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Transport Focus Business Plan

Transport Focus has published its new Business Plan which sets out an exciting programme of work...
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Less than half of lorry and coach companies satisfied with England’s...

Less than half (49 per cent) of freight and coach businesses are satisfied with England’s...
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Coronation and Eurovision travel

Transport Focus wanted to understand more about how and when passengers might be travelling during...
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UK Bus & Coach Conference 2023, Birmingham

Director, David Sidebottom, will be at the speaking as part of a panel on the first day of the UK...
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Annual report and accounts 2021-22

Transport Focus’s annual report and accounts 2021-22, which includes the organisation’s...
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New Chair announced

Today the Department for Transport announced the new Chair of Transport Focus will be Nigel...
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Workplan 2022-23

Here is Transport Focus’s workplan for 2022-23. We aim to make a difference by making...
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Logistics and Coach Survey: Strategic Roads

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Latest results published from Logistics and Coach Survey

Transport Focus has today published the latest results from its Logistics and Coach Survey:...
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Annual report and accounts 2020-21

Transport Focus’s annual report and accounts 2020-21, which includes the organisation’s...
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Accessible transport: unlocking a better normal – upcoming event

What are the challenges disabled people have faced over the last year, and what have transport...
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Christmas travel refunds for rail and coach passengers – Transport Focus...

Commenting on the Government decision to offer refunds for cancelled Christmas train and coach...
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WATCH NOW: the transport user Covid debate

Here's your chance to watch the transport user Covid debate, exploring what transport users need to...
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Annual report and accounts 2019-20

Transport Focus’s annual report and accounts 2019-20, which includes the organisation’s...
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LIVE EVENT: the transport user Covid debate

Join Transport Focus to explore what transport users need to help them travel with confidence now...
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Workplan 2020 – 21

Transport Focus's 2020 - 21 workplan sets out our key campaign and work objectives plus financial...
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Logistics and Coach Survey: Strategic Roads

Transport Focus surveyed freight logistics and coach businesses who use the motorways and major...
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Transport Focus welcomes new London TravelWatch director

Independent watchdog Transport Focus welcomes new London TravelWatch director Emma Gibson. Chief...
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Transport Focus response to the Scottish Government’s National...

The draft National Transport Strategy advocates a vision for Scotland’s transport system that...
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Key research publications

The table below lists the most important pieces of research we have carried out and published in...
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Motorway Services User Survey 2019

Transport Focus carried out a large-scale survey on the experience of visitors to 111 of...
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Organisation chart

This chart details the staff structure of Transport Focus as of August 2021.
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UK Coach Awards, Blackpool

David Beer, stakeholder manager, is attending the UK Coach Awards. He will also present the Express...
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International Rail Air Organisation, Manchester

David Sidebottom, director at Transport Focus, is speaking at the International Air Rail...
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Coach industry can do more to attract new passengers, says watchdog

New research, from independent transport user watchdog Transport Focus, has identified changes that...
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Getting to and from the airport. Is coach an option?

Transport Focus, Heathrow Airport and the Department for Transport commissioned a programme of...
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Smarter travel

Passengers increasingly expect services to be delivered to them in smarter ways using technology...
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Logistics and Coach Manager Survey: England’s strategic roads

This report provides a snapshot of how satisfied freight, logistics and coach operators are with...
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Roads management must improve to keep the country on the move, say coach...

Latest user research from Transport Focus into the roads network managed by Highways England shows...
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Annual report out now

What have we done to help transport users? Transport Focus is a consumer organisation – a...
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Annual report and accounts 2017-18

Transport Focus's Annual Report and Accounts was laid before Parliament on 12 July 2018.
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Transport User Voice newsletter – out now

The July 2018 issue of Transport User Voice is out now. Click here to read more on: ...
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Connecting the South East, Farnborough

Anthony Smith, chief executive at Transport Focus, is speaking at Connecting the South East. The...
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Workplans 2018

We are the independent transport user watchdog. Our mission is to get the best deal for passengers...
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UK Infrastructure Show, Birmingham

Anthony Smith, chief executive at Transport Focus, is speaking at the UK Infrastructure Show on...
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Weather watch 2

The return of recent extreme weather continues to make things tough for transport users, especially...
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Customer experience measurement in the travel and transport industry...

The world is changing fast around us. The way people interact with travel services is being...
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Weather watch

Widespread heavy snow and Storm Emma are making things tough for transport users in various parts...
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New Civil Engineer’s UK Transport, London

Anthony Smith, chief executive at Transport Focus, is speaking at the New Civil Engineer’s UK...
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Transport User Voice – February 2018 – Opportunity to make a...

Could you be our next Board member? The Department for Transport is to appoint two new members...
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Northern plans for transport – Transport Focus response

A 30-year vision for the future of transport in the North has been unveiled today. Transport for...
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A chill wind – managing disruption is key to trust

The recent cold spell has highlighted again the importance of how disruption is managed and, in...
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Transport User Voice – new issue out today

The December 2017 issue of Transport User Voice is out now. Click here to read more on: ...
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What’s next? Update to our Insight Plan

Want to know what we're currently working on or about to publish? Our Insight Plan sets out what...
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Transport User Voice – Northern transport reception

We’ve been sharing our plans to ensure transport users are at the heart of northern...
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Board meeting minutes – March 2017

Here are the minutes from the public Board meeting held in London in March 2017. They have been...
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Transport User Voice – Northern transport reception

Would you like to find out more about what we do for transport users in Northern England? Why...
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Developing a transport strategy for the Midlands: devolution,...

Transport Focus director, David Sidebottom, is speaking at the Westminster Energy, Environment and...
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Welsh language report 2016-17

We wrote to the Welsh language commissioner to report on how we dealt with Welsh language issues in...
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Insight Plan 2017-18: Making a difference for transport users

Our Insight Plan sets out what insight work we have recently published and plan to carry out – we...
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The next three years 2017-20: Making a difference for transport users

Transport Focus’s 2017-20 Workplan sets out our long-term key campaign and work objectives for...
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Workplan 2017-18: Making a difference for transport users

Transport Focus's 2017-18 Workplan sets out our key campaign and work objectives plus financial...
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Annual report and accounts 2016-17

Transport Focus's Annual report and accounts was laid before Parliament on 18 July 2017.
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Transport Focus Freedom of Information Act publication scheme

This publication scheme is based on the model scheme prepared and approved by the Information...
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Board meeting minutes – November 2016

Here are the minutes from the public Board meeting held in Birmingham in November 2016. They have...
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Workplan report 2016-2017

The final Workplan Report for the year 2016-2017 can be found here.
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Board meeting papers – March 2017

Supporting papers for the Transport Focus Board meeting which takes place at the St Bride's...
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Transport User Voice – new issue out today

The February 2017 issue of Transport User Voice is out now. Click here to read more on: ...
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July 2016 London Board meeting papers

Supporting papers for the Transport Focus public Board meeting which took place in London on...
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Board meeting minutes – March 2016

Here are the minutes from the public Board meeting held in London in March 2016. They have been...
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Board meeting minutes – July 2016

Here are the minutes from the public Board meeting held in London in July 2016. They have been...
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November 2016 Birmingham Board meeting papers

Supporting papers for the Transport Focus public Board meeting taking place in Birmingham, at the...
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Transport User Voice – new issue out today

The November 2016 issue of Transport User Voice is out now. Click here to read more on: ...
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Transport User Voice – November 2016 – Anthony Smith’s...

