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Conferences and events

Conferences and events

European Transport Conference

Ian Wright, our head of innovation and partnerships will be speaking at the European Transport...
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UITP Global Public Transport

Our Senior Stakeholder Manager, Louise Collins, will be speaking at the UITP Global Transport...
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Transport User Voice: April 2023

All the latest on the railway including some good news, our Board meeting on transforming travel...
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UK Bus & Coach Conference 2023, Birmingham

Director, David Sidebottom, will be at the speaking as part of a panel on the first day of the UK...
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Rail Cymru Conference 2023, Cardiff

Senior manager Wales, David Beer, will be at the Rail Cymru Conference 2023 in Cardiff. He will be...
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How can lorry driver rest stops be improved?

Have you ever thought about the lorry drivers that travel up and down the country delivering items...
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Transport Focus public Board meeting in Cardiff

Transport Focus will host a public board online meeting in Cardiff on Wednesday 23 November,...
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Buses in Wales webinar

Transport Focus will be holding an event on buses in Wales on Thursday 9 June 3 – 4.45pm, to...
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Scotland Board meeting

On Wednesday 18 May we held our latest public Board meeting. It was a hybrid event live streamed on...
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Scotland Board meeting

We held a public meeting of the Transport Focus Board on Wednesday 18 May 2022 from 9.30am to...
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National Rail Recovery Conference

Chief executive Anthony Smith will be a guest speaker at the National Rail Recovery Conference on 4...
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Transport Focus public Board meeting

​On Wednesday 30 March, Transport Focus held a public Board meeting featuring speakers on rail,...
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The Quirk’s event, London

Senior insight advisor, Keith Bailey, will be speaking at The Quirk's event in London on...
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Transport User Voice: March 2022

Results from our rail passenger survey, including passenger satisfaction by individual train...
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Improving the passenger experience with contactless journeys

Senior manager, David Beer, is chairing a webinar session run by Transport Xtra. This is part of a...
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RAIL webinar: reimagining and rebooting our passenger railway

Chief executive, Anthony Smith, is speaking at a RAIL webinar on reimagining and rebooting our...
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Transport Innovation Online Summit 2022

Senior stakeholder manager, Louise Collins, will be a speaker on a panel session at the Transport...
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Transport Innovation Online Summit 2022

Senior stakeholder manager, Louise Collins, will be a speaker on a panel session at the Transport...
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Bus Back Better: the need for quality roadside infrastructure

Senior stakeholder manager, Louise Collins, will be chairing the webinar 'Bus back better: the need...
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Transport User Voice: February 2022

The latest on our Sort My Sign campaign, what we've been doing to get timetables to meet...
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SUSTX virtual summit

Head of innovation and partnerships, Ian Wright, is speaking at the SUSTX virtual summit. He's part...
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Transport for the North Community Rail Conference

Director, David Sidebottom, is speaking at the 2022 Community Rail User Stakeholder Event led by...
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Transport Focus Board meeting in public – November 2021

​On 17 November 2021 10am - 1pm Transport Focus held a public Board meeting focusing on transport...
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Transport Focus public Board meeting

On 17 November, Transport Focus held a Board meeting focusing on transport in and around the West...
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Heathrow Area Transport Forum

Head of innovation and partnerships, Ian Wright will be chairing a workshop at the Heathrow Area...
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Move 2021 conference

Head of innovation and partnerships, Ian Wright will be chairing the afternoon bus trans stream,...
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Westminster Energy, Environment & Transport Forum policy conference

Next steps for reform of the UK rail system and priorities for developing services and...
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Transport-led Development in the North of England, Leeds

Director, David Sidebottom, will be speaking at Transport-led development in the North of England....
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Bus Service Improvement Plan (BSIP) briefing session on what passengers...

Transport Focus is holding a briefing on what passengers want from Bus Service Improvement...
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Transport Focus Board meeting

On 21 September 2021 from 2 - 3:45 pm, Transport Focus will be holding a public Board...
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Westminster Energy, Environment & Transport Forum policy conference

Rail contracts manager, Sharon Hedges, is speaking at the Westminster Energy, Environment &...
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Transport for the North annual conference

Stakeholder manager, Yvonne Fox-Burmby, will be speaking at the Transport for the North annual...
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Bus Service Improvement Plan (BSIP) briefing session on passenger charters

Transport Focus is holding a briefing on Bus Passenger Charters on 7 September 10 - 11am. The...
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Rail Industry Forum

Rail contracts manager, Sharon Hedges, will be speaking at the Rail Industry Forum. Key themes of...
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Transport Card Forum

Head of insight, Louise Coward, is speaking at the Transport Card Forum two day meeting on Tuesday...
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UK Bus Future

Senior stakeholder manager, Louise Collins, is speaking at the UK Bus Future event about ticketing...
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Restoring trust in buses webinar

Ian Wright,  head of innovation and partnerships, is taking part in a live webinar alongside...
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Transport User Voice: August 2021

Read about our Sort My Sign campaign, how we've helped improve roads for disabled road users and...
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Engaging with customers in the new customer reality

Different customer groups have been impacted very differently by Covid-19, and the transport sector...
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Greater Manchester All Party Parliamentary Group

Director, David Sidebottom, is speaking at the Greater Manchester All Party Parliamentary Group on...
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Oxera webinar – passenger demand resumption

Head of innovation and partnerships, Ian Wright, is taking part in a webinar hosted by the...
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Transport User Voice: June 2021

What does the Williams-Shapps Plan for Rail mean for passengers? Our new report on how operators...
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European Transport Conference online

Head of innovation and partnerships, Ian Wright, will be speaking at the European Transport...
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Transport Focus Board meeting in public

On Tuesday 18 May from 2 to 3.30pm we will be holding a board meeting which the public are invited...
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Digital transformation and net zero – roundtable discussion

Head of innovation and partnerships, Ian Wright, will be speaking at the Chartered Institution of...
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Improving passenger experience post-pandemic

Stakeholder manager, Catherine Folca, will be speaking at the Accelerate Rail roundtable...
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Behind the Covid mask: exploring the impacts of lockdown on the...

Stakeholder manager, Catherine Folca, is speaking at the Chartered Institute of Logistics and...
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Peloton’s Spotlight north of England

Director, David Sidebottom, will be speaking at Peloton's Spotlight north of England event...
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Accessible transport: unlocking a better normal

Join Transport Focus and London TravelWatch at our online event as we explore the impact of the...
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The West Coast Partnership’s stakeholder conference

Director, David Sidebottom, will be speaking at The West Coast Partnership’s first stakeholder...
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Transport Across the North All-Party Parliamentary Group

Director, David Sidebottom, is speaking at the Transport Across the North All-Party Parliamentary...
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Spotlight Midlands 2021

Senior stakeholder manager, Linda McCord, will be speaking at the Spotlight Midlands event. The...
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Westminster Energy, Environment & Transport Forum policy conference

Transport Focus director, David Sidebottom, will be speaking at the Westminster Energy, Environment...
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Transport Focus public Board meeting

Transport Focus will be holding a Board meeting in public as we focus on our work in Wales and the...
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WATCH NOW: the transport user Covid debate

Here's your chance to watch the transport user Covid debate, exploring what transport users need to...
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Transport Focus public Board meeting

The Transport Focus Board will be holding a Board meeting in public on Tuesday 24 November 2pm –...
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The transport user Covid debate

Join Transport Focus and London TravelWatch as we explore what transport users need to help them...
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Inside Government

Senior stakeholder manager, Lee Rowbotham, will be speaking at the Inside Government online...
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Scottish Transport Awards Summit

Senior stakeholder manager, Linda McCord, is speaking at the Transport Times Scottish Transport...
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Senedd Economy, Infrastructure and Skills Committee

David Beer, senior manager Wales, will give evidence to the Senedd Economy, Infrastructure and...
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Westminster Energy, Environment & Transport Forum Policy Conference

Chief executive, Anthony Smith is speaking at the Westminster Energy, Environment & Transport...
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Transport Focus public Board meeting

The Transport Focus Board will be holding its bi-monthly Board meeting in public on Tuesday 22...
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Bouncing Back (virtual event)

David Sidebottom will be speaking at this event on adjusting to rail demand after Covid-19. The...
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Transport Focus public Board meeting

The Transport Focus Board will be holding its bi-monthly Board meeting in public on Tuesday 21 July...
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Strategic Rail – Getting the North back on track, webinar

Director, David Sidebottom, will be speaking at Transport for the North's webinar 'Strategic Rail -...
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Highways England Lower Thames Crossing disability workshop, Essex

Stakeholder manager, Catherine Folca, will be speaking at the Highways England Lower Thames...
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POSTPONED Railway Industry Association’s (RIA) roundtable, London

Head of innovation and partnerships, Ian Wright, will be speaking at the Railway Industry...
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POSTPONED KPMG Making Connections event, London

Head of innovation and partnerships, Ian Wright, will be speaking at KPMG’s customer practice...
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Westminster Energy, Environment & Transport Forum, Webinar

Director, David Sidebottom, is speaking at the Westminster Energy, Environment & Transport...
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The Quirks event, London

Senior insight advisor, Robert Pain, will be speaking at the Quirks event for marketing research...
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Transport Focus Public Board meeting, London

Transport Focus welcomes members of the public to attend our Board meeting. Join us for an...
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POSTPONED Smart Transport Conference, London

Head of innovation and partnerships, Ian Wright, is speaking at the Smart Transport...
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POSTPONED Bus Passenger Survey 10th anniversary, Birmingham

In light of the Government’s coronavirus advice regarding travel, Transport Focus has decided to...
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All-Party Parliamentary Rail in the North Group meeting, London

Director, David Sidebottom, will be speaking at APPG Rail in the North event. He will be taking...
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Westminster Energy, Environment & Transport Forum policy conference,...

