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Caledonian Sleeper guest satisfaction survey

Transport Focus set up a guest satisfaction survey for Caledonian Sleeper which has been used to...
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Transport Focus responses to bus consultations in; South Yorkshire, West...

Cambridgeshire and Peterborough Combined Authorities (CPCA),  South Yorkshire Mayoral Combined...
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Transport User Voice April 2025 – Your Bus Journey results

Bus passengers have their say  With more than 4 billion journeys made by bus across Great...
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Caledonian Sleeper guest satisfaction survey

Transport Focus set up a guest satisfaction survey for Caledonian Sleeper which has been used to...
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Caledonian Sleeper guest satisfaction survey

Transport Focus set up a guest satisfaction survey for Caledonian Sleeper which has been used to...
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Improving the passenger experience when trains become ‘stranded’

In Autumn 2022, reports of poor passenger experiences during several ‘stranded train’ incidents...
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Caledonian Sleeper guest satisfaction survey

Transport Focus set up a guest satisfaction survey for Serco Caledonian Sleeper which has been used...
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Rail User Survey – train operator results

The Rail User Survey asks passengers in Great Britain about experiences of travelling by rail and...
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Rail User Survey – edition 29

The Rail User Survey asks passengers in Great Britain about experiences of travelling by rail and...
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Riders, walkers and wheelers in Devon and Cornwall

Transport Focus has explored the experiences of riders, walkers and wheelers making journeys...
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Transport Focus Business Plan

Transport Focus has published its new Business Plan which sets out an exciting programme of work...
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Commitments from the passenger watchdog as new Business Plan announced

Transport Focus publishes its new Business Plan today (22 May 2024) which sets out an exciting...
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Rail User Survey – edition 27

The Rail User Survey asks passengers in Great Britain about experiences of travelling by rail and...
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Caledonian Sleeper guest satisfaction survey

Transport Focus set up a guest satisfaction survey for Serco Caledonian Sleeper which has been used...
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Transport Focus response to the M25 closure

Reflecting on the closure of the M25 over the weekend, Louise Collins Director at the independent...
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Closure of the M25 motorway – Transport Focus comment

Alex Robertson, Chief executive at the independent watchdog, Transport Focus said: “Closing...
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West Yorkshire bus franchising announcement – Transport Focus comment

Commenting on the announcement by the West Yorkshire Combined Authority regarding its intention to...
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Your Bus Journey – 2023 results

Bus passengers across England have spoken - with 80 per cent of those travelling saying they were...
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Caledonian Sleeper guest satisfaction survey

Transport Focus set up a guest satisfaction survey for Serco Caledonian Sleeper which has been used...
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West Yorkshire Combined Authority bus reform consultation response

A public consultation on bus reform in West Yorkshire ran from 10 October to 7 January setting out...
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What makes for a clean and safe railway?

Transport Focus has worked with the Department for Transport to understand how cleanliness and...
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Network standards audit

In Autumn 2021, Transport Focus and the Department for Transport (DfT) wanted to understand the...
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Strategic Roads User Survey regional reports

Transport Focus has undertaken ‘deep dives’ into findings of the Strategic Roads User Survey...
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Digital signalling – how to communicate the upgrade programme to rail...

The East Coast Digital Programme is a scheme by Network Rail that will introduce in cab digital...
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Office of Rail and Road investigation into Wales and Western train...

Commenting on the Office of Rail and Road investigation into Wales and Western train performance,...
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Rail disruption – what passengers want to know

Passengers are calling for better information ahead of planned engineering works.  In the...
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Watchdog continues to challenge Transport for Wales over poor performance

Disruption to services has caused more pain for rail passengers in Wales. Transport Focus put...
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Transport User Voice – July 2023

In this month's Transport User Voice our chief executive Anthony Smith asks for a period of...
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Accessible transport legal obligations Transport Committee Inquiry –...

The House of Commons Transport Committee launched an inquiry into the legal obligations surrounding...
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Transport User Voice – June 2023

In this months Transport User Voice read more about how we're asking the rail industry to improve...
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Further £2 bus fare cap extension – Transport Focus response

Today the Government announced an extension to the £2 bus fare cap, and further longer-term...
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Transport User Voice – May 2023

In this months Transport User Voice read more about how we delivering in a challenging from our...
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Watchdog calls for action to improve Transport for Wales rail services

Transport Focus has challenged Transport for Wales to urgently deliver a more reliable rail service...
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Transport for Wales performance letter

Following months of disruption to Transport for Wales rail services Transport Focus has written to...
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Marston Vale services

Rail services on the Marston Vale line have been suspended since December 2022, with a rail...
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£2 bus fare extension begins today

Today the £2 bus fare cap extension begins, meaning that passengers can use the scheme up until 30...
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Transport User Voice: April 2023

All the latest on the railway including some good news, our Board meeting on transforming travel...
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Smarter Information, Smarter Journeys – improving passenger...