Investment rules! Great to see the announcements around the new Greater Anglia franchise: new...
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Transport User Voice – November 2016 – Talking directly to transport...

Need to find out what transport users really think? Transport Focus has set up an online panel...
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Smart ticketing in the north: what do passengers think?

We asked people about their current perceptions of travel within the region, and their needs and...
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Paying for public transport with contactless – what do passengers think?

Building on the work we did in 2014 around using contactless cards for rail travel, we asked how...
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A smarter way to travel

Transport ticketing is once again a hot topic. The Secretary of State wants to see smart...
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Have your say on transport issues

As the independent watchdog, we want to know what you really think. We carry out regular...
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Customer Experience Summit 2016

Transport Focus senior insight advisor, Keith Bailey will be speaking on a panel at the Customer...
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Euro Bus Expo 2016

Transport Focus passenger manager, Linda McCord, will be on a panel, at the Euro Bus Expo at the...
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Changes to your rights – Transport Focus response

Transport users will get new rights from tomorrow. The new Consumer Rights Act and National Rail...
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Know your rights – changes for transport users

On Saturday 1 October, the new Consumer Rights Act and National Rail Conditions of Travel will come...
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Transport Focus stakeholder reception – Birmingham

We would like to invite you to an evening reception at the Library of Birmingham on Wednesday 16...
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Transport User Voice – October 2016 – Anthony’s editorial

Welcome to your new-look Transport User Voice, bringing together all the top stories from our work...
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Transport User Voice – October 2016 – Coming soon

We have a number of research reports due out in the coming months. Smart ticketing on buses in...
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Passenger Voice September 2016: Transport Focus board member for Wales

Have you got the skills and experience to make sure the voice of transport users in Wales is...
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Board meeting – London – July 2016

There will be a public meeting of the Transport Focus Board on 21 July 2016 at Fleetbank House,...
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Annual Report and Accounts 2015-16

The Annual Report and Accounts was laid before Parliament on 4 July 2016.
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Board meeting – Birmingham

There will be a public meeting of the Transport Focus Board on 16 November  2016 at the...
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Passenger Voice June 2016: Scottish and Welsh elections: a clearer picture...

The results are in in the Scottish and Welsh elections, but what does this mean for transport...
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Passenger Voice June 2016: Anthony Smith’s editorial

On the buses? The Bus Services Bill has arrived Big changes to the way the bus services in...
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Transport Focus Workplan 2016-17

The time has come to boost the influence of transport users over the major decisions that affect...
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How was it for you? Measuring transport users’ emotions

How did your journey make you feel? It’s not a question we have been able to ask passengers –...
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Passenger Voice April 2016: Research coming soon

Over the next few months Transport Focus will be publishing lots of new research into passengers’...
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March 2016 Manchester Board meeting papers

Here can be found the supporting papers for the Transport Focus public Board meeting held in...
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March 2016 Manchester Board meeting agenda

The agenda for the Transport Focus public Board meeting held in Manchester on the 17 March 2016.
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Instructions for responding to the Invitation to Preferred Supplier List...

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Passenger Voice – April 2016

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Smart cities and communities

Ian Wright, head of insight, will speak at Smart Cities & Communities: Shaping the Future...
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Transport Focus Board Meeting, Manchester – March 2016

Transport Focus would like to invite you to join us for our public Board Meeting. This will...
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Passenger Voice February 2016: Tell us what you think about Passenger Voice

We hope that you find this newsletter helpful and interesting. Please tell us what you think by...
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Passenger Voice February 2016

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New types of tickets with smart ticketing – what do passengers think...

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New types of tickets with smart ticketing: what do passengers think about...

This research looked specifically at the carnet concept of offering a discount when passengers buy...
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Board meeting minutes – November 2015

Here are the minutes from the public Board meeting held in Gateshead in November 2015. They have...
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January 2016 – London Board meeting papers

Papers for the Board Meeting held in London on 14 January 2016.
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Workplan Report 2015-16

The Workplan Report 2015-16 can be found here and is updated monthly.
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Transport Focus Board Meeting, London – January 2016

Transport Focus would like to invite you to join us for our public Board Meeting. This will take...
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Instructions for responding to the Invitation to Preferred Supplier List...

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Passenger Voice January 2016: Research coming soon…

Over the next few months Transport Focus will be publishing lots of new research into passengers’...
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Passenger Voice – January 2016

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Westminster Energy, Environment & Transport Forum Keynote Seminar: ...

David Sidebottom, passenger director, will be giving a keynote address at the event. He will be...
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Passenger Voice December 2015: Tell us what you think about Passenger Voice

We hope that you find this newsletter helpful and interesting. Please tell us what you think by...
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Passenger Voice December 2015: Anthony Smith’s editorial

Investment continues, time to ensure passengers are at the heart of the decisions Passengers will...
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Passenger Voice – December 2015

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Board meeting minutes – May 2015

Board meeting minutes from our public Board meeting held on 14th May 2015 in Cardiff, signed by the...
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Board meeting minutes – September 2015

Board meeting minutes from our public Board meeting held on 16th September 2015 in Edinburgh,...
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Board meeting minutes July 2015 – London

Board meeting minutes from the public Board meeting held on 16th July 2015 in London, signed by the...
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November 2015 Board meeting papers – Newcastle

These are the papers for the public Board meeting held in Newcasle on the 12th November 2015. This...
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Have your say on north east transport

The independent transport watchdog asks: is the North East well connected - or out on a...
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Passenger Voice November 2015: Could you contribute to a transport...

Do you want to help create better transport? The IMCreate hackathon aims to bring together 100...
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Passenger Voice October 2015: Can public transport ever offer a better...

Passengers’ ability to get from A to B easily is an essential element in deciding on whether to...
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Passenger Voice October 2015: Competition, competition, competition

We have recently been asked to comment on three public transport consultations, all of which have...
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Passenger Voice – October 2015

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Edinburgh Conference Presentations – September 2015

“Can public transport ever offer a better choice?” Date: Wednesday 16...
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TravelWatch North West conference 2015

David Beer, passenger executive, will be speaking at the TravelWatch North West conference. He will...
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Can public transport ever offer a better choice?

