Passenger information Archives - Transport Focus

Passenger information

European Transport Conference

Ian Wright, our head of innovation and partnerships will be speaking at the European Transport...

Rail fare increase – Transport Focus response

Anthony Smith, chief executive of independent watchdog Transport Focus, said: “Nobody likes...

Passenger expectations of how rail engineering works are managed

In the latest report from Transport Focus, feedback from passengers gives a detailed picture of the...

Rail disruption – what passengers want to know

Passengers are calling for better information ahead of planned engineering works. In the...

Transport User Voice – August 2023

In this month’s Transport User Voice we're reminding people to have their say on the proposed...

Transport User Voice – July 2023

In this month's Transport User Voice our chief executive Anthony Smith asks for a period of...

Transport User Voice – June 2023

In this months Transport User Voice read more about how we're asking the rail industry to improve...

A shorter window to plan rail travel?

The rail industry is proposing to change timetable planning rules, to provide timetables eight...

Transport User Voice: April 2023

All the latest on the railway including some good news, our Board meeting on transforming travel...

Smarter Information, Smarter Journeys – improving passenger...

Transport Focus and the Rail Delivery Group have worked together to deliver a programme of research...

When things go wrong, better information can help make things more...

How do passengers like to be communicated with when travelling by train? Transport Focus worked...

Improving the passenger experience when rail services are disrupted

Transport Focus has worked with Avanti West Coast to seek to understand passengers’ experiences...

Transport User Voice: March 2023

End of an era - our chief exec is standing down, what do passengers think about the £2 bus fare...

1 and 3 February rail strikes: pre-strike intentions and information...

We spoke to a representative sample of more than 2000 people across Britain on 23 and 24 January,...

Transport User Voice: February 2023

Read about our new survey looking at bus passenger satisfaction, our chief exec talks about the...

Bus passengers to have their say

Today Transport Focus launches its new survey ‘Your Bus Journey’ to find out how satisfied...

Short-notice train cancellations – watchdog comment

The rail regulator has written to industry to call for more transparency on last-minute...

Transport User Voice: January 2023

What passengers want from Avanti and TransPennine Express, our chief exec talks about the travel...

Winter disruption – what do transport users need?

This week we have seen plunging temperatures, icy conditions and several centimetres of snow across...

Travel advice – rail disruption

Run the trains on time, more of them, and keep us better informed –...

“It was awful and if it was like that again, I would consider alternative travel options in...

Avanti and TransPennine Express disruption – passenger experiences

Independent watchdog Transport Focus spoke to more than 1000 Avanti and TransPennine Express...

Transport User Voice: December 2022

Read about our lorry drivers event in January, our chair Nigel Stevens talks reliability and watch...

Rail passenger views on printed timetables and how far in advance...

During the Covid pandemic, the rail industry paused the production of printed timetables, booklets...

Transport User Voice: November 2022

The top rated motorway service area has been revealed, our chief exec talks our future plans and...

1 October rail strikes – will people still travel?

On Saturday 1 October national rail strikes will impact almost the whole network. During this...

Avanti reduced timetable – passenger experiences

Transport Focus spoke to members of its Transport User Panel to better understand their experiences...

Avanti timetable disruption – correspondence

Avanti West Coast has had a series of short-notice cancellations caused by staff shortages. It...

18 and 20 August rail strikes – passenger experience and information...

This report shows how everyone who travelled or was affected by the strike disruption between 18...

National Rail strikes July 2022 – the passenger experience

On Wednesday 27 July and Saturday 30 July 2022 passengers travelling by train experienced...

Extreme heat, July 2022: the passenger experience

On Monday 18 and Tuesday 19 July, Britain experienced its highest ever recorded temperature. A red...

27 July rail strike: pre-strike intentions and information survey

We asked a nationally representative sample of 2000 people about their plans to use rail during the...

Transport User Voice: August 2022

What road was voted best for drivers? We take a look at summer days of disruption and how to get...

Transport User Voice: July 2022

Read about our work to help passengers during the rail strikes, while our chief executive gives his...

Rail strikes – Friday update

Today there is no industrial action, but fewer trains are running than normal. We’re hearing...

Rail strikes – Thursday update

This is the second day of strikes, the third of reduced services. We’ve been out to stations...

Rail strikes – Wednesday update

There was no rail strike today, but things are still not quite ‘back to normal’. Yesterday was...

