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Fares and ticketing

Fares and ticketing

Transport User Voice February 2025 – Improving revenue protection...

Playing fair with passengers  Fare evasion has long been an issue for the railway, but...
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Transport User Voice February 2025 – The new £3 bus fare

Is it still value for money? With the announcement of the increase in the £2 capped bus fare to...
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DfT tap-in, tap-out train travel: Transport Focus comment

Commenting on the announcement of tap-in, tap-out pilot schemes for 90 rail stations in the West...
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Great British Rail Sale

Commenting on the ‘Great British Rail Sale', Transport Focus chief executive Alex Robertson,...
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Train ticket machines Which? analysis – Transport Focus comment

Comment on Which?’s report on the price of tickets at station ticket machines Transport Focus...
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LNER fares pilot scheme: Transport Focus comment

Commenting on the announcement of a fares pilot scheme by LNER, Transport Focus chief executive...
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Online ticket retailer fees – Transport Focus comment

Comment on the Office of Rail and Road review of online ticket retailer fees, Transport Focus chief...
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Train station ticket office consultation

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Your Bus Journey interim results

A new report published by Transport Focus provides interim results from the new 'Your Bus Journey'...
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European Transport Conference

Ian Wright, our head of innovation and partnerships will be speaking at the European Transport...
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Ticket office consultation closes with over half a million responses...

The consultation on proposed changes to ticket offices has now closed with watchdogs Transport...
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460,000 responses to ticket office consultation with one week to go

With one week to go before the public consultation on proposed changes to ticket offices ends,...
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Rail fare increase – Transport Focus response

Anthony Smith, chief executive of independent watchdog Transport Focus, said: “Nobody likes...
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Transport User Voice – August 2023

In this month’s Transport User Voice we're reminding people to have their say on the proposed...
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Rail station ticket office changes – have your say as public...

Passengers are asked for their views on the proposed closure of the majority of ticket offices in...
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Transport User Voice – July 2023

In this month's Transport User Voice our chief executive Anthony Smith asks for a period of...
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LNER extends single leg pricing

Commenting on the extension of the LNER single leg pricing trial, Transport Focus chief executive...
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Further £2 bus fare cap extension – Transport Focus response

Today the Government announced an extension to the £2 bus fare cap, and further longer-term...
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£2 bus fare a winner for bus passengers

More people are giving bus a go thanks to the £2 bus fare cap. Independent passenger watchdog...
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Awareness and effect of £2 bus fare: March 2023

Transport Focus wanted to understand more about awareness of the recently introduced £2 bus fare...
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£2 bus fare extension begins today

Today the £2 bus fare cap extension begins, meaning that passengers can use the scheme up until 30...
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Transport User Voice: April 2023

All the latest on the railway including some good news, our Board meeting on transforming travel...
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Avanti West Coast contract extension – Transport Focus comment

Responding to the Department for Transport's decision to extend Avanti West Coast's contract for a...
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Rail fares rise by 5.9 per cent – passenger watchdog responds

Responding to today’s 5.9 per cent annual rail fare rise, Transport Focus director David...
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Transport User Voice: March 2023

End of an era - our chief exec is standing down, what do passengers think about the £2 bus fare...
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Awareness and effect of £2 bus fare

Transport Focus wanted to understand more about awareness of the recently introduced £2 bus fare...
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Passengers have their say on new £2 bus fare

“My normal single ticket is £3.70 and I am therefore making a saving every time I catch the bus....
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Rail fares reform – watchdog comments

Rail fares reform took a step forward today with the announcement of a further trial of single-leg...
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Transport User Voice: February 2023

Read about our new survey looking at bus passenger satisfaction, our chief exec talks about the...
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Watchdog warns rail operators to play fair as penalty fare increases

Transport Focus has called for discretion as the penalty for travelling without a valid train...
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Rail fares rise – passenger watchdog responds