Head of innovation and partnerships, Ian Wright, will be speaking at the Westminster Energy,...
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Accelerate Rail, London

Senior stakeholder manager for franchising, Sharon Hedges, will be speaking at Accelerate...
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POSTPONED Innovation & Technology in Transport Hub, Farnborough

Head of innovation and partnerships, Ian Wright, is speaking at the Innovation & Technology in...
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Chartered Institution of Highways and Transportation, Birmingham

Stakeholder manager, Stuart Edwards, will be speaking at the Chartered Institution of Highways and...
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Transport Times UK Rail Summit 2020, London

Chief executive, Anthony Smith, will be speaking at the Transport Times UK Rail Summit. The...
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Confederation of Passenger Transport Annual Dinner, London

Chief executive, Anthony Smith, will be attending the Confederation of Passenger Transport Annual...
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Stadden Forbes Wealth Management, London

Chief executive, Anthony Smith, will be speaking at Stadden Forbes Wealth Management presented by...
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Transport Focus public Board meeting

Transport Focus are holding a public board meeting. The event will be held in central London on...
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World Rail Festival, Amsterdam

Head of insight, Louise Coward will be chairing at the World Rail Festival across two days;...
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Transport Card Forum, London

Head of insight, Louise Coward will be speaking at the Transport Card Forum. The session will be an...
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Transport Ticketing Global, London

Head of insight, Louise Coward will be part of a panel discussion at Transport Ticketing Global....
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The National Coach Conference, Melton Mowbray

Transport user director, David Sidebottom will be speaking at the National Coach Conference...
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Rail Delivery Group Conference, London

Chief executive, Anthony Smith will be speaking at the Rail Delivery Group conference. He will be...
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Smart Metro, Madrid

Head of innovation and partnerships, Ian Wright, will be speaking at the Smart Metro event. The...
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Local Authority Bus Service Reform, London

Director, David Sidebottom, will be speaking at the Local Authority Bus Reform: Delivering a...
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Transport Times Annual UK Bus Summit, London

Chief executive, Anthony Smith, and senior stakeholder manager, Linda McCord, will both be chairing...
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CPT Scottish Conference, Fife

Transport user director, David Sidebottom, will be speaking at a session at the CPT Scottish...
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TravelWatch North West conference, Manchester

Transport user director, David Sidebottom, will be speaking at the TravelWatch North West...
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Transport for the South East annual conference, Farnborough

Stakeholder manager, Catherine Folca will be taking part in the panel discussion on what transport...
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Transport Focus Stakeholder Reception, Manchester

Transport Focus welcomes its stakeholders to hear about what we are doing for transport users...
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Rail Forum Midlands Annual Conference, Derby

Stakeholder manager, Catherine Folca will be speaking at Rail Forum Midlands’ Annual Conference...
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Transport Focus Accessibility Forum, London

The Transport Forum Accessibility Forum will have various presentations on accessibility issues and...
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Transport Card Forum, Bristol

Acting head of insight Louise Coward will be speaking at the Transport Card Forum conference on...
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National Transport Awards Ceremony, London

The National Transport Awards are taking place on Thursday 31 October in London. The awards are...
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National Rail Conference, London

Transport Focus chief executive, Anthony Smith, will be taking part in a seminar session as part of...
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Railway Industry Association (RIA) Annual Conference, London

Anthony Smith is speaking at the Railway Industry Association annual conference as part of the...
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Community Rail Awards, West Midlands

The annual Community Rail Awards recognise and reward the hard work and dedication of the community...
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Highways UK, Birmingham

Chief executive, Anthony Smith will be giving a keynote speech on day 1 of Highways UK on Wednesday...
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ITS (UK) Summit, Coventry

Senior Stakeholder manager, Lee Rowbotham will be speaking at the ITS (UK) Summit on Thursday 17...
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Chorley Group Institute of Advanced Motorists Annual General Meeting,...

Senior Stakeholder manager, Lee Rowbotham will be speaking at the Chorley group Institute of...
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Transcity Rail, Manchester

Ian Wright will be speaking at the Transcity Rail event as part of the panel debate. The discussion...
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UK Rail Industry Forum, London

Linda McCord will be presenting at the UK Rail Industry Forum on boosting customer confidence,...
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Transport Focus ‘Give bus a go’ campaign launch, West Midlands

Transport Focus will be launching the 'Give bus a go' campaign in the West Midlands. Linda...
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West Midlands Bus Alliance Board, Birmingham

Linda McCord will be chairing the West Midlands Bus Alliance Board in Birmingham.
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European Transport Conference, Dublin

Ian Wright will be speaking at the European Transport Conference on 'Fixing the HGV driver...
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Track Record Meeting, Stocksmoor

Senior stakeholder manager, Jordan Sargeant, will be the guest speaker an event organised by Track...
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Fleet Procurement, Refurbishment & Life Extension, London

Ian Wright, head of innovation and partnerships, will be speaking at day one of the New Fleet...
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Transport Knowledge Hub workshop on The Future of Mobility, London

Ian Wright, head of innovation and partnerships for Transport Focus, will be part of a panel at...
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Department for Transport Autumn Union digital mobility event, London

Head of innovation and partnerships, Ian Wright, will be speaking at the Department for Transport...
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North of England Transport Summit 2020, Manchester

David Sidebottom will be chairing two sessions at the North of England Transport Summit organised...
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Rail Delivery Group Rail Show

Sharon Hedges will be taking part on a panel at the Rail Delivery Group Rail Show for London and...
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Conservative Party Conference fringe event, Manchester

David Sidebottom will be participating in a roundtable discussion at a fringe event on "Rethinking...
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Motorway Services User Survey publication, Hertfordshire

Transport Focus will hold an event to launch the publication of its latest Motorway Services User...
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Transport Focus public board meeting

Transport Focus are holding a public board meeting. This will include guest speakers from Network...
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Westminster Energy, Environment & Transport Forum, London

Linda McCord, senior stakeholder manager, will be presenting on next steps for improving passenger...
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Transport Times West Midlands Transport Summit, Birmingham

Linda McCord, senior stakeholder manager, is attending the Transport Times West Midlands Transport...
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West Midlands Trains Annual Rail Conference, Liverpool

Linda McCord, senior stakeholder manager, will be presenting at the West Midlands Trains Annual...
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Future of Rail conference, London

Anthony Smith, chief executive at Transport Focus, is speaking at New Civil Engineer’s Future of...
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Business Breakfast with Anthony Smith, London

Anthony Smith, chief executive at Transport Focus, is holding a business breakfast with BDB Pitmans...
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Network Rail Business Briefing, Basingstoke

Catherine Folca, stakeholder manager, will be a member of the panel at the Network Rail Business...
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Festival of Marketing, London

Ian Wright, head of innovation and partnerships, is part of a panel at the Festival of Marketing on...
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Smartrail 2019, Munich

Ian Wright, head of innovation and partnerships, is speaking and chairing a session at SmartRail...
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Market Research Summit, London

Ian Wright, head of innovation and partnerships, is part of a panel at the Market Research Summit...
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Evening reception ahead of Transport (Scotland) Bill scrutiny, Edinburgh

Robert Samson, senior stakeholder manager, is speaking at an evening reception to discuss...
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West Midlands Bus Alliance public meeting, Birmingham

Linda McCord, senior stakeholder manager, is chairing the West Midlands Bus Alliance public...
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Rail Live 2019, Warwickshire

Nina Howe, senior stakeholder manager, is speaking at Rail Live 2019 about 'Delivering railway...
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UK Coach Awards, Blackpool

David Beer, stakeholder manager, is attending the UK Coach Awards. He will also present the Express...
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Westminster Energy, Environment & Transport Forum, London

David Sidebottom, director at Transport Focus, is attending the Westminster Energy, Environment...
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International Rail Air Organisation, Manchester

David Sidebottom, director at Transport Focus, is speaking at the International Air Rail...
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Manchester Airport Transport Forum 2019, Manchester

David Sidebottom, director at Transport Focus, is speaking at the Manchester Airport Transport...
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Omnibus Society, London

David Sidebottom, director at Transport Focus, and Robert Pain, senior insight advisor, are...
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Railway Customer Information 2019, London

Guy Dangerfield, head of strategy, is speaking at Railway Customer Information 2019 about...
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Railway Customer Information 2019, London

Dan Taylor, senior policy advisor, is speaking at Railway Customer Information 2019 about 'Avoiding...
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Airlines UK’s consumer seminar on the aviation strategy, London

Ian Wright, head of innovation and partnerships, is speaking on a panel about the aviation...
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West Midlands Trains stakeholder event, Birmingham

Linda McCord, senior stakeholder manager, is presenting at a West Midlands Trains stakeholder...
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Young people and transport event, Glasgow

Transport Focus will hold an event to showcase its research with young people - on using the bus...
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Enabling Better Network Performance, London

Guy Dangerfield, head of policy, is speaking at the Enabling Better Network Performance conference...
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A Practical Guide to Delivering a More Resilient Transport Network, London

Guy Dangerfield, head of strategy, is speaking at the Waterfront conference for rail and road...
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Chartered Institute of Logistics and Transport, Redhill

Sharon Hedges, senior stakeholder manager, is speaking to the Chartered Institute of Logistics and...
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Bus Passenger Survey launch, Bristol

The autumn 2018 Bus Passenger Survey results will be published at a launch event in Bristol on...
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Transport Focus Board meeting in public with Keith Williams (Rail Review)