Rail strikes – Tuesday update

On day one of the strikes, overall things seem pretty quiet. People have heard the message to avoid...

Transport User Voice: June 2022

Help shape the future of buses in Wales by joining our event on Thursday 9 June! Also our latest...

Unnecessary train announcements review – Transport Focus response

Responding the government review into train announcements that add unnecessary noise and disruption...

ScotRail ticket office consultation – Transport Focus response

Commenting on the ScotRail ticket office consultation starting tomorrow, Transport Focus senior...

Suspension of services over Christmas – correspondence with Southern...

On Wednesday 5 January Transport Focus sent a letter to Angie Doll, managing director at Southern...

Train cancellations due to staff shortages – watchdog responds

Responding to rail services being cancelled in the run-up to Christmas due to staff shortages from...

Journey planning using Traveline

What do you want from a journey planning tool? We worked with Traveline to find out what people...

Planning journeys

Transport Focus and Traveline have worked together to understand what transport users want from a...

Transport User Voice: January 2022

Read a round-up of our 2021 wins across road, rail and bus. Our chief exec talks about some of the...

Announcements on trains – the passenger view

Transport Focus carried out research to inform decisions about improving information for train...

West Midlands Metro disruption – Transport Focus comment

Commenting on West Midlands Metro tram services being suspended due to cracks, Transport Focus...

What passengers want from Bus Service Improvement Plans

Transport Focus held a briefing and discussion session on Wednesday 29 September to support Local...

Have your say: changes to LNER ticket office hours

Setting targets for Bus Service Improvement Plans briefing

Transport Focus held a briefing and discussion session on Tuesday 10 August to support Local...

Transport User Voice: August 2021

Read about our Sort My Sign campaign, how we've helped improve roads for disabled road users and...

Passengers expect improvements to screens at stations

Over time screens at stations should be replaced with higher resolution white on black displays, a...

Passenger information at railway stations

Transport Focus, working with Network Rail and the Rail Delivery Group, asked passengers about the...

Face coverings on public transport

Face masks will be 'recommended' rather than mandatory in public settings including transport from...

Train passengers anxious about increasingly busy trains

Nearly half of train passengers told the watchdog it was busier than expected on board. And nearly...

Hitachi trains to return to service – Transport Focus comment

Following the news that Hitachi, train operators and Government have agreed a plan to reintroduce...

Better information needed amid ongoing rail disruption

Transport Focus is calling on rail operators to focus on three key areas amid ongoing disruption...

Disruption caused by train safety checks – correspondence with the...

Transport Focus chief executive Anthony Smith wrote to the Rail Delivery Group on 10 May regarding...

Rail service cancellations – Transport Focus comment

Commenting on rail service cancellations while safety checks are conducted on high-speed trains,...

Watchdog calls for better information to help passengers social distance

Transport Focus is calling for all transport operators to give passengers the information they need...

Will there be space on board?

Reliable information about how much space there is right now or is expected to be in the future can...

TransPennine Express passenger information

This report sets out work carried out in October 2019 for TransPennine Express into rail passenger...

Watchdog helps improve Covid travel information for passengers

Transport Focus has been working with rail operators to improve online passenger information. As...

Clarity of information for transport users – train company website...

Providing clear and accurate information to passengers has always been a priority. Traditionally it...

Transport User Voice: January 2021

How are people getting home this Christmas? Check out our latest reports on roads and take a look...

WATCH NOW: the transport user Covid debate

Here's your chance to watch the transport user Covid debate, exploring what transport users need to...

‘Informed traveller’ correspondence

For passengers to plan rail journeys, let alone buy tickets, they need to know what is running...

Unreliable trains sap passenger satisfaction

Dire performance continues for many as passengers in some areas still can’t rely on their train...

Communication invaluable to passengers during works on the Brighton main...

Passengers travelling during engineering want appropriate communication and compensation, says...

Passengers delayed by power outage or heeding advice not to travel must...

Following an evening of severe disruption caused by power outage and as severe weather affects...

Rail Regulator investigation into GTR and Northern over passenger...

Commenting on the opening of an investigation into GTR and Northern over passenger information...

Bus Services Act 2017 – Transport Focus reply to Consultation on...

The Department for Transport has consulted on ways to improve information for bus passengers...

Learning the lessons from Lewisham winter incident

Commenting on the findings of an investigation into the 2 March Lewisham incident published today...

Good news for passengers in north west as rail services restored

Today Northern confirmed that from 30 July it will reintroduce 75 per cent of services removed...

