Review of franchising – Passenger Focus summary of key points

Richard Brown was commissioned by the Secretary of State to conduct a review of the rail...
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Brown review into franchising – Passenger Focus response

Today the Brown Review into franchising was published by the Department for...
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LGA Public Transport Consortium: Rail franchising – Where next?

Passenger Focus passenger issues manager Sharon Hedges will be speaking at the LGA Public Transport...
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Industry Strategic Business Plan – Passenger Focus response

Today Network Rail and train operators issued the industry strategic business plans - a response to...
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Brown review of franchising – Passenger Focus response

Much of the debate about the future of rail franchises centres on structures and financing – now...
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Passenger views on the Northern and TransPennine rail franchises

Independent passenger watchdog Passenger Focus has today published its research into what...
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Brown review of franchising – letter to Secretary of State

We wrote to Secretary of State for Transport, Patrick McLoughlin, following our submission to the...
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Passenger views of Northern and TransPennine rail franchises

Independent passenger watchdog Passenger Focus has today published its research into what...
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TransPennine Express results tables

This is a breakdown of the data, from research conducted by Passenger Focus within the TransPennine...
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Passengers and rail franchise replacement – letter to Steve Gooding,...

This letter to Steve Gooding, director general of domestic transport, at the Department for...
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West Coast franchise – Passenger Focus response

Anthony Smith, chief executive of Passenger Focus, said: “Passengers who use the West Coast are...
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Thameslink and South Eastern franchise research summaries published

Independent watchdog Passenger Focus has today published the research it used to inform its...
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Thameslink franchise – passenger research summary – September...

Ahead of the new Thameslink franchise, due to start in 2013, Passenger Focus commissioned research...
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South Eastern franchise – passenger research summary –...

Ahead of the refranchising of South Eastern in 2014, Passenger Focus commissioned research to...
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The InterCity East Coast franchise – a consultation response from...

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The ‘Combined’ franchise – a consultation response from...

Passenger Focus believes that when the requirements of the combined franchise are established it is...
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The South Eastern franchise – a consultation response from Passenger...

Passenger Focus believes that when the requirements of the South Eastern franchise are established...
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West Coast franchise – Passenger Focus responds to the Government’s...

David Sidebottom, passenger director at Passenger Focus, said: “For the passengers making their...
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Intercity Express Programme (IEP) – Passenger Focus responds to the...

Anthony Smith, Passenger Focus chief executive, said: “Passengers will welcome the news that the...
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East Coast Consultation meeting – Leeds

Dan Taylor, Passenger Focus Policy and research adviser will be attending the East Coast...
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East Coast Consultation meeting – London

Barbara Saunders, Passenger Focus Board member, Sharon Hedges, Passenger Focus Passenger issues...
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East Coast Consultation meeting

Jim Gallacher, Passenger Focus Board member and Robert Samson, Passenger Focus Passenger manager...
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Consultation event for the Thameslink, Southern, Great Northern and...

Sharon Hedges, Passenger Focus Passenger issues manager and Laura Mason, Passenger Focus Research...
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What passengers want from the East Coast rail franchise – an initial...

Passenger Focus has today published its initial submission on what passengers want from the East...
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Great Western franchise – passenger research summary – July...

Ahead of the new Great Western franchise, due to start in 2013, Passenger Focus commissioned a...
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What passengers want from the East Coast rail franchise – An initial...

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Passenger Focus response to the Scottish Government’s announcement on...

Anthony Smith, Passenger Focus chief executive, said: "Passengers will welcome the promise of...
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Southeastern franchise stated preference report – May 2012

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Thameslink franchise Excel summary – May 2012

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Thameslink franchise stated preference report – May 2012

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Passenger Focus Thameslink Franchise 2013 initial submission

Passenger Focus has today published its initial submission and recommendations to Government for...
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Thameslink franchise 2013 onwards: an initial submission from Passenger...

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Thameslink consortium meeting with franchise bidders

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The Essex Thameside franchise: A consultation response from Passenger...

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Essex Thameside franchise: a further submission from Passenger Focus

This report details the additional information Passenger Focus has submitted to the Government...
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Great Western Franchise excel summary report

Between Mon 21st November and Sun 11th December 2011 Passenger Focus spoke to 4042 passengers...
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The Great Western franchise 2013 onwards: an initial submission from...

Revised franchise policy indicates the Government intends to let longer franchises where possible...
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Passenger Focus’s response to the Essex Thameside franchise (June 2010)

This document provides Passenger Focus?s response to the Department for Transport?s...
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