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Covid-19

Covid-19

Turbostar trains interiors: what passengers want

Transport Focus worked with rolling stock leasing company Porterbrook to understand what passengers...
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Improving Turbostar trains: it’s what’s on the inside that counts

“The only things I’m bothered about are power points and comfy clean seats, because everyone is...
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Transport User Voice: October 2022

All the latest on the Avanti disruption, our chief exec talks about a strange couple of weeks and...
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Transport User Voice: July 2022

Read about our work to help passengers during the rail strikes, while our chief executive gives his...
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Testing different survey methods

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Transport User Voice: June 2022

Help shape the future of buses in Wales by joining our event on Thursday 9 June! Also our latest...
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Transport User Voice: May 2022

Join our upcoming Board meeting in Scotland, read about our new partnership with Tyne Tunnel, the...
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Transport User Voice: April 2022

How can trains better meet passengers needs? Also we talked to women and girls about their...
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Week 80: Travel during Covid-19 survey

In the eightieth week of Transport Focus’s travel during Covid-19 survey, we spoke to over 2000...
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Transport User Voice: March 2022

Results from our rail passenger survey, including passenger satisfaction by individual train...
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Week 79: Travel during Covid-19 survey

In the seventy-ninth week of Transport Focus’s travel during Covid-19 survey, we spoke to over...
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Week 78: Travel during Covid-19 survey

In the seventy-eighth week of Transport Focus’s travel during Covid-19 survey, we spoke to over...
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Week 77: Travel during Covid-19 survey

In the seventy-Seventh week of Transport Focus’s travel during Covid-19 survey, we spoke to over...
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Week 76: Travel during Covid-19 survey

In the seventy-sixth week of Transport Focus’s travel during Covid-19 survey, we spoke to over...
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Week 75: Travel during Covid-19 survey

In the seventy-fifth week of Transport Focus’s travel during Covid-19 survey, we spoke to over...
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Transport User Voice: February 2022

The latest on our Sort My Sign campaign, what we've been doing to get timetables to meet...
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Week 74: Travel during Covid-19 survey

In the seventy-fourth week of Transport Focus’s travel during Covid-19 survey, we spoke to over...
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Week 73: Travel during Covid-19 survey

In the seventy-second week of Transport Focus’s travel during Covid-19 survey, we spoke to over...
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Week 72: Travel during Covid-19 survey

In the seventy-second week of Transport Focus’s travel during Covid-19 survey, we spoke to over...
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Transport User Voice: January 2022

Read a round-up of our 2021 wins across road, rail and bus. Our chief exec talks about some of the...
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Week 70: Travel during Covid-19 survey

In the seventieth week of Transport Focus’s travel during Covid-19 survey, we spoke to over 2000...
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Covid-19 travel segmentation 5 – 28 November analysis

For almost a year Transport Focus has been using its Travel During Covid-19 survey to understand...
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Week 69: Travel during Covid-19 survey

In the sixty-ninth week of Transport Focus’s travel during Covid-19 survey, we spoke to over 2000...
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Transport User Voice: December 2021

Read about how we got on at Highways UK, our chief exec talks about the Integrated Rail Plan and...
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Rail User​ Weekly Survey – week 9

The Rail User Weekly Survey asks passengers in Great Britain about experiences of travelling by...
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Week 68: Travel during Covid-19 survey

In the sixty-eighth week of Transport Focus’s travel during Covid-19 survey, we spoke to over...
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Covid-19 travel segmentation 8 – 31 October analysis

Transport Focus has been using its Travel During Covid-19 survey to understand people’s views and...
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Week 67: Travel during Covid-19 survey

In the sixty-seventh week of Transport Focus's travel during Covid-19 survey, we spoke to over 2000...
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Transport User Voice: November 2021

How often passengers told us they expect to travel in future, our director talks about all the...
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Workplan October 2021 – March 2022

Here is Transport Focus’s work plan for the six months from October 2021 to March 2022. As the...
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Week 66: Travel during Covid-19 survey

In the sixty-sixth week of Transport Focus's travel during Covid-19 survey, we spoke to over 2000...
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Caledonian Sleeper guest satisfaction survey