Appointment of Rail Ombudsman to rule on passenger complaints

Following the announcement that Dispute Resolution Ombudsman has been appointed to run the new Rail...

Annual report out now

What have we done to help transport users? Transport Focus is a consumer organisation – a...

Annual report and accounts 2017-18

Transport Focus's Annual Report and Accounts was laid before Parliament on 12 July 2018.

Real-time information for bus passengers

Bus passengers could be set to receive receive better real-time information following the launch...

Passenger information during the ‘Beast from the East’ and Storm Emma...

When snow and ice hit Britain’s railway in early March it brought with it disruption for many...

Train timetable disruption

Following the introduction of a new timetable on 20 May delays and cancellations continue for...

High Speed Two (HS2) Passenger Panel Insights

Our customer community was a diverse group of 40 prospective users of the HS2 network. The...

Warn passengers about inaccurate timetables – watchdog calls special...

Transport watchdog challenges rail industry over insufficient warnings for passengers when...

Weather watch

Widespread heavy snow and Storm Emma are making things tough for transport users in various parts...

Railway engineering work: Putting passengers at the heart of the London...

This report is an in-depth look at the passenger experience during the London Waterloo station...

Train timetable uncertainty leaves passengers in the dark, warns watchdog

Rail passengers are being let down again by train timetable uncertainty, warns independent watchdog...

“Make it easier and better value” – young people’s plea to bus...

Young people are the biggest users of the bus – but don’t feel services are designed for...

Watchdog calls in South Western Railway and Network Rail for poor...

Rail bosses vowed improvements after the watchdog called them to task over declining...

What’s next? Update to our Insight Plan

Want to know what we're currently working on or about to publish? Our Insight Plan sets out what...

London Waterloo station and South West upgrade passenger research

South West Trains and Network Rail have upgraded London Waterloo station to accommodate longer...

Rail passengers’ experiences and priorities during engineering works

Independent watchdog Transport Focus has updated its 2012 research Passenger priorities during...

Waterloo station upgrade – monitoring the impact on passengers

More than half of London Waterloo station will be closed down over the summer, bringing delays and...

Northern industrial action – Transport User Panel survey

The survey was undertaken in order to get a sense of how passengers feel about the industrial...

Merseyrail industrial action – Transport User Panel survey

The survey was undertaken in order to get a sense of how passengers feel about the industrial...

Trams become the benchmark for happy passengers, according to the latest...

The latest Tram Passenger Survey (TPS) shows that passengers rate their trams highly with an...

Tram Passenger Survey

The fourth annual Tram Passenger Survey asked passengers for their views about the last journey...

Merseyrail Wirral loop line survey

Building on our experience researching passengers’ awareness and experience of major...

National Rail Passenger Survey – NRPS – Autumn 2016 – Main Report

We survey more than 60,000 passengers a year to produce the National Rail Passenger Survey...

Ten ways to find cheaper train tickets

Looking to get the best deal on train tickets? Our surveys tell us that more than half of...

Rail passengers in London and the south east need better information...

Latest research into rail passengers’ experiences in London and the south east from the...

Changes to your rights – Transport Focus response

Transport users will get new rights from tomorrow. The new Consumer Rights Act and National Rail...

How reliable is my train?

How reliable is my train? The rail industry has launched an app to answer that...

New timetable: how Transport Focus will monitor effect on Southern...

Southern passengers will have a new timetable from Monday, leading to concerns about lack of...

Tram Passenger Survey

Now in its third year, the annual Tram Passenger Survey asks passengers for their views about their...

Transport Focus Workplan 2016-17

The time has come to boost the influence of transport users over the major decisions that affect...

What next for Passengers’ Charters? Agency report

This research looks at whether Passengers’ Charters are effective at communicating passenger...

What next for Passengers’ Charters?

This research looks at whether Passengers’ Charters are effective at communicating passenger...

Rail Reparation Fund – Transport Focus response

The Office of Rail and Road (ORR) has announced a new £4.1m ‘Rail Reparation Fund’ to directly...

Real Time Passenger Information Conference

David Sidebottom, passenger team director, will be speaking at the Real Time Information...

Responding to rail disruption at London Bridge and the South East

Transport Focus, the independent watchdog, is working closely with Network Rail and operators to...

Social media monitoring – pilot research report

Transport Focus is interested in using social media as a new way of understanding passengers’...