Responding to the Department for Transport rail fares rise announcement, David Sidebottom, director...
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Rail fares July RPI – watchdog responds

Responding to the announcement that rail fares in England will rise below the rate of inflation...
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Watchdog welcomes rail fare sale

Government and the rail industry today launched a sale of up to 50 per cent off over a million rail...
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Rail fares rise – Transport Focus comment

Commenting on the 3.8 per cent increase in rail fares from today, Anthony Smith, chief executive of...
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Transport User Voice: March 2022

Results from our rail passenger survey, including passenger satisfaction by individual train...
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Transport User Voice: February 2022

The latest on our Sort My Sign campaign, what we've been doing to get timetables to meet...
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Travel to work survey

Transport Focus carried out research about travelling to work using its Transport User Panel. This...
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Rail fares – Transport Focus comment

Today the Government announced that rail fares will increase by inflation (RPI - 3.8 per cent) from...
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Journey planning using Traveline

What do you want from a journey planning tool? We worked with Traveline to find out what people...
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Planning journeys

Transport Focus and Traveline have worked together to understand what transport users want from a...
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Transport User Voice: December 2021

Read about how we got on at Highways UK, our chief exec talks about the Integrated Rail Plan and...
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Flexi season ticket survey

What do rail commuters think about the new flexi season ticket introduced in June 2021? To find out...
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Caledonian Sleeper guest satisfaction survey

Transport Focus set up a guest satisfaction survey for Serco Caledonian Sleeper which has been used...
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LNER proposed ticket office changes – Transport Focus response

LNER has proposed changes to the ticket office opening hours at 13 of its stations. Under the...
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Transport User Voice: October 2021

How do passengers feel about travelling now restrictions have eased? Our chief exec talks...
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Have your say: changes to LNER ticket office hours

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Train fares Retail Price Index announcement – Transport Focus response

Today the RPI figure for July was revealed as 3.8 per cent. This has traditionally been used...
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Flexible rail season tickets explained

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Rail flexible season tickets – watchdog comment

Today the new flexible season ticket became available to buy. Anthony Smith, chief executive of...
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Transport User Voice: June 2021

What does the Williams-Shapps Plan for Rail mean for passengers? Our new report on how operators...
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Cuts to bus fares in West Midlands – Transport Focus comment

Commenting on cuts to bus fares announced by National Express West Midlands, Transport Focus chief...
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Transport User Voice: May 2021

A look at best practice on information letting passengers know how busy services are. Also...
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Rail commuting and flexible season tickets

​There has been much talk about Covid-19 changing commuting patterns in the future. Is working...
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Extension of rail travel vouchers – Transport Focus comment

Following the news that rail travel vouchers have been extended by six months, Transport Focus...
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The route ahead: getting passengers back on buses

Throughout the Covid-19 crisis Transport Focus has been publishing insight to ensure transport...
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Rail Penalty Fare value reform – Transport Focus response

Responding to the Department for Transport consultation on the proposed changes to the value of...
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Rail fare increase – Transport Focus response

Commenting on the rail fare increase, which took effect today, Transport Focus chief executive...
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Transport for Wales rail fares increase – Transport Focus comment

Following the announcement that Transport for Wales will increase the cost of regulated rail fares...
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Rail fare increase – Transport Focus response

Tonight the Government has announced an above-inflation increase on regulated fares, delayed to...
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New report reveals bus passengers’ views on flexible tickets

Transport Focus’s latest report with our Transport User Community looks at bus passengers’...
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Transport User Community – evaluating flexible bus fares

This report summarises the findings from Transport Focus's Transport User Community, covering how...
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Rail fares rise – watchdog calls for better fares deals to get...

Following the announcement of July’s Retail Prices Index as 1.6 per cent, Transport Focus is...
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Head Out to Help Out: get passengers back on board with better fares...