Transport Focus set up a guest satisfaction survey for Serco Caledonian Sleeper which has been used...
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Week 65: Travel during Covid-19 survey

In the sixty-fifth week of Transport Focus's travel during Covid-19 survey, we spoke to over 2000...
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Covid-19 travel segmentation 10 – 26 September analysis

For almost a year Transport Focus has been using its Travel During Covid-19 survey to understand...
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Week 64: Travel during Covid-19 survey

In the sixty-fourth week of Transport Focus's travel during Covid-19 survey, we spoke to over 2000...
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Week 63: Travel during Covid-19 survey

In the sixty-third week of Transport Focus's travel during Covid-19 survey, we spoke to over 2000...
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Trialling a ‘push to web’ survey approach for passenger feedback

As a result of the restrictions in place due to Covid-19 from March 2020, Transport Focus had to...
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Transport User Voice: October 2021

How do passengers feel about travelling now restrictions have eased? Our chief exec talks...
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Week 62: Travel during Covid-19 survey

In the sixty-second week of Transport Focus's travel during Covid-19 survey, we spoke to over 2000...
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Beyond social distancing: building confidence in public transport

This research provides an in-depth understanding of how passengers feel about using public...
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Back on board? Passengers have their say on return to public transport

How do people feel about Covid-19 restrictions easing on public transport? In our latest...
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Week 61: Travel during Covid-19 survey

In the sixty-first week of Transport Focus's travel during Covid-19 survey, we spoke to over 2000...
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Week 61: Journey satisfaction during Covid-19

This report summarises the aggregated journey satisfaction from weeks 58-61 of Transport Focus's...
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Week 60: Travel during Covid-19 survey

In the sixtieth week of Transport Focus's travel during Covid-19 survey, we spoke to over 2000...
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Week 60: Journey satisfaction during Covid-19

This report summarises the aggregated journey satisfaction from weeks 57-60 of Transport Focus's...
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Covid-19 travel segmentation 6 – 29 August analysis

For almost a year Transport Focus has been using its Travel During Covid-19 survey to understand...
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Week 59: Travel during Covid-19 survey

In the fifty-ninth week of Transport Focus's travel during Covid-19 survey, we spoke to over 2000...
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Week 59: Journey satisfaction during Covid-19

This report summarises the aggregated journey satisfaction from weeks 56-59 of Transport Focus's...
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Transport User Voice: September 2021

How do passengers feel about sustainable transport? Our director talks what we're doing on bus and...
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Week 58: Travel during Covid-19 survey

In the fifty-eighth week of Transport Focus's travel during Covid-19 survey, we spoke to over 2000...
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Week 58: Journey satisfaction during Covid-19

This report summarises the aggregated journey satisfaction from weeks 55-58 of Transport Focus's...
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Reservation-only services on LNER

In 2020, in response to the Covid-19 pandemic, LNER introduced a requirement that passengers have a...
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Transport Card Forum

Head of insight, Louise Coward, is speaking at the Transport Card Forum two day meeting on Tuesday...
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Covid-19 travel segmentation 16 July – 1 August analysis

For almost a year Transport Focus has been using its Travel During Covid-19 survey to understand...
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Motorway services – meeting summer demand and keeping road users...

With restrictions eased, journeys by road are increasing. A boom in domestic travel is likely as...
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Caledonian Sleeper guest satisfaction survey

Transport Focus set up a guest satisfaction survey for Serco Caledonian Sleeper which has been used...
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Week 57: Travel during Covid-19 survey

In the fifty-seventh week of Transport Focus's travel during Covid-19 survey, we spoke to over 2000...
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Week 57: Journey satisfaction during Covid-19

This report summarises the aggregated journey satisfaction from weeks 54-57 of Transport Focus's...
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Week 56: Travel during Covid-19 survey

In the fifty-sixth week of Transport Focus's travel during Covid-19 survey, we spoke to over 2000...
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Week 56: Journey satisfaction during Covid-19

This report summarises the aggregated journey satisfaction from weeks 53-56 of Transport Focus's...
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Return to rail: what do passengers want?