This Transport Focus Board meeting will take place on Tuesday 12 March in central London from...
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Rail Live!, Bilbao

Ian Wright, head of innovation and partnerships, is chairing a session for Rail Live! on ticketing...
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Making bus a better choice for young people, Birmingham

Young people are the biggest users of bus – but don’t feel services are designed for...
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Making bus a better choice for young people, Colchester

Young people are the biggest users of bus – but don’t feel services are designed for...
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Making bus a better choice for young people, York

Young people are the biggest users of bus – but don’t feel services are designed for...
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Making bus a better choice for young people, Oxford

Young people are the biggest users of bus – but don’t feel services are designed for...
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Making bus a better choice for young people, Exeter

Young people are the biggest users of bus – but don’t feel services are designed for...
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Young people and transport event, Cardiff

Transport Focus will hold an event to showcase its research with young people on using the bus,...
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Future of Roads conference, London

Anthony Smith, chief executive at Transport Focus, is speaking at New Civil Engineer's Future of...
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UK Rail Summit session, London

David Sidebottom, director at Transport Focus, is chairing a session for the UK Rail Summit on...
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Future of Airports, London

Ian Wright, head of innovation and partnerships, is speaking at New Civil Engineer's Future of...
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Accelerate: Rail 2019, London

Anthony Smith, chief executive at Transport Focus, is speaking at Accelerate: Rail 2019, the...
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UK Rail Summit session, London

Anthony Smith, chief executive at Transport Focus, is chairing a session for the UK Rail Summit...
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Transport Knowledge Hub South East, London

Anthony Smith, chief executive at Transport Focus, is speaking at a Transport Knowledge South East...
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Westminster Energy, Environment & Transport Forum, London

Anthony Smith, chief executive at Transport Focus, is speaking at the Westminster Energy,...
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UK Bus Summit, London

Anthony Smith, chief executive at Transport Focus, is chairing a session for the UK Bus Summit on...
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Rail: North of the Border Conference, Glasgow

Robert Samson, senior stakeholder manager, is speaking at the Rail: North of the Border Conference...
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All-Party Parliamentary Group on Customer Service, London

Anthony Smith, chief executive at Transport Focus, is speaking at the All-Party Parliamentary...
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Transport Ticketing Global 2019, London

Louise Coward, acting head of insight, is speaking at Transport Ticketing Global on keeping the...
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An accessible road network? Disabled road user report launch, London

This event will launch Transport Focus's research on the disabled road user experience on England's...
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Inside Government forum, London

Anthony Smith, chief executive at Transport Focus, is giving the keynote address at the Inside...
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Rolling Stock Procurement Forum, London

Ian Wright, head of innovation and partnerships, is speaking at the Rolling Stock Procurement...
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Govia Thameslink Railway stakeholder forum, London

Linda McCord, senior stakeholder manager, is presenting at the Govia Thameslink Railway stakeholder...
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Expert roundtable discussion on interchanges, London

Sharon Hedges, senior stakeholder manager, is participating in the expert roundtable discussion on...
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Local Government Association – Public Transport Consortium, London

David Sidebottom, director at Transport Focus, is presenting the latest transport user research...
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Launch of British EuroRAP results, House of Lords

Phil Carey, policy user, is attending the launch of the British EuroRAP results. These results...
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Travel, transport and mobility, Market Research Society, London

Ian Wright, head of innovation and partnerships, is speaking at the Market Research Society event...
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Great Western Rail Forum, Reading

Sharon Hedges, senior stakeholder manager, is taking part in a panel debate at the Great Western...
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Global Light Rail Awards, London

Robert Pain, senior insight advisor, is attending the Global Light Rail Awards, the industry’s...
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Rural Economy and Connectivity Committee, Scottish Parliament

Robert Samson, senior stakeholder manager, is giving evidence to the Rural Economy and Connectivity...
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Special Board meeting & Transport Focus reception with mayor of...

Special Board meeting:  This meeting will take place in meeting room G39/40, on the lower...
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Board meeting in public, Manchester, with Transport for the North,...

The Transport Focus Board will meet on Tuesday 13 November, 10am to 1pm, and is open to the public...
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Quality Bus Transit conference, Birmingham

Linda McCord, senior stakeholder manager, is speaking at the Quality Bus Transit conference 'The...
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Transport Knowledge Hub event, Liverpool

Jordan Sargeant, stakeholder manager, is speaking to the Transport Knowledge Hub about transport...
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Highways England event, Barnsley

Stuart Edwards, stakeholder manager, is speaking at the Highways England event 'Delivering the...
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Highways UK event, Silverstone

Lee Rowbotham, senior stakeholder manager, is speaking at the Highways UK event 'Delivering a...
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Network Rail South East leadership conference, London

Linda McCord, senior stakeholder manager, is speaking at the Network Rail south east leadership...
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Intelligent Transport conference, London

Ian Wright, head of innovation and partnerships, is chairing the Technology and Passenger...
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Future of Rail roundtable discussion, London

Ian Wright, head of insight, is speaking at a roundtable discussion on the Future of Rail,...
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Rail Delivery Group panel, Labour Party Conference, Liverpool

Anthony Smith, chief executive at Transport Focus, is speaking at the Rail Delivery Group fringe...
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SmartMetro Congress, Paris

Ian Wright, head of innovation and partnerships, is moderating the stream about passenger...
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Westminster Energy, Environment & Transport Forum, Manchester

David Sidebottom, director at Transport Focus, is speaking at the Westminster Energy, Environment...
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Passenger Demand Forecasting Council annual conference, London

Keith Bailey, senior insight advisor, is presenting on 'Tomorrow’s passengers: understanding how...
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Euro Bus Expo 2018, Birmingham

Transport Focus is exhibiting and presenting our latest work on behalf of bus passengers at the...
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UK Light Rail conference, Manchester

David Sidebottom, director at Transport Focus, is speaking at the UK light rail conference about...
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Transport Focus Board Meeting, London

This Board meeting will take place on Tuesday 17 July, 1.30pm to 3.30pm, and is open to the public...
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Cross Country Consultation event, Bristol

Hannah Lovell, stakeholder manager, is speaking at a local Cross Country consultation event,...
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Cross Country Consultation event, Torquay

Hannah Lovell, stakeholder manager, is speaking at a local Cross Country consultation event,...
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Cross Country Bidders’ Day, London

Sharon Hedges, senior stakeholder manager, is speaking at the Cross Country Bidders’ Day,...
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Westminster Energy, Environment & Transport Forum, London

Louise Coward, senior insight manager, is speaking at the Westminster Energy, Environment &...
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Rail Alliance Networking Event, Gateshead

Rosie Giles, insight advisor, is speaking to the Rail Alliance networking event about station...
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British Transport Police Authority event, London

David Beer, stakeholder manager, is speaking at the British Transport Police Authority policing...
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Anglia Route Supervisory Board meeting, London

Catherine Folca, stakeholder manager, is presenting the National Rail Passenger Survey results to...
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Railfuture event, Haywards Heath

Catherine Folca, stakeholder manager, is presenting our research on fares and ticketing at a...
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Motability: The Big Event, Birmingham

Catherine Folca, stakeholder manager, is presenting a summary of the findings of our disabled road...
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Improving Information for Bus Passengers, Reading

Robert Pain, senior insight advisor, is representing Transport Focus at the Department for...
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Cycle City Active City, Manchester

Stuart Edwards, stakeholder manager, is presenting on Experiences of cyclists and pedestrians using...
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Transport Focus Board meeting, London

The session will provide the Board with a useful opportunity to explore what action Great Western...
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Rail Delivery Group, London

Anthony Smith, chief executive at Transport Focus, is speaking at the Rail Delivery Group annual...
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Special Transport Focus Board Meeting, London

Passengers are being let down because timetables during engineering works are not being finalised...
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Association of Community Rail Partnerships, London

Jordan Sargeant, stakeholder manager, is presenting insights from the National Rail Passenger...
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Association of Community Rail Partnerships, York

Jordan Sargeant, stakeholder manager, is presenting insights from the National Rail Passenger...
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North of England Transport Summit, Manchester

David Sidebottom, director at Transport Focus, is chairing three sessions at the North of England...
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Wales Bus Summit, Swansea

David Beer, stakeholder manager at Transport Focus, is presenting the latest Bus Passenger Survey...
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All-Party Parliamentary Rail Group, London

Mike Hewitson, head of policy at Transport Focus, is speaking at the all-party parliamentary rail...
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West Midlands Bus Alliance, Birmingham

Linda McCord, senior stakeholder manager, will be chairing the West Midlands Bus Alliance. The...
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Network Rail South East Route event, London

Linda McCord, senior stakeholder manager, will be presenting the passenger perspective for the...
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Connecting the South East, Farnborough

Anthony Smith, chief executive at Transport Focus, is speaking at Connecting the South East. The...
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SmartRail 2018 conference, Amsterdam

Linda McCord, senior stakeholder manager, will be presenting at SmartRail 2018 on What do...
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UK Infrastructure Show, Birmingham

Anthony Smith, chief executive at Transport Focus, is speaking at the UK Infrastructure Show on...
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Public Policy Exchange, London

David Sidebottom, director at Transport Focus, is a keynote speaker at a Public Policy Exchange...
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Welsh Transport Forum, Cardiff

David Sidebottom, director at Transport Focus, is a panellist at the Welsh Transport Forum, talking...
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Omnibus Society, London

David Sidebottom, director at Transport Focus, and Guy Dangerfield, head of strategy, are speaking...
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Westminster Energy, Environment & Transport Forum, London

David Sidebottom, director at Transport Focus, is speaking at the Westminster Energy, Environment...
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Market Research Summit, London

Keith Bailey, senior insight advisor, is speaking at the Market Research Summit about our report...
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Annual Transport Practitioners’ Meeting, Oxford

Keith Bailey, senior insight advisor, is presenting on 'Ensuring the voice of all road users is...
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Customer experience measurement in the travel and transport industry...

