Disruption Archives - Page 15 of 23 - Transport Focus

Disruption

Stranded trains report shows need for greater focus on passenger welfare

Rail industry plans for dealing with stranded trains require greater focus on the safety,...

Improving the passenger experience when trains become ‘stranded’

In Autumn 2022, reports of poor passenger experiences during several ‘stranded train’ incidents...

Transport Focus Business Plan

Transport Focus has published its new Business Plan which sets out an exciting programme of work...

What rail passengers need during extreme heat

The extreme heat experiences of passengers in summer 2022 were unprecedented - with temperatures...

Transport Focus response to the M25 closure

Reflecting on the closure of the M25 over the weekend, Louise Collins Director at the independent...

Closure of the M25 motorway – Transport Focus comment

Alex Robertson, Chief executive at the independent watchdog, Transport Focus said: “Closing...

Office of Rail and Road investigation into Wales and Western train...

Commenting on the Office of Rail and Road investigation into Wales and Western train performance,...

Transport Focus response to Christmas engineering works

Responding to Network Rail’s Christmas and New Year engineering works plans, Transport Focus...

Passenger expectations of how rail engineering works are managed

In the latest report from Transport Focus, feedback from passengers gives a detailed picture of the...

Rail disruption – what passengers want to know

Passengers are calling for better information ahead of planned engineering works. In the...

Old Oak Common – impact of HS2 infrastructure works

Transport Focus undertook qualitative research amongst passengers using the Great Western Main Line...

Extension of the Midland Main Line electrification

Transport Focus undertook qualitative research amongst passengers using the Midland Main Line and...

Transport User Voice – July 2023

In this month's Transport User Voice our chief executive Anthony Smith asks for a period of...

Transport User Voice – June 2023

In this months Transport User Voice read more about how we're asking the rail industry to improve...

12 and 13 May rail strikes: pre-strike intentions and information survey

We spoke to a representative sample people across Britain to find out how the upcoming rail strikes...

Improving the passenger experience when rail services are disrupted

Transport Focus has worked with Avanti West Coast to seek to understand passengers’ experiences...

Short-notice train cancellations – watchdog comment

The rail regulator has written to industry to call for more transparency on last-minute...

Better welfare for disrupted road users in Dover

Transport Focus welcomes news that the Government has signed a contract with disaster response...

TransPennine Express ‘do not travel’ order – watchdog response

TransPennine Express has issued a 'do not travel' alert following a 'rostering system issue'...

Transport User Voice: January 2023

What passengers want from Avanti and TransPennine Express, our chief exec talks about the travel...

Winter disruption – what do transport users need?

This week we have seen plunging temperatures, icy conditions and several centimetres of snow across...

Travel advice – rail disruption

Run the trains on time, more of them, and keep us better informed –...

“It was awful and if it was like that again, I would consider alternative travel options in...

Avanti and TransPennine Express disruption – passenger experiences

Independent watchdog Transport Focus spoke to more than 1000 Avanti and TransPennine Express...

Transport User Voice: November 2022

The top rated motorway service area has been revealed, our chief exec talks our future plans and...

Avanti reduced timetable – passenger experiences

Transport Focus spoke to members of its Transport User Panel to better understand their experiences...

Avanti timetable disruption – correspondence

Avanti West Coast has had a series of short-notice cancellations caused by staff shortages. It...

18 and 20 August rail strikes – passenger experience and information...

This report shows how everyone who travelled or was affected by the strike disruption between 18...

Avanti timetable disruption

Rail strike feedback

The railway will be disrupted by strikes and the knock-on effects. Transport Focus is monitoring...

National Rail strikes July 2022 – the passenger experience

On Wednesday 27 July and Saturday 30 July 2022 passengers travelling by train experienced...

Rail disruption

Extreme heat, July 2022: the passenger experience

On Monday 18 and Tuesday 19 July, Britain experienced its highest ever recorded temperature. A red...