In this report we have looked at experiences of rail travel during Covid-19 and expectations and...
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Covid-19 travel segmentation 2-18 July analysis

For almost a year Transport Focus has been using its Travel During Covid-19 survey to understand...
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Transport User Voice: August 2021

Read about our Sort My Sign campaign, how we've helped improve roads for disabled road users and...
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Week 55: Travel during Covid-19 survey

In the fifty-fifth week of Transport Focus's travel during Covid-19 survey, we spoke to over 2000...
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Week 55: Journey satisfaction during Covid-19

This report summarises the aggregated journey satisfaction from weeks 52-55 of Transport Focus's...
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Passengers expect improvements to screens at stations

Over time screens at stations should be replaced with higher resolution white on black displays, a...
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Passenger information at railway stations

Transport Focus, working with Network Rail and the Rail Delivery Group, asked passengers about the...
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Week 54: Journey satisfaction during Covid-19

This report summarises the aggregated journey satisfaction from weeks 51-54 of Transport Focus's...
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Week 54: Travel during Covid-19 survey

In the fifty-fourth week of Transport Focus's travel during Covid-19 survey, we spoke to over 2000...
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Face coverings on public transport

Face masks will be 'recommended' rather than mandatory in public settings including transport from...
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Covid-19 travel segmentation 18 June – 4 July analysis

For almost a year Transport Focus has been using its Travel During Covid-19 survey to understand...
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Week 53: Travel during Covid-19 survey

In the fifty-third week of Transport Focus's travel during Covid-19 survey, we spoke to over 2000...
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Week 53: Journey satisfaction during Covid-19

This report summarises the aggregated journey satisfaction from weeks 50-53 of Transport Focus's...
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Unlocking a better normal for accessible transport

What has Covid-19 shown us about disabled people’s needs when travelling? We know disabled...
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Easing lockdown: what people think about social distancing on public...

“I sat on a train where there were people standing in the aisles, I’ve had a jab but I still...
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Understanding attitudes to social distancing and face coverings on public...

Transport Focus has looked into how people feel about social distancing on public transport. We...
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Week 52: Travel during Covid-19 survey

In the fifty-second week of Transport Focus's travel during Covid-19 survey, we spoke to over 2000...
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Week 52: Journey satisfaction during Covid-19

This report summarises the aggregated journey satisfaction from weeks 49-52 of Transport Focus's...
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Getting passengers back on buses in Wales

Our latest research looks across Great Britain at using buses during Covid-19 and expectations for...
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Covid-19 travel segmentation 4 – 20 June analysis

For almost a year Transport Focus has been using its Travel During Covid-19 survey to understand...
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Transport User Voice: July 2021

How to get passengers back on buses, our chief exec on rising passenger numbers and how different...
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Week 51: Travel during Covid-19 survey

In the fifty-first week of Transport Focus's travel during Covid-19 survey, we spoke to over 2000...
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Week 51: Journey satisfaction during Covid-19

This report summarises the aggregated journey satisfaction from weeks 48-51 of Transport Focus's...
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Train passengers anxious about increasingly busy trains

Nearly half of train passengers told the watchdog it was busier than expected on board. And nearly...
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Week 50: Journey satisfaction during Covid-19

This report summarises the aggregated journey satisfaction from weeks 47-50 of Transport Focus's...
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Week 50: Travel during Covid-19 survey

In the fiftieth week of Transport Focus's travel during Covid-19 survey, we spoke to over 2000...
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The route ahead: getting passengers back on buses

Transport Focus carried out an online survey in March and April 2021 into the views and experiences...
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The route ahead: top priorities for bus passengers

Clean, reliable services with clear information on safety measures are needed to encourage more...
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Covid-19 travel segmentation 21 May – 6 June 2021 analysis

For almost a year Transport Focus has been using its Travel During Covid-19 survey to understand...
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Lockdown update – Transport Focus response

Today the Government announced a four-week delay to the ending of lockdown restrictions. David...
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Week 49: Journey satisfaction during Covid-19

This report summarises the aggregated journey satisfaction from weeks 46-49 of Transport Focus's...
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Week 49: Travel during Covid-19 survey

In the forty-ninth week of Transport Focus's travel during Covid-19 survey, we spoke to over 2000...
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Week 48: Travel during Covid-19 survey

In the forty-eighth week of Transport Focus's travel during Covid-19 survey, we spoke to over 2000...
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Week 48: Journey satisfaction during Covid-19