Transport Focus and the Rail Delivery Group have worked together to deliver a programme of research...
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When things go wrong, better information can help make things more...

How do passengers like to be communicated with when travelling by train? Transport Focus worked...
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How can cyclists, pedestrians and equestrians feel safer around National...

Transport Focus is calling for better safety measures for cyclists, pedestrians, and equestrians in...
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Cyclists, pedestrians and equestrians in the East of England – what...

We looked at the experiences of cyclists, pedestrians, and equestrians across the East of England...
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West Midland bus driver strikes: Transport Focus comment

As bus driver strikes in the West Midlands continue, Transport Focus director David Sidebottom,...
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Avanti West Coast contract extension – Transport Focus comment

Responding to the Department for Transport's decision to extend Avanti West Coast's contract for a...
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Transport User Voice: March 2023

End of an era - our chief exec is standing down, what do passengers think about the £2 bus fare...
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Anthony Smith steps down as Transport Focus chief executive

Anthony Smith, chief executive of independent watchdog Transport Focus, today announced that he...
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Rail strikes: impact on passengers

This is the latest in a series of publications from Transport Focus looking at the passenger...
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Transport User Voice: February 2023

Read about our new survey looking at bus passenger satisfaction, our chief exec talks about the...
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Bus passengers to have their say

Today Transport Focus launches its new survey ‘Your Bus Journey’ to find out how satisfied...
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Delivering better rest stops for lorry drivers

Independent watchdog Transport Focus calls for the lorry driver’s voice to be at the heart of...
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Short-notice train cancellations – watchdog comment

The rail regulator has written to industry to call for more transparency on last-minute...
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Caledonian Sleeper guest satisfaction survey

Transport Focus set up a guest satisfaction survey for Serco Caledonian Sleeper which has been used...
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How can lorry driver rest stops be improved?

Have you ever thought about the lorry drivers that travel up and down the country delivering items...
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Improving Turbostar trains: it’s what’s on the inside that counts

“The only things I’m bothered about are power points and comfy clean seats, because everyone is...
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Better welfare for disrupted road users in Dover

Transport Focus welcomes news that the Government has signed a contract with disaster response...
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Transport User Voice: January 2023

What passengers want from Avanti and TransPennine Express, our chief exec talks about the travel...
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Winter disruption – what do transport users need?

This week we have seen plunging temperatures, icy conditions and several centimetres of snow across...
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Run the trains on time, more of them, and keep us better informed –...

“It was awful and if it was like that again, I would consider alternative travel options in...
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Avanti and TransPennine Express disruption – passenger experiences

Independent watchdog Transport Focus spoke to more than 1000 Avanti and TransPennine Express...
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Changing trains versus direct trains

We have undertaken research in partnership with Network Rail to explore passengers’ views on...
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Sort My Sign progress report

The Sort My Sign campaign is aiming to increase the usefulness and effectiveness of information on...
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Sort My Sign: three in four signs reported now sorted

If it’s not clear it’s not safe. Our bid to make road signs clearer has resulted in real...
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Transport User Voice: November 2022

The top rated motorway service area has been revealed, our chief exec talks our future plans and...
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Best motorway services in Great Britain revealed

Rugby services on the M6, run by Moto, has been rated the best motorway services in a user survey...
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Avanti contract extension – watchdog responds

Today the Department for Transport announced a short-term extension to the rail operator Avanti for...
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Rail User Survey – train operator results

The Rail User Survey asks passengers in Great Britain about experiences of travelling by rail and...
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1 October rail strikes – will people still travel?

On Saturday 1 October national rail strikes will impact almost the whole network. During this...
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Transport User Voice: October 2022

All the latest on the Avanti disruption, our chief exec talks about a strange couple of weeks and...
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What do cyclists, pedestrians and equestrians want from National Highways?

We looked at the experiences of cyclists, pedestrians, and equestrians across Kent and Sussex on...
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Boosting the experience of cyclists, pedestrians and equestrians on...