The world is changing fast around us. The way people interact with travel services is being...
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New Civil Engineer’s UK Transport, London

Anthony Smith, chief executive at Transport Focus, is speaking at the New Civil Engineer’s UK...
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Board meeting papers – November 2017

Supporting papers for the Transport Focus public Board meeting which takes place at Piccadilly...
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Board meeting papers – July 2017

Supporting papers for the Transport Focus Board meeting which takes place at the St Bride’s...
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Transport Focus special Board meeting with Virgin Trains West Coast

The Transport Focus Board has called a special meeting with the managing director of Virgin Trains...
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Board meeting minutes – November 2016

Here are the minutes from the public Board meeting held in Birmingham in November 2016. They have...
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Board meeting papers – March 2017

Supporting papers for the Transport Focus Board meeting which takes place at the St Bride's...
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July 2016 London Board meeting papers

Supporting papers for the Transport Focus public Board meeting which took place in London on...
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Board meeting minutes – March 2016

Here are the minutes from the public Board meeting held in London in March 2016. They have been...
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Board meeting minutes – July 2016

Here are the minutes from the public Board meeting held in London in July 2016. They have been...
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Linda McCord chairing Southeastern trains’ Stakeholder Forum 2016

Linda McCord, passenger manager, will be chairing Southeastern trains' Stakeholder Forum on Friday...
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November 2016 Birmingham Board meeting papers

Supporting papers for the Transport Focus public Board meeting taking place in Birmingham, at the...
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Transport User Voice – new issue out today

The November 2016 issue of Transport User Voice is out now. Click here to read more on: ...
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Euro Bus Expo 2016

Transport Focus passenger manager, Linda McCord, will be on a panel, at the Euro Bus Expo at the...
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Transport Focus stakeholder reception – Birmingham

We would like to invite you to an evening reception at the Library of Birmingham on Wednesday 16...
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Rolling Stock Procurement Forum

The Rolling Stock Procurement Forum, will provide a complete strategic guide to rolling stock...
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2nd Annual UK Rail Station Regeneration and Development 2016

Louise Collins, our issues executive for franchising, will speak on improving the customer...
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Board meeting – London – July 2016

There will be a public meeting of the Transport Focus Board on 21 July 2016 at Fleetbank House,...
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Board meeting – London

There will be a public meeting of the Transport Focus Board on 21 July 2016 at Fleetbank House,...
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Board meeting – Birmingham

There will be a public meeting of the Transport Focus Board on 16 November  2016 at the...
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The Friends of the Far North Line (FoFNL) AGM

Transport Focus Chief Executive Anthony Smith will be speaking at the AGM of The Friends of the...
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Highways Delivery: Integrating National and Local Roads

Guy Dangerfield, road user director, will be speaking at the Highways Delivery conference. He will...
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Great Western Railway/Network Rail performance conference

Our passenger manager Nina Howe will talk about the passenger perspective at this event at...
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European Training Centre for Railways seminar on EU Transport Policy and...

The European Training Centre for Railways (ETCR), the College of Europe and the European Railway...
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Mobility Roadshow – older drivers workshop

Transport Focus chief executive Anthony Smith will speak at the Mobility Roadshow workshop at...
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March 2016 Manchester Board meeting papers

Here can be found the supporting papers for the Transport Focus public Board meeting held in...
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March 2016 Manchester Board meeting agenda

The agenda for the Transport Focus public Board meeting held in Manchester on the 17 March 2016.
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Engineering the railway passenger journey

Anthony Smith, chief executive, will be a key speaker at 'Engineering the railway passenger...
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Westminster Energy, Environment and Transport Forum: The future for...

David Sidebottom, passenger director, will be speaking at the Westminster Energy, Environment and...
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Is bus the missing link in delivering a northern powerhouse?

How do you turn a bus passenger into a valued customer and get more people on board? That was one...
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Is bus the missing link in delivering a Northern Powerhouse? conference...

On 16 March, we hosted a panel event on is bus the missing link in delivering a northern...
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Microlise Transport Conference

Guy Dangerfield, road user director, will be speaking at the Microlise Transport Conference. He...
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Train passenger interfaces for smart travel

Linda McCord, passenger manager is presenting Transport Focus research on passenger information...
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Transport Card Forum 15 March 2016

Emma Bramwell, senior insight advisor, will be giving an update on the passenger perspective of...
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The Intermodal World is our Oyster

Louise Coward, senior insight advisor, will be a guest speaker at 'The Intermodal World in our...
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New Civil Engineer UK Roads conference

Anthony Smith, chief executive, will be joining the speaker panel at the New Civil Engineer UK...
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Local Authority Bus Services – An Endangered Species?

David Beer, passenger executive, will be speaking from a passenger perspective about satisfaction,...
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Smart Cities & Communities: Shaping the Future

Chief executive, Anthony Smith, will be attending the Smart Cities & Communities: Shaping the...
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Is bus the missing link in delivering a northern powerhouse?

On 16 March, from 3-5pm, our invited panel of speakers will consider: is bus the missing link...
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Transport Focus Board Meeting, London – February 2016

Transport Focus would like to invite you to join us for our public Board Meeting. This will...
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February 2016 – Board meeting agenda

Please find here the agenda for our public Board meeting held on the 11 February 2016, 12 noon at...
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Transport Focus Board Meeting, Manchester – March 2016

Transport Focus would like to invite you to join us for our public Board Meeting. This will...
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TravelWatch South West bus workshop

Passenger manager, Nina Howe, and passenger executive, David Beer, will be speaking at the...
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RAIL 100 Breakfast Club

Anthony Smith, chief executive, will be speaking at the next RAIL 100 Breakfast Club meeting. It is...
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Board meeting minutes – November 2015

Here are the minutes from the public Board meeting held in Gateshead in November 2015. They have...
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January 2016 – London Board meeting papers

Papers for the Board Meeting held in London on 14 January 2016.
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Jernbaneforum 2016

David Sidebottom, passenger director, will be speaking at Jernbaneforum 2016. The conference...
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Transport Focus Board Meeting, London – January 2016

Transport Focus would like to invite you to join us for our public Board Meeting. This will take...
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CILT: Merseyside and Warrington

David Sidebottom, passenger director, will be attending a Chartered Institute of Logistics and...
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Westminster Energy, Environment & Transport Forum Keynote Seminar: ...

David Sidebottom, passenger director, will be giving a keynote address at the event. He will be...
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Priorities for the road network in England: Westminster Energy,...

Guy Dangerfield, road user director, will be speaking at the Westminster Energy, Environment...
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Board meeting minutes – May 2015

Board meeting minutes from our public Board meeting held on 14th May 2015 in Cardiff, signed by the...
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Board meeting minutes – September 2015

Board meeting minutes from our public Board meeting held on 16th September 2015 in Edinburgh,...
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Board meeting minutes July 2015 – London

Board meeting minutes from the public Board meeting held on 16th July 2015 in London, signed by the...
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November 2015 Board meeting papers – Newcastle

These are the papers for the public Board meeting held in Newcasle on the 12th November 2015. This...
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Highways UK

Anthony Smith, chief executive, will be speaking at Highways UK. This event brings together...
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Freight Transport Association’s Transport Manager 2015

Transport Focus's road user director, Guy Dangerfield, is speaking at the Freight Transport...
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Have your say on north east transport

The independent transport watchdog asks: is the North East well connected - or out on a...
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CPT Scottish Conference

Anthony Smith, chief executive, will be speaking at the Confederation of Passenger Transport UK...
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CPT Northern Bus Summit

David Sidebottom, passenger director, will be speaking at the CPT Northern Bus Summit. The summit...
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Future of Rail Conference

Ian Wright, head of insight, will be chairing at The Future of Rail Conference. The major issues...
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How bus driver training can help drive customer satisfaction

David Sidebottom, passenger director, will be attending a bus workshop with the title 'How bus...
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National Rail Conference 2015

David Sidebottom, passenger director, will be a panelist at the National Rail Conference this year....
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Transport Focus Events in Gateshead – November 2015

We would like to invite you to join us for our conference at The Baltic, Gateshead, on Wednesday 11...
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Edinburgh Conference Presentations – September 2015

“Can public transport ever offer a better choice?” Date: Wednesday 16...
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Bus Reform Workshop – Bristol

Passenger team executives, Heather Minshull and Matthew Andrews, will be presenting at the Bus...
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Bus Reform Workshop – Leeds

Passenger team executives, Heather Minshull and Matthew Andrews, will be presenting at the Bus...
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Bus Reform Workshop – London

Passenger team executives, Heather Minshull and Matthew Andrews, will be presenting at the Bus...
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Bus Reform Workshop – Birmingham

Passenger team executives, Heather Minshull and Matthew Andrews, will be presenting at the Bus...
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Bus Reform Workshop – Manchester

David Beer, passenger executive, will be presenting at the Bus Reform Workshop in Manchester. The...
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TravelWatch North West conference 2015

David Beer, passenger executive, will be speaking at the TravelWatch North West conference. He will...
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ATOC graduate presentation

Ian Wright, Head of Insight, will be giving a presentation dedicated to customer focus at...
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Rail Network Resilience Conference

Linda McCord, Passenger Manager, will be presenting at UK Rail Network Resilience Conference in...
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Great Eastern Mainline Taskforce

Linda McCord, Passenger Manager, will be presenting Great Eastern Mainline Taskforce in Ipswich....
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Can public transport ever offer a better choice?