Transport Focus is calling on the Government and train companies to work together to offer...
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Transport User Community – rail fares and flexible ticketing

This report covers summaries the findings from Transport Focus’s Transport User Community...
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End of the Monday-Friday commute? Transport watchdog calls for urgent rail...

Independent watchdog Transport Focus has written to the Secretary of State for Transport calling...
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Season ticket refunds – follow-up survey

Transport Focus carried out a survey with its Transport User Panel to better understand the...
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Penalty Fares – how passengers are treated when they appeal

Transport Focus worked with London TravelWatch to produce its latest report on Penalty...
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Transport Focus welcomes new split ticketing tool

Rail ticket retailer trainline.com has launched a new split-ticketing tool on its app. Anthony...
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Rail fares rise – passengers call for a more reliable service

Commenting on the new year rail fares rise, David Sidebottom, director at the independent watchdog...
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Transport Focus objects to ticket office closure at Newport, Essex

In 2019 train company Greater Anglia consulted on its proposal to close the ticket office at...
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Rail fare increases – Transport Focus response

Rail fares will increase by 2.7 per cent in January, the industry announced today. Anthony...
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Time to end rail fare rises based on RPI

Commenting on the predicted rail fare increases in January 2020 set to follow from July's rate of...
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New railcard to cut fares for 16-17 year olds

Commenting on the new 16-17 railcard costing £30 and to be made available from 9am on Tuesday 20...
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Easier fares consultation one year on

Marking one year on since the launch of the easier fares consultation Anthony Smith, Transport...
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Action to reform broken rail fares system

Transport Focus welcomes the rail industry’s ‘Easier Fares for All’ proposals to Government...
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Smarter travel

Passengers increasingly expect services to be delivered to them in smarter ways using technology...
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New Year rail fares rise

Commenting on the New Year rail fares rise Anthony Smith, Transport Focus chief executive,...
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Comment on the announcement that rail fares will rise by 3.1% from...

Anthony Smith, chief executive of the independent watchdog Transport Focus, says: “Many...
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Transport User Voice – September 2018 – High Quality Buses for...

Evaluating a new fleet designed to offer passengers a good experience  Passengers in...
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Transport User Voice – September 2018 – Boosting passenger priorities...

Helping to shape partnership working in two combined authority areas Transport Focus already...
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Jargon to be removed from train tickets

Confusing jargon will be removed from tickets and journey information for half a million train...
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Annual report and accounts 2017-18

Transport Focus's Annual Report and Accounts was laid before Parliament on 12 July 2018.
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Special compensation for Northern passengers

Responding to the announcement of special compensation for Northern rail passengers, Anthony Smith,...
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New fares for Metrolink

Simpler fares are on the cards for Manchester tram passengers. The Transport Focus Tram...
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Rail fares consultation launched

Transport Focus is calling on passengers to have their say on the future of the rail fares...
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High Speed Two (HS2) Passenger Panel Insights

Our customer community was a diverse group of 40 prospective users of the HS2 network. The...
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New independent appeals process – Transport Focus response

Responding to the new independent appeals process to protect rail passengers issued with penalty...
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26-30 Railcard website – disappointment for passengers

Responding to the 26-30 Railcard website technical problems passenger director at Transport...
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Train timetable uncertainty leaves passengers in the dark, warns watchdog

Rail passengers are being let down again by train timetable uncertainty, warns independent watchdog...
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Rail fare rises set to bite

Meet passengers’ basic needs, and offer better-value ticket options, is the message from...
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Advance notice of rail engineering works – correspondence

Transport Focus keeps a close eye on the rail industry’s obligations to ensure timetable changes...
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Train passengers being misled in the run up to Christmas

Give passengers proper warning when you dig up the tracks, says the watchdog. A Transport Focus...
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Tables of sample ticket prices: December 2017

Table of sample rail ticket prices (prices are for illustration only). The fares shown are not...
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Rail fares increase for 2018 – Scotland response

Anthony Smith, chief executive of the independent watchdog Transport Focus, said: "It's mixed...
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Rail fares increase for 2018