“They’ve gone through the effort of giving us a place to walk and cycle but it’s not well...
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Watchdog welcomes £2 national bus fares cap

Today the Department for Transport announced a £2 bus fares cap across England between January and...
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Avanti timetable disruption – correspondence

Avanti West Coast has had a series of short-notice cancellations caused by staff shortages. It...
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Transport User Voice: September 2022

How do lorry drivers want things improved for them? Our director, David Sidebottom, talks about the...
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Rail strike feedback

The railway will be disrupted by strikes and the knock-on effects. Transport Focus is monitoring...
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Extra funding for bus services – watchdog comment

Today the Department for Transport announced an extra £130m to support bus services. David...
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National Rail strikes July 2022 – the passenger experience

On Wednesday 27 July and Saturday 30 July 2022 passengers travelling by train experienced...
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Rail strikes – 13 August update

Aslef members at Avanti West Coast, CrossCountry, Greater Anglia, Great Western Railway, Heathrow...
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fflecsi – the experience of Demand Responsive Transport in Wales –...

Transport Focus Wales has been working with Transport for Wales to assess the experience of Demand...
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Get the basics right to improve lorry drivers’ experiences

They keep the country fed and supplied, but lorry drivers say getting food for themselves on the...
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Transport User Voice: August 2022

What road was voted best for drivers? We take a look at summer days of disruption and how to get...
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Strategic Roads User Survey – 2021/22 summary report

The Strategic Roads User Survey measures people’s experiences of driving on England’s motorways...
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M40 named England’s best motorway by road users

The M40 has been rated the motorway with the best journey experience in England in a survey of...
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Annual report and accounts 2021-22

Transport Focus’s annual report and accounts 2021-22, which includes the organisation’s...
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Maintenance of signs: watchdog seeks action from National Highways

Transport Focus wrote to National Highways on 25 August 2021 seeking action to improve the...
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Transport User Voice: July 2022

Read about our work to help passengers during the rail strikes, while our chief executive gives his...
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Rail strikes – Saturday update

This is the first strike happening at a weekend, so there is more of an impact on leisure travel...
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Rail strikes – Thursday update

This is the second day of strikes, the third of reduced services. We’ve been out to stations...
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Rail strikes – Tuesday update

On day one of the strikes, overall things seem pretty quiet. People have heard the message to avoid...
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Rail strikes and misery loom 

Tomorrow, six days of disruption start on the railway – many lines closed, fewer trains on those...
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Help us measure bus passenger satisfaction

Transport Focus plans to introduce a new measure of bus passenger journey satisfaction later in...
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Stakeholder review 2022

Transport Focus makes a difference for current and potential future transport users. We use our...
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Rail reform latest: watchdog comment

How can passengers best be represented in the future? Today the Department for Transport...
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Transport User Voice: June 2022

Help shape the future of buses in Wales by joining our event on Thursday 9 June! Also our latest...
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Logistics and Coach Survey: Strategic Roads 2021-22

Transport Focus surveys logistics and coach businesses about their satisfaction with the motorways...
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Less than half of logistics and coach companies rate England’s major...

Just under half – 46 per cent – of freight and coach managers are satisfied with England’s...
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National rail strikes – watchdog response

Last night the RMT union announced that its members have balloted for strike action. Mike...
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Scotland Board meeting

On Wednesday 18 May we held our latest public Board meeting. It was a hybrid event live streamed on...
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New Chair announced

Today the Department for Transport announced the new Chair of Transport Focus will be Nigel...
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Caledonian Sleeper guest satisfaction survey

Transport Focus set up a guest satisfaction survey for Serco Caledonian Sleeper which has been used...
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Transport User Voice: May 2022

Join our upcoming Board meeting in Scotland, read about our new partnership with Tyne Tunnel, the...
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Planned rail engineering work over the Easter weekend – Transport...

With rail engineering work due to take place across the Easter weekend, operators have advised...
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Workplan 2022-23

Here is Transport Focus’s workplan for 2022-23. We aim to make a difference by making...
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Transport watchdog to help improve Tyne Tunnels complaints process  

The voices of Tyne Tunnels users are set to be heard more loudly and clearly, thanks to the...
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Transport User Voice: April 2022

How can trains better meet passengers needs? Also we talked to women and girls about their...
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Watchdog welcomes zero emission bus investment

Today the Government announced funding to deliver electric and hydrogen powered buses across...
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Watchdog welcomes plan for electric vehicle charging

Today the Government published its electric vehicle infrastructure strategy, a plan for rolling out...
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Whole Industry Strategic Plan – Transport Focus submission

In December Great British Railways Transition Team (GBRTT) issued a call for evidence on the Whole...
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Strategic objectives for England’s motorways and major ‘A’ roads,...