We would like to invite you to our conference, Can public transport ever offer a better choice? at...
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September 2015 – Board meeting papers – Edinburgh

Papers for the Board meeting held in Edinburgh on Wednesday 16 Septeember 2015.
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Social media monitoring – pilot research report

Transport Focus is interested in using social media as a new way of understanding passengers’...
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Passenger Voice – September 2015

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Transport Focus Events – Edinburgh, September 2015

Information on the Transport Focus events in Edinburgh this September 2015. Including running order...
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Passenger Voice August 2015: Can public transport ever offer a better...

Passenger Voice readers are invited to join us for a conference to discuss the topic ‘Can public...
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Passenger Voice – August 2015

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Passenger Voice – July 2015

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Passenger Focus annual report and accounts 2014-15

Passenger Focus (the operating name of the Passengers' Council, now known as Transport Focus)...
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Gifts and Hospitality register 2012-13

Table detailing gift and hospitality declarations for 2012/13
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Contacting us: a temporary change

From 1pm on Friday 19 June to 9am on Monday 22 June Transport Focus staff will be unable to access...
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Policy Knowledge Event: Policy Priorities for Transport

This event will be looking at the emerging issues facing interconnected transport. There will be...
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Latest Passenger Voice e-newsletter – June 2015

The June edition of Passenger Voice went out on Friday - click here to sign up to receive it...
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Passenger Voice June 2015: How will the Welsh National Transport Plan...

What will transport look like over the next 30 years in Wales? This was the big question debated at...
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Passenger Voice June 2015: Transport for all

In April we held another session of our Accessibility Forum. Made up of organisations representing...
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Passenger Voice June 2015: Anthony Smith’s editorial

New government: more of the same for passengers?  The dust is now settling after the general...
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Passenger Voice June 2015

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May 2015 conference – Diane McCrea

Presentation from Diane McCrea, our Board Member for Wales, at our conference "Putting passengers...
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May 2015 conference – Siân Summers-Rees

Presentation from Siân Summers-Rees, Director for Wales, Community Transport Association, at...
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May 2015 conference – Anthony Smith, Transport Focus

Presentation from Anthony Smith, chief executive of Transport Focus, at our conference "Putting...
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Putting passengers first: how will the Welsh National Transport Plan...

We would like to invite you to join our Board for our conference “Putting passengers first: how...
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May 2015 Board Meeting papers

Papers for our May 2015 Board Meeting in held in Cardiff
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Passenger Voice May 2015: Anthony Smith’s editorial

Transport Focus has arrived! Transport Focus is now in action – reflecting our new remit to...
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Passenger Voice May 2015: How will the Welsh National Transport Plan...

Passenger Voice readers are invited to join us for a conference to explore the theme ‘Putting...
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Passenger Voice May 2015: How will the Welsh National Transport Plan...

Passenger Voice readers are invited to join us for a conference to explore the theme ‘Putting...
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Workplan 2015-16

Download Transport Focus's workplan to find out how we propose to make a difference for...
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March 2015 edition of Passenger Voice now out

Passenger Voice is our monthly e-newsletter which highlights some of our work on behalf of...
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Board meeting minutes – February 2015

Please find here the minutes from our public Board meeting held in February 2015 in London. These...
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Passenger Focus Board Meeting, London – February 2015

There will be a Passenger Focus Board meeting held at Fleetbank House, London on Thursday 12...
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February 2015 Board Meeting papers

Papers for the Board Meeting held in London on 12 Febraury 2015.
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February 2015 edition of Passenger Voice now out

Passenger Voice is our monthly e-newsletter which highlights some of our work on behalf of...
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Board meeting minutes – November 2014

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Board meeting minutes – February 2014

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Board meeting minutes – November 2013

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Board meeting minutes – September 2013

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Board meeting minutes – September 2014

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Board meeting minutes – May 2014

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January edition of Passenger Voice now out

Passenger Voice is our monthly e-newsletter which highlights some of our work on behalf of...
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New chair of Passenger Focus announced

The Department for Transport have today announced the appointment of Jeff Halliwell as chair of...
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Road user director application pack – December 2014

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Passenger Focus Board member application pack – December 2014

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Framework agreement between the Department for Transport and Passenger...

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Smarter travel

We have a new section of the website focussing on our work on smarter travel. Passengers are...
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Longer distance journeys: are we well connected?

Please click the link below to download the presentation slides from this...
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Longer distance journeys: are we well connected? presentation slides

This ZIP file archive contains the slides that were presented at Passenger Focus's conference,...
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November 2014 Board meeting papers

Papers for the Board Meeting held in Birmingham on 13 November 2014.
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New name to reflect our wider role

A new voice and making a difference for many road users - that is the promise from independent...
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Passenger Focus appoints roads advisors to help prepare for new remit

Passenger Focus has just appointed Geoff Dunning and David Leibling to act as temporary, part-time...
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October edition of Passenger Voice now out

Passenger Voice is our monthly e-newsletter which highlights some of our work on behalf of...
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Passenger Focus Board Meeting, London – September 2014

There will be a Passenger Focus Board meeting held at Fleetbank House, London on...
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September 2014 Board Meeting papers

Papers for the Board Meeting held in London on 10 September 2014.
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What will society expect from a railway in 20 years? – Institution of...

Ian Wright, head of research, will be presenting a paper on ‘The longer term trends that the...
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September edition of Passenger Voice now out

Passenger Voice is our monthly e-newsletter which highlights some of our work on behalf of...
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Final signed minutes – February 2013 Board meeting

Final signed minutes of the Board meeting held in London on Wednesday 13 February 2013.
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August edition of Passenger Voice now out

Passenger Voice is our monthly e-newsletter which highlights some of our work on behalf of...
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Passenger Focus annual report and accounts 2013-14

Passenger Focus (the operating name of the Passengers' Council) annual report and and accounts...
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June edition of Passenger Voice now out

Passenger Voice is our monthly e-newsletter which highlights some of our work on behalf of...
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Passenger Focus seminar – “Scottish Major Events 2014”

Passenger Focus held a seminar in Glasgow on 12 June 2014 to discuss the Commonwealth Games and...
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‘Give rail a go!’ New research about passengers in Scotland

It is possible to improve perceptions of train travel through encouragement. This is a finding of...
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Transport integration in Scotland

Passenger Focus maintains that travel by public transport should be as easy as possible for...
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Edinburgh Waverley Station Improvements Research report

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Events this week in Edinburgh and Glasgow

