Skip to main content
Transport Focus
  • GB
InsightPublicationsNewsAdvice and Complaints AboutContact including Press OfficeData Hub
Search
Working in partnership with London TravelWatch

Passenger Voice

Passenger Voice

Baroness Tanni Grey-Thompson’s experience at London King’s...

Commenting on Baroness Tanni Grey-Thompson's experience at London King's Cross station, Transport...
Read more

Transport User Voice – August 2023

In this month’s Transport User Voice we're reminding people to have their say on the proposed...
Read more

Transport User Voice – July 2023

In this month's Transport User Voice our chief executive Anthony Smith asks for a period of...
Read more

Transport User Voice: March 2023

End of an era - our chief exec is standing down, what do passengers think about the £2 bus fare...
Read more

Transport User Voice: February 2023

Read about our new survey looking at bus passenger satisfaction, our chief exec talks about the...
Read more

Bus passengers to have their say

Today Transport Focus launches its new survey ‘Your Bus Journey’ to find out how satisfied...
Read more

Turbostar trains interiors: what passengers want

Transport Focus worked with rolling stock leasing company Porterbrook to understand what passengers...
Read more

Transport User Voice: January 2023

What passengers want from Avanti and TransPennine Express, our chief exec talks about the travel...
Read more

‘Back to basics’ – what passengers want from rail services

Better value fares, trains you can rely on and more of them please say passengers. Independent...
Read more

Transport User Voice: November 2022

The top rated motorway service area has been revealed, our chief exec talks our future plans and...
Read more

Transport User Voice: October 2022

All the latest on the Avanti disruption, our chief exec talks about a strange couple of weeks and...
Read more

Transport User Voice: September 2022

How do lorry drivers want things improved for them? Our director, David Sidebottom, talks about the...
Read more

Buses in Wales webinar

We held a Buses in Wales webinar on Thursday 9 June, to talk about the White Paper proposals for...
Read more

Transport User Voice: May 2022

Join our upcoming Board meeting in Scotland, read about our new partnership with Tyne Tunnel, the...
Read more

Transport User Voice: April 2022

How can trains better meet passengers needs? Also we talked to women and girls about their...
Read more

Transport User Voice: March 2022

Results from our rail passenger survey, including passenger satisfaction by individual train...
Read more

Transport User Voice: February 2022

The latest on our Sort My Sign campaign, what we've been doing to get timetables to meet...
Read more

Have your say: changes to ScotRail ticket office hours

Read more

ScotRail ticket office consultation – Transport Focus response

Commenting on the ScotRail ticket office consultation starting tomorrow, Transport Focus senior...
Read more

Transport User Voice: January 2022

Read a round-up of our 2021 wins across road, rail and bus. Our chief exec talks about some of the...
Read more

HS2 – What passengers want from train interiors

Transport Focus worked with HS2 Ltd and Arup to understand what passengers wanted from the layout...
Read more

Transport User Voice: December 2021

Read about how we got on at Highways UK, our chief exec talks about the Integrated Rail Plan and...
Read more

Have your say: changes to LNER ticket office hours

Read more

Transport User Voice: August 2021

Read about our Sort My Sign campaign, how we've helped improve roads for disabled road users and...
Read more

Transport User Voice: July 2021

How to get passengers back on buses, our chief exec on rising passenger numbers and how different...
Read more

Transport User Voice: May 2021

A look at best practice on information letting passengers know how busy services are. Also...
Read more

New trains for the Merseyrail Network – What passengers want

Transport Focus worked with Merseytravel to establish what passengers wanted from new trains on...
Read more

Trailblazing role of passengers in designing the Liverpool City Region’s...

“What features would you like to see on your new trains?” Transport Focus asked local people...
Read more

Transport User Voice: March 2021

What did we learn last year that can help passengers in 2021? Also read about our event on electric...
Read more

Transport User Voice: February 2021

What does the third lockdown mean for public transport? And let our chief exec know what you think...
Read more

Transport Focus submissions to the Glaister Inquiry into rail timetable...