This report summarises the aggregated journey satisfaction from weeks 45-48 of Transport Focus's...
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Covid-19 travel segmentation – 7-23 May 2021 analysis

For almost a year Transport Focus has been using its Travel During Covid-19 survey to understand...
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Week 47: Travel during Covid-19 survey

In the forty-seventh week of Transport Focus's travel during Covid-19 survey, we spoke to over 2000...
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Week 47: Journey satisfaction during Covid-19

This report summarises the aggregated journey satisfaction from weeks 44-47 of Transport Focus's...
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Transport User Voice: June 2021

What does the Williams-Shapps Plan for Rail mean for passengers? Our new report on how operators...
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Public transport – a cleaner future?

Our insight has always shown that cleanliness is important to passengers, even before the pandemic....
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Week 46: Travel during Covid-19 survey

In the forty-sixth week of Transport Focus's travel during Covid-19 survey, we spoke to over 2000...
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Week 46: Journey satisfaction during Covid-19

This report summarises the aggregated journey satisfaction from weeks 43-46 of Transport Focus's...
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Covid-19 travel segmentation – 26 April – 9 May analysis

For almost a year Transport Focus has been using its Travel During Covid-19 survey to understand...
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Increase in rail services – Transport Focus comment

Commenting on the increase in rail services from Sunday 16 May, Transport Focus chief executive...
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Week 45: Travel during Covid-19 survey

In the forty-fifth week of Transport Focus's travel during Covid-19 survey, we spoke to over 2000...
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Week 45: Journey satisfaction during Covid-19

This report summarises the aggregated journey satisfaction from weeks 42-44 of Transport Focus's...
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Transport User Community – summer travel plans

In this research we asked our Transport User Community what their plans are for the summer. Will...
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Week 44: Travel during Covid-19 survey

In the forty-fourth week of Transport Focus's travel during Covid-19 survey, we spoke to over 2000...
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Week 44: Journey satisfaction during Covid-19

This report summarises the aggregated journey satisfaction from weeks 42-44 of Transport Focus's...
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Covid-19 travel segmentation analysis – 19 March-25 April

For almost a year Transport Focus has been using its Travel During Covid-19 survey to...
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Cuts to bus fares in West Midlands – Transport Focus comment

Commenting on cuts to bus fares announced by National Express West Midlands, Transport Focus chief...
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Week 43: Travel during Covid-19 survey

In the forty-third week of Transport Focus's travel during Covid-19 survey, we spoke to over 2000...
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Week 43: Journey satisfaction during Covid-19

This report summarises the aggregated journey satisfaction from weeks 41-43 of Transport Focus's...
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Transport User Voice: May 2021

A look at best practice on information letting passengers know how busy services are. Also...
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Watchdog calls for better information to help passengers social distance

Transport Focus is calling for all transport operators to give passengers the information they need...
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Will there be space on board?

Reliable information about how much space there is right now or is expected to be in the future can...
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Transport User Community – National Rail personalised disruption...

We wanted to understand how our Transport User Community normally check for journey information or...
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Watch again – Accessible transport: unlocking a better normal

Our latest online event Accessible transport: unlocking a better normal looked at disabled...
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Accessible transport: unlocking a better normal

Transport Focus wanted to explore the views of disabled transport users so that we can help...
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Week 42: Travel during Covid-19 survey

In the forty-second week of Transport Focus's travel during Covid-19 survey, we spoke to over 2000...
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Week 42: Journey satisfaction during Covid-19

This report summarises the aggregated journey satisfaction from weeks 40-42 of Transport Focus's...
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Accessible transport: unlocking a better normal – upcoming event

What are the challenges disabled people have faced over the last year, and what have transport...
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Extension of rail travel vouchers – Transport Focus comment

Following the news that rail travel vouchers have been extended by six months, Transport Focus...
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Bank holiday rail engineering works – Transport Focus comment

Commenting on the early May bank holiday rail engineering works, Transport Focus director David...
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Improving passenger experience post-pandemic

Stakeholder manager, Catherine Folca, will be speaking at the Accelerate Rail roundtable...
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Behind the Covid mask: exploring the impacts of lockdown on the...