As part of preparations for the third road investment strategy (RIS3) covering England’s...
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Experiences of women and girls on transport

Transport for the West Midlands has been selected as a Transport Champion in the ‘Tackling...
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Bus passengers welcome £150 million funding

Commenting on the announcement from the Department for Transport on providing £150 million to...
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Rail fares rise – Transport Focus comment

Commenting on the 3.8 per cent increase in rail fares from today, Anthony Smith, chief executive of...
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Tram and metro passengers welcome £150 million funding

Commenting on the announcement from the Department for Transport on providing £150 million to...
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Transport User Voice: March 2022

Results from our rail passenger survey, including passenger satisfaction by individual train...
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Transforming rail travel – what do passengers want?

Transport Focus speaks to thousands of passengers each year as part of large-scale 'tracker'...
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Strategic Roads User Survey – April to September 2021 findings

The Strategic Roads User Survey (SRUS) measures the consumer experience of journeys on England’s...
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Fflecsi – the experience of Demand Responsive Transport in Wales

Transport Focus Wales has been working with Transport for Wales to assess the experience of Demand...
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Rail User Weekly Survey – train operator results

The Rail User Weekly Survey asks passengers in Great Britain about experiences of travelling by...
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Rail User​ Weekly Survey – week 17

The Rail User Weekly Survey asks passengers in Great Britain about experiences of travelling by...
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Bus User​ Weekly Survey – week 17

The Bus User Weekly Survey asks passengers in Great Britain about experiences of travelling by bus...
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Transport User Voice: February 2022

The latest on our Sort My Sign campaign, what we've been doing to get timetables to meet...
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Caledonian Sleeper guest satisfaction survey

Transport Focus set up a guest satisfaction survey for Serco Caledonian Sleeper which has been used...
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Latest results published from Logistics and Coach Survey

Transport Focus has today published the latest results from its Logistics and Coach Survey:...
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Week 73: Travel during Covid-19 survey

In the seventy-second week of Transport Focus’s travel during Covid-19 survey, we spoke to over...
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Rail User​ Weekly Survey – week 15

The Rail User Weekly Survey asks passengers in Great Britain about experiences of travelling by...
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Bus User​ Weekly Survey – week 15

The Bus User Weekly Survey asks passengers in Great Britain about experiences of travelling by bus...
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Suspension of services over Christmas – correspondence with Southern...

On Wednesday 5 January Transport Focus sent a letter to Angie Doll, managing director at Southern...
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New temporary train timetables – passenger watchdog responds

Responding to the announcement of temporary revised timetables due to staff shortages from Covid,...
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Week 72: Travel during Covid-19 survey

In the seventy-second week of Transport Focus’s travel during Covid-19 survey, we spoke to over...
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Bus User​ Weekly Survey – week 14

The Bus User Weekly Survey asks passengers in Great Britain about experiences of travelling by bus...
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Christmas travel 2021 (week 3)

For the third week we have we have surveyed people about their travel plans for Christmas. This...
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Rail User​ Weekly Survey – week 14

The Rail User Weekly Survey asks passengers in Great Britain about experiences of travelling by...
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Rail fares – Transport Focus comment

Today the Government announced that rail fares will increase by inflation (RPI - 3.8 per cent) from...
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Journey planning using Traveline

What do you want from a journey planning tool? We worked with Traveline to find out what people...
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Planning journeys

Transport Focus and Traveline have worked together to understand what transport users want from a...
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Week 71: Travel during Covid-19 survey

In the seventy-first week of Transport Focus’s travel during Covid-19 survey, we spoke to over...
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What drives bus passenger satisfaction?

Transport Focus's Bus User​ Weekly Survey monitors passenger experiences of travelling by bus and...
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Rail User​ Weekly Survey – week 13

The Rail User Weekly Survey asks passengers in Great Britain about experiences of travelling by...
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What drives rail passenger satisfaction?

Transport Focus's Rail User​ Weekly Survey monitors passenger experiences of travelling by rail...
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Christmas travel 2021 (week 2)

For the second week we have we have surveyed people about their travel plans for Christmas. This...
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Sort My Sign: Don’t let a broken road sign ruin your Christmas  

“I'm driving home for Christmas Oh, I can't wait to see those faces.”  So sang Chris Rea...
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Transport User Voice: January 2022

Read a round-up of our 2021 wins across road, rail and bus. Our chief exec talks about some of the...
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Transport User Voice – January 2022 – Engineering works in a...