On 4 June 2018 the Secretary of State for Transport announced that an inquiry would be undertaken...
Read more

Passenger Voice August 2016: Bus Services Bill – involving passengers

The Bus Services Bill has started its progress through Parliament and we’re making sure...
Read more

Passenger Voice August 2016: Case study

For her birthday Mrs P used Arriva Trains Wales’ (ATW) telesales helpline to book return tickets...
Read more

Passenger Voice August 2016: Transport Focus board member for Wales

The Welsh Government wishes to appoint a new member to the Transport Focus board to ensure the...
Read more

Passenger Voice August 2016: Improving bus journeys in the West Midlands

A new alliance of bus operators is set to invest £150 million in transforming bus travel in the...
Read more

Passenger Voice August 2016: You and your train company

Bidder withdraws from West Midlands competition MTR Corporation has withdrawn its bid for the next...
Read more

Passenger Voice August 2016: Anthony Smith’s editorial

After months and months of anguish, Southern commuters are facing a temporary timetable; but will...
Read more

Passenger Voice August 2016: Southern Rail timetable change

How is Southern Rail’s temporary timetable impacting you? Transport Focus has launched a new...
Read more

Passenger Voice April 2016: How satisfied are bus passengers?

While value for money ratings vary widely across the country bus passengers are generally content...
Read more

Passenger Voice April 2016: Case study

In December 2015 Mr M had booked a batch of advance tickets dated every Monday from December to...
Read more

Passenger Voice April 2016: Research coming soon

Over the next few months Transport Focus will be publishing lots of new research into passengers’...
Read more

Passenger Voice April 2016: Passengers’ experiences of delays and...

Why don’t people claim compensation for delayed trains? That’s what we asked when trying to...
Read more

Passenger Voice April 2016: Shaw report into the future of Network Rail

How do we run, maintain and develop Britain's railway for the future and make the best improvements...
Read more

Passenger Voice April 2016: You and your train company

West Midlands The Department for Transport (DfT) has been carrying out a consultation into the...
Read more

Passenger Voice April 2016: Is bus the missing link in delivering a...

How do you turn a bus passenger into a valued customer and get more people on board? That was one...
Read more

Passenger Voice April 2016: Anthony Smith’s editorial

It was fantastic to see so many people at our events in Manchester. Our panel event on the role of...
Read more

Passenger Voice – April 2016

Read more

Passenger Voice March 2016: Case study

Mr P was due to travel from Leeds to Bristol Temple Meads on a Cross Country service in September...
Read more

Passenger Voice March 2016: Research coming soon

Over the next few months Transport Focus will be publishing lots of new research into passengers’...
Read more

Passenger Voice March 2016: Govia Thameslink Railway ticket offices...

Govia Thameslink Railway (GTR) has proposed changes to how ticket offices will be staffed at over...
Read more

Passenger Voice March 2016: Transport Focus hears from Govia Thameslink...

Charles Horton, CEO of Govia Thameslink Railway (GTR), joined us at our public Board meeting on...
Read more

Passenger Voice March 2016: West Coast trains – what passengers want

When new franchise deals are let we want to see passenger views at the heart of decisions about...
Read more

Passenger Voice March 2016: Is bus the missing link in delivering a...

Passenger Voice readers are invited to two events in Manchester in March. On 16 March, from 3-5pm,...
Read more

Passenger Voice March 2016: You and your train company

South Western The Department for Transport (DfT) has been carrying out a consultation into the...
Read more

Passenger Voice March 2016: Passengers continue to rely on railway staff

Passengers still value the ‘human face’ of staff on the ground despite all the new technology...
Read more

Passenger Voice March 2016: Do passengers trust the bus?

How do you turn a bus passenger into a valued customer and get more people on board? With...
Read more

Passenger Voice March 2016: Anthony Smith’s editorial

Passengers’ relationship with the bus industry This year’s UK Bus Summit provided an...
Read more

Passenger Voice March 2016

Read more

Passenger Voice February 2016: Is bus the missing link in delivering a...

Passenger Voice readers are invited to two events in Manchester we are hosting this March. On 16...
Read more

Passenger Voice February 2016: What next for Passengers’ Charters?

Passengers’ Charters need to be made clearer and more accessible for passengers according to our...
Read more

Passenger Voice February 2016: Case study

Mr B contacted us in December 2015 about South West Trains’ (SWT) lost property web forms,...
Read more

Passenger Voice February 2016: Tell us what you think about Passenger Voice

We hope that you find this newsletter helpful and interesting. Please tell us what you think by...
Read more

Passenger Voice February 2016: Changes to the National Rail Passenger...