Meet passengers’ basic needs, and use a fairer fares formula, is the message from independent...
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Rail fares increase for 2018 – Wales response

Anthony Smith, chief executive of the independent watchdog Transport Focus, said: "A chill wind...
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What’s next? Update to our Insight Plan

Want to know what we're currently working on or about to publish? Our Insight Plan sets out what...
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New 26-30 Railcard – welcome news for passengers

Responding to the announcement of  new railcard for passengers aged 26-30 Transport Focus's chief...
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Travelling by train this Christmas? Act now to get bargain fares

Planning a shopping trip, panto outing, or a visit to relatives over the festive season? With 95...
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Passengers welcome South West Trains Waterloo compensation

David Sidebottom, Director, responded to the announcement that South West Trains monthly and annual...
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How to beat the rail fares rise – ticket guide out today

Do you find train fares complicated and confusing? Are you worried that you might buy a more...
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Rail fares rise – response to inflation figure

David Sidebottom, director of Transport Focus, the independent transport user watchdog,...
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Northern industrial action – Transport User Panel survey

The survey was undertaken in order to get a sense of how passengers feel about the industrial...
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Merseyrail industrial action – Transport User Panel survey

The survey was undertaken in order to get a sense of how passengers feel about the industrial...
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Office of Rail and Road ‘Measuring Up’ report –...

Commenting on today’s ‘Measuring up’ report from Office of Rail and Road, Anthony Smith,...
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Fairer fares, Transport Focus response

Responding to the Rail Delivery Group's announcement guaranteeing simpler fares, Anthony Smith,...
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National Rail Passenger Survey – NRPS – Autumn 2016 – Main Report

We survey more than 60,000 passengers a year to produce the National Rail Passenger Survey...
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Which? annual rail survey – Transport Focus response

Today Which? published its latest passenger satisfaction poll. Anthony Smith, chief executive of...
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Train fares rise – what does it mean for passengers?

Responding to the fares rise Transport Focus chief executive, Anthony Smith,...
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Ten ways to find cheaper train tickets

Looking to get the best deal on train tickets? Our surveys tell us that more than half of...
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Welcome action on rail fares and ticketing

Transport Focus was part of a wide-ranging group that agreed The Action Plan for Information on...
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Penalty fares reforms – Transport Focus response

Responding to the government plans to reform penalty fares to protect rail passengers, Transport...
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Table of sample ticket prices: December 2016

Table of sample rail ticket prices (prices are for illustration only). The fares shown are not...
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Rail fares set to increase – Transport Focus response

Responding to announcement that the overall average fare rise next year is 2.3 per cent Transport...
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Smart ticketing in the north: what do passengers think?

We asked people about their current perceptions of travel within the region, and their needs and...
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Paying for public transport with contactless – what do passengers think?

Building on the work we did in 2014 around using contactless cards for rail travel, we asked how...
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A smarter way to travel

Transport ticketing is once again a hot topic. The Secretary of State wants to see smart...
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Smart ticketing in Brighton: what do passengers think?

The key smartcard has been available on Go-Ahead’s buses in Brighton for several years now, but...
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Rail ticketing – Transport Focus response to ORR review

Today the regulator (Office of Rail and Road) published its review of the rail retail market, which...
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Transport User Voice – October 2016 – Coming soon

We have a number of research reports due out in the coming months. Smart ticketing on buses in...
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GTR changes its ticket office proposals

Govia Thameslink Railway (GTR) has altered its plans to change how ticket offices will be staffed...
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Transport Focus Workplan 2016-17

The time has come to boost the influence of transport users over the major decisions that affect...
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GTR consultation on ticket office changes – Transport Focus response

Govia Thameslink Railway (GTR) has proposed changes to how ticket offices will be staffed at over...
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Improving passenger compensation – Transport Focus responds

Responding to the recommendations called for by the Office of Rail and Road (ORR) to help rail...
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Transport Card Forum 15 March 2016

Emma Bramwell, senior insight advisor, will be giving an update on the passenger perspective of...
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Smart cities and communities

Ian Wright, head of insight, will speak at Smart Cities & Communities: Shaping the Future...
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Smart Cities & Communities: Shaping the Future

Chief executive, Anthony Smith, will be attending the Smart Cities & Communities: Shaping the...
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New types of tickets with smart ticketing – what do passengers think...