How to keep passengers informed Before the pandemic, rail operators found it relatively...
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Transport User Voice – January 2022 – Around Great Britain

The West Midlands, Wales, Scotland, and London The West Midlands  With less than 230 days to go...
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Transport User Voice – January 2022 – Chief executive’s...

What a year! Wow. 2021 was a bumpy ride, with the continuing pandemic and the condition of...
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Transport User Voice – January 2022 – Case studies

Ahead of his time  Mr H bought tickets via Trainline for a journey on 18 September. When he...
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Transport User Voice – January 2022 – Attitudes to public...

Omicron nervousness increases In our latest Travel during Covid-19 survey, people were showing...
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Transport User Voice – January 2022 – How can buses be better?

A look at our National Bus Strategy work We’ve been working tirelessly this year to make sure...
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Transport User Voice – January 2022 – Making Journeys Better

Our new Scotland video Earlier this year we launched our Making Journeys Better video –...
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Transport User Voice – January 2022 – The road ahead

What's in the pipeline for 2022? Gearing up for future investment    We’re barely a third of...
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Transport User Voice – January 2022 – A look back at 2021

We are fast approaching the end of another unprecedented year. Though life has...
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Making claiming for train delays easier

Commenting on the new Office of Rail and Road train operator delay compensation licence condition,...
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How safe do women feel while making journeys?

How safe do you feel when onboard buses, trains or trams? What about when you drive, walk or...
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Christmas travel 2021

Over the weekend of Friday 3 December to Sunday 5 December we surveyed people about their travel...
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Rail User​ Weekly Survey – week 12

The Rail User Weekly Survey asks passengers in Great Britain about experiences of travelling by...
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Week 70: Travel during Covid-19 survey

In the seventieth week of Transport Focus’s travel during Covid-19 survey, we spoke to over 2000...
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Bus User​ Weekly Survey – week 12

The Bus User Weekly Survey asks passengers in Great Britain about experiences of travelling by bus...
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Long term rail plans – transport watchdog comment

Today Great British Railways launched a consultation for its 30-year whole industry strategic...
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Communicating with passengers about engineering works during the pandemic:...

Communicating with passengers about engineering works during the pandemic: Research among...
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Rail passengers harder to update about engineering works during pandemic

Rail operators found it more difficult to notify passengers of engineering works this year, an...
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Chiltern railways contract – Transport Focus comment

Today Chiltern Railways announced it had signed a new six-year contract with the Department for...
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Week 69: Travel during Covid-19 survey

In the sixty-ninth week of Transport Focus’s travel during Covid-19 survey, we spoke to over 2000...
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Rail User​ Weekly Survey – week 11

The Rail User Weekly Survey asks passengers in Great Britain about experiences of travelling by...
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Bus User​ Weekly Survey – week 11

The Bus User Weekly Survey asks passengers in Great Britain about experiences of travelling by bus...
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Transport User Voice: December 2021

Read about how we got on at Highways UK, our chief exec talks about the Integrated Rail Plan and...
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Rail User​ Weekly Survey – week 10

The Rail User Weekly Survey asks passengers in Great Britain about experiences of travelling by...
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Bus User​ Weekly Survey – week 10

The Bus User Weekly Survey asks passengers in Great Britain about experiences of travelling by bus...
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Rail User​ Weekly Survey – week 9

The Rail User Weekly Survey asks passengers in Great Britain about experiences of travelling by...
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Bus User​ Weekly Survey – week 9

The Bus User Weekly Survey asks passengers in Great Britain about experiences of travelling by bus...
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Week 68: Travel during Covid-19 survey

In the sixty-eighth week of Transport Focus’s travel during Covid-19 survey, we spoke to over...
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Integrated Rail Plan – Transport Focus response

Responding to the Integrated Rail Plan, Transport Focus chief executive Anthony Smith,...
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Cyclists, pedestrians, and equestrians across Yorkshire and the North East...

Cyclists, pedestrians, and equestrians across Yorkshire and the North East feel road planners view...
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Cyclists, pedestrians and equestrians: views about journeys using National...