We would like to invite you to our conference, Can public transport ever offer a better choice? at...
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September 2015 – Board meeting papers – Edinburgh

Papers for the Board meeting held in Edinburgh on Wednesday 16 Septeember 2015.
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Transport Focus Events – Edinburgh, September 2015

Information on the Transport Focus events in Edinburgh this September 2015. Including running order...
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UK AirRail 2015 Conference

David Sidebottom, passenger director, will be speaking at the conference on customer expectations...
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Rail Delivery Group Conservative fringe event

Anthony Smith, chief executive, will be at the Rail Delivery Group fringe event taking part in the...
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Rail Delivery Group Labour fringe event

Anthony Smith, chief executive, will be at the Rail Delivery Group fringe event taking part in the...
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Transport Focus Board Meeting, London – July 2015

There will be a Transport Focus Board meeting held at Fleetbank House, London on Thursday 16...
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Merseytravel Customer Forum

David Beer, passenger executive, will be at the Merseytravel Customer Forum in Liverpool. As part...
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Westminster Briefing – Local bus services under the new Government

David Sidebottom, passenger director, will be speaking at the session on developing services...
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Bus punctuality seminars with the Traffic Commissioners

Bus passengers tell us that punctuality is their top priority for improvement so we are looking at...
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Tomorrow’s Rail Conference

Anthony Smith, chief executive, will be joining the panel discussion on what the main priorities...
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Oxera Conference

Anthony Smith, chief executive, will giving input on what users want from the networks over the...
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Transport Focus seminar on bus punctuality

We have invited bus industry and local authority representatives to discuss the main findings of...
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Transport Focus seminar on bus punctuality

We have invited bus industry and local authority representatives to discuss the main findings of...
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Transport Focus seminar on bus punctuality

We have invited bus industry and local authority representatives to discuss the main findings of...
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Transport Focus seminar on bus punctuality

We have invited bus industry and local authority representatives to discuss the main findings of...
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European Bus Forum

Linda McCord, Transport Focus passenger manager, is chairing the European Bus Forum on Thursday 2...
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Transport Focus seminar on bus punctuality

We have invited bus industry and local authority representatives to discuss the main findings of...
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UK Rail Industry Forum

Sharon Hedges, issues manager, will be taking part in a panel discussion looking at how to...
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May 2015 stakeholder reception – Superintendent Andy Morgan, British...

Presentation from Superintendent Andy Morgan, Sub-Divisional Commander (Wales), British Transport...
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May 2015 conference – Diane McCrea

Presentation from Diane McCrea, our Board Member for Wales, at our conference "Putting passengers...
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May 2015 conference – Siân Summers-Rees

Presentation from Siân Summers-Rees, Director for Wales, Community Transport Association, at...
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May 2015 conference – Peter Heath, Cardiff Bus

Presentation from Peter Heath, operations and commercial director of Cardiff Bus, at our conference...
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May 2015 conference – Anthony Smith, Transport Focus

Presentation from Anthony Smith, chief executive of Transport Focus, at our conference "Putting...
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May 2015 conference – Ian Bullock, Arriva Trains Wales

Presentation from Ian Bullock, managing director of Arriva Trains Wales, at our conference "Putting...
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Putting passengers first: how will the Welsh National Transport Plan...

We would like to invite you to join our Board for our conference “Putting passengers first: how...
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May 2015 Board Meeting papers

Papers for our May 2015 Board Meeting in held in Cardiff
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Network Rail – Route Leaders Conference

Guy Dangerfield, road user director, will be guest speaking at the Route Leaders Conference for...
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Network Rail – Route Leaders Conference

Robert Sampson, passenger manager, will be guest speaking at the Route Leaders Conference for...
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Network Rail – Route Leaders Conference

Sara Nelson, head of communications, will be guest speaking at the Route Leaders Conference...
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Network Rail – Route Leaders Conference

Anthony Smith, chief executive, will be guest speaking at the Route Leaders Conference for London...
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Network Rail – Route Leaders Conference

Guy Dangerfield, road user director, will be guest speaking at the Route Leaders Conference for...
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Todmorden Curve direct rail service launch

Jordan Sargeant, passenger team executive, will be attending the launch of the first direct train...
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Smart Transport workshop

Louise Coward, senior insight advisor, will be speaking on ‘what passenger will want’ at the...
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Board meeting minutes – February 2015

Please find here the minutes from our public Board meeting held in February 2015 in London. These...
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Market Research Society Conference

Ian Wright, head of research, and Keith Bailey, senior research advisor, will be delivering their...
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High Speed Rail: Celebrating Ambition Conference

Ian Wright, head of research, is speaking at the High Speed Rail: Celebrating Ambition conference...
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European Passengers’ Federation Conference

Anthony Smith, chief executive, will be presenting at EPF conference in Brussels. His presentation...
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UK Bus Summit

Anthony Smith, chief executive, will be at the UK Bus Summit, chairing the session ‘Supporting...
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Longer distance journeys: are we well connected?

Please click the link below to download the presentation slides from this...
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Longer distance journeys: are we well connected? presentation slides

This ZIP file archive contains the slides that were presented at Passenger Focus's conference,...
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November 2014 Board meeting papers

Papers for the Board Meeting held in Birmingham on 13 November 2014.
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The All Party Parliamentary Light Rail Group

Paul Rowen, a Passenger Focus Board member, will be speaking at a meeting of the All Party...
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London Midland Stakeholder Forum

Linda McCord, passenger manager, is presenting Passenger Focus research at London Midland...
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Suffolk Rail Conference

Linda McCord, passenger manager, will be presenting Passenger Focus research at the Suffolk Rail...
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Door to Door Conference

David Sidebottom, passenger team director, will be speaking about the passenger perspective of...
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Liberal Democrat Conference

David Sidebottom, passenger team director, will be speaking at a fringe event in Glasgow alongside...
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National Rail Conference – implementation of HS2

Anthony Smith, Passenger Focus’s chief executive, will be speaking at the National Rail...
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Passenger Focus Board Meeting, London – September 2014

There will be a Passenger Focus Board meeting held at Fleetbank House, London on...
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Transport Card Forum

Louise Hall and Ian Wright, from the Passenger Focus research team, will be presenting three...
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What will society expect from a railway in 20 years? – Institution of...

Ian Wright, head of research, will be presenting a paper on ‘The longer term trends that the...
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Transport devolution: panel discussion

David Sidebottom, Passenger Focus’s passenger team director, will be one of the panel members at...
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Norfolk Bus Forum public meeting

Linda McCord, passenger manager, will be presenting Passenger Focus’s bus research at the Norfolk...
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British Transport Police meeting

Linda McCord, passenger manager, will be presenting the latest National Rail Passenger Survey...
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Final signed minutes – February 2013 Board meeting

Final signed minutes of the Board meeting held in London on Wednesday 13 February 2013.
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National Rail Passenger Survey presentation

Linda McCord, passenger manager, and David Greeno, senior passenger researcher, will be presenting...
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Who will build HS2?

Anthony Smith, Passenger Focus’s chief executive, will be chairing the Transport Times conference...
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Cambridge University Railway Club

Anthony Smith, Passenger Focus’s chief executive, will be speaking at the Cambridge University...
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Waterfront Rail Conference: The Future of Railway in Britain

Sharon Hedges, passenger issues manager, will be presenting to the Waterfront Rail Conference...
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Young Rail Professionals seminar – Passenger Focus: Do passengers trust...

Anthony Smith, Passenger Focus’s chief executive, will be speaking at a seminar to set his views...
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The Consultation Institute – The Power of the People

Sharon Hedges, Passenger Focus’s passenger issues manager, will be attending a conference on...
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Rail Delivery Group – Transparency on the railway

Sharon Hedges, Passenger Focus’s passenger issues manager, will be attending a seminar on...
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Thameslink Southern and Great Northern Franchise Stakeholder events –...

Linda McCord, Passenger Focus’s passenger manager, will be presenting the latest National Rail...
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Thameslink Southern and Great Northern Franchise Stakeholder events –...

Linda McCord, Passenger Focus’s passenger manager, will be presenting the latest National Rail...
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UK Rail Industry Forum

Sharon Hedges, Passenger Focus’s passenger issues manager, will be exploring how passengers'...
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Manchester user group workshop

The event is part of this year’s round of user group workshops. The theme will be...
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Northern and TransPennine Express (TPE) franchise renewal – get your...

The Department for Transport (DfT) will be holding three public consultation meetings for the new...
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Northern and TransPennine Express (TPE) franchise renewal – get your...

The Department for Transport (DfT) will be holding three public consultation meetings for the new...
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Northern and TransPennine Express (TPE) franchise renewal – get your...

The Department for Transport (DfT) will be holding three public consultation meetings for the new...
Read more

Northern and TransPennine Express (TPE) franchise renewal – get your...