Stakeholder reception: Scottish Parliament - Edinburgh, Wednesday 11 June Scottish Transport...
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May edition of Passenger Voice now out

Passenger Voice is our monthly e-newsletter which highlights some of our work on behalf of...
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Scottish Major Events Seminar agenda – 12 June 2014

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Stakeholder reception and Board Meeting

We will be holding a stakeholder reception, 14 May 2014 from 17.00 - 18.30 at our Piccadilly Gate...
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May 2014 Board Meeting papers

Papers for the Board Meeting held on 15 May 2014 in Manchester
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April edition of Passenger Voice now out

Passenger Voice is our monthly e-newsletter which highlights some of our work on behalf of...
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Appendix 3 – Preferred Supplier List quantitative questionnaire

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Appendix 2 – Preferred Supplier List qualitative questionnaire

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Appendix 1 – Preferred Supplier List terms and conditions

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Passenger Focus’s website – tell us what you think

To help us ensure we are delivering a website users require, Passenger Focus would like to hear...
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March edition of Passenger Voice now out

Passenger Voice is our monthly e-newsletter which highlights some of our work on behalf of...
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Passenger Focus workplan 2014-15

Passenger Focus is the statutory, independent, watchdog for Britain’s rail passengers and, except...
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February edition of Passenger Voice now out

Passenger Voice is our monthly e-newsletter which highlights some of our work on behalf of...
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Kent Community Rail Project Stakeholder event

Linda McCord, Passenger Focus's senior passenger manager, will be presenting Passenger...
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Passenger Focus Board Meeting, London – February 2014

There will be a Passenger Focus Board meeting held at Fleetbank House, 2-6 Salisbury Square, London...
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Office of Rail Regulation Board

Passenger Focus’s chairman, Colin Foxall CBE; acting chief executive, David Sidebottom; and head...
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Disruption caused by bad weather – Passenger Focus response

Responding to the disruption to rail services caused by heavy rain, David Sidebottom, acting chief...
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February 2014 Board Meeting papers

Papers for the Board Meeting held on 13 February 2014 in London
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Passenger Voice – January 2014 edition now out

Passenger Voice is our monthly e-newsletter which highlights some of our work on behalf of...
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Heathrow Area Transport Forum – Conference 2014

David Sidebottom, acting chief executive of Passenger Focus, will be speaking at the Heathrow Area...
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Access to transport for disabled people – update

There was good news for passengers with disabilities when the Government responded to a report into...
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Passenger Voice – December edition now out

Passenger Voice is our monthly e-newsletter which highlights some of our work on behalf of...
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Stakeholder Survey Results 2013

Nearly three quarters of people are happy with the work that we do and almost nine in ten agree...
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December 2013 routeone: ‘Too strict’

Routeone feature on our response to the Senior Traffic Commissioner's consultation on bus...
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Passenger Voice – November edition now out

Passenger Voice is our monthly e-newsletter which highlights some of our work on behalf of...
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Smarter Travel Forum

Ian Wright, Passenger Focus head of research, will be speaking at the launch of the Smarter Travel...
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Passenger Focus conference and reception, Cardiff – November 2013

Passenger Focus held a conference and evening reception at Cardiff’s Millennium Centre on...
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November 2013 Board Meeting papers

Papers for the Board Meeting held on 14 November 2013 at the Wales Millennium Centre in Cardiff
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Memorandum to the Transport Committee – Winter resilience in...

Passenger Focus has submitted evidence to the Transport Committee’s Inquiry into winter...
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Cardiff Conference agenda

Agenda for the Passenger Focus conference to be held 13 November at the Wales Millennium Centre
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Members Open Regional Meeting – CPT

David Sidebottom, passenger team director of Passenger Focus, will be speaking at the Members Open...
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UK storm disruption – Passenger Focus response

Anthony Smith, Passenger Focus chief executive, said: “Passengers have told us that when...
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October 2013 accessibility forum

Passenger Focus has been meeting with national groups representing disabled passengers for eight...
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October 2013 Transport Times: Passengers feel a faint glow of technology

Anthony Smith writes about transports technology for passengers. He claims that combining...
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Passenger Voice – September edition now out

Passenger Voice is our monthly e-newsletter which highlights some of our work on behalf of...
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How to Turn Public Sector Complaints into Service Improvements conference

David Sidebottom, Passenger Focus director, will be speaking at the How to Turn Public Sector...
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Sustainable Transport 2013: Unlocking the door-to-door journey

David Sidebottom, Passenger Focus director, will be speaking at the Sustainable Transport 2013:...
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Maria Eagle MP, shadow transport secretary’s speech to Labour Party...

Anthony Smith, Passenger Focus chief executive, said: “We welcome the shadow minister’s call...
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Open Data strategy

Open data is information that is available for anyone to use, for any purpose, at no cost. All open...
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Edinburgh conference presentations

Passenger Focus held a conference and reception in Edinburgh on 11 September 2013. Guest speakers...
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Passenger Focus conference, reception and Board meeting, Edinburgh –...

  Passenger Focus is holding a conference and evening reception in Edinburgh’s City Art...
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September 2013 Board Meeting papers

Papers for the Board Meeting held on 12 September 2013 at the Carlton Hotel in Edinburgh
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September 2013 Board Meeting agenda

Agenda for the Passenger Focus Board Meeting to be held 11 September in The Carlton...
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Passenger Voice – August edition now out

Passenger Voice is our monthly e-newsletter which highlights some of our work on behalf of...
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Edinburgh Conference agenda

Agenda for the Passenger Focus conference to be held 11 September in Edinburgh's City Art Centre
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The July edition of Passenger Voice is now out

Passenger Voice is our monthly e-newsletter which highlights some of our work on behalf of...
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Presentations to the July 2013 Passenger Focus Board meeting

The presentations looked at passenger needs, expectations and aspirations for public transport in...
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Passengers welcome the simplicity and savings the extension of smart...

Rail passengers have a clear appetite for smart ticketing, particularly if it means tickets are...
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Smart ticketing – what rail passengers want – July 2013

Passengers are increasingly coming to expect services to be delivered to them in smarter ways as...
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Briefing: Spending Review 2013

The Spending Round (SR) was published on 26 June and is designed to cover the first year after the...
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The June edition of Passenger Voice is now out

Passenger Voice is our monthly e-newsletter which highlights some of our work on behalf of...
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Passenger Focus annual report and accounts 2012-13

Passenger Focus (the operating name of the Passengers' Council) annual report and and accounts...
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Passenger Focus response to spending review and infrastructure...