Stakeholder manager, Catherine Folca, is speaking at the Chartered Institute of Logistics and...
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Covid-19 travel segmentation

For almost a year Transport Focus has been talking to people about their views and concerns...
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Return to travel – time to understand peoples’ needs

What will help people return to transport and who will need the most reassurance or incentives to...
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Week 41: Travel during Covid-19 survey

In the forty-first week of Transport Focus's travel during Covid-19 survey, we spoke to over 2000...
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Week 41: Journey satisfaction during Covid-19

This report summarises the aggregated journey satisfaction from weeks 39-41 of Transport Focus's...
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Workplan April – September 2021

Transport Focus’s workplan covers the period April until September 2021.  The Covid-19 pandemic,...
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Week 40: Travel during Covid-19 survey

In the fortieth week of Transport Focus's travel during Covid-19 survey, we spoke to over 2000...
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Week 40: Journey satisfaction during Covid-19

This report summarises the aggregated journey satisfaction from weeks 38-40 of Transport Focus's...
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Peloton’s Spotlight north of England

Director, David Sidebottom, will be speaking at Peloton's Spotlight north of England event...
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Diversion routes – the road to satisfaction?

Motorways and major ‘A’ roads are the most heavily used roads, carrying a third of all traffic...
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Transport User Community – road diversions

We wanted to understand what our Transport User Community think about diversions on England's...
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Transport Focus comment as rail industry prepares for more passengers

As the rail industry prepares for the next step out of lockdown in England on 12 April, Transport...
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The route ahead: getting passengers back on buses

Throughout the Covid-19 crisis Transport Focus has been publishing insight to ensure transport...
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Transport User Voice: April 2021

Find out about our report on getting passengers back on buses after the pandemic, all you need to...
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Watchdog helps improve Covid travel information for passengers

Transport Focus has been working with rail operators to improve online passenger information. As...
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Clarity of information for transport users – train company website...

Providing clear and accurate information to passengers has always been a priority. Traditionally it...
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Week 39: Journey satisfaction during Covid-19

This report summarises the aggregated journey satisfaction from weeks 37-39 of Transport Focus's...
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Week 39: Travel during Covid-19 survey

In the thirty ninth week of Transport Focus's travel during Covid-19 survey, we spoke to over 2000...
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Covid safe accreditation: Transport User Community

In this report, we showed our bus and rail communities examples of ‘Covid safe’ accreditation...
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Accessible transport: unlocking a better normal

Join Transport Focus and London TravelWatch at our online event as we explore the impact of the...
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Week 38: Travel during Covid-19 survey

In the thirty eighth week of Transport Focus's travel during Covid-19 survey, we spoke to over 2000...
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Week 38: Journey satisfaction during Covid-19

This report summarises the aggregated journey satisfaction from weeks 36-38 of Transport Focus's...
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Easter rail engineering works – Transport Focus comment

Commenting on the Easter rail upgrade works announced by Network Rail today, Transport Focus chief...
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Travel during Covid-19: attitudes to travel post lockdown

In this report Transport Focus presents findings which have been generated through additional...
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Ventilation on public transport – Transport User Community

What do passengers think about ventilation on board bus and rail services? How important is it in...
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Open windows better than air conditioning on public transport, say...

Passengers see open windows as the most effective method of ventilation for reducing Covid-19...
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Rail fare increase – Transport Focus response

Commenting on the rail fare increase, which took effect today, Transport Focus chief executive...
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Passenger confidence barometer

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Week 37: Journey satisfaction during Covid-19

This report summarises the aggregated journey satisfaction from weeks 35-37 of Transport Focus's...
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Week 37: Travel during Covid-19 survey

In the thirty seventh week of Transport Focus's travel during Covid-19 survey, we spoke to over...
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Transport User Voice: March 2021

What did we learn last year that can help passengers in 2021? Also read about our event on electric...
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Cleanliness on public transport – transport user community

What cleaning measures do passengers assume are taking place on rail and bus? Are they assumed to...
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Week 36: Journey satisfaction during Covid-19

This report summarises the aggregated journey satisfaction from weeks 34-36 of Transport Focus’s...
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Week 36: Travel during Covid-19 survey

In the thirty sixth week of Transport Focus’s travel during Covid-19 survey we spoke to over 2000...
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Transport Focus response – impact of Covid-19 on Greater Manchester...