Heatwave travel disruption

Transport users face significant travel disruption due record-breaking temperatures forecast this...

Fresh rail strikes announced – passenger watchdog responds

Commenting on the announcement of strikes on two days in late July and two in mid-August by the...

Rail strikes – Saturday update

This is the first strike happening at a weekend, so there is more of an impact on leisure travel...

Rail strikes – Friday update

Today there is no industrial action, but fewer trains are running than normal. We’re hearing...

Rail strikes – Thursday update

This is the second day of strikes, the third of reduced services. We’ve been out to stations...

Rail strikes – Wednesday update

There was no rail strike today, but things are still not quite ‘back to normal’. Yesterday was...

Rail strikes – Tuesday update

On day one of the strikes, overall things seem pretty quiet. People have heard the message to avoid...

Rail ‘strike day’ timetables – passenger watchdog response

Following the announcement of the rail ‘strike day’ timetables, Transport Focus chief executive...

National rail strikes

National rail strikes – watchdog response

Last night the RMT union announced that its members have balloted for strike action. Mike...

UK storm disruption – Transport Focus response

Responding to storm Eunice transport disruption, Anthony Smith, chief executive of the independent...

Suspension of services over Christmas – correspondence with Southern...

On Wednesday 5 January Transport Focus sent a letter to Angie Doll, managing director at Southern...

New temporary train timetables – passenger watchdog responds

Responding to the announcement of temporary revised timetables due to staff shortages from Covid,...

Train cancellations due to staff shortages – watchdog responds

Responding to rail services being cancelled in the run-up to Christmas due to staff shortages from...

Transport User Voice: January 2022

Read a round-up of our 2021 wins across road, rail and bus. Our chief exec talks about some of the...

West Midlands Metro disruption – Transport Focus comment

Commenting on West Midlands Metro tram services being suspended due to cracks, Transport Focus...

Transport User Voice: September 2021

How do passengers feel about sustainable transport? Our director talks what we're doing on bus and...

Transport User Voice: June 2021

What does the Williams-Shapps Plan for Rail mean for passengers? Our new report on how operators...

Hitachi trains to return to service – Transport Focus comment

Following the news that Hitachi, train operators and Government have agreed a plan to reintroduce...

Better information needed amid ongoing rail disruption

Transport Focus is calling on rail operators to focus on three key areas amid ongoing disruption...

Disruption caused by train safety checks – correspondence with the...

Transport Focus chief executive Anthony Smith wrote to the Rail Delivery Group on 10 May regarding...

Rail service cancellations – Transport Focus comment

Commenting on rail service cancellations while safety checks are conducted on high-speed trains,...

Bank holiday rail engineering works – Transport Focus comment

Commenting on the early May bank holiday rail engineering works, Transport Focus director David...

Easter rail engineering works – Transport Focus comment

Commenting on the Easter rail upgrade works announced by Network Rail today, Transport Focus chief...

Christmas travel window – letter to rail operators

Transport Focus has written to rail operators on behalf of those who intend to travel during the...

King’s Cross station closure

The closure of London King's Cross station over the August bank holiday weekend in 2019 is part of...

On time, or was it?

If trains are all late, but you get to where you need to be on time, is that late? Transport...

Transport Focus response to Northern franchise changes

David Sidebottom, director at the independent watchdog Transport Focus, said: “After years of...

Reliability on high-frequency rail routes – what passengers think...

This report contains the findings of passenger research commissioned by Transport Focus in...

Transpennine Express to refund fare increase for season ticket holders –...

Commenting on the announcement that Transpennine Express will refund the fare increase for season...

Transport Focus seeks answers from Network Rail about London Victoria...

Transport Focus chief executive Anthony Smith has written to Network Rail seeking answers on behalf...

Watchdog sets out concerns about delays and cancellations on TransPennine...

Transport Focus chief executive Anthony Smith has set out his concerns about the poor service...

