Skip to main content
Transport Focus
  • GB
InsightPublicationsNewsAdvice and Complaints AboutContact including Press OfficeData Hub
Search
Working in partnership with London TravelWatch

Posts

Posts navigation

Previous page Page 1 … Page 5 Page 6 Page 7 Next page
  • Pages

    • #30961 (no title)
    • About Temp
    • About Transport Focus
      • Careers
        • Stakeholder manager – rail contracts programme
      • Diversity and inclusion
      • History
      • Procurement
      • Transparency and accountability
        • Accessibility
        • Board meetings
        • Cookies policy
        • Privacy policy
    • Advice And Complaint Temp
    • Blog
    • Bus Mystery Traveller Survey
    • Bus Passenger Satisfaction Survey
    • Bus Passenger Survey
    • Bus Service Improvement Plan (BSIP) briefing sessions
    • Bus Service Improvement Plans (BSIPs)
    • Campaign Temp
    • Campaigns
      • #21009 (no title)
      • Give Bus A Go
      • Make Delay Pay
    • Coach Passenger Needs and Experiences
    • Concertina block
    • Contact
      • Make a complaint
    • Contact form
    • Contact Temp
    • England-wide Concessionary Bus Travel – The Passenger Perspective
    • Enhanced Partnership briefing sessions
    • Enhanced Partnership consultation process – aims and outputs briefing session
    • Enhanced Partnerships
    • FAQs Temp
    • Flexible rail season tickets explained
    • Have your say: changes to LNER ticket office hours
    • Have your say: changes to ScotRail ticket office hours
    • Have your say: Moorside station ticket office closure
    • Home
      • Avanti timetable disruption
      • Bus passengers
        • Bus complaint advice
      • Coronavirus latest
        • Coronavirus insight
          • Transport user communities
          • Weekly travel surveys
        • Coronavirus refund information
      • National Bus Strategy
      • National rail strikes
      • Other transport users
      • Rail disruption
        • Travel advice – rail disruption
      • Rail passengers
        • Rail contracts
      • Road users
      • Tips on finding cheaper train tickets
    • Home
    • Home Temp
    • How to claim
    • Insight
      • Bus Passenger Survey
      • Bus User Survey
      • Logistics and Coach Survey: Strategic Roads
      • Making journeys better
      • Motorway Services User Survey
      • National Rail Passenger Survey
      • National Road Users’ Satisfaction Survey
      • Passenger confidence barometer
      • Rail passenger scorecard
      • Rail User Survey
      • Strategic Road User Survey (SRUS)
        • Completing the Strategic Roads User Survey
          • Thank you for your answer
      • Testing different survey methods
      • The future of transport
      • Tram Passenger Survey
      • Transport User Panel
      • Travel during Covid-19
      • Your Bus Journey
        • Your Bus Journey 2023 results
    • Key research publications
    • National Passenger Survey release dates
    • National Passenger Survey Reportal
    • National Passenger Survey results documents
    • National Passenger Survey results documents – Individual TOC’s
    • National Passenger Survey review documents
    • National Passenger Survey supporting documents
    • National Passenger Survey Train Company Reports
    • National Rail Passenger Survey
      • National Rail Passenger Survey Consultation
    • National Rail Passenger Survey – Pre-release Access List
    • News
    • News Temp
    • Newsletter
    • Newsletter Temp
    • Publications
    • Rail passenger satisfaction infographic
    • Smarter travel
    • Survey
    • Survey Temp
    • Take A Quiz
    • Team
    • Test test
    • Ticket office consultation
    • Train station ticket office consultation
    • Tram Passenger Survey
    • Transport Focus response to ‘A railway fit for Britain’s future’ consultation
    • Transport in Focus
    • Transport user advice
      • FAQs
      • Making a rail complaint
      • Rail passenger rights
    • Travel during Covid-19
    • Working with Transport Focus
    • Your feedback
    • Your feedback
  • Archives