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Using smartcards on rail in the south east of England: what do passengers...

This research explored what passengers need and want when it comes to smartcards. It found out...
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Smartcards on c2c: what do passengers think? – full slide pack

The train company c2c introduced smart ticketing in 2014 and this research reveals the views and...
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New types of tickets with smart ticketing: what do passengers think about...

This research looked specifically at the carnet concept of offering a discount when passengers buy...
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“I think the word smart means it works with your life.”

This is one of many views expressed by passengers in new research about smart ticketing published...
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New types of tickets with smart ticketing: what do passengers think about...

This research looked specifically at the carnet concept of offering a discount when passengers buy...
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Smartcards on c2c: what do passengers think?

The train company c2c introduced smart ticketing in 2014 and this research reveals the views and...
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Using smartcards on rail in the south east of England: what do passengers...

This research explored what passengers need and want when it comes to smartcards. It found out more...
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Passengers should claim compensation: train companies must make it easier...

Responding to the super complaint launched by Which?, David Sidebottom, Transport Focus’s...
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Table of sample ticket prices: December 2015

These sample ticket prices are for illustration only. The fares shown are not statistically...
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Fares increase – Transport Focus response

Today the Rail Delivery Group has announced that the overall average fare rise is 1.1 per...
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Competition in passenger rail services in Great Britain

This is Transport Focus's response to the Competition and Markets Authority consultation on...
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Retail Market Review – Transport Focus consultation response

The Office of Rail and Road was consulting on its emerging findings on how the ticket retailing...
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Public transport ticketing schemes block exemption: Transport Focus...

The Competition and Markets Authority was conducting a review of the ‘block exemption’. This is...
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Correspondence with Virgin Trains, about the changes to use of Railcards...

Transport Focus has responded to Virgin Trains announcement that Railcard holders will no longer...
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Transport Focus response to Virgin railcard changes

Rail passengers using Virgin trains' services on the West Coast Main Line will be dismayed to hear...
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July’s inflation figure – Transport Focus response

Responding to the publication of July’s Retail Price Index (RPI) inflation figure of 1 per cent,...
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Tomorrow’s Rail Conference

Anthony Smith, chief executive, will be joining the panel discussion on what the main priorities...
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Dentons seminar – Rail policy in the new parliament: All change?

David Sidebottom, passenger director, will be taking part in a panel discussion looking at the...
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Smart Transport workshop

Louise Coward, senior insight advisor, will be speaking on ‘what passenger will want’ at the...
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New retail Code of Practice – Passenger Focus response

Responding to the publication of a new retail Code of Practice, David Sidebottom, Passenger Focus...
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PLUSBUS user research report

Passenger Focus carried out this research to better understand existing and potential PLUSBUS...
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Smart ticketing in Norfolk: what do passengers think? – summary...

Passenger Focus carried out this research to better understand the Norfolk smart ticketing pilot on...
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Smart ticketing in Norfolk: what do passengers think? – full phase...

Passenger Focus carried out this research to better understand the Norfolk smart ticketing pilot on...
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Rail passengers welcome flexible ‘advance on the day’ tickets

Passengers are keen to use Advance purchase on the day (APOD) tickets in order to make significant...
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Rail passengers welcome flexible ‘advance on the day’ tickets

Passengers are keen to use Advance purchase on the day (APOD) tickets in order to make significant...
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Buying Advance tickets on the day of travel: what do passengers think?