Disruption on Greater Anglia’s rural routes and advance notice of rail...

Transport Focus keeps a close eye on the service the rail industry is delivering to passengers. On...

Transport Focus letter to West Midlands Trains

Following significant disruption for rail passengers in and around the West Midlands, Transport...

Communication invaluable to passengers during works on the Brighton main...

Passengers travelling during engineering want appropriate communication and compensation, says...

Brighton Main Line Improvement Project – the passenger perspective

The Brighton Main line Improvement Project took place from October 2018 until February 2019 with...

Watchdog letter to rail industry – heat-related disruption

In July 2019 we wrote to the Rail Delivery Group to highlight passengers' poor experiences during...

Passengers delayed by power outage or heeding advice not to travel must...

Following an evening of severe disruption caused by power outage and as severe weather affects...

Managing user expectations when responding to major disruptions

Presentation given by Transport Focus head of strategy Guy Dangerfield at the Waterfront conference...

Derby resignalling works

Resignalling and re-modelling works around Derby station will bring significant disruption to train...

Logistics and Coach Manager Survey: England’s strategic roads

This report provides a snapshot of how satisfied freight, logistics and coach operators are with...

Rail Regulator investigation into GTR and Northern over passenger...

Commenting on the opening of an investigation into GTR and Northern over passenger information...

Transport Focus comment on ORR Glaister report and launch of new Rail...

Learning that Transport Secretary, Chris Grayling MP, has announced a new Rail Review, Anthony...

Additional compensation offered to Northern and TransPennine Express...

On 11 July Northern and TransPennine Express (TPE) announced details about additional compensation...

Compensation for Thameslink and Great Northern non-season ticket holders

Responding to the extension of compensation to non-season ticket holders on Thameslink and Great...

Strikes on Northern set to seriously affect services this weekend

Anthony Smith, chief executive of the independent watchdog Transport Focus, said today: “With...

Learning the lessons from Lewisham winter incident

Commenting on the findings of an investigation into the 2 March Lewisham incident published today...

August Bank Holiday travel disruption

In advance of the August bank holiday, Anthony Smith Transport Focus chief executive said: "For...

Action on timetables: Network Rail ordered to improve

Today the regulator issued an action plan for Network Rail to resolve serious issues with its...

Good news for passengers in north west as rail services restored

Today Northern confirmed that from 30 July it will reintroduce 75 per cent of services removed...

Transport Focus submissions to the Glaister Inquiry into rail timetable...

On 4 June 2018 the Secretary of State for Transport announced that an inquiry would be undertaken...

Operation Stack: Managing freight traffic in Kent public consultation...

Highways England has consulted on its proposed approach to reducing the congestion caused to road...

Annual report and accounts 2017-18

Transport Focus's Annual Report and Accounts was laid before Parliament on 12 July 2018.

Special compensation for Northern passengers

Responding to the announcement of special compensation for Northern rail passengers, Anthony Smith,...

December timetable changes

Responding to the announcement of a phased approach to introducing the December rail timetable,...

Be clear and be quick – Transport Focus advice to rail operators when...

“Get the key information to passengers as quickly as you can – and make it...

Passenger information during the ‘Beast from the East’ and Storm Emma...

When snow and ice hit Britain’s railway in early March it brought with it disruption for many...

Compensation announced for rail passengers in the north

The independent watchdog has welcomed news that commuters in the north will be compensated for...

Transport User Voice newsletter – out now

The July 2018 issue of Transport User Voice is out now. Click here to read more on: ...

Not the dreaded rail replacement…

When a train journey goes wrong, do you stick or twist – stay on the train or bail out on to a...

‘Something better change’

The pop song by the Stranglers probably sums up the feelings of rail passengers caught in the...

Misery for many – so what can be done?

Many rail passengers have faced daily delays, confusion and cancellations since a new timetable...

Lakes Line passengers welcome more stable service but trust needs...