Last year, we responded to Greater Manchester Combined Authority’s consultation on proposals for...
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Time to clamp down more on face covering rules?

“I think public transport operators should enforce social distancing policies more and ensure...
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Week 35: Journey satisfaction during Covid-19

This report summarises the aggregated journey satisfaction from weeks 33-35 of Transport Focus’s...
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Week 35: Travel during Covid-19 survey

In the thirty fifth week of Transport Focus’s travel during Covid-19 survey we spoke to over 2000...
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Checking in during lockdown in January – Transport User Community

This report covers Transport Focus’s Transport User Community’s thoughts on the current...
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Transport User Voice: February 2021

What does the third lockdown mean for public transport? And let our chief exec know what you think...
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Space, cleaning and covering up – transport users’ pandemic...

How can transport operators help passengers travel with confidence now and, when the time is right,...
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Travel during Covid-19: key lessons for 2021 and beyond

Looking back at our insight in 2020 provides a number of key lessons about what makes people feel...
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Travel drops as lockdown hits

How are people feeling about travelling during lockdown? Transport Focus has been speaking to...
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Week 34: Travel during Covid-19 survey

In the thirty fourth week of Transport Focus’s travel during Covid-19 survey we spoke to over...
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Reduced rail services – Transport Focus comment

Commenting on reductions to rail services to reflect lower demand and staff shortages, Transport...
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Principles for amending public transport timetables

In the coming days and weeks it is likely that public transport timetables will be reduced,...
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Keep helping passengers social distance says transport watchdog

New analysis by Transport Focus confirms the ability to keep a safe distance from other passengers...
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Perceptions of safety on public transport – key drivers analysis

This key driver statistical analysis used data from 13 waves of the Travel during Covid 19 survey,...
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Air travel during Covid-19

Transport Focus spoke to almost 4000 people about their thoughts on air travel during the...
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Week 33: Travel during Covid-19 survey

In the thirty third week of Transport Focus’s travel during Covid-19 survey we spoke to over 2000...
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Winter driving: Transport User Community

This report from Transport Focus’s Transport User Community looks at their experiences...
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Week 33: Journey satisfaction during Covid-19

This report summarises the aggregated journey satisfaction from weeks 31-33 of Transport Focus’s...
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Transport User Voice: January 2021

How are people getting home this Christmas? Check out our latest reports on roads and take a look...
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Student travel window: how did it go?

“My dad picked me up in his car and we drove home. It was a very pleasant experience and great to...
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Week 32: Travel during Covid-19 survey

In the thirty second week of Transport Focus’s travel during Covid-19 survey we spoke to over...
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Week 32: Journey satisfaction during Covid-19

This report summarises the aggregated journey satisfaction from weeks 30-32 of Transport Focus’s...
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Rail passenger numbers July-September – Transport Focus comment

Commenting on the Q2 (July to September) 2020-21 rail passenger usage data released by the Office...
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Weekly travel surveys

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Christmas travel during Covid-19

Transport Focus spoke to over 2000 people about their travel intentions over the Christmas period,...
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Christmas journeys: Transport User Community

This report from Transport Focus’s Transport User Community seeks to understand community...
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Rail timetable planning for 2021 – Transport Focus comment

Commenting on concerns raised by the Office of Rail and Road about timetable planning for 2021 and...
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Week 31: Journey satisfaction during Covid-19

This report summarises the aggregated journey satisfaction from weeks 29-31 of Transport Focus’s...
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Week 31: Travel during Covid-19 survey

In the thirty first week of Transport Focus’s travel during Covid-19 survey we spoke to over 2000...
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Student travel survey

Transport Focus asked more than 1000 students about their plans for travelling home for...
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Announcement of Christmas travel measures – Transport Focus comment

Commenting on the Government announcement of Christmas travel measures to minimise disruption and...
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Travelling by taxi during Covid-19

In this survey we spoke to over 2000 people to understand what is important to them when...
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Week 30: Journey satisfaction during Covid-19

This report summarises the aggregated journey satisfaction from weeks 28-30 of Transport Focus’s...
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Admin fees waived for rearranged student rail travel – Transport Focus...