    • April 2025
    • March 2025
    • February 2025
    • November 2024
    • September 2024
    • August 2024
    • July 2024
    • March 2024
    • February 2024
    • January 2024
    • November 2023
    • October 2023
    • September 2023
    • August 2023
    • June 2023
    • May 2023
    • April 2023
    • March 2023
    • February 2023
    • January 2023
    • December 2022
    • November 2022
    • October 2022
    • September 2022
    • July 2022
    • June 2022
    • May 2022
    • March 2022
    • February 2022
    • January 2022
    • December 2021
    • November 2021
    • October 2021
    • September 2021
    • August 2021
    • July 2021
    • June 2021
    • May 2021
    • April 2021
    • March 2021
    • February 2021
    • January 2021
    • December 2020
    • November 2020
    • October 2020
    • September 2020
    • August 2020
    • July 2020
    • June 2020
    • May 2020
    • April 2020
    • March 2020
    • February 2020
    • January 2020
    • December 2019
    • November 2019
    • October 2019
    • September 2019
    • August 2019
    • July 2019
    • June 2019
    • May 2019
    • April 2019
    • March 2019
    • February 2019
    • January 2019
    • December 2018
    • November 2018
    • October 2018
    • September 2018
    • August 2018
    • July 2018
    • June 2018
    • May 2018
    • April 2018
    • March 2018
    • February 2018
    • January 2018
    • December 2017
    • November 2017
    • October 2017
    • September 2017
    • August 2017
    • July 2017
    • June 2017
    • April 2017
    • March 2017
    • February 2017
    • January 2017
    • December 2016
    • November 2016
    • October 2016
    • September 2016
    • August 2016
    • July 2016
    • June 2016
    • May 2016
    • April 2016
    • March 2016
    • February 2016
    • January 2016
    • December 2015
    • November 2015
    • October 2015
    • September 2015
    • August 2015
    • July 2015
    • June 2015
    • May 2015
    • April 2015
    • March 2015
    • February 2015
    • January 2015
    • December 2014
    • November 2014
    • October 2014
    • September 2014
    • August 2014
    • July 2014
    • June 2014
    • May 2014
    • April 2014
    • March 2014
    • February 2014
    • January 2014
    • December 2013
    • November 2013
    • October 2013
    • September 2013
    • August 2013
    • July 2013
    • June 2013
    • May 2013
    • April 2013
    • March 2013
    • February 2013
    • January 2013
    • December 2012
    • November 2012
    • October 2012
    • September 2012
    • August 2012
    • July 2012
    • June 2012
    • May 2012
    • April 2012
    • March 2012
    • February 2012
    • January 2012
    • December 2011
    • November 2011
    • October 2011
    • September 2011
    • August 2011
    • July 2011
    • June 2011
    • May 2011
    • April 2011
    • March 2011
    • February 2011
    • January 2011
    • December 2010
    • November 2010
    • October 2010
    • September 2010
    • August 2010
    • July 2010
    • June 2010
    • May 2010
    • April 2010
  • Categories

    • accessibility (7)
    • Advance (3)
    • air versus rail (1)
    • airline (1)
    • airport (2)
    • birmingham (5)
    • bus (64)
    • bus passenger priorities (9)
    • bus passenger survey (10)
    • bus passengers (27)
    • bus strikes (1)
    • buses (7)
    • Campaign (2)
    • Catering (1)
    • christmas (2)
    • clapham junction (4)
    • coach (11)
    • Compensation (5)
    • Congestion (2)
    • convenience (8)
    • coronavirus (18)
    • cost (4)
    • Crossrail (2)
    • customer service (12)
    • cycling (3)
    • Delay Repay (6)
    • drivers of satisfaction (5)
    • East Coast (3)
    • east midlands (1)
    • east midlands parkway (1)
    • east midlands trains (2)
    • Edinburgh (2)
    • electric vehicles (1)
    • engineering (3)
    • environment (4)
    • equestrians (2)
    • Europe (4)
    • excluded (9)
    • fares (28)
    • Fastrack (1)
    • FCC (2)
    • flying (1)
    • Freight & logistics (3)
    • gatwick (3)
    • getting a seat (6)
    • grantham (1)
    • Highways England (1)
    • holidays (4)
    • HS2 (5)
    • hybrid engines (1)
    • information (17)
    • Infrastructure (5)
    • investment (5)
    • King's Cross (3)
    • Liverpool City Bus Alliance (1)
    • liverpool lime street (1)
    • London Underground (5)
    • managing disruption (28)
    • manchester piccadilly (4)
    • meridian (1)
    • motorway services (5)
    • National Passenger Survey (11)
    • network rail (3)
    • new trains (4)
    • Newcastle (1)
    • Norfolk Green (1)
    • Northern line (1)
    • nottingham (1)
    • nottingham city transport (2)
    • open data (1)
    • overcrowding (5)
    • Paddington (1)
    • parked trains; journey time (2)
    • passenger assist (2)
    • Passenger Focus (2)
    • passenger voice (7)
    • paul fullwood (1)
    • pedestrians (1)
    • penalty fares (4)
    • pendolino (1)
    • plusbus (1)
    • Presentation (1)
    • priorities (3)
    • punctuality (4)
    • queue (4)
    • quiet carriage (1)
    • rail franchising (10)
    • rail passengers (73)
    • railcards (2)
    • replacement bus (3)
    • road surface (2)
    • road users (12)
    • road works (9)
    • Roads (31)
    • rolling stock (2)
    • rural buses (2)
    • safety (4)
    • satisfaction (8)
    • Scotland (3)
    • seating (3)
    • seats (1)
    • smart motorways (2)
    • smarter travel (13)
    • Sort My Sign Campaign (3)
    • Southern Rail (1)
    • St Pancras (3)
    • Staff (6)
    • Station (7)
    • stations (4)
    • Stockport (1)
    • sunday (2)
    • taxi (1)
    • taxi; integrated transport; c2c; (2)
    • Ticket Vending Machines (1)
    • ticketing (26)
    • timetable (6)
    • tooting (1)
    • Train (16)
    • train facilities (1)
    • tram (6)
    • Transport Focus (4)
    • transport users (5)
    • trent barton (2)
    • Tube (1)
    • Uncategorised (201)
    • Uncategorized (327)
    • value for money (12)
    • victoria (1)
    • Victoria Line (1)
    • virgin trains (9)
    • West Coast (1)
    • west midlands (3)
    • Woking (1)
Transport Focus
  • GB
Working in partnership with London TravelWatch
Quick links
Diversity and inclusionOur peopleWork for us
  • GB
Data and insight
Data hubOur insightAll publications
News and updates
NewsletterBlogRailway 200
Connect
Contact including the Press OfficeTwitterLinkedIn
Privacy policyCookiesAccessibility
We are using cookies to give you the best experience on our site. By continuing to use our website without changing the settings, you are agreeing to our use of cookies.     Manage cookie settings
Accept cookies
Manage consent