'Buses are doing a job, though we aren't happy about it - we like the heritage trains...

Lakes Line passenger feedback

'Buses are doing a job, though we aren't happy about it - we like the heritage trains...

Rail timetable crisis in the north – watchdog challenges industry over...

Transport Focus has challenged the rail industry to reveal its full plans for compensating...

Rail timetable crisis in the north – watchdog calls special Board meeting

The independent watchdog has called train operators to a special Board meeting to explain what's...

‘Do more to compensate passengers’, watchdog tells rail industry

Today Transport Focus sets out demands on behalf of passengers hit by rail timetable chaos. The...

Special Transport Focus Board Meeting, Manchester

Rail passengers have suffered frustrating disruption since 20 May, when a new timetable was...

Transport Focus presses for stable timetables and generous compensation

“Give passengers decent compensation when they’ve been messed about,” says the independent...

Rail disruption following new timetable – correspondence

Unprecedented delays, confusion and cancellations have made life miserable in recent weeks for...

Rail timetable compensation and inquiry

Transport Secretary Chris Grayling has announced compensation for people affected by timetable...

Train timetable disruption

Following the introduction of a new timetable on 20 May delays and cancellations continue for...

Transport watchdog challenges rail industry over ‘unreliable’...

The independent watchdog has pressed the industry to do more to warn passengers when timetable...

Warn passengers about inaccurate timetables – watchdog calls special...

Transport watchdog challenges rail industry over insufficient warnings for passengers when...

Rail travel warning for Brighton passengers

As passengers were today warned to avoid travelling to Brighton due to issues with rail replacement...

Letter to Secretary of State on warnings of rail engineering works

In March 2018 Transport Focus wrote to the Secretary of State for Transport Chris Grayling MP,...

Weather watch 2

The return of recent extreme weather continues to make things tough for transport users, especially...

Weather watch

Widespread heavy snow and Storm Emma are making things tough for transport users in various parts...

Railway engineering work: Putting passengers at the heart of the London...

This report is an in-depth look at the passenger experience during the London Waterloo station...

Train timetable uncertainty leaves passengers in the dark, warns watchdog

Rail passengers are being let down again by train timetable uncertainty, warns independent watchdog...

Watchdog calls in South Western Railway and Network Rail for poor...

Rail bosses vowed improvements after the watchdog called them to task over declining...

Rail compensation figures – Transport Focus response

Today the Department for Transport published its figures for the amount of compensation claimed by...

Improving passenger experience of essential maintenance works

Maintaining the railway is critical – without regular maintenance, things will not run...

Routine railway maintenance: passenger perspectives and priorities

Maintaining the railway is critical – without regular maintenance, things will not run...

Advance notice of rail engineering works – correspondence

Transport Focus keeps a close eye on the rail industry’s obligations to ensure timetable changes...

Train passengers being misled in the run up to Christmas

Give passengers proper warning when you dig up the tracks, says the watchdog. A Transport Focus...

What’s next? Update to our Insight Plan

Want to know what we're currently working on or about to publish? Our Insight Plan sets out what...

London Waterloo station and South West upgrade passenger research

South West Trains and Network Rail have upgraded London Waterloo station to accommodate longer...

Rail passengers’ experiences and priorities during engineering...

Independent watchdog Transport Focus has updated its 2012 research Passenger priorities during...

Rail passengers’ experiences and priorities during engineering works

Independent watchdog Transport Focus has updated its 2012 research Passenger priorities during...

Passengers welcome South West Trains Waterloo compensation

David Sidebottom, Director, responded to the announcement that South West Trains monthly and annual...

Waterloo station upgrade – monitoring the impact on passengers

More than half of London Waterloo station will be closed down over the summer, bringing delays and...

Northern industrial action – Transport User Panel survey

The survey was undertaken in order to get a sense of how passengers feel about the industrial...