Focusing on passenger priorities more important than ever The independent passenger watchdog today...
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July 2013 Board meeting – agenda

Agenda for Passenger Focus Board meeting on Thursday 11 July 2013 in Bristol
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Making data work: Cities & Transport

Passenger Focus will be attending this event on 18 June 2013. For more information and to book a...
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Passenger Focus workplan 2013-14

The time has come for Passenger Power! - and Passenger Focus is going to make it happen. Passenger...
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Passenger Focus response to the Transport Select Committee’s Inquiry...

Passenger Focus welcomes the opportunity to present evidence to the Committee as we and our...
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New Passenger Voice newsletter

The May edition of Passenger Voice went out on Friday - click here to sign up to receive it...
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How to turn public sector complaints into service improvements

David Sidebottom, Passenger Focus passenger team director, will be speaking at ‘How to turn...
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Passenger Focus Board Meeting, Bristol – July 2013

There will be a Passenger Focus Board meeting held in Bristol on Thursday 11 July...
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Draft Annual Report 2012-13

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Passenger Focus Board Meeting, Manchester – May 2013

There will be a Passenger Focus Board meeting held at Piccadilly Gate in rooms G35/37, Manchester...
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May 2013 Board meeting papers – Part E – Corporate affairs

Corporate matters for discussion and/or approval. Includes: Minutes of Audit Committee...
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May 2013 Board meeting papers – Part D – Review of passenger and...

Review of passenger and industry facing work for quarter four. Includes: National Passenger...
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May 2013 Board meeting papers – Part C – Review of national...

Review of national passenger issues for quarter four. Includes: franchising, disruption, fares...
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May 2013 Board meeting papers – Part B – Chief executives work...

Chief executive's workplan report for the May 2013 Board meeting held in Manchester. Includes:...
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May 2013 Board meeting papers – Part A – May 2013 minutes and...

Minutes of the Board meeting held on Wednesday 13 February 2013 in London and...
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May 2013 Board Meeting – Agenda

Agenda for Passenger Focus Board meeting held on Thursday 16 May 2013 in Manchester.
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Transport Solutions Wales

David Beer Passenger Focus passenger executive and Keith Bailey senior research advisor will be...
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Urban Mobility 2013

Anthony Smith Passenger Focus chief executive will be speaking on the panel at the Urban Mobility...
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Album Conference 2013 – Looking forward

Anthony Smith Passenger Focus chief executive will be speaking at the Album Conference 2013 –...
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Have your say on the draft Passenger Focus work plan

Passenger Focus is the independent, official consumer watchdog for Britain’s rail passengers and...
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Passenger Focus announces new preferred supplier list

Passenger Focus has established a preferred supplier list (PSL) which will enable a list of...
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New-look Passenger Voice

This is the first monthly email edition of Passenger Voice. This new-look, more frequent newsletter...
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The work of Passenger Focus

Anthony Smith, Passenger Focus chief executive will be presenting at the Charted Institute of...
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Transport Ticketing 2013

David Sidebottom Passenger Focus passenger team director will be presenting at the Transport...
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Transforming Passenger Information: Customer Experience Summit 2013

Anthony Smith, Passenger Focus chief executive and Guy Dangerfield passenger issues manager will be...
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Improving the Customer Experience workshop

David Sidebottom, Passenger Focus director, will be helping to facilitate at the Improving the...
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Consumer Future Event

Anthony Smith, Passenger Focus chief executive will be attending a consultation session, held by...
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C2C Passenger Panel

Linda McCord, Passenger Focus passenger manager will be presenting at this on the evening of 22nd...
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Enfield Council Public Transport Consultative Group

Linda McCord, Passenger Focus passenger manager will be speaking at the Enfield Council Public...
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Birmingham low-carbon built environment and infrastructure event (Base)

David Sidebottom Passenger Focus passenger director will be on the panel at Base Birmingham. Also...
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Transport & Disabled People: realising independence and full...

Passenger Focus will be hosting a stall at the All-Party Parliamentary Disability Group (APPDG)...
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European bus operator’s forum 2013

David Sidebottom, Passenger Focus passenger team director will be speaking at the European bus...
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Draft Passenger Focus work plan

Passenger Focus is the independent, official consumer watchdog for Britain’s rail passengers and...
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All Party Parliamentary Disability Group meeting

Passenger Focus was pleased to attend the All Party Disability Group meeting on 'transport and...
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Disabled Persons Transport Advisory Committee (DPTAC) consultation –...

Passenger Focus has responded to the Department for Transport’s second round of consultations on...
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Passenger Focus Board Meeting – London

There will be a Passenger Focus Board meeting held at St Bride Foundation, Bride Lane, Fleet...
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February 2013 Board meeting papers – Part E – Corporate affairs

Corporate matters for discussion and/or approval. Includes: Minutes of Audit Committee of 16...
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February 2013 Board meeting papers – Part D – Review of passenger...

Review of passenger and industry facing work for quarter three 2012-2013. Includes: Forthcoming Bus...
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February 2013 Board meeting papers – Part C – Review of national...

Review of national passenger issues for quarter three 2012-2013. Includes: franchising,...
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February 2013 Board meeting papers – Part B – Chief executives...

Chief executive's workplan report for the February 2013 Board meeting held in London....
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February 2013 Board meeting papers – Part A – November 2012...

Minutes of the Board meeting held on Wednesday 14 November 2012 in Manchester and current...
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February 2013 Board meeting – Agenda

Agenda for Passenger Focus Board meeting held on Wednesday 13 February 2013 in London.
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Smarter and Greener: The Future Direction of Local Transport Policy

Passenger Focus passenger team director David Sidebottom will be speaking at the next Public Policy...
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Passenger Voice – Winter 2012

The Winter 2012 edition of our newsletter, Passenger Voice, has been published. In this...
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Passenger Voice – Winter 2012

In this issue: Passenger views on the Northern and TransPennine rail franchises 55,000 rail...
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Passenger Focus Preferred Supplier List (PSL) – Frequently Asked...