MetroBus Quality Partnership Scheme – Transport Focus response

This report provides an overview of Transport Focus' response to the West of England...

August 2015 Rail Professional: Interview: David Sidebottom

Rail Professional interviews David Sidebottom on why Toc's need to communicate effectively to...

Tell us quickly if snow will cancel our journey!

Ever had your train journey disrupted by extreme weather? Transport Focus is helping the rail...

Reacting to extreme weather on the railways

Whenever extreme weather affects train services, questions are asked about whether Britain’s...

Rail Delivery Group passenger transparency seminar

David Sidebottom, passenger director, will be speaking at the ‘Building passenger trust through...

Bus driver training – What works? What next?

Recognising the central role of the driver, and the huge impact they have on the passengers’...

Transport Focus statement on hot weather and transport

Commenting on the potential for disruption to travel during the heatwave, David Sidebottom,...

Communicating suicides on the railway

Transport Focus has undertaken research looking at communications with passengers in the event of a...

June 2015 Rail Professional: On time?

Anthony Smith's article on how matching expectations to information and experience is crucial.

Rail strike called off: Transport Focus response

Welcoming news that the planned industrial action on the rail network this bank holiday weekend has...

New Civil Engineer UK Rail Conference

David Sidebottom, passenger director, will be speaking at this year’s New Civil Engineer UK Rail...

Passenger Voice June 2015

Passengers stuck on trains: Transport Focus response

David Sidebottom, passenger director at the independent watchdog Transport Focus, said: "Thousands...

Network Rail – Route Leaders Conference

Robert Sampson, passenger manager, will be guest speaking at the Route Leaders Conference for...

Market Research Summit

Keith Bailey, senior research advisor, and Andy Barker, from Populus, will present a paper on the...

Watchdog calls for safety assurance at London Bridge

Passenger Focus has asked train companies Thameslink and Southern, together...

Festive travel disruption – response to regulator’s report

Today the rail regulator has issued its detailed report into the travel chaos at...

The Institution of Railway Operators

Guy Dangerfield, passenger issues manager, will be presenting Passenger Focus’s findings on...

Key issues from the rail disruption Christmas 2014

The weekend following Christmas 2014 saw thousands of passengers stuck in the cold or on unmoving...

New East Coast operator announced

Today the Department for Transport has announced a new operator for the East Coast railway, from...

Smarter travel

We have a new section of the website focussing on our work on smarter travel. Passengers are...

New publication: Passenger information screens at railway stations

Meet me by the departure boards... Traditional arrivals and departure boards are a focal point...

Passenger information screens at railway stations

This report looks at passengers’ experiences of current passenger information systems at...

New name to reflect our wider role

A new voice and making a difference for many road users - that is the promise from independent...

Poor information makes passenger experience worse when trains are delayed

Passengers need speedy, accurate, and consistent information to help them feel in control of their...

The Real-Time Passenger Information conference

Guy Dangerfield, passenger issues manager, will be speaking about improving passenger satisfaction...

Letter about Valley Lines disruption (Arriva Trains Wales)

In July 2014 passengers on the Arriva Trains Wales (ATW) Valley Lines network experienced two days...

Train operator customer relations manager meeting

Passenger Focus managers, Linda McCord and Katie Armstrong, will be presenting and discussing...

Passenger Transport Executive Group Safety Forum

David Beer, passenger executive, will be presenting the Bus Passenger Survey results at the...

UK Light Rail Conference 2014

Keith Bailey, Passenger Focus senior research adviser, will be presenting at the UK Light Rail...

Transport Card Forum (TCF)

Louise Hall, senior research adviser, will be speaking at the Transport Card Forum about...

Norfolk Bus Forum

Linda McCord, passenger manager, will be presenting the Bus Passenger Survey results at the Norfolk...

Railfuture annual autumn conference

Sharon Hedges, passenger issues manager, will address the Railfuture annual autumn conference at...

Bedford Area Bus User Society AGM

Linda McCord, passenger manager, will be presenting an overview of Passenger Focus research and...

April 2014 Bus User: Does it matter if a bus is late?

Bus User features on our Bus Passenger Survey. The article also covers some of our statistics and...

Meeting with the Department for Transport

Jocelyn Pearson, Passenger Focus passenger issue manager, will be presenting Passenger Assist...

March 2014 Routeone: Satisfaction goes up

Routeone features on our Bus Passenger Survey. The article also includes a comment from our acting...