National Road Users’ Satisfaction Survey 2016-2017

The National Road Users’ Satisfaction Survey (NRUSS) measures users’ satisfaction with the...

Rail passenger complaint backlogs: lessons for the future – Great...

Over much of the second half of 2016 and early 2017, Great Western Railway (GWR) had problems with...

Transport User Voice – Southern rail: have you claimed compensation?

Have you been affected by the Southern strikes? If you haven’t claimed compensation you have just...

Strikes on Northern, Merseyrail and Southern railways – Transport Focus...

Responding to the announcement of further strikes by the RMT union on Northern, Merseyrail and...

Merseyrail Wirral loop line survey

Building on our experience researching passengers’ awareness and experience of major...

National Rail Passenger Survey – NRPS – Autumn 2016 – Main Report

We survey more than 60,000 passengers a year to produce the National Rail Passenger Survey...

Seminar: What do lorry drivers want during disruption to cross-Channel...

Transport Focus will host this seminar on Thursday, 19 January between 11.00am and 1.00pm at Dover...

Which? annual rail survey – Transport Focus response

Today Which? published its latest passenger satisfaction poll. Anthony Smith, chief executive of...

More passengers claiming – but rail operators still need to do better on...

The number of passengers claiming the compensation they are owed has almost trebled – but is...

Focus on people when delays happen, say road users

“Consider the needs of people in vehicles, not just what the engineers need, when you get the...

Incidents and roadworks – A road user perspective

This report from Transport Focus explores road user experiences of planned roadworks and unplanned...

Is it worth it? Passengers say yes to improved stations

Are station improvements worth the money? Yes, even if it means short term pain for...

Transport User Voice – October 2016 – Coming soon

We have a number of research reports due out in the coming months. Smart ticketing on buses in...

Transport User Voice – October 2016 – A brighter future for...

Southern and Thameslink passengers can see what the future holds once disruptive rebuilding work...

More Southern strikes announced – Transport Focus response

Your stories could help combat daily rail misery. Another wave of strikes has been announced for...

New Southern ‘hit squad’ – Transport Focus response

Today the Department for Transport announced a new 'hit squad' to tackle ongoing performance issues...

Highways Management – Smarter Roads for the Future

Guy Dangerfield, road user director, will be speaking at the Highways Management conference. He...

New timetable: how Transport Focus will monitor effect on Southern...

Southern passengers will have a new timetable from Monday, leading to concerns about lack of...

Southern passengers continue to suffer – independent watchdog calls...

As Southern passengers continue to suffer, we are calling for talks to resume. Anthony Smith,...

How rail passengers really feel

Independent watchdog Transport Focus strives to give all transport users as powerful a voice as...

How rail passengers really feel

Independent watchdog Transport Focus strives to give all transport users as powerful a voice as...

Transport Focus Workplan 2016-17

The time has come to boost the influence of transport users over the major decisions that affect...

A new approach to rail services in London and South East: our response

DfT and TfL were consulting on how some services within the London area could be transferred from...

Improving passenger compensation – Transport Focus responds

Responding to the recommendations called for by the Office of Rail and Road (ORR) to help rail...

Operation Stack inquiry – Transport Focus’s written evidence...

The Transport Committee took evidence on the impact of Operation Stack on 14 October 2015 following...

Train passenger interfaces for smart travel

Linda McCord, passenger manager is presenting Transport Focus research on passenger information...

Passengers should claim compensation: train companies must make it easier...

Responding to the super complaint launched by Which?, David Sidebottom, Transport Focus’s...

Planning engineering works: what works for passengers

‘Talk to me clearly, early and often,’ passengers tell train companies Independent watchdog...

Planned rail engineering work – the passenger perspective

When planned engineering works impact passengers' journeys they want clear, timely information...

Planned rail engineering work – Reading

When planned engineering works impact passengers journeys they want clear, timely information about...

Planned rail engineering work – all Bath reports

When planned engineering works impact passengers journeys they want clear, timely information about...