Passenger Focus is establishing a preferred supplier list (PSL) which will provide a list of...
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Passenger Focus Board Meeting – London

There will be a Passenger Focus Board meeting held at One Drummond Gate, Pimlico, London...
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Final signed minutes – September 2012 Board meeting

Final signed minutes of the Board meeting held on 19 September 2012 in London.
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Tender for Passenger Focus research – Preferred Supplier List (PSL)

Passenger Focus is establishing a preferred supplier list (PSL) which will provide a list of...
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Passenger Focus Board Meeting – Manchester

There will be a Passenger Focus Board meeting held at Piccadilly Gate, Manchester on...
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Final signed minutes – May 2012 Board meeting

Final signed minutes of the Board meeting held on 16 May 2012 in Manchester.
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Final signed minutes – February 2012 Board meeting

Final signed minutes of the Board meeting held on 22 February 2012 in London.
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Final signed minutes – November 2011 Board meeting

Final signed minutes of the Board meeting held on 9 November 2011 in Manchester.
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Final signed minutes – September 2011 Board meeting

Final signed minutes of the Board meeting held on 14 September 2011 in London.
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Welsh transport inquiry

David Sidebottom, passenger team director will be giving evidence to the Enterprise and Business...
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South East Wales Transport Alliance (SEWTA)

David Beer, passenger executive will be attending the SEWTA rail working group, discussing future...
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National Assembly for Wales transport inquiry event

David Beer, passenger executive and Jordan Sargeant, passenger team executive, will be supporting...
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The Future of Transport Overview

Our exploration of future trends and their potential impact on passenger expectations of travel,...
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Passenger Focus Board Meeting – Manchester

There will be a Passenger Focus Board meeting held at Piccadilly Gate, Manchester on...
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November 2012 Board meeting papers – Part E – Corporate affairs

Corporate matters for discussion and/or approval. Includes: Minutes of Audit Committee...
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November 2012 Board meeting papers – Part D – Review of passenger...

Review of passenger and industry facing work for quarter two 2012-2013. Includes: National...
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November 2012 Board meeting papers – Part C – Review of national...

Review of national passenger issues for quarter two 2012-2013. Includes: franchising, disruption...
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November 2012 Board meeting papers – Part A – September 2012...

Minutes of the Board meeting held on Wednesday 19 September 2012 in London and current Board...
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November 2012 Board meeting papers – Part B – Chief executives...

Chief executive's workplan report for the November 2012 Board meeting held in Manchester. Includes:...
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November 2012 Board meeting – Agenda

Agenda for Passenger Focus Board meeting held on Wednesday 14 November 2012 in Manchester.
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Passenger Voice – Autumn 2012

Articles in this issue include: • Update on rail franchises • Fares and ticketing • Go...
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DPTAC (Disabled Persons Transport Advisory Committee) consultation...

This is Passenger Focus's response to a Department for Transport consultation on the future of the...
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Application of EU Regulation 181/2011 concerning the rights of passengers...

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Travel 2020 conference and exhibition

Ian Wright, Passenger Focus head of research will be speaking at this year’s Travel 2020...
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Transport Roundtable Event

Jocelyn Pearson, Passenger Focus passenger issues manager will be participating in a roundtable...
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September 2012 Board meeting papers – Part E – Corporate...

Corporate matters for discussion and/or approval. Includes: Minutes of Statistics Governance...
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September 2012 Board meeting papers – Part D – Review of passenger...

Review of passenger and industry facing work for quarter one 2012-2013. Includes: National...
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September 2012 Board meeting papers – Part C – Review of national...

Review of national passenger issues for quarter one 2012-2013. Includes: franchising, disruption...
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September 2012 Board meeting papers – Part B – Chief executives...

Chief executive's workplan report for the September 2012 Board meeting held in London. Includes:...
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September 2012 Board meeting papers – Part A – May 2012...

Minutes of the Board meeting held on Wednesday 16 May 2012 in Manchester and Board action matrix...
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September 2012 Board meeting – Agenda

Agenda for Passenger Focus Board meeting held on Wednesday 19 September 2012 in...
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Delivering quality within public transport

David Beer, passenger focus passenger executive, will be presenting at the Enerqi national...
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Single Equality Scheme and Action Plan 2012 – 2013

As part of the Equality Act, a new public sector equality duty came into force in April 2011. ...
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Passenger Focus Annual Report and Accounts 2011-2012

Passenger Focus (the operating name of the Passengers' Council) Annual Report and and Accounts...
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European Transport Conference

Ian Wright, Passenger Focus's head of research, will be speaking at the European Transport...
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10th Annual Transport Practitioners’ Meeting

Ian Wright, Passenger Focus's head of research will be speaking at the 10th Annual Transport...
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Please let us know what you think of the new website

We are working hard to ensure we communicate with all our stakeholders - please visit our forum and...
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Our quarterly newsletter – Passenger Voice

Passenger Voice is our quarterly newsletter which highlights some of our work on behalf of...
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Transport Co-ordinating Officers Annual Conference

David Sidebottom, Passenger Focus, Passenger team director will be presenting at the...
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Untitled1

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Passenger Voice – Spring 2012

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May 2012 Board meeting papers – Part A – February 2012 minutes...

Minutes of the Board meeting held on Wednesday 22 February 2012 in London and Board action matrix...
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May 2012 Board meeting papers – Part E – Corporate affairs

Corporate matters for discussion and/or approval. Includes: Minutes of Remuneration Committee of...
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May 2012 Board meeting papers – Part C – National passenger...

Review of national passenger issues for quarter four 2011-2012. Includes: franchising, disruption...
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May 2012 Board meeting papers – Part B – Workplan report

Chief executive's workplan report for the May 2012 Board meeting held in Manchester. Includes:...
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May 2012 Board meeting papers – Part D – Passenger and...

Review of passenger and industry facing work for quarter four 2011-2012. Includes: train operating...
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May 2012 Board meeting – Agenda

Agenda for Board meeting held on Wednesday 16 May 2012 in Manchester.
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Youth Select Committee research presentation

This is an overview of Passeger Focus's bus and rail research findings which relate to young...
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Coach Passenger Needs and Experiences

In 2010, Passenger Focus’s remit was extended to include coach passengers on scheduled...
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Passenger Focus work plan 2012-2013

Passenger Focus has a number of longer-term aspirations. This work plan represents the first step...
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Work Plan 2012-2013

Passenger Focus has a number of longer-term aspirations. This work plan represents the first step...
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Passenger Focus’s Guide to Passenger Panels

Passenger Focus is an independent public body set up to act as passenger watchdog: protecting the...
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Hidden in Plain Sight – Response to the Equality and Human Rights...

The Equality and Human Rights Commission carried out an inquiry into disability-related...
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Passenger Voice Rail, Bus, Coach and Tram – Autumn 2011

In this issue: High Speed 2 – freeing up capacity Rural buses and spending cuts Britain’s best...
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Board members’ expense claims – July – September 2011

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Adroddiad a Chyfrifon Blynyddol – Annual Report and Accounts 2011 in...

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Annual Report and Accounts 2011

Annual Report and Accounts 2010-11 Presented to Parliament
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Coach Passenger Needs and Experiences

In 2010, Passenger Focus’s remit was extended to include coach passengers on scheduled...
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Board members’ expense claims – May 2011

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Board members’ expense claims – April 2011

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Allowances and expenses

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Board members’ expense claims

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Board members’ expense claims

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Board members’ expense claims

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Passenger Focus summary of allowances and expenses October –...

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Exception circumstances list 2011

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Register of outside interests for Board members and senior staff –...