Cyclists, pedestrians and equestrians: views about journeys using National Highways’ network in...
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West Midlands Metro disruption – Transport Focus comment

Commenting on West Midlands Metro tram services being suspended due to cracks, Transport Focus...
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Rail User​ Weekly Survey – week 8

The Rail User Weekly Survey asks passengers in Great Britain about experiences of travelling by...
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Bus User​ Weekly Survey – week 8

The Bus User Weekly Survey asks passengers in Great Britain about experiences of travelling by bus...
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Covid-19 travel segmentation 8 – 31 October analysis

Transport Focus has been using its Travel During Covid-19 survey to understand people’s views and...
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Rail User​ Weekly Survey – week 7

The Rail User Weekly Survey asks passengers in Great Britain about experiences of travelling by...
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Bus User​ Weekly Survey – week 7

The Bus User Weekly Survey asks passengers in Great Britain about experiences of travelling by bus...
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Week 67: Travel during Covid-19 survey

In the sixty-seventh week of Transport Focus's travel during Covid-19 survey, we spoke to over 2000...
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Flexi season ticket survey

What do rail commuters think about the new flexi season ticket introduced in June 2021? To find out...
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Calling lorry drivers – help us to help you

“Drivers are not offered the facilities they demand or indeed deserve… Why would anyone choose...
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Salisbury train crash – Transport Focus response

On Sunday evening, a Great Western and a South Western Railway service collided to the east of...
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Transport User Voice: November 2021

How often passengers told us they expect to travel in future, our director talks about all the...
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Rail User​ Weekly Survey – week 6

The Rail User Weekly Survey asks passengers in Great Britain about experiences of travelling by...
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Bus User​ Weekly Survey – week 6

The Bus User Weekly Survey asks passengers in Great Britain about experiences of travelling by bus...
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Budget 2021: Public transport funding – Transport Focus response

Today the Chancellor of the Exchequer, Rishi Sunak, announced a £6.9 billion boost to England’s...
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Workplan October 2021 – March 2022

Here is Transport Focus’s work plan for the six months from October 2021 to March 2022. As the...
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Rail User​ Weekly Survey – week 5

The Rail User Weekly Survey asks passengers in Great Britain about experiences of travelling by...
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Returning rail passengers have their say in new survey

Almost nine in 10 rail passengers were satisfied with their last journey in a new survey by...
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Bus User​ Weekly Survey – week 5

The Bus User Weekly Survey asks passengers in Great Britain about experiences of travelling by bus...
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Week 66: Travel during Covid-19 survey

In the sixty-sixth week of Transport Focus's travel during Covid-19 survey, we spoke to over 2000...
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Bus passengers have their say in new survey

Almost nine in 10 bus passengers were satisfied with their last journey in a new survey by...
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Rail User​ Weekly Survey

The Rail User Weekly Survey asks passengers in Great Britain about experiences of travelling by...
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Bus User​ Weekly Survey

The Bus User Weekly Survey asks passengers in Great Britain about experiences of travelling by bus...
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Caledonian Sleeper guest satisfaction survey

Transport Focus set up a guest satisfaction survey for Serco Caledonian Sleeper which has been used...
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Week 63: Travel during Covid-19 survey

In the sixty-third week of Transport Focus's travel during Covid-19 survey, we spoke to over 2000...
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LNER proposed ticket office changes – Transport Focus response

LNER has proposed changes to the ticket office opening hours at 13 of its stations. Under the...
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Transport User Voice: October 2021

How do passengers feel about travelling now restrictions have eased? Our chief exec talks...
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Check how road user priorities for improvement vary by type of user and...

In March 2021 Transport Focus conducted research to understand the priorities for improvement to...
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End of the five-day commute, rail passengers say

Less than one in 10 rail commuters, who are able to work from home, say they expect to commute five...
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Future rail commuting survey

Transport Focus surveyed rail commuters that could work from home and the extent to which they plan...
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Week 62: Travel during Covid-19 survey

In the sixty-second week of Transport Focus's travel during Covid-19 survey, we spoke to over 2000...
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Transport Focus public Board meeting

On Tuesday we held our first in person Board meeting for over 18 months and broadcast live on...
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Beyond social distancing: building confidence in public transport

This research provides an in-depth understanding of how passengers feel about using public...
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Back on board? Passengers have their say on return to public transport

How do people feel about Covid-19 restrictions easing on public transport? In our latest...
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Week 61: Travel during Covid-19 survey

In the sixty-first week of Transport Focus's travel during Covid-19 survey, we spoke to over 2000...
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Week 61: Journey satisfaction during Covid-19

This report summarises the aggregated journey satisfaction from weeks 58-61 of Transport Focus's...
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Passenger charters for Bus Service Improvement Plans briefing session

Transport Focus held a briefing and discussion session on Tuesday 7 September to support Local...
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Drivers’ experiences of electric vehicles

In our report Plugging the gap: drivers’ experiences with electric cars we carried out research...
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Road user watchdog comments on Ofgem statement about electric vehicle...