Responding to rail disruption at London Bridge and the South East

Transport Focus, the independent watchdog, is working closely with Network Rail and operators to...

Online information for road users during Operation Stack

Operation Stack is implemented by Kent Police and other agencies to park (or ‘stack’) lorries...

Transport Focus statement on new Operation Stack measures

Anthony Smith, Transport Focus's chief executive, said: “Road users in Kent will be relieved to...

Highlighting the needs of road users: Operation Stack correspondence

In recent weeks Operation Stack on the M20 has been a major problem for users of the motorways and...

Transport Focus statement on hot weather and transport

Commenting on the potential for disruption to travel during the heatwave, David Sidebottom,...

National Task Force – Chris Burchell – correspondence –...

This is a letter to Anthony Smith, Transport Focus's chief executive, from Chris Burchell on behalf...

Communicating suicides on the railway

Transport Focus has undertaken research looking at communications with passengers in the event of a...

South east under the spotlight

Following months of disruption in the south east area, Transport Focus is part of a taskforce to...

Rail strike suspension: Transport Focus statement

Welcoming news that the planned industrial action on the rail network has been suspended, David...

Rail strike called off: Transport Focus response

Welcoming news that the planned industrial action on the rail network this bank holiday weekend has...

Transport Focus response to planned industrial action

Responding to news that the RMT union has announced a strike of Network Rail signallers and...

Letter to Mark Carne, Network Rail’s chief executive, about the...

This is a letter from Anthony Smith, Passenger Focus's chief executive, to Mark Carne, Network...

Passengers stuck on trains: Transport Focus response

David Sidebottom, passenger director at the independent watchdog Transport Focus, said: "Thousands...

Market Research Summit

Keith Bailey, senior research advisor, and Andy Barker, from Populus, will present a paper on the...

Letter to Mark Carne, Network Rail’s chief executive, about the...

Rail passengers using London Bridge station have had a tough time since Christmas, with a number of...

Valley Lines July 2014 disruption update

In July 2014 passengers on the Arriva Trains Wales (ATW) Valley Lines network experienced two days...

Valley Lines July 2014 disruption update (Arriva Trains Wales)

In July 2014 passengers on the Arriva Trains Wales (ATW) Valley Lines network experienced two days...

Watchdog calls for safety assurance at London Bridge

Passenger Focus has asked train companies Thameslink and Southern, together...

Delays to blame for poor rail satisfaction – response to Which?...

Today Which? has published its work on rail passenger satisfaction. David Sidebottom,...

Festive travel disruption – response to regulator’s report

Today the rail regulator has issued its detailed report into the travel chaos at...

The passenger impact of engineering overruns at London King’s Cross and...

Passengers travelling to and from London King’s Cross and London Paddington were badly let down...

The Institution of Railway Operators

Guy Dangerfield, passenger issues manager, will be presenting Passenger Focus’s findings on...

Christmas 2014 rail disruption report – Passenger Focus response

Anthony Smith, chief executive of the independent watchdog Passenger Focus, said: “Passengers...

Key issues from the rail disruption Christmas 2014

The weekend following Christmas 2014 saw thousands of passengers stuck in the cold or on unmoving...

Festive travel chaos – Passenger Focus response

Anthony Smith, chief executive of the independent watchdog Passenger Focus, said "There will be...

Delays to travel from Kings Cross – Passenger Focus response

This evening Network Rail announced that engineering works at Kings Cross have overrun, affecting...

Delays faced by Thameslink and Southern passengers – Passenger Focus...

David Sidebottom, Passenger Focus director, said: “Punctual and reliable trains are very...

Poor information makes passenger experience worse when trains are delayed

Passengers need speedy, accurate, and consistent information to help them feel in control of their...

Passenger information when trains are disrupted

Passengers remain concerned about the way the rail industry handles unexpected disruption to their...