We recently consulted on proposed changes to the National Rail Passenger Survey. These proposals...
Read more

Passenger Voice February 2016: You and your train company

West Midlands consultation Take this opportunity to have your say on the future of rail services...
Read more

Passenger Voice February 2016: What do passengers want from smart...

“I think the word smart means it works with your life.” This is one of many views expressed by...
Read more

Passenger Voice February 2016: Rail passenger satisfaction still...

The regular problems faced by Britain’s rail commuters is holding back a bigger recovery in...
Read more

Passenger Voice February 2016: Anthony Smith’s editorial

Rail commuters feel the pressure: passenger verdict in A big thank you to the 28,000 rail...
Read more

Passenger Voice February 2016

Read more

Passenger Voice January 2016: Case Study

Mr L was returning to his home in Alsager from Crewe by train with London Midland.  Mr L had...
Read more

Passenger Voice January 2016: Bus and community transport services in Wales

When is my bus going to arrive? Will I be able to get into town on the bus? What’s happening to...
Read more

Passenger Voice January 2016: Research coming soon…

Over the next few months Transport Focus will be publishing lots of new research into passengers’...
Read more

Passenger Voice January 2016: Railway of the future?

We’re continuing our work on the railway of the future by talking to people that that matter...
Read more

Passenger Voice January 2016: Inverness station passenger experience

Who is using Inverness station? How do they rate aspects of the station? These are some of the...
Read more

Passenger Voice January 2016: You and your train company

New operators announced for Northern and TransPennine Express The Department for Transport (DfT)...
Read more

Passenger Voice January 2016: Bus passenger survey out on the road

Thank you to all of you who told us about what you think about your bus journey. We have spoken to...
Read more

Passenger Voice January 2016: Planning engineering works: what works for...

Talk to me clearly, early and often,’ that’s what passengers have told us they want from train...
Read more

Passenger Voice January 2016: Anthony Smith’s editorial

The annual festive ritual of the rail fare rises. Not as painful as in previous years but...
Read more

Passenger Voice January 2016: Christmas engineering works – what you...

Did you know that there will be significant disruption taking place to services running over the...
Read more

Passenger Voice – January 2016

Read more

Passenger Voice December 2015: Is the north east well connected?

Is the north east well connected? This was the question the transport industry came to discuss at...
Read more

Passenger Voice December 2015: Coming soon…

Over the next few months Transport Focus will be publishing lots of new research into passengers’...
Read more

Passenger Voice December 2015: You and your train company

Northern and TransPennine Express Following a consultation in 2014, shortlisted bidders for the...
Read more

Passenger Voice December 2015: Tell us what you think about Passenger Voice

We hope that you find this newsletter helpful and interesting. Please tell us what you think by...
Read more

Passenger Voice December 2015: What do passengers really think about their...

Want to know what passengers really think about their rail journeys? The autumn 2015 wave of the...
Read more

Passenger Voice December 2015: Christmas engineering works

Did you know that there will be significant disruption taking place to services running over the...
Read more

Passenger Voice December 2015: Case study

Mr P applied for a Two Together Railcard on 23 May 2015, which arrived in the post on 21 July -...
Read more

Passenger Voice December 2015: Bus passenger satisfaction riding high

Nine in ten passengers in the West Midlands are satisfied with their bus journey. This latest...
Read more

Passenger Voice December 2015: Anthony Smith’s editorial

Investment continues, time to ensure passengers are at the heart of the decisions Passengers will...
Read more

Passenger Voice December 2015: It’s about time to be on time

Our new report revealed a gulf between what passengers and rail industry consider...
Read more

Passenger Voice November 2015: The North East: well connected – or...

Join chief executive of Highways England, Jim O’Sullivan, and many more at our conference to...
Read more

Passenger Voice November 2015: A day in the life of a passenger survey...