Commenting on the Ofgem statement about supporting the transition to electric vehicles, Transport...
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Make charging electric cars easier and more convenient, says watchdog

What is the experience of people using electric vehicles already and how could it be...
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The consumer experience at public electric vehicle chargepoints

As part of its work representing the interests of users of England’s motorways and major ‘A’...
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Have your say: changes to LNER ticket office hours

LNER has proposed changes to the ticket office opening hours at 13 of its stations. Under...
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Transport User Voice: September 2021

How do passengers feel about sustainable transport? Our director talks what we're doing on bus and...
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Reservation-only services on LNER

In 2020, in response to the Covid-19 pandemic, LNER introduced a requirement that passengers have a...
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Setting targets for Bus Service Improvement Plans briefing

Transport Focus held a briefing and discussion session on Tuesday 10 August to support Local...
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Sort My Sign interim report

The Sort My Sign campaign is aiming to increase the usefulness and effectiveness of information on...
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Sort My Sign: the mission for clear information on the roads continues

Have you ever missed a turning because a road sign was missing information or hidden by overgrown...
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East coast mainline timetable consultation

The east coast mainline is one of the UK's vital rail routes. Carrying more than 20 million...
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Streets for all: consumer issues in road space allocation

Transport Focus has investigated the issue of road space allocation and the impact on road users,...
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Streets for all: user needs should guide how road space is allocated

Changes in how road space is allocated are a key tool in boosting public transport and encouraging...
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Transport User Voice: August 2021

Read about our Sort My Sign campaign, how we've helped improve roads for disabled road users and...
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Passenger representation on Bus Service Improvement Plans briefing

Transport Focus held a briefing and discussion session on Tuesday 20 July to support Local...
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A more accessible road network?

Transport Focus has published a report on Highways England’s progress in addressing its...
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Better services and safer driving for disabled road users  

Disabled people using England’s motorways and major ‘A’ roads are now safer and better...
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Passengers expect improvements to screens at stations

Over time screens at stations should be replaced with higher resolution white on black displays, a...
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Passenger information at railway stations

Transport Focus, working with Network Rail and the Rail Delivery Group, asked passengers about the...
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Week 54: Journey satisfaction during Covid-19

This report summarises the aggregated journey satisfaction from weeks 51-54 of Transport Focus's...
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Week 54: Travel during Covid-19 survey

In the fifty-fourth week of Transport Focus's travel during Covid-19 survey, we spoke to over 2000...
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Face coverings on public transport

Face masks will be 'recommended' rather than mandatory in public settings including transport from...
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Annual report and accounts 2020-21

Transport Focus’s annual report and accounts 2020-21, which includes the organisation’s...
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Unlocking a better normal for accessible transport

What has Covid-19 shown us about disabled people’s needs when travelling? We know disabled...
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Accessible transport: unlocking a better normal

As part of our accessibility webinar earlier this year we asked disabled and non-disabled members...
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What influences road user satisfaction?

Our Strategic Roads User Survey (SRUS) measures satisfaction with journeys on the motorway and...
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‘Deep dive’ analysis of road user satisfaction

Our Strategic Roads User Survey (SRUS) measures satisfaction with journeys on the motorway and...
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Easing lockdown: what people think about social distancing on public...

“I sat on a train where there were people standing in the aisles, I’ve had a jab but I still...
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Understanding attitudes to social distancing and face coverings on public...

Transport Focus has looked into how people feel about social distancing on public transport. We...
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Transport User Voice: July 2021

How to get passengers back on buses, our chief exec on rising passenger numbers and how different...
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The route ahead: getting passengers back on buses

Transport Focus carried out an online survey in March and April 2021 into the views and experiences...
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The route ahead: top priorities for bus passengers

Clean, reliable services with clear information on safety measures are needed to encourage more...
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Transport User Voice: June 2021

What does the Williams-Shapps Plan for Rail mean for passengers? Our new report on how operators...
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Logistics and Coach Survey: Strategic Roads 2020-21

Transport Focus surveys logistics and coach businesses about their satisfaction with the motorways...
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Survey reveals half of logistics and coach companies rate England’s...

Just over half of freight and coach managers are satisfied with England’s motorways and major...
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Williams-Shapps Plan for Rail: passenger response

Commenting on the Williams-Shapps Plan for Rail, Transport Focus chief executive Anthony Smith...
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Road surface quality – Transport User Community

We asked our Transport User community how they felt about road surface quality. The questions were...
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Bumps in the road?