The Real-Time Passenger Information conference

Guy Dangerfield, passenger issues manager, will be speaking about improving passenger satisfaction...

Letter about Valley Lines disruption (Arriva Trains Wales)

In July 2014 passengers on the Arriva Trains Wales (ATW) Valley Lines network experienced two days...

OXERA roundtable

Ian Wright, head of research, will be taking part in the OXERA roundtable discussion to talk about...

UK Rail conference

Anthony Smith, Passenger Focus chief executive, will be speaking at the UK Rail Conference. The...

March 2014 Rail Professional: Disruption and delays – what do...

David Sidebottom, acting chief executive of Passenger Focus, writes about passengers’ need during...

Rail companies should do more to promote passengers’ refund and...

In welcoming the report published today by the Office of Rail Regulation (ORR), Passenger Focus’s...

Disruption caused by bad weather – Passenger Focus response

Responding to the disruption to rail services caused by heavy rain, David Sidebottom, acting chief...

Disruption caused by strong winds and heavy rain – Passenger Focus...

Responding to the disruption to train services caused by strong winds and heavy rain, David...

November 2013: The Inside Track with: Guy Dangerfield

Luke Upton, global transport forum editor, interviewed Guy Dangerfield, passenger issues manager,...

Memorandum to the Transport Committee – Winter resilience in...

Passenger Focus has submitted evidence to the Transport Committee’s Inquiry into winter...

UK storm disruption – Passenger Focus response

Anthony Smith, Passenger Focus chief executive, said: “Passengers have told us that when...

Understanding rail passengers – delays and compensation

The National Passenger Survey (NPS) run by Passenger Focus provides a detailed picture of...

First Bus passenger panel

Linda McCord, Passenger Focus passenger manager, will be speaking at First Bus passenger panel in...

Bus passengers call for better information and greater customer-focus from...

Bus passengers are calling for better information during delays and a more customer-focused...

Bus passengers’ experience of delays and disruption – Research...

Our research with bus passengers unsurprisingly shows that punctuality is their top priority for...

London Midland – making progress

Following staffing shortages that led to widespread cancellations last year, Passenger Focus has...

Regulator’s concern about railway resilience – Passenger Focus...

David Sidebottom, Passenger Focus director, said: “It’s frustrating for passengers who face...

Office of Rail Regulation’s passenger information assessment –...

Anthony Smith, Passenger Focus chief executive, said: “Passengers will be reassured that the...

Passenger Focus tells London Midland to do more to compensate passengers

“We understand the problem but you need to compensate your passengers” – that is the message...

Engineering works: more than half of passengers wouldn’t travel by train...

Passenger Focus is calling on the rail industry to make further concerted efforts to use...

Passenger compensation – Passenger Focus response

Anthony Smith, Passenger Focus chief executive, said: "Train companies should work hard to inform...

Passenger Focus calls on London Midland to step up its efforts to...

Passenger Focus is calling on London Midland to step up its efforts to compensate passengers for...

Telling passengers about disruption – Passenger Focus letter to the...

Telling passengers about Christmas disruption – Passenger Focus...

Passenger Focus has asked the Office of Rail Regulation to investigate if Network Rail and train...

Rail passengers’ experiences and priorities during engineering works

Passenger Focus has carried out new qualitative and quantitative research into passengers’ views...

I don’t want to be your friend, just tell me when I’m going to get...

Passenger Focus has today released research into how passengers want to be communicated with via...

Passenger Focus assessment of online information provided to rail...

Passenger Focus has examined the quality of online information provided to passengers during and in...

Information: Rail passengers’ needs during unplanned disruption

The National Passenger Survey shows that almost one quarter of passengers rate the way train...

Passenger Focus review of passenger information during snow disruption

Headline Findings 1. The National Rail Enquiries (NRE) website appears to have coped well with...

Delays and disruption – Rail passengers have their say

Our previous research has shown a high level of dissatisfaction with handling of disruption. We...

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