The Department for Transport (DfT) will be holding three public consultation meetings for the new...
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Passenger Transport Executive Group Safety Forum

David Beer, passenger executive, will be presenting the Bus Passenger Survey results at the...
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Passenger Focus seminar – “Scottish Major Events 2014”

Passenger Focus held a seminar in Glasgow on 12 June 2014 to discuss the Commonwealth Games and...
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Marketforce’s 20:20 Customer Experience Summit

Ian Wright, head of research, will be chairing the 20:20 Customer Experience Summit over the two...
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CPT Scotland’s annual conference

David Sidebottom, Passenger Focus passenger team director, will be speaking at the conference and...
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Events this week in Edinburgh and Glasgow

Stakeholder reception: Scottish Parliament - Edinburgh, Wednesday 11 June Scottish Transport...
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ATCO summer conference/training event

Mike Bartram, Passenger Focus policy adviser, will be attending the Association of Transport...
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Scottish major events seminar

Passenger Focus is hosting a "Scottish major events seminar", looking at the upcoming Commonwealth...
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Edinburgh Stakeholder Reception

Passenger Focus's Board is holding a stakeholder reception, hosted by Patrick Harvie MSP and John...
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Transport Ticketing Central Europe Conference

Ian Wright, head of research, will be speaking at the Transport Ticketing Central Europe conference...
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European Training Centre for Railways

Ian Wright, head of research, will be speaking at the European Training Centre for Railways’...
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OXERA roundtable

Ian Wright, head of research, will be taking part in the OXERA roundtable discussion to talk about...
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Milton Keynes Bus user group Members’ meeting

Matthew Andrews, passenger team executive, will be one of the panel members at the Milton Keynes...
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UK Light Rail Conference 2014

Keith Bailey, Passenger Focus senior research adviser, will be presenting at the UK Light Rail...
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Scottish Major Events Seminar agenda – 12 June 2014

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Transport Card Forum (TCF)

Louise Hall, senior research adviser, will be speaking at the Transport Card Forum about...
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South West Trains Passenger Forum

Heather Minshull, passenger team executive, will be taking part in the South West Trains Passenger...
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PACTS meeting (Parliamentary Advisory Committee Transport Safety)

Passenger Focus will be hosting the Parliamentary Advisory Committee Transport Safety (PACTS)...
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TransPennine plus launch itinerary

David Sidebottom, passenger team director, will be speaking at the TransPennine plus launch of its...
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Stakeholder reception and Board Meeting

We will be holding a stakeholder reception, 14 May 2014 from 17.00 - 18.30 at our Piccadilly Gate...
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Buses and the wider economy

Anthony Smith, chief executive, will be speaking at a press launch, organised by the Transport...
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Norfolk Bus Forum

Linda McCord, passenger manager, will be presenting the Bus Passenger Survey results at the Norfolk...
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Railfuture annual autumn conference

Sharon Hedges, passenger issues manager, will address the Railfuture annual autumn conference at...
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Bedford Area Bus User Society AGM

Linda McCord, passenger manager, will be presenting an overview of Passenger Focus research and...
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European Bus Forum 2014

Linda McCord, Passenger Focus’s passenger manager, will be chairing the European Bus Forum in...
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Exeter user group workshop

The event is part of this year’s round of user group workshops. The theme will be...
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Abergavenny user group workshop

The event is part of this year’s round of user group workshops. The theme will be...
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York user group workshop

The event is part of this year’s round of user group workshops. The theme will be consultation,...
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Birmingham user group workshop

The event is part of this year’s round of user group workshops. The theme will be consultation,...
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London user group workshop 2014

The event is part of this year’s round of user group workshops. The theme will be consultation,...
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Rail Safe Wales – Student film competition

University students from across Wales have been taking part in a competition to make a short film...
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UK Rail conference

Anthony Smith, Passenger Focus chief executive, will be speaking at the UK Rail Conference. The...
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Manchester user group workshop 2014

The event at our Manchester office is part of this year’s round of user group workshops. The...
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ESOMAR debate – London

Ian Wright, Passenger Focus's head of research, will be one of the panel members for the discussion...
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Northern and TransPennine Express franchise bidder days

Sharon Hedges, Passenger Focus passenger issues manager, will attend these bidder days in...
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Tram Passenger survey publication event

We will be publishing the results of the Tram Passenger Survey at a briefing event in Manchester....
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Coventry Voluntary Multilateral Agreement Partnership meeting

Robert Samson, Passenger Focus passenger manager, will be presenting Passenger Focus’s bus...
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Passenger Focus’s accessibility forum – London

Passenger Focus's passenger team executive, Heather Minshull, and passenger issues manager, Jocelyn...
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Metrorail event

David Sidebottom, Passenger Focus's acting chief executive, will be hosting a conversation at the...
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Putting Passenger First Conference

Linda McCord, Passenger Focus's senior passenger manager, will be on the panel for questions and...
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Kent Community Rail Project Stakeholder event

Linda McCord, Passenger Focus's senior passenger manager, will be presenting Passenger...
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Passenger Focus Board Meeting, London – February 2014

There will be a Passenger Focus Board meeting held at Fleetbank House, 2-6 Salisbury Square, London...
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Railfuture Beds and Herts meeting

Linda McCord, Passenger Focus senior passenger manager, is attending a Railfuture Beds and...
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Railfuture East AGM

Linda McCord, Passenger Focus senior passenger manager, will be presenting at Railfuture's...
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Passenger Transport Executive Group: Safety and Security Task Meeting

Linda McCord, Passenger Focus senior passenger manager, will be presenting the results of the...
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Institution of Rail Operators annual lunch

David Sidebottom, Passenger Focus's acting chief executive, will be speaking at the Institution of...
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Meeting with regional Chairs of TravelWatch organisations

David Sidebottom, Passenger Focus's acting chief executive, will be meeting with the regional...
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Round table discussion with Which? on regulatory reforms

David Sidebottom, Passenger Focus's acting chief executive, will be attending a round table...
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“Rail-led developments – a catalyst for growth” summit

David Sidebottom, Passenger Focus's acting chief executive, will be speaking at the “Rail-led...
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Consumer Futures 2014-15 work priorities stakeholder event

David Sidebottom, Passenger Focus's acting chief executive, will be attending the Consumer Futures'...
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Bus Partnership Forum 2014

David Sidebottom, Passenger Focus's acting chief executive, will be attending DfT’s Bus...
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c2c management conference

David Sidebottom, Passenger Focus's acting chief executive, will be speaking at the c2c management...
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Office of Rail Regulation Board

Passenger Focus’s chairman, Colin Foxall CBE; acting chief executive, David Sidebottom; and head...
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Railfuture Conferences (AGM)

David Beer, Passenger Focus passenger executive, will be attending the Railfuture conference on 10...
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Revenue Protection Seminar

Jocelyn Pearson, Passenger Focus passenger issues manager, will be speaking at the Revenue...
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Next-generation Thameslink train launch – London

Jordan Sargeant, passenger team executive, will be attending an event to unveil the new...
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TravelWatch NorthWest conference, Warrington

David Beer, passenger executive, will be one of the speakers at the TravelWatch North West...
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Rail technical strategy: determining our industry’s future

Anthony Smith, Passenger Focus chief executive, will be speaking at the Rail technical strategy:...
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Passenger Focus conference and reception, Cardiff – November 2013

Passenger Focus held a conference and evening reception at Cardiff’s Millennium Centre on...
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Cardiff Reception Speech – Nick Ramsay

The speech made by Nick Ramsay, Chair of the Business and Enterprise Committee, National...
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Cardiff Conference Presentation – Margaret Everson

Presentation given by Senior Officer for Wales Bus Users UK Cymru, Margaret Everson.
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Cardiff Conference Presentation – David Edwards & Sheila Dee

Presentation given by David Edwards, Development Officer for the Heart of Wales Line...
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Cardiff Conference Presentation – David Beer

Presentation given by Passenger Executive David Beer
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Cardiff Conference Presentation – Ian Bullock

Presentation given by Arriva Trains Wales managing director Ian Bullock.
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Centro bus satisfaction working group

Heather Minshull, passenger team executive, will be attending a working group at Centro...
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November 2013 Passenger Transport: Bus user needs are probed by watchdog

Passenger Transport feature on our recent bus Passenger Power! seminar. The article also...
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November 2013 Board Meeting papers

Papers for the Board Meeting held on 14 November 2013 at the Wales Millennium Centre in Cardiff
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Norfolk Bus Forum: an overview of Passenger Focus’s recent bus...

Linda McCord, passenger manager, will be presenting an overview of recent bus research carried...
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Cardiff Conference agenda

Agenda for the Passenger Focus conference to be held 13 November at the Wales Millennium Centre
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Members Open Regional Meeting – CPT

David Sidebottom, passenger team director of Passenger Focus, will be speaking at the Members Open...
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Southeastern Trains’ Stakeholder Forum at Priestfield Stadium

Linda McCord, passenger manager, will be chairing Southeastern Trains’ Stakeholder Forum at the...
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National Rail Conference 2013

Anthony Smith, chief executive of Passenger Focus, will be speaking at the National Rail Conference...
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Bus 2020: A Green Growth Agenda

Passenger Focus chief executive, Anthony Smith, will be attending the Bus 2020: A Green Growth...
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Bus 2020: A Green Growth Agenda

Anthony Smith, Passenger Focus chief executive, will be attending the Bus 2020: A Green Growth...
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Edinburgh conference presentations

Passenger Focus held a conference and reception in Edinburgh on 11 September 2013. Guest speakers...
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Passenger Focus conference, reception and Board meeting, Edinburgh –...