The life of a researcher working on behalf of Transport Focus can include many surprises and take...
Read more

Passenger Voice November 2015: David Sidebottom’s editorial

What do bus passengers want? Do passengers trust or have any affinity with their bus service? What...
Read more

Passenger Voice November 2015: You and your train company

New Great Western franchise begins October saw the start of the new Great Western franchise and...
Read more

Passenger Voice November 2015: Buses Bill workshops

Bus passengers could have a very different service if a new bill is to come into force. The...
Read more

Passenger Voice November 2015: London and South Coast Rail corridor: have...

Should London and the south coast services get more investment? The Department for Transport (DfT)...
Read more

Passenger Voice November 2015: Could you contribute to a transport...

Do you want to help create better transport? The IMCreate hackathon aims to bring together 100...
Read more

Passenger Voice November 2015: Case study

Mrs R was travelling from London Kings Cross to Halifax along with five other passengers. Part of...
Read more

Passenger Voice – November 2015

Read more

Passenger Voice October 2015: Hearing your views

Autumn is upon us once more and so Transport Focus is beginning its autumn series of passenger...
Read more

Passenger Voice October 2015: Can public transport ever offer a better...

Passengers’ ability to get from A to B easily is an essential element in deciding on whether to...
Read more

Passenger Voice October 2015: Case study

Mr H was catching the train to work from Nottingham station; his partner dropped him off at the...
Read more

Passenger Voice October 2015: Better stations awards

We were delighted to be asked to help judge the East Midlands Trains (EMT) Best Station Awards 2015...
Read more

Passenger Voice October 2015: Competition, competition, competition

We have recently been asked to comment on three public transport consultations, all of which have...
Read more

Passenger Voice October 2015: You and your train company

The future of rail services in East Anglia Earlier this month the Department for Transport (DfT)...
Read more

Passenger Voice October 2015: Anthony Smith’s editorial

Nationalise! Privatise! Buy! Sell! While debates swirl again around who controls, owns and awards...
Read more

Passenger Voice – October 2015

Read more

Passenger Voice September 2015: Network Rail performance

Passengers in the south east have been left feeling frustrated after suffering severe rail...
Read more

Passenger Voice September 2015: Quality bus proposals for the West of...

Punctual, reliable and offers value for money - this what bus passengers want from their bus...
Read more

Passenger Voice September 2015: You and your train company

Over the last month we have published some key pieces of research on franchising. East...
Read more

Passenger Voice September 2015: Tell us quickly if snow will cancel our...

Ever had your train journey disrupted by extreme weather? We’re helping the rail industry to...
Read more

Passenger Voice September 2015: Big win for passengers

Train passengers who face delays can now claim refunds in cash instead of vouchers as new...
Read more

Passenger Voice September 2015: Anthony Smith’s editorial

Rail fares have dominated this month Firstly we had the announcement of the figures that set next...
Read more

Passenger Voice September 2015: Case Study

Mr E regularly commutes from Paignton to Exmouth, via Exeter St David’s, with First Great Western...
Read more

Passenger Voice – September 2015

Read more

Passenger Voice August 2015: Lost and found

Passengers lose thousands of items of property each year, some of which never finds its way...
Read more

Passenger Voice August 2015: Case Study

Mrs N travelled with her husband and four year old grandson from Walton-on-Thames to Southampton...
Read more

Passenger Voice August 2015: Transport users’ priorities taken to House...

On 6 July, we held a reception in Portcullis House in the House of Commons to officially launch...
Read more

Passenger Voice August 2015: What happens to your complaints?

Transport Focus helps passengers resolve complaints with train companies through an appeals...
Read more

Passenger Voice August 2015: Can public transport ever offer a better...

Passenger Voice readers are invited to join us for a conference to discuss the topic ‘Can public...
Read more

Passenger Voice August 2015: You and your train company

Latest franchise competitions announced Last month the Department for Transport (DfT) updated its...
Read more

Passenger Voice August 2015: What’s the hold up? Exploring bus...

What's the hold up? Exploring bus service punctuality Punctuality is important to bus passengers,...
Read more

Passenger Voice August 2015: Anthony Smith’s editorial

Rail investment continues, spotlight on First Great Western The noise from the announcements about...
Read more

Passenger Voice – August 2015

Read more

Passenger Voice July 2015: Bus driver training – what works best?