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Board meeting minutes – 12 May 2010

Minutes from the May 2010 Passenger Focus Board meeting.
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Board meeting minutes – 16 June 2010

Minutes from the June 2010 Passenger Focus Board meeting.
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Board meeting agenda – 14 July 2010

The agenda for the Passenger Focus Board meeting on Wednesday 14 July 2010.
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Passenger Focus Annual Report and Accounts 2009-10

Passenger Focus is the independent consumer watchdog for Britain?s rail passengers and England?s...
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Register of outside interests for Board members and senior staff –...

A register of outside interests for Board members and senior staff.
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Senior Passenger Adviser – Job description

Information regarding a 'Senior Passenger Adviser' job vacancy at Passenger Focus.
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Senior Passenger Adviser – Job advertisement

Information regarding a 'Senior Passenger Adviser' job vacancy at Passenger Focus.
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Board meeting agenda – 16 June 2010

The agenda for the Passenger Focus Board meeting on Wednesday 16 June 2010.
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Scottish Board Member – Job advertisment

Information regarding a 'Scottish Board Member' job vacancy at Passenger Focus.
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Board meeting agenda – 12 May 2010

The agenda for the Passenger Focus Board meeting on Wednesday 12 May 2010.
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Board meeting – 12 May 2010 – Paper 2

Passenger Focus Board meeting paper for the 12 May 2010 meeting.
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Disability Equality Scheme – Spring 2010

Passenger Focus, in line with its policy statement will comply with our duty under the Disability...
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Development Co-ordinator – Job advertisement

Information regarding a 'Development Co-ordinator' job vacancy at Passenger Focus.
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Development Co-ordinator – Job description

Information regarding a 'Development Co-ordinator' job vacancy at Passenger Focus.
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What is Passenger Focus? April 2010

Passenger Focus is the independent consumer watchdog for Britain’s rail passengers and bus, coach...
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Senior Information Risk Owner’s annual report to the Accounting...

The Senior Information Risk Owner's annual report to the Chief Executive and Accounting Officer.
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Passenger Voice – Bus, Coach and Tram – Spring 2010

Passenger Focus has formally started to represent bus, coach and tram passengers in England outside...
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Board meeting – 17 March 2010 – Paper 8.1

Passenger Focus Board meeting paper for the 17 March 2010 meeting.
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Board meeting – 17 March 2010 – Paper 9.1c

Passenger Focus Board meeting paper for the 17 March 2010 meeting.
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Board meeting – 17 March 2010 – Paper 9.1d

Passenger Focus Board meeting paper for the 17 March 2010 meeting.
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Board meeting – 17 March 2010 – Paper 8.1 (attached document)

Passenger Focus Board meeting paper for the 17 March 2010 meeting.
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Board meeting – 17 March 2010 – Paper 8.1c

Passenger Focus Board meeting paper for the 17 March 2010 meeting.
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Board meeting – 17 March 2010 – Paper 6.3

Passenger Focus Board meeting paper for the 17 March 2010 meeting.
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Board meeting – 17 March 2010 – Paper 9.1b

Passenger Focus Board meeting paper for the 17 March 2010 meeting.
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Board meeting – 17 March 2010 – Paper 8.1d

Passenger Focus Board meeting paper for the 17 March 2010 meeting.
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Board meeting – 17 March 2010 – Paper 7.1c

Passenger Focus Board meeting paper for the 17 March 2010 meeting.
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Board meeting – 17 March 2010 – Paper 6.4

Passenger Focus Board meeting paper for the 17 March 2010 meeting.
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Board meeting – 17 March 2010 – Paper 6.1

Passenger Focus Board meeting paper for the 17 March 2010 meeting.
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Board meeting – 17 March 2010 – Paper 7.1a

Passenger Focus Board meeting paper for the 17 March 2010 meeting.
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Board meeting – 17 March 2010 – Paper 7.1d

Passenger Focus Board meeting paper for the 17 March 2010 meeting.
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Board meeting – 17 March 2010 – Paper 9.1

Passenger Focus Board meeting paper for the 17 March 2010 meeting.
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Board meeting – 17 March 2010 – Paper 3

Passenger Focus Board meeting paper for the 17 March 2010 meeting.
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Board meeting – 17 March 2010 – Paper 10

Passenger Focus Board meeting paper for the 17 March 2010 meeting.
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Board meeting – 17 March 2010 – Paper 8.1b

Passenger Focus Board meeting paper for the 17 March 2010 meeting.
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Board meeting – 17 March 2010 – Paper 10 (attached document)

Passenger Focus Board meeting paper for the 17 March 2010 meeting.
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Board meeting – 17 March 2010 – Paper 8.1a

Passenger Focus Board meeting paper for the 17 March 2010 meeting.
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Board meeting – 17 March 2010 – Paper 7.1

Passenger Focus Board meeting paper for the 17 March 2010 meeting.
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Board meeting – 17 March 2010 – Paper 6.1b

Passenger Focus Board meeting paper for the 17 March 2010 meeting.
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Board meeting – 17 March 2010 – Paper 6.1a

Passenger Focus Board meeting paper for the 17 March 2010 meeting.
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Board meeting agenda – 17 March 2010

The agenda for the Passenger Focus Board meeting on Wednesday 17 March 2010.
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Board meeting – 17 March 2010 – Paper 7.1b

Passenger Focus Board meeting paper for the 17 March 2010 meeting.
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Board meeting – 17 March 2010 – Paper 2

Passenger Focus Board meeting paper for the 17 March 2010 meeting.
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Board meeting – 17 March 2010 – Paper 6.2

Passenger Focus Board meeting paper for the 17 March 2010 meeting.
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Board meeting – 17 March 2010 – Paper 6.3 (attached document)

Passenger Focus Board meeting paper for the 17 March 2010 meeting.
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Board meeting – 17 March 2010 – Paper 9.1a

Passenger Focus Board meeting paper for the 17 March 2010 meeting.
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Passenger Focus Stakeholder Reception: Bus, Coach and Tram

Passenger Focus are holding a stakeholder reception to celebrate the widening of its remit to...
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Register of outside interests for Board members and senior staff –...

A register of outside interests for Board members and senior staff.
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Annex B Proposed New Membership Code Part B

This code applies to the Chairman and all Members (collectively referred to as ‘Board Members’)...
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Proposed new membership codes for Passenger Focus

It is usual for government departments to agree, by and with the consent of Her Majesty’s...
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Annex A Proposed New Membership Code Part A

This code applies to the Chairman and all Members (collectively referred to as ‘Board Members’)...
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Board meeting – 17 February 2010 – Paper 2

Passenger Focus Board meeting paper for the 17 February 2010 meeting.
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Board meeting – 17 February 2010 – Paper 11 Bus Passenger...