  Passenger Focus is holding a conference and evening reception in Edinburgh’s City Art...
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Coventry Voluntary Multilateral Agreement Meeting

Linda McCord, Passenger Manager will be presenting Bus passengers’ experience of delays and...
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The Annual General Meeting of the Sevenoaks Rail Travellers Association

Linda McCord, Passenger Manager will be presenting general Passenger Focus research at The Annual...
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2013 BRT Conference at London-Luton Stratmore Hotel, Luton

Linda McCord, Passenger Manager will be presenting Bus Passenger Survey results relating to...
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West Midlands Regional Rail Conference at Birmingham Airport

Linda McCord, Passenger Manager will be presenting on various Passenger Focus research, including...
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September 2013 Board Meeting papers

Papers for the Board Meeting held on 12 September 2013 at the Carlton Hotel in Edinburgh
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Achieving improvements in bus punctuality

Over the last couple of years we have been working on a project with bus operators, local transport...
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Edinburgh Conference agenda

Agenda for the Passenger Focus conference to be held 11 September in Edinburgh's City Art Centre
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Real-Time Passenger Information 2013

Guy Dangerfield Passenger Focus passenger manager will be speaking at the real-time passenger...
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Waterloo Station passenger forum

Passenger Focus will be attending the first ever passenger forum to take place at Waterloo Station,...
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Confederation of Passenger Transport UK

David Sidebottom Passenger Focus passenger director will be presenting the latest Bus Passenger...
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Local transport infrastructure: towards a reliable, flexible and...

David Sidebottom Passenger Focus passenger director will be speaking at this Public Policy Exchange...
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July 2013 Board meeting – agenda

Agenda for Passenger Focus Board meeting on Thursday 11 July 2013 in Bristol
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Making data work: Cities & Transport

Passenger Focus will be attending this event on 18 June 2013. For more information and to book a...
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First Bus passenger panel

Linda McCord, Passenger Focus passenger manager, will be speaking at First Bus passenger panel in...
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Northampton Rail User Group

Linda McCord, Passenger Focus passenger manager, will be speaking at Northampton Rail User Forum on...
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Light Rail Operators Committee

Keith Bailey Passenger Focus senior research adviser, will be speaking at the Light Rail Operators...
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Developing Relevant Tools for Demand Responsive Transport

Passenger Focus will be attending ‘Developing Relevant Tools for Demand Responsive Transport’...
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Improving bus services – what can be achieved working together

David Sidebottom, Passenger Focus passenger director, will be speaking at Improving bus services...
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European Training Centre for Railways postgraduate course

Ian Wright,Passenger Focus head of research, will be speaking at the European Training Centre for...
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Workshop on Smart Urban Transport Policy Futures with a focus on Electric...

Ian Wright, Passenger Focus head of research, will discuss ‘Data and information business models...
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Department for Transport’s Rail Research and Innovation Board

Ian Wright, Passenger Focus head of research, will be speaking at the Department for...
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How to turn public sector complaints into service improvements

David Sidebottom, Passenger Focus passenger team director, will be speaking at 'How to turn public...
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How to turn public sector complaints into service improvements

David Sidebottom, Passenger Focus passenger team director, will be speaking at ‘How to turn...
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Railway Telecommunications 2013

Guy Dangerfield Passenger Focus passenger issues manager will be speaking at the third annual...
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Passenger Focus Board Meeting, Bristol – July 2013

There will be a Passenger Focus Board meeting held in Bristol on Thursday 11 July...
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Railway Improvement Conference 2013

Anthony Smith Passenger Focus chief executive will be speaking at the Railway Improvement...
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Norfolk Bus Forum 2013

Linda McCord Passenger Focus passenger manager will be presenting on Bus passengers’...
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Network Rail Regional and Local Government Conference

Linda McCord Passenger Focus passenger manager will be speaking at the Network Rail Regional and...
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Public Transport Crime Liaison Group meeting

Murray Leader Passenger Focus senior research advisor will be speaking at the Public Transport...
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Passenger Focus Board Meeting, Manchester – May 2013

There will be a Passenger Focus Board meeting held at Piccadilly Gate in rooms G35/37, Manchester...
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May 2013 Board meeting papers – Part E – Corporate affairs

Corporate matters for discussion and/or approval. Includes: Minutes of Audit Committee...
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May 2013 Board meeting papers – Part D – Review of passenger and...

Review of passenger and industry facing work for quarter four. Includes: National Passenger...
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May 2013 Board meeting papers – Part C – Review of national...

Review of national passenger issues for quarter four. Includes: franchising, disruption, fares...
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May 2013 Board meeting papers – Part B – Chief executives work...

Chief executive's workplan report for the May 2013 Board meeting held in Manchester. Includes:...
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May 2013 Board meeting papers – Part A – May 2013 minutes and...

Minutes of the Board meeting held on Wednesday 13 February 2013 in London and...
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May 2013 Board Meeting – Agenda

Agenda for Passenger Focus Board meeting held on Thursday 16 May 2013 in Manchester.
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Transport Solutions Wales

David Beer Passenger Focus passenger executive and Keith Bailey senior research advisor will be...
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Urban Mobility 2013

Anthony Smith Passenger Focus chief executive will be speaking on the panel at the Urban Mobility...
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Album Conference 2013 – Looking forward

Anthony Smith Passenger Focus chief executive will be speaking at the Album Conference 2013 –...
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UK Light Rail Conference – creating competitive cities

Ian Wright head of research at Passenger Focus will be speaking at the annual UK Light Rail...
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TravelWatch NorthWest conference June 2013

Matthew Andrews and Jordan Sargeant from Passenger Focus will be attending the TravelWatch...
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Linda McCord chairing Southeastern train’s stakeholder forum 2013

Linda McCord Passenger Focus passenger manager will be chairing the Southeastern Train's...
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Bus Passenger Survey 2013 briefing

Passenger Focus will be presenting the findings of the Bus Passenger Survey 2013 on Monday 18 March...
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Better Bus Areas and BSOG Reform

David Sidebottom, Passenger Focus passenger director will be speaking at the Better Bus Areas and...
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“Your customers don’t trust you” seminar

"Your customers don't trust you" This controversial statement is the topic of a transport-focused...
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Newcastle user group workshop

Passenger Focus will be holding a User group workshop at The Royal Station Hotel, Neville Street,...
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FGW Passenger Panel meeting

Linda McCord, Passenger Focus passenger manager will be presenting Passenger Focus’s National...
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London Overground Rail Operations stakeholder event

Linda McCord, Passenger Focus passenger manager will be presenting at the London Overground Rail...
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Transport Ticketing 2013

David Sidebottom Passenger Focus passenger team director will be presenting at the Transport...
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Greater Anglia Train Passenger Panel

Linda McCord, Passenger Focus passenger manager will be presenting at the Greater Anglia Train...
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First Capital Connect stakeholder forum

Linda McCord, Passenger Focus passenger manager will be attending the First Capital Connect...
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Bus punctuality project

Passenger Focus will be presenting a progress report on our national Bus Punctuality Project to the...
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Bus Partnership forum – National Bus Punctuality Project progress...

Passenger Focus will be presenting a progress report on our national Bus Punctuality Project to the...
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Manchester user group workshop

Passenger Focus will be holding a User group workshop at Piccadilly Gate Store Street, Manchester,...
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Welsh Government and Department for Transport forum

David Beer, Passenger Executive, will be attending the Welsh Government and Department for...
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Greater Anglia Trains ‘Inspire’ Customers Service briefing

Linda McCord Passenger Focus passenger manager will be attending Greater Anglia Trains...
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Improving the Customer Experience workshop

David Sidebottom, Passenger Focus director, will be helping to facilitate at the Improving the...
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London user group workshop

Passenger Focus will be holding a User group workshop at Fleetbank House, 2-6 Salisbury Square,...
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Consumer Future Event

Anthony Smith, Passenger Focus chief executive will be attending a consultation session, held by...
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Northern Bus Summit

David Sidebottom, Passenger Focus passenger team director and Jonathan Clay Passenger team...
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Network Rail regional and local Government conference

Sharon Hedges, Passenger Focus passenger issues manager will be presenting at Network Rail Regional...
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South West Trains stakeholder conference

Linda McCord, Passenger Focus passenger manager will be attending this on the morning of 29...
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Rail transparency conference

Anthony Smith, Passenger Focus chief executive will be presenting at The Office of Rail...
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Transpennine Express Management Conference

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First Bus South and Wales Passenger Panel

Linda McCord, Passeneger Focus passenger manager will be presenting at the First Bus South and...
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C2C Passenger Panel

Linda McCord, Passenger Focus passenger manager will be presenting at this on the evening of 22nd...
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Norfolk Bus Forum

Linda McCord will be attending at County Hall, Norfolk County Council Norwich from 11am – 13.00....
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High Speed Rail Two Briefing – London

Campaign for High Speed Rail will be hosting a series of briefings to discuss the latest HS2...
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Better Bus Areas Working Group

David Beer, Passenger Executive, will be attending the Department for Transport’s working group...
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Annual Rail Property Event

Guy Dangerfield, Passenger Focus passenger issues manager will be presenting at the Annual Rail...
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Tyne & Wear Public Transport Users’ Group

David Beer, Passenger Executive, will be attending the annual general meeting of the Tyne &...
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High Speed Rail Two Briefing – Manchester

Campaign for High Speed Rail will be hosting a series of briefings to discuss the latest HS2...
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Merseytravel Passenger Forum and Passenger Forum

David Beer, Passenger Executive, will be attending Merseytravel’s Transport Surgery and Passenger...
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High Speed Rail Two Briefing – Leeds

Campaign for High Speed Rail will be hosting a series of briefings to discuss the latest HS2...
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The Future of Rail annual conference

Anthony Smith, chief executive of Passenger Focus will be speaking at The Future of Rail annual...
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ScotRail Customer Forum

Robert Samson, Passenger focus passenger manager will be chairing ScotRail Customer Forum at...
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Southeastern Trains’ Stakeholder Forum

Linda McCord, Passenger Focus passenger manager will be chairing the Southeastern Trains’...
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Welsh Government Rail Conference

David Beer, passenger focus passenger executive, will be attending the Welsh Government Rail...
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Suffolk Rail Conference

Linda McCord, Passenger Focus passenger manager, will be attending the Suffolk Rail Conference on...
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Travel 2020

Anthony Smith, Passenger Focus chief executive will be speaking at Travel 2020 conference on 10...
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Better Bus Areas Working Group

David Beer, passanger focus passenger executive, will be attending the Department for Transport’s...
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Arriva Trains Wales Passenger Panel

David Beer, passenger focus passenger executive, will be attending the Arriva Trains Wales...
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‘The customers’ point of view’ – European Training...