What makes customer service great for bus passengers? Our latest report has found that keeping...
Read more

Passenger Voice July 2015: You and your train company

A shortlist of three bidders has been announced for the East Anglia franchise competition. ...
Read more

Passenger Voice July 2015: Rail passenger satisfaction drops again

Poor performance, especially in the south east, has led to another drop in rail passenger...
Read more

Passenger Voice July 2015: HS2 – a passenger view

We asked passengers what they would like from High Speed Two (HS2). Passengers told us they expect...
Read more

Passenger Voice July 2015: Anthony Smith’s editorial

Rail passengers and long term plans… The recent announcements about the rewriting of the...
Read more

Passenger Voice July 2015: Case Study

Mr H arrived at East Boldon station ten minutes before his journey to Newcastle with Tyne and Wear...
Read more

Passenger Voice – July 2015

Read more

Latest Passenger Voice e-newsletter – June 2015

The June edition of Passenger Voice went out on Friday - click here to sign up to receive it...
Read more

Passenger Voice June 2015: Summer evening bus seminars with the Traffic...

Summer evening bus seminars with the Traffic Commissioners Bus passengers tell us that punctuality...
Read more

Passenger Voice June 2015: How will the Welsh National Transport Plan...

What will transport look like over the next 30 years in Wales? This was the big question debated at...
Read more

Passenger Voice June 2015: Case Study

Miss H and her friend travelled from Gipsy Hill to Winchester. They are both in full-time education...
Read more

Passenger Voice June 2015: You and your train company

Transport Focus has again been asked to comment on how passenger-focused new franchises will...
Read more

Passenger Voice June 2015: Transport for all

In April we held another session of our Accessibility Forum. Made up of organisations representing...
Read more

Passenger Voice June 2015: Network Rail Route Leader conferences

Transport Focus has been talking directly to the people who can help trains run on time. Network...
Read more

Passenger Voice June 2015: Anthony Smith’s editorial

New government: more of the same for passengers?  The dust is now settling after the general...
Read more

Passenger Voice May 2015: Anthony Smith’s editorial

Transport Focus has arrived! Transport Focus is now in action – reflecting our new remit to...
Read more

Passenger Voice May 2015: Passengers continue to be satisfied with tram...

Nine in ten tram passengers are satisfied with their journey, according to last month’s Tram...
Read more

Passenger Voice May 2015: How will the Welsh National Transport Plan...

Passenger Voice readers are invited to join us for a conference to explore the theme ‘Putting...
Read more

Passenger Voice May 2015: Driving improvements for bus passengers

Bus Passenger Survey (BPS) results are used as a tool by operators and authorities to identify key...
Read more

Passenger Voice May 2015: How will the Welsh National Transport Plan...

Passenger Voice readers are invited to join us for a conference to explore the theme ‘Putting...
Read more

Passenger Voice May 2015: Customer Reports – passengers welcome train...

Over the past few months we’ve told you about the Customer Reports research we’ve been carrying...
Read more

Passenger Voice May 2015: You and your train company

New contracts for First Great Western and First TransPennine Express Last month the Government...
Read more

Passenger Voice May 2015: Smartcards making bus travel simpler

Smartcard payment has moved a step closer to transforming services for passengers in Norfolk. As...
Read more

Passenger Voice May 2015: PLUSBUS user research

Passengers love it, but more publicity is needed, is the message from PLUSBUS ticket users. Our...
Read more

Passenger Voice May 2015: Case Study

Mrs D’s son was due to travel on 24 October on the 7.30pm train from London Paddington to Bristol...
Read more

March 2015 edition of Passenger Voice now out

Passenger Voice is our monthly e-newsletter which highlights some of our work on behalf of...
Read more

February 2015 edition of Passenger Voice now out

Passenger Voice is our monthly e-newsletter which highlights some of our work on behalf of...
Read more

January edition of Passenger Voice now out

Passenger Voice is our monthly e-newsletter which highlights some of our work on behalf of...
Read more

October edition of Passenger Voice now out

Passenger Voice is our monthly e-newsletter which highlights some of our work on behalf of...
Read more

September edition of Passenger Voice now out

Passenger Voice is our monthly e-newsletter which highlights some of our work on behalf of...
Read more

Waterfront Rail Conference: The Future of Railway in Britain

Sharon Hedges, passenger issues manager, will be presenting to the Waterfront Rail Conference...
Read more