Passenger Focus would like to see public transport as easy to use as possible, and for passengers...
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Buying Advance tickets on the day of travel: what do passengers think?...

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Rail passengers and apps: what next? – Summary report

This research explored how rail apps could be developed in the future. Its objectives were to:...
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Rail passengers and apps: what next? – full slide pack

This research explored how rail apps could be developed in the future. Its objectives were to:...
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Don’t treat us like criminals when we make a mistake – rail...

Today the independent watchdog Passenger Focus renews its call to the rail industry to play fair...
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Ticket to Ride – an update

Passenger Focus has always taken the view that everyone should buy a ticket when travelling on the...
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Fares and financing debate

Linda McCord, passenger manager, will be presenting Passenger Focus views at a panel debate on...
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New Year fare increase – Passenger Focus response

Anthony Smith, chief executive of the independent watchdog Passenger Focus, said:“Although fares...
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Table of sample Anytime return prices: December 2014

These sample ticket prices are for illustration only.  The fares shown are not statistically...
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Table of sample off-peak return prices: December 2014

These sample ticket prices are for illustration only.  The fares shown are not statistically...
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Table of sample annual season ticket prices: December 2014

These sample ticket prices are for illustration only.  The fares shown are not statistically...
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Improving ticket vending machines at stations – letter and...

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Smart ticketing – contactless payment for rail

Speed, ease of payment and flexibility make using a bank card to travel by rail more attractive say...
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Smart ticketing – contactless payment for rail – summary report

Contactless payment is increasingly being used to pay for low-value items and a replacement for...
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Smart ticketing – contactless payment for rail research – full...

Contactless payment is increasingly being used to pay for low-value items and a replacement for...
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Fares increase for 2015

Today the rail fares for 2015 were published. David Sidebottom, director at the independent...
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Retail Market Review consultation – Passenger Focus response

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ORR consultation: Towards a code of practice on retail information –...

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New East Coast operator announced

Today the Department for Transport has announced a new operator for the East Coast railway, from...
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Smarter travel

We have a new section of the website focussing on our work on smarter travel. Passengers are...
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Changes to the Gold Card rail travel discount scheme – Passenger...

Responding to the Association of Train Operating Companies’ announcement that the Gold Card rail...
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Chancellor’s rail fare increase announcement

Today the Chancellor announced that regulated rail fares will now increase in line with inflation...
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Train operator customer relations manager meeting

Passenger Focus managers, Linda McCord and Katie Armstrong, will be presenting and discussing...
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Regulated train fares in England set to rise by an average of 3.5 per cent...

Responding to news that inflation as measured by the Retail Prices Index (RPI) in July 2014 was 2.5...
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Fare rise warning for Northern Rail passengers

Passenger Focus is warning passengers travelling on Northern Rail that they could be hit by fare...
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UK Light Rail Conference 2014

Keith Bailey, Passenger Focus senior research adviser, will be presenting at the UK Light Rail...
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March 2014 Rail Technology Magazine: Get smart – the benefits of...

Louise Hall, senior researcher adviser at Passenger Focus, writes about the benefits of smart...
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Railfuture East AGM

Linda McCord, Passenger Focus senior passenger manager, will be presenting at Railfuture's...
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Passenger Transport Executive Group: Safety and Security Task Meeting

Linda McCord, Passenger Focus senior passenger manager, will be presenting the results of the...
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c2c management conference

David Sidebottom, Passenger Focus's acting chief executive, will be speaking at the c2c management...
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Transport Ticketing and Information conference

David Sidebottom, Passenger Focus's acting chief executive, will be one of the panel members for...
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Rail companies should do more to promote passengers’ refund and...

In welcoming the report published today by the Office of Rail Regulation (ORR), Passenger Focus’s...
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February 2014 Bus and Coach Professional magazine: Late running tolerated...

Bus and Coach Professional magazine features our Bus punctuality and timetables research. The...
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January 2014 Passenger Transport: Decline in satisfaction is a...