Ian Wright, Passenger Focus's head of research will be speaking at 'The customers' point of view'...
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Norfolk Bus Forum

On 19 July 2012 Linda McCord will be chairing a new Norfolk Bus Forum which brings together bus...
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Tram Summit 2

Anthony Smith, Passenger Focus chief executive, will be speaking at the Tram Summit 2 on Wednesday...
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Department for Transport’s (DfT) working group on Better Bus Areas

David Beer, Passenger Focus executive, will be attending the Department for Transport’s (DfT)...
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Railfuture London & South East regional branch, Herts & Beds...

Linda McCord will be presenting at Railfuture's London & South East regional branch, Herts...
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Enfield Council Public Transport Consultative Group

Linda McCord, Passenger Focus passenger manager will be speaking at the Enfield Council Public...
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Birmingham low-carbon built environment and infrastructure event (Base)

David Sidebottom Passenger Focus passenger director will be on the panel at Base Birmingham. Also...
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ATOC Future Train

Anthony Smith, Passenger Focus chief executive will be speaking at the ATOC Future Train...
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European bus operator’s forum 2013

David Sidebottom, Passenger Focus passenger team director will be speaking at the European bus...
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Passenger Focus Board Meeting – London

There will be a Passenger Focus Board meeting held at St Bride Foundation, Bride Lane, Fleet...
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February 2013 Board meeting papers – Part E – Corporate affairs

Corporate matters for discussion and/or approval. Includes: Minutes of Audit Committee of 16...
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February 2013 Board meeting papers – Part D – Review of passenger...

Review of passenger and industry facing work for quarter three 2012-2013. Includes: Forthcoming Bus...
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February 2013 Board meeting papers – Part C – Review of national...

Review of national passenger issues for quarter three 2012-2013. Includes: franchising,...
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February 2013 Board meeting papers – Part B – Chief executives...

Chief executive's workplan report for the February 2013 Board meeting held in London....
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February 2013 Board meeting papers – Part A – November 2012...

Minutes of the Board meeting held on Wednesday 14 November 2012 in Manchester and current...
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February 2013 Board meeting – Agenda

Agenda for Passenger Focus Board meeting held on Wednesday 13 February 2013 in London.
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Go South Coast stakeholder conference

David Sidebottom, Passenger Focus passenger team director will be speaking at the Go South Coast...
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Future Franchising – What can we learn from London Overground and...

Anthony Smith Passenger Focus chief executive will be chairing the launch of Campaign for...
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Smarter and Greener: The Future Direction of Local Transport Policy

Passenger Focus passenger team director David Sidebottom will be speaking at the next Public Policy...
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LGA Public Transport Consortium: Rail franchising – Where next?

Passenger Focus passenger issues manager Sharon Hedges will be speaking at the LGA Public Transport...
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Bristol user group workshop

Passenger Focus will be holding a User group workshop at Brunel’s Old Station, Clock Tower Yard,...
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Passenger Focus Board Meeting – London

There will be a Passenger Focus Board meeting held at One Drummond Gate, Pimlico, London...
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Final signed minutes – September 2012 Board meeting

Final signed minutes of the Board meeting held on 19 September 2012 in London.
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Final signed minutes – May 2012 Board meeting

Final signed minutes of the Board meeting held on 16 May 2012 in Manchester.
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Final signed minutes – February 2012 Board meeting

Final signed minutes of the Board meeting held on 22 February 2012 in London.
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Final signed minutes – November 2011 Board meeting

Final signed minutes of the Board meeting held on 9 November 2011 in Manchester.
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Final signed minutes – September 2011 Board meeting

Final signed minutes of the Board meeting held on 14 September 2011 in London.
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Welsh transport inquiry

David Sidebottom, passenger team director will be giving evidence to the Enterprise and Business...
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South East Wales Transport Alliance (SEWTA)

David Beer, passenger executive will be attending the SEWTA rail working group, discussing future...
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Passenger Focus Board Meeting – Manchester

There will be a Passenger Focus Board meeting held at Piccadilly Gate, Manchester on...
Read more

November 2012 Board meeting papers – Part E – Corporate affairs

Corporate matters for discussion and/or approval. Includes: Minutes of Audit Committee...
Read more

November 2012 Board meeting papers – Part D – Review of passenger...

Review of passenger and industry facing work for quarter two 2012-2013. Includes: National...
Read more

November 2012 Board meeting papers – Part C – Review of national...

Review of national passenger issues for quarter two 2012-2013. Includes: franchising, disruption...
Read more

November 2012 Board meeting papers – Part A – September 2012...

Minutes of the Board meeting held on Wednesday 19 September 2012 in London and current Board...
Read more

November 2012 Board meeting papers – Part B – Chief executives...

Chief executive's workplan report for the November 2012 Board meeting held in Manchester. Includes:...
Read more

November 2012 Board meeting – Agenda

Agenda for Passenger Focus Board meeting held on Wednesday 14 November 2012 in Manchester.
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National Passenger Survey results presentation

Robert Samson, Passenger Focus passenger manager will be presenting the National Passenger Survey...
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Travel 2020 conference and exhibition

Ian Wright, Passenger Focus head of research will be speaking at this year’s Travel 2020...
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Transport Roundtable Event

Jocelyn Pearson, Passenger Focus passenger issues manager will be participating in a roundtable...
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London Midland Stakeholder Conference

Linda McCord, Passenger Focus passenger manager, will be presenting the London Midland Stakeholder...
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September 2012 Board meeting papers – Part E – Corporate...

Corporate matters for discussion and/or approval. Includes: Minutes of Statistics Governance...
Read more

September 2012 Board meeting papers – Part D – Review of passenger...

Review of passenger and industry facing work for quarter one 2012-2013. Includes: National...
Read more

September 2012 Board meeting papers – Part C – Review of national...

Review of national passenger issues for quarter one 2012-2013. Includes: franchising, disruption...
Read more

September 2012 Board meeting papers – Part B – Chief executives...

Chief executive's workplan report for the September 2012 Board meeting held in London. Includes:...
Read more

September 2012 Board meeting papers – Part A – May 2012...

Minutes of the Board meeting held on Wednesday 16 May 2012 in Manchester and Board action matrix...
Read more

September 2012 Board meeting – Agenda

Agenda for Passenger Focus Board meeting held on Wednesday 19 September 2012 in...
Read more

Southern Rail Stakeholder Forum

Linda McCord, Passenger Focus passenger manager, will be attending the Southern Rail Stakeholder...
Read more

Sharing Best Practice Workshop – Yorkshire & North East meeting...

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Sharing Best Practice Workshop – Yorkshire & North East agenda

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Sharing Best Practice Workshop – Wales meeting notes

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Sharing Best Practice Workshop – Scotland agenda

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Sharing Best Practice Workshop – Wales slides

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Sharing Best Practice Workshop – Yorkshire & North East slides

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Sharing Best Practice Workshop – Wales Bus Users UK slides

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Sharing Best Practice Workshop – Scotland meeting notes

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Sharing Best Practice Workshop – Wales agenda

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Sharing Best Practice Workshop – North West meeting notes

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Sharing Best Practice Workshop – Scotland meeting slides

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Welsh Government/Department for Transport Cross-border Rail Forum

David Beer is attending the Welsh Government/Department for Transport (DfT) Cross-border Rail Forum...
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European Transport Conference

Ian Wright, Passenger Focus's head of research, will be speaking at the European Transport...
Read more

10th Annual Transport Practitioners’ Meeting

Ian Wright, Passenger Focus's head of research will be speaking at the 10th Annual Transport...
Read more

Linda McCord chairing Southeastern train’s stakeholder forum

Linda McCord, Passenger Focus, Passenger Manager will be chairing the Southeastern Train's...
Read more

The Great Western Franchise consultation response from Passenger Focus

Passenger Focus welcomes the opportunity to provide a rail passengers’ perspective as the...
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Passenger Focus response to Transport Scotland consultation ‘Rail...

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Sharing Best Practice Workshop – South West England Slides

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Sharing Best Practice Workshop – Midlands Agenda

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Sharing Best Practice Workshop – East of England Notes

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Sharing Best Practice Workshop – London and South East Slides

Read more

Sharing Best Practice Workshop – North West England Slides

Read more

Sharing Best Practice Workshop – South West England Slides

Read more

Sharing Best Practice Workshop – East of England Slides

Read more

Sharing Best Practice Workshop – North West Agenda

Read more

Sharing Best Practice Workshop – East of England Agenda

Read more

Sharing Best Practice Workshop – Midlands Notes

Read more

Sharing Best Practice Workshop – London and South East Agenda

Read more

Sharing Best Practice Workshop – Midlands Slides

Read more

Sharing Best Practice Workshop – South West England Notes

Read more

Sharing Best Practice Workshop – South West Agenda

Read more

Sharing Best Practice Workshop – London and South East Notes

Read more
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