June edition of Passenger Voice now out

Passenger Voice is our monthly e-newsletter which highlights some of our work on behalf of...
Read more

May edition of Passenger Voice now out

Passenger Voice is our monthly e-newsletter which highlights some of our work on behalf of...
Read more

Transport Card Forum (TCF)

Louise Hall, senior research adviser, will be speaking at the Transport Card Forum about...
Read more

South West Trains Passenger Forum

Heather Minshull, passenger team executive, will be taking part in the South West Trains Passenger...
Read more

Buses and the wider economy

Anthony Smith, chief executive, will be speaking at a press launch, organised by the Transport...
Read more

Railfuture annual autumn conference

Sharon Hedges, passenger issues manager, will address the Railfuture annual autumn conference at...
Read more

Appendix 2 – Preferred Supplier List qualitative questionnaire

Read more

March edition of Passenger Voice now out

Passenger Voice is our monthly e-newsletter which highlights some of our work on behalf of...
Read more

March 2014 Routeone: Satisfaction goes up

Routeone features on our Bus Passenger Survey. The article also includes a comment from our acting...
Read more

March 2014 Rail Professional: Disruption and delays – what do...

David Sidebottom, acting chief executive of Passenger Focus, writes about passengers’ need during...
Read more

March 2014 Rail Professional: Satisfaction not guaranteed

Rail Professional features on our National Rail Passenger Survey. The article also covers some of...
Read more

February edition of Passenger Voice now out

Passenger Voice is our monthly e-newsletter which highlights some of our work on behalf of...
Read more

Railfuture East AGM

Linda McCord, Passenger Focus senior passenger manager, will be presenting at Railfuture's...
Read more

Passenger Transport Executive Group: Safety and Security Task Meeting

Linda McCord, Passenger Focus senior passenger manager, will be presenting the results of the...
Read more

Passenger Voice – January 2014 edition now out

Passenger Voice is our monthly e-newsletter which highlights some of our work on behalf of...
Read more

Passenger Voice – December edition now out

Passenger Voice is our monthly e-newsletter which highlights some of our work on behalf of...
Read more

Passenger Voice – November edition now out

Passenger Voice is our monthly e-newsletter which highlights some of our work on behalf of...
Read more

2014 Smart Rail Congress & Expo

Ian Wright, head of research, will be speaking about passenger engagement in SmartRail 2014 on...
Read more

November 2013: The Inside Track with: Guy Dangerfield

Luke Upton, global transport forum editor, interviewed Guy Dangerfield, passenger issues manager,...
Read more

November 2013 Passenger Transport: Bus user needs are probed by watchdog

Passenger Transport feature on our recent bus Passenger Power! seminar. The article also...
Read more

October 2013 – Coach & Bus Week: New Passenger Focus reports...

Coach & Bus Week feature on our recent bus Passenger Power! seminar. The article...
Read more

Passenger Voice – September edition now out

Passenger Voice is our monthly e-newsletter which highlights some of our work on behalf of...
Read more

September 2013 Bus and Coach Professional: Do we need a bus regulator?

Anthony Smith offers some personal thoughts on the way ahead for the bus industry.
Read more

West Midlands Regional Rail Conference at Birmingham Airport

Linda McCord, Passenger Manager will be presenting on various Passenger Focus research, including...
Read more

Passenger Voice – August edition now out

Passenger Voice is our monthly e-newsletter which highlights some of our work on behalf of...
Read more

The July edition of Passenger Voice is now out

Passenger Voice is our monthly e-newsletter which highlights some of our work on behalf of...
Read more

July 2013 Rail Professional: Editors note – boosting the passenger...