March 2014 Rail Professional: Disruption and delays – what do...

David Sidebottom, acting chief executive of Passenger Focus, writes about passengers’ need during...

Railfuture East AGM

Linda McCord, Passenger Focus senior passenger manager, will be presenting at Railfuture's...

Passenger Transport Executive Group: Safety and Security Task Meeting

Linda McCord, Passenger Focus senior passenger manager, will be presenting the results of the...

c2c management conference

David Sidebottom, Passenger Focus's acting chief executive, will be speaking at the c2c management...

Transport Ticketing and Information conference

David Sidebottom, Passenger Focus's acting chief executive, will be one of the panel members for...

January 2014 Routeone: How late is late, asks Passenger Focus

Routeone features our Bus punctuality and timetables research. The article also includes a comment...

January 2014 Coach & Bus Week: Passenger Focus on punctuality and...

Coach & Bus Week features our Bus punctuality and timetables research. The article also...

Bus punctuality and timetables – Summary report

Part of Passenger Focus’ work is to represent the needs and views of bus passengers in England,...

How late is late – What bus passengers think about punctuality and...

Our research shows that getting the buses to turn up on time is the key to improving bus...

December 2013 Transport Times: Debate on punctuality must be rooted in fact

Anthony Smith writes about what bus passengers think is acceptable from operators of...

December 2013 routeone: ‘Too strict’

Routeone feature on our response to the Senior Traffic Commissioner's consultation on bus...

December 2013 routeone: What passengers think

Routeone feature on our response to a proposed Quality Contracts Scheme (QCS) in Tyne and...

December 2013 Rail Professional: On time? Give us the facts!

Anthony Smith writes for the 'in the passenger seat' section, on punctuality data. Download the...

2014 Smart Rail Congress & Expo

Ian Wright, head of research, will be speaking about passenger engagement in SmartRail 2014 on...

November 2013: The Inside Track with: Guy Dangerfield

Luke Upton, global transport forum editor, interviewed Guy Dangerfield, passenger issues manager,...

November 2013 Passenger Transport: Bus user needs are probed by watchdog

Passenger Transport feature on our recent bus Passenger Power! seminar. The article also...

Autumn 2013 National Passenger Survey

The results of the autumn wave of Passenger Focus's rail National Passenger Survey (NPS) are...

Evidence to the House of Commons Transport Committee – Passenger...

This is the evidence that Passenger Focus submitted to the House of Commons Transport Committee...

November 2013 Rail Professional: Of fares and ticketing…

Anthony Smith writes for the 'in the passenger seat' section, on fares and ticketing.

October 2013 Transport Times: Passengers feel a faint glow of technology

Anthony Smith writes about transports technology for passengers. He claims that combining...

Open Data strategy

Open data is information that is available for anyone to use, for any purpose, at no cost. All open...

June 2013 Public Service Europe: waiting for better buses

Anthony Smith, chief executive of Passenger Focus, talks about bus passengers' need for better...

Presenting ‘right-time’ performance information to rail passengers

New research will help ensure that passengers get information on train punctuality as they want to...

Presenting on-time performance information to rail passengers

New research published today will help ensure that passengers get information on train punctuality...

Publication of rail financial information – Passenger Focus response

Anthony Smith, chief executive of Passenger Focus, said: “For too long passengers have been the...

Regulator’s concern about railway resilience – Passenger Focus...

David Sidebottom, Passenger Focus director, said: “It’s frustrating for passengers who face...

January 2013 Passenger Transport: Chief Executive column

Anthony Smith writes about right-time performance information.

Office of Rail Regulation’s passenger information assessment –...

Anthony Smith, Passenger Focus chief executive, said: “Passengers will be reassured that the...

London Midland announcement on ticket offices – Passenger Focus...

Anthony Smith, chief executive of Passenger Focus, said:“Passengers tell us that when they go to...

Engineering works: more than half of passengers wouldn’t travel by train...

Passenger Focus is calling on the rail industry to make further concerted efforts to use...

Oxera Rail Policy Group meeting

Anthony Smith, Passenger Focus chief executive, will be the guest speaker at the Oxera Rail Policy...

Real time passenger information

Anthony Smith, Passenger Focus chief executive, will be speaking at 'Real Time passenger...

Passenger Focus writes to regulator over East Coast disruption

Passenger Focus has written to the rail regulator and the government following the severe...

Letter to Government and regulator on East Coast disruption

Passenger Focus has written to the rail regulator and the government following severe disruption on...