Privacy Overview

This website uses cookies to improve your experience while you navigate through the website. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may have an effect on your browsing experience.
Necessary
Always Enabled
Necessary cookies are absolutely essential for the website to function properly. These cookies ensure basic functionalities and security features of the website, anonymously.
CookieDurationDescription
__RequestVerificationTokensessionThis is an anti-forgery cookie used for preventing cross site request forgery attacks.
cookielawinfo-checkbox-advertisement1 yearSet by the GDPR Cookie Consent plugin, this cookie is used to record the user consent for the cookies in the "Advertisement" category .
cookielawinfo-checkbox-analytics11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics".
cookielawinfo-checkbox-functional11 monthsThe cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".
cookielawinfo-checkbox-necessary11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".
cookielawinfo-checkbox-others11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other.
cookielawinfo-checkbox-performance11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance".
csrftoken1 yearUsed to help protect the website against Cross-Site Request Forgery attacks
JSESSIONIDpastGeneral purpose platform session cookies that are used to maintain users' state across page requests.
MS030 minutesThis cookie is set by Microsoft to identify a particular session.
MSFPC1 yearThis cookie is set by Microsoft to recognize unique web browsers that visit Microsoft sites. It is used for advertising, site analytics, and other operational purposes.
viewed_cookie_policy11 monthsThe cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.
Functional
Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features.
Performance
Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.
Analytics
Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.
CookieDurationDescription
_ga2 yearsThe _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors.
_gat_gtag_UA_2339728_11 minuteThis cookie is set by Google and is used to distinguish users.
_gid1 dayInstalled by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously.
_session_id3 daysThe cookie is used for storing information about the user session with a unique session ID. It stores the information like referrer, landing page etc.
CONSENT16 years 3 months 24 days 10 hoursThese cookies are set via embedded youtube-videos. They register anonymous statistical data on for example how many times the video is displayed and what settings are used for playback.No sensitive data is collected unless you log in to your google account, in that case your choices are linked with your account, for example if you click “like” on a video.
Google Analytics
vuid2 yearsVimeo installs this cookie to collect tracking information by setting a unique ID to embed videos to the website.
Others
Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet.
CookieDurationDescription
__putma20 yearsNo description available.
_ptref1 dayNo description available.
_vizia_sessionsessionNo description
CX_4019212031 yearNo description
CX_4019221161 yearNo description
DcLcid3 monthsNo description available.
ep20130 minutesThis cookie is set by the provider Surveymonkey. This cookie is used for statistical analysis and website optmization. It gathers information on user's interaction with the SurveyMonkey- Widget on thewebsite.
ep2033 monthsNo description available.
FormsWebSessionId1 monthNo description
glassbox-session-id30 minutesNo description available.
MC11 yearNo description available.
SMsessionNo description available.
smcx_0_last_shown_atsessionNo description available.
SRM_B1 year 24 daysNo description available.
undefinedneverNo description available.
usenewauthrollout1 monthNo description
Save & Accept