Lorna Slade Editor of Rail Professional magazine talks about Passenger Focus’s latest work on...
Read more

The June edition of Passenger Voice is now out

Passenger Voice is our monthly e-newsletter which highlights some of our work on behalf of...
Read more

June 2013 Passenger Transport: giving passengers a greater say

James Dark reports on the Passenger Power! seminar hosted by Passenger Focus in June 2013, at...
Read more

New Passenger Voice newsletter

The May edition of Passenger Voice went out on Friday - click here to sign up to receive it...
Read more

New-look Passenger Voice

This is the first monthly email edition of Passenger Voice. This new-look, more frequent newsletter...
Read more

Passenger Voice – Winter 2012

The Winter 2012 edition of our newsletter, Passenger Voice, has been published. In this...
Read more

Passenger Voice – Winter 2012

In this issue: Passenger views on the Northern and TransPennine rail franchises 55,000 rail...
Read more

Passenger Voice – Autumn 2012

Articles in this issue include: • Update on rail franchises • Fares and ticketing • Go...
Read more

Passenger Voice – Spring 2012

Read more

Passenger Voice Rail, Bus, Coach and Tram – Autumn 2011

In this issue: High Speed 2 – freeing up capacity Rural buses and spending cuts Britain’s best...
Read more
Transport Focus
  • GB
Working in partnership with London TravelWatch
Quick links
Diversity and inclusionOur peopleWork for us
  • GB
Data and insight
Data hubOur insightAll publications
News and updates
NewsletterBlogRailway 200
Connect
Contact including the Press OfficeTwitterLinkedIn
Privacy policyCookiesAccessibility
We are using cookies to give you the best experience on our site. By continuing to use our website without changing the settings, you are agreeing to our use of cookies.     Manage cookie settings
Accept cookies
Manage consent

Privacy Overview

This website uses cookies to improve your experience while you navigate through the website. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may have an effect on your browsing experience.
Necessary
Always Enabled
Necessary cookies are absolutely essential for the website to function properly. These cookies ensure basic functionalities and security features of the website, anonymously.
CookieDurationDescription
__RequestVerificationTokensessionThis is an anti-forgery cookie used for preventing cross site request forgery attacks.
cookielawinfo-checkbox-advertisement1 yearSet by the GDPR Cookie Consent plugin, this cookie is used to record the user consent for the cookies in the "Advertisement" category .
cookielawinfo-checkbox-analytics11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics".
cookielawinfo-checkbox-functional11 monthsThe cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".
cookielawinfo-checkbox-necessary11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".
cookielawinfo-checkbox-others11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other.
cookielawinfo-checkbox-performance11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance".
csrftoken1 yearUsed to help protect the website against Cross-Site Request Forgery attacks
JSESSIONIDpastGeneral purpose platform session cookies that are used to maintain users' state across page requests.
MS030 minutesThis cookie is set by Microsoft to identify a particular session.
MSFPC1 yearThis cookie is set by Microsoft to recognize unique web browsers that visit Microsoft sites. It is used for advertising, site analytics, and other operational purposes.
viewed_cookie_policy11 monthsThe cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.
Functional
Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features.
Performance
Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.
Analytics
Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.
CookieDurationDescription
_ga2 yearsThe _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors.
_gat_gtag_UA_2339728_11 minuteThis cookie is set by Google and is used to distinguish users.
_gid1 dayInstalled by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously.
_session_id3 daysThe cookie is used for storing information about the user session with a unique session ID. It stores the information like referrer, landing page etc.
CONSENT16 years 3 months 24 days 10 hoursThese cookies are set via embedded youtube-videos. They register anonymous statistical data on for example how many times the video is displayed and what settings are used for playback.No sensitive data is collected unless you log in to your google account, in that case your choices are linked with your account, for example if you click “like” on a video.
Google Analytics
vuid2 yearsVimeo installs this cookie to collect tracking information by setting a unique ID to embed videos to the website.
Others
Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet.
CookieDurationDescription
__putma20 yearsNo description available.
_ptref1 dayNo description available.
_vizia_sessionsessionNo description
CX_4019212031 yearNo description
CX_4019221161 yearNo description
DcLcid3 monthsNo description available.
ep20130 minutesThis cookie is set by the provider Surveymonkey. This cookie is used for statistical analysis and website optmization. It gathers information on user's interaction with the SurveyMonkey- Widget on thewebsite.
ep2033 monthsNo description available.
FormsWebSessionId1 monthNo description
glassbox-session-id30 minutesNo description available.
MC11 yearNo description available.
SMsessionNo description available.
smcx_0_last_shown_atsessionNo description available.
SRM_B1 year 24 daysNo description available.
undefinedneverNo description available.
usenewauthrollout1 monthNo description
Save & Accept