Passenger Transport features our recent National Rail Passenger Survey. The article also...
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January 2014 Passenger Transport: Lowest overall increase in rail fares...

David Sidebottom, acting chief executive of Passenger Focus, comments on January's...
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Fares 2014: our response

Today the rail fares for 2014 were published.  David Sidebottom, acting chief executive...
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Table of sample annual season ticket prices: December 2013

These sample ticket prices are for illustration only.  The fares shown are not statistically...
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Table of sample Anytime return ticket prices: December 2013

These sample ticket prices are for illustration only.  The fares shown are not statistically...
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Table of sample off-peak return ticket prices: December 2013

These sample ticket prices are for illustration only.  The fares shown are not statistically...
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#railweatherwatch – how are you finding it?

Severe weather conditions in Scotland and the north of England have caused extensive travel...
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Rail fares announcement – Passenger Focus response (December 2013)

Today the Government announced that regulated rail fares will now increase in line with inflation...
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November 2013: The Inside Track with: Guy Dangerfield

Luke Upton, global transport forum editor, interviewed Guy Dangerfield, passenger issues manager,...
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How the rail industry works – an overview

This two-page document is a very brief overview of how the rail industry works, including some...
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November 2013 Passenger Transport: Bus user needs are probed by watchdog

Passenger Transport feature on our recent bus Passenger Power! seminar. The article also...
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Autumn 2013 National Passenger Survey

The results of the autumn wave of Passenger Focus's rail National Passenger Survey (NPS) are...
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October 2013 – Coach & Bus Week: New Passenger Focus reports...

Coach & Bus Week feature on our recent bus Passenger Power! seminar. The article...
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November 2013 Rail Professional: Of fares and ticketing…

Anthony Smith writes for the 'in the passenger seat' section, on fares and ticketing.
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October 2013 Rail Magazine: Fares increases capped as DfT considers...

Anthony Smith, chief executive of Passenger Focus, comments on the fare rise cap as...
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October 2013 Transport Times: Passengers feel a faint glow of technology

Anthony Smith writes about transports technology for passengers. He claims that combining...
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Fares and ticketing review – Passenger Focus response

The passenger watchdog has responded to news on fare rises. The Department for Transport has...
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Smartcards better value than other tickets, say passengers

Almost three in four smartcard users (71 per cent) were satisfied with value for money compared to...
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Smart ticketing – Oxford SmartZone

This report, the second in a wide-ranging research programme on smart ticketing, considers the...
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Ticketing measures announcement – Passenger Focus response

The passenger watchdog has welcomed today’s announcement by transport minister Norman Baker, of a...
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BBC News: Train passenger watchdog welcomes ticket initiatives

Anthony Smith talks about ticket initiatives are welcomed by passenger. He says passenger...
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Flexible ticketing pilot announced – Passenger Focus response

The passenger watchdog has welcomed today’s announcement by transport minister Norman Baker, of a...
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September 2013 Transport Times: What makes bus travel value for money?

Anthony Smith writes about value of money on bus travel. He says there is a cloud of...
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Smarter ticketing: Passenger Focus response to announcement of South East...

Today the Department for Transport announced a £45m rollout of smart ticketing in the South...
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August 2013 Rail Professional: Is the average commuter still with us?

Anthony Smith writes about commuters' behaviour. He says beneath the headline results of...
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Regulated train fares in England are set to rise by an average of 4.1 per...

David Sidebottom, passenger director, Passenger Focus, said:“Passengers will shrug wearily at the...
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Passengers welcome the simplicity and savings the extension of smart...

Rail passengers have a clear appetite for smart ticketing, particularly if it means tickets are...
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Smart ticketing – what rail passengers want – July 2013

Passengers are increasingly coming to expect services to be delivered to them in smarter ways as...
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June 2013 Rail Professional: Reserve and go – the way forward?