Passenger Focus Board meeting paper for the 17 February 2010 meeting.
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Board meeting – 17 February 2010 – Paper 7.1

Passenger Focus Board meeting paper for the 17 February 2010 meeting.
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Board meeting – 17 February 2010 – Paper 8.1d

Passenger Focus Board meeting paper for the 17 February 2010 meeting.
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Board meeting – 17 February 2010 – Paper 8.1

Passenger Focus Board meeting paper for the 17 February 2010 meeting.
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Board meeting – 17 February 2010 – Paper 6.2.3

Passenger Focus Board meeting paper for the 17 February 2010 meeting.
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Board meeting – 17 February 2010 – Paper 6.2.8

Passenger Focus Board meeting paper for the 17 February 2010 meeting.
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Board meeting – 17 February 2010 – Paper 9.1b

Passenger Focus Board meeting paper for the 17 February 2010 meeting.
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Board meeting – 17 February 2010 – Paper 8.1c

Passenger Focus Board meeting paper for the 17 February 2010 meeting.
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Board meeting – 17 February 2010 – Paper 6.2.4

Passenger Focus Board meeting paper for the 17 February 2010 meeting.
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Board meeting – 17 February 2010 – Paper 7.1b

Passenger Focus Board meeting paper for the 17 February 2010 meeting.
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Board meeting – 17 February 2010 – Paper 6.3 Business Plan...

Passenger Focus Board meeting paper for the 17 February 2010 meeting.
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Board meeting – 17 February 2010 – Paper 9.1c

Passenger Focus Board meeting paper for the 17 February 2010 meeting.
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Board meeting – 17 February 2010 – Paper 6.1

Passenger Focus Board meeting paper for the 17 February 2010 meeting.
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Board meeting – 17 February 2010 – Paper 6.2.9

Passenger Focus Board meeting paper for the 17 February 2010 meeting.
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Board meeting – 17 February 2010 – Paper 6.2.10

Passenger Focus Board meeting paper for the 17 February 2010 meeting.
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Board meeting – 17 February 2010 – Paper 6.2.7

Passenger Focus Board meeting paper for the 17 February 2010 meeting.
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Board meeting – 17 February 2010 – Paper 9.1

Passenger Focus Board meeting paper for the 17 February 2010 meeting.
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Board meeting – 17 February 2010 – Paper 6.2.11

Passenger Focus Board meeting paper for the 17 February 2010 meeting.
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Board meeting – 17 February 2010 – Paper 6.2

Passenger Focus Board meeting paper for the 17 February 2010 meeting.
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Board meeting – 17 February 2010 – Paper 8.1b

Passenger Focus Board meeting paper for the 17 February 2010 meeting.
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Board meeting – 17 February 2010 – Paper 6.2.4a

Passenger Focus Board meeting paper for the 17 February 2010 meeting.
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Board meeting – 17 February 2010 – Paper 6.3 Indicative...

Passenger Focus Board meeting paper for the 17 February 2010 meeting.
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Board meeting – 17 February 2010 – Paper 6.2.2

Passenger Focus Board meeting paper for the 17 February 2010 meeting.
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Board meeting – 17 February 2010 – Paper 6.2.1

Passenger Focus Board meeting paper for the 17 February 2010 meeting.
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Board meeting – 17 February 2010 – Paper 9.1a

Passenger Focus Board meeting paper for the 17 February 2010 meeting.
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Board meeting – 17 February 2010 – Paper 3

Passenger Focus Board meeting paper for the 17 February 2010 meeting.
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Board meeting – 17 February 2010 – Paper 6.2.6

Passenger Focus Board meeting paper for the 17 February 2010 meeting.
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Board meeting – 17 February 2010 – Paper 11 Bus Policy Roadmap

Passenger Focus Board meeting paper for the 17 February 2010 meeting.
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Board meeting – 17 February 2010 – Paper 6.2.12

Passenger Focus Board meeting paper for the 17 February 2010 meeting.
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Board meeting – 17 February 2010 – Paper 6.2.11a

Passenger Focus Board meeting paper for the 17 February 2010 meeting.
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Board meeting – 17 February 2010 – Paper 6.3 Work Plan 2010-11

Passenger Focus Board meeting paper for the 17 February 2010 meeting.
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Board meeting agenda – 17 February 2010

The agenda for the Passenger Focus Board meeting on Wednesday 17 February 2010.
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Board meeting – 17 February 2010 – Paper 7.1a

Passenger Focus Board meeting paper for the 17 February 2010 meeting.
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Board meeting – 17 February 2010 – Paper 7.1d

Passenger Focus Board meeting paper for the 17 February 2010 meeting.
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Board meeting – 17 February 2010 – Paper 11 Policy and...

Passenger Focus Board meeting paper for the 17 February 2010 meeting.
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Board meeting – 17 February 2010 – Paper 6.2.5

Passenger Focus Board meeting paper for the 17 February 2010 meeting.
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Board meeting – 17 February 2010 – Paper 8.1a

Passenger Focus Board meeting paper for the 17 February 2010 meeting.
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Board meeting – 17 February 2010 – Paper 7.1c

Passenger Focus Board meeting paper for the 17 February 2010 meeting.
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Board meeting – 17 February 2010 – Paper 9.1d

Passenger Focus Board meeting paper for the 17 February 2010 meeting.
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Corporate Services Officer – Job advertisement

Information regarding a 'Corporate Services Officer' job vacancy at Passenger Focus.
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Business Services Executive – Job advertisement

Information regarding a 'Business Services Executive' job vacancy at Passenger Focus.
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Corporate Services Officer – Job description

Information regarding a 'Corporate Services Officer' job vacancy at Passenger Focus.
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Passenger Link Executive – Job description

Information regarding a 'Passenger Link Executive' job vacancy at Passenger Focus.
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Passenger Link Manager – Job description

Information regarding a 'Passenger Link Manager' job vacancy at Passenger Focus.
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Business Services Executive – Job description

Information regarding a 'Business Services Executive' job vacancy at Passenger Focus.
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Passenger Link Manager – Job advertisement

Information regarding a 'Passenger Link Manager' job vacancy at Passenger Focus.
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Passenger Link Executive – Job advertisement

Information regarding a 'Passenger Link Executive' job vacancy at Passenger Focus.
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Passenger Focus – Making a difference for all passengers

More than 120,000 passengers told Passenger Focus what they think of their services over the past...
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Board meeting December 2009 – First TransPennine Express franchise...

A First TransPennine Express franchise report presented at the Passenger Focus Board Meeting held...
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Board meeting December 2009 – Northern Rail franchise report

A Northern Rail franchise report presented at the Passenger Focus Board meeting held