Commenting on the Government decision to suspend admin fees on Advance tickets to allow students to...
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Week 29: Journey satisfaction during Covid-19

This report summarises the aggregated journey satisfaction from weeks 27-29 of Transport Focus’s...
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Week 29: Travel during Covid-19 survey

In the twenty ninth week of Transport Focus’s travel during Covid-19 survey we spoke to over 2000...
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WATCH NOW: the transport user Covid debate

Here's your chance to watch the transport user Covid debate, exploring what transport users need to...
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Rail and bus priorities: Transport User Community

This report from Transport Focus’s Transport User Community seeks to understand bus and rail...
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Week 28: Journey satisfaction during Covid-19

This report summarises the aggregated journey satisfaction from weeks 26-28 of Transport Focus’s...
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Week 28: Travel during Covid-19 survey

In the 28th week of Transport Focus’s travel during Covid-19 survey we spoke to over 2000 people...
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Travel and ticketing post-Covid: Transport User Community

Will travel go back to normal when the pandemic ends, or are the fundamental changes passengers...
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Travel and ticketing post-Covid; Transport User Community

Will travel go back to normal when the pandemic ends, or are the fundamental changes passengers...
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Changes to road journeys: Transport User Community

This report from Transport Focus’s road user community looks to understand how road users’...
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Feeling safe on the bus: Transport User Community

This report from Transport Focus’s Transport User Community seeks to understand the what impacts...
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Recent road journeys during Covid-19: Transport User Community

This report from Transport Focus’s new road user community covers how they have been coping with...
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Week 25: Journey satisfaction during Covid-19

This report summarises the aggregated journey satisfaction from weeks 23-25 of Transport Focus’s...
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The transport user Covid debate

Join Transport Focus and London TravelWatch as we explore what transport users need to help them...
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New funding deal for Arriva CrossCountry – Transport Focus comment

Commenting on the announcement that the Government has signed a new contract with Arriva to protect...
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Transport User Community – scientific evidence of safety on public...

The perceived safety of travelling by public transport continues to be a key concern for many...
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Transport User Community – recent restrictions and rail and bus...

This report from covers Transport Focus’s Transport User Community’s thoughts on recent...
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Transport User Community – role of staff in passengers feeling safe

This report from covers Transport Focus’s Transport User Community's thoughts on the importance...
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Transport User Community – rail refunds and fee changes

This report from covers Transport Focus’s Transport User Community's thoughts on National Rail's...
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Transport User Community – local lockdowns and essential travel

This report from Transport Focus’s Transport User Community summaries are feeling about rail...
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Workplan 2020 – 21

Transport Focus's 2020 - 21 workplan sets out our key campaign and work objectives plus financial...
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Transport User Community – evaluating flexible bus fares

This report summarises the findings from Transport Focus's Transport User Community, covering how...
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Face coverings on rail – Transport Focus comment

Today the rail industry launches a trial of a scheme to encourage more people to wear face...
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Transport User Community – website and crowding information

This report summaries the findings of Transport Focus’s Transport User Community thoughts on...
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Transport User Community – recent bus and rail journeys

This report from Transport Focus’s Transport User Community summaries users’ recent experience...
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Transport User Community – how has bus travel changed and returning...

This report summaries the findings from Transport Focus’s Transport User Community covering their...
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Transport Focus provides evidence for scrutiny of Welsh transport policy...

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Transport User Community – bus congestion and cashless services

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Journey satisfaction during Covid-19 – week 19

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Travel during Covid-19 survey – week 19

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Transport User Community – rail reservations and virus risk

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Transport User Community – rail leisure travel and urban travel

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Transport User Community – return to bus travel

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Transport User Community – rail fares and flexible ticketing

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Transport User Community – return to rail travel

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Covid-19 reduced timetable report

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Covid-19 rail commuter community – weeks one and two summary report

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Watchdog responds to changed travel advice

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Travel during Covid-19 survey – week 10

In the tenth week of Transport Focus’s travel during Covid-19 survey we spoke to over 2000 people...
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Road journeys during lockdown: Transport User Panel survey

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Social distancing and public transport: Transport User Panel survey

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