Passenger Focus calls on London Midland to step up its efforts to...

Passenger Focus is calling on London Midland to step up its efforts to compensate passengers for...

Telling passengers about disruption – Passenger Focus letter to the...

Telling passengers about Christmas disruption – Passenger Focus...

Passenger Focus has asked the Office of Rail Regulation to investigate if Network Rail and train...

Passenger Focus response to NEXUS Tyne and Wear region draft bus strategy...

Passenger Focus response to ORR consultation on transparency

As transparency is playing an increasingly important role in the delivery of government objectives...

Bus service reviews: consulting on changes to local services – a...

Passenger Focus recognises the exceedingly difficult situation in which local authorities find...

Passenger Focus responds to the publication of rail performance data

Passenger Focus, the independent watchdog, today welcomed the publication of information showing...

I don’t want to be your friend, just tell me when I’m going to get...

Passenger Focus has today released research into how passengers want to be communicated with via...

Short and Tweet. How passengers want social media during disruption

Passenger Focus has researched rail passengers’ experiences of and needs from social media such...

Wales: Sharing Best Practise Event

Seventh of eight regional events. This event will be held at the Park Inn, Cardiff, to discuss our...

London Rail Conference 2012

David Sidebottom, Passenger Focus, passenger team director will be presenting at the London Rail...

Scotland:Sharing Best Practise Event

Final one of eight regional events. This event will be held at the Best Western Queens Hotel,...

Bus service changes

Privacy Overview

This website uses cookies to improve your experience while you navigate through the website. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may have an effect on your browsing experience.

Necessary

Necessary

Always Enabled

Necessary cookies are absolutely essential for the website to function properly. These cookies ensure basic functionalities and security features of the website, anonymously.

Cookie	Duration	Description
__RequestVerificationToken	session	This is an anti-forgery cookie used for preventing cross site request forgery attacks.
cookielawinfo-checkbox-advertisement	1 year	Set by the GDPR Cookie Consent plugin, this cookie is used to record the user consent for the cookies in the "Advertisement" category .
cookielawinfo-checkbox-analytics	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics".
cookielawinfo-checkbox-functional	11 months	The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".
cookielawinfo-checkbox-necessary	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".
cookielawinfo-checkbox-others	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other.
cookielawinfo-checkbox-performance	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance".
csrftoken	1 year	Used to help protect the website against Cross-Site Request Forgery attacks
JSESSIONID	past	General purpose platform session cookies that are used to maintain users' state across page requests.
MS0	30 minutes	This cookie is set by Microsoft to identify a particular session.
MSFPC	1 year	This cookie is set by Microsoft to recognize unique web browsers that visit Microsoft sites. It is used for advertising, site analytics, and other operational purposes.
viewed_cookie_policy	11 months	The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.

Functional

Performance

Analytics

Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.

Cookie	Duration	Description
_ga	2 years	The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors.
_gat_gtag_UA_2339728_1	1 minute	This cookie is set by Google and is used to distinguish users.
_gid	1 day	Installed by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously.
_session_id	3 days	The cookie is used for storing information about the user session with a unique session ID. It stores the information like referrer, landing page etc.
CONSENT	16 years 3 months 24 days 10 hours	These cookies are set via embedded youtube-videos. They register anonymous statistical data on for example how many times the video is displayed and what settings are used for playback.No sensitive data is collected unless you log in to your google account, in that case your choices are linked with your account, for example if you click “like” on a video.
Google Analytics
vuid	2 years	Vimeo installs this cookie to collect tracking information by setting a unique ID to embed videos to the website.

Others

Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet.

Cookie	Duration	Description
__putma	20 years	No description available.
_ptref	1 day	No description available.
_vizia_session	session	No description
CX_401921203	1 year	No description
CX_401922116	1 year	No description
DcLcid	3 months	No description available.
ep201	30 minutes	This cookie is set by the provider Surveymonkey. This cookie is used for statistical analysis and website optmization. It gathers information on user's interaction with the SurveyMonkey- Widget on thewebsite.
ep203	3 months	No description available.
FormsWebSessionId	1 month	No description
glassbox-session-id	30 minutes	No description available.
MC1	1 year	No description available.
SM	session	No description available.
smcx_0_last_shown_at	session	No description available.
SRM_B	1 year 24 days	No description available.
undefined	never	No description available.
usenewauthrollout	1 month	No description