“If I could wave a magic wand, one thing I would definitely change is the M25 unsmooth bumpy...
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Caledonian Sleeper guest satisfaction survey

Transport Focus set up a Guest Satisfaction Survey for Serco Caledonian Sleeper which has been used...
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Transport User Voice: May 2021

A look at best practice on information letting passengers know how busy services are. Also...
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All-lane running motorways progress report – Transport Focus comment

Following publication of the first year progress report on the all-lane running motorways...
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Workplan April – September 2021

Transport Focus’s workplan covers the period April until September 2021.  The Covid-19 pandemic,...
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Diversion routes – the road to satisfaction?

Motorways and major ‘A’ roads are the most heavily used roads, carrying a third of all traffic...
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Transport User Community – road diversions

We wanted to understand what our Transport User Community think about diversions on England's...
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Transport User Voice: April 2021

Find out about our report on getting passengers back on buses after the pandemic, all you need to...
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Transport Focus comment on National Bus Strategy

Today the Government launched its bus strategy, including details of £3bn investment...
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New motorway safety campaign – Transport Focus comment

Commenting on the launch of Highways England's new motorway safety campaign, Transport Focus chief...
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New trains for the Merseyrail Network – What passengers want

Transport Focus worked with Merseytravel to establish what passengers wanted from new trains on...
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Trailblazing role of passengers in designing the Liverpool City Region’s...

“What features would you like to see on your new trains?” Transport Focus asked local people...
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Transport User Voice: March 2021

What did we learn last year that can help passengers in 2021? Also read about our event on electric...
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Department for Transport call for evidence on rural transport strategy

The Department for Transport (DfT) recently called for evidence on what could be incorporated into...
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Transport Focus response – impact of Covid-19 on Greater Manchester...

Last year, we responded to Greater Manchester Combined Authority’s consultation on proposals for...
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Transport User Voice: February 2021

What does the third lockdown mean for public transport? And let our chief exec know what you think...
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Caledonian Sleeper guest satisfaction survey

Transport Focus set up a Guest Satisfaction Survey for Serco Caledonian Sleeper which has been used...
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Investment into reopening rail lines – Transport Focus comment

Today the Department for Transport announced a £794 million investment package into reopening East...
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Christmas travel refunds for rail and coach passengers – Transport Focus...

Commenting on the Government decision to offer refunds for cancelled Christmas train and coach...
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Transport User Voice: January 2021

How are people getting home this Christmas? Check out our latest reports on roads and take a look...
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Latest road user views on the M4 smart motorway upgrade

How do road users feel about roadworks on the M4? Transport Focus worked with Highways England over...
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Upgrading the M4 to a smart motorway – road users’ views one year on

Transport Focus has again worked in partnership with Highways England to research road users’...
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All-lane running smart motorways: the driver’s view

Road user watchdog Transport Focus has carried out research into the driver’s view about all-lane...
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Watchdog highlights drivers’ views about all-lane running smart motorways

Road user watchdog Transport Focus has published findings of its new research into the driver’s...
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Watchdog asks – can park and ride reduce road congestion?

Park and ride could help solve road congestion – but people need to know about it! New...
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Transport User Voice: December 2020

What happened at our transport user Covid debate? Hear more about why people love park and ride,...
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Transport User Voice: November 2020

Looking at what makes passengers feel safe, what local lockdowns mean and the effects of the...
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Transport User Voice: October 2020

Latest on our Transport User Communities, priorities for bus passengers, how England's major roads...
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WATCH NOW: the transport user Covid debate

Here's your chance to watch the transport user Covid debate, exploring what transport users need to...
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Annual report and accounts 2019-20

Transport Focus’s annual report and accounts 2019-20, which includes the organisation’s...
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Manchester City Centre Transport Strategy: Transport Focus response

Transport Focus has responded to the draft Manchester City Centre Transport Strategy consultation,...
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King’s Cross station closure

The closure of London King's Cross station over the August bank holiday weekend in 2019 is part of...
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Highways England response to Transport Focus roadside facilities research

In July 2019 Highways England responded to findings and recommendations made in a number of...
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Tram Passenger Survey – Autumn 2018

The sixth annual Tram Passenger Survey asked almost 5000 passengers for their views about the last...
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Tunnel vision: road users’ experiences and expectations of tunnels

It’s important that new tunnels on the strategic road network are designed with users in mind....
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