Anthony Smith writes about advanced tickets.
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April 2013 Passenger Transport: your customers don’t trust you

A feature on trust amongst passengers, prompted by a seminar at which Anthony Smith gave the...
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Passenger Focus response to Scottish fares announcement

Responding to the news that the ScotRail has simplified its pricing structure to remove the need...
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Fares database release – Passenger Focus response

David Sidebottom, Passenger Focus director, said: “Value for money has become the...
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Transport Ticketing 2013

David Sidebottom Passenger Focus passenger team director will be presenting at the Transport...
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London Midland passenger compensation – Passenger Focus response

Anthony Smith, Passenger Focus chief executive, said: “We worked with London Midland to...
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Network Rail on course to hit efficiency targets – our Chief...

Today the Office of Rail Regulation has released its annual assessment of Network Rail...
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Rail fares announcement – Passenger Focus responds

Anthony Smith, chief executive of Passenger Focus, said: “We welcome the news that Government...
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London Midland announcement on ticket offices – Passenger Focus...

Anthony Smith, chief executive of Passenger Focus, said:“Passengers tell us that when they go to...
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Passenger compensation – Passenger Focus response

Anthony Smith, Passenger Focus chief executive, said: "Train companies should work hard to inform...
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IPPR’s new report – Passenger Focus responds to the publication of...

David Sidebottom, Passenger Focus director, said: “Passengers have had to endure years of...
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July’s inflation figure announced – Passenger Focus responds

David Sidebottom, Passenger Focus, director, said:“We are disappointed by the news that in...
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Passenger Focus responds to Government’s rail fares and ticketing...

Independent passenger watchdog Passenger Focus has responded to the Government’s consultation on...
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Passenger Focus response to First Bus fare cut in Manchester

Hard-pressed passengers in Manchester will welcome the news about fare reductions announced by...
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Comparison of international rail fares and ticketing report for ATOC and...

Passenger Focus and the Association of Train Operating Companies have commissioned some research...
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Industry Strategic Business Plan – Passenger Focus response

Today Network Rail and train operators issued the industry strategic business plans - a response to...
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Tables of randomly-selected sample ticket prices

These sample ticket prices are for illustration only. Please see the news item on 2013...
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Passenger watchdog urges rail travellers to check now to avoid fare rises...

Many passengers soon to renew their rail season tickets are again facing price rises that will, in...
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Passenger Focus response to the Government’s rail fares and ticketing...

This report provides our response to the Government’s consultation; summarises our research and...
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Passenger Focus evidence to the House of Commons Transport Committee...

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Passenger Focus response to the Office of Rail Regulation’s (ORR) report...

In response to the Office of Rail Regulation’s (ORR) report on ticketing, David Sidebottom,...
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Ticket to ride? – summary report – May 2012

It is right and proper that passengers buy a ticket. Passenger Focus has never had a problem with...
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Ticket to ride? – full report – May 2012

It is right and proper that passengers buy a ticket. Passenger Focus has never had a problem with...
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Fares and Ticketing Review – Summary – April 2012

In March 2012 the Department for Transport launched a review of rail fares and ticketing. This...
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The Great Western Franchise consultation response from Passenger Focus

Passenger Focus welcomes the opportunity to provide a rail passengers’ perspective as the...
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Passenger Focus response – Proposal to change Tunbridge Wells &...

The electronic National Rail Timetable (eNRT) #206 and Southeastern’s ‘Mainline 5’ timetables...
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January 2012 fare examples

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Passenger Focus response on the proposed changes to ticket office opening...

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Ticket Retailing Website Usability

This report sets out the findings of Passenger Focus’s research into how easy it is for...
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Delays and disruption – Rail passengers have their say

Our previous research has shown a high level of dissatisfaction with handling of disruption. We...
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Passenger Focus response to ‘National Rail Penalty Fares Rules,...

Passenger Focus welcomes the opportunity to comment on the proposed changes to the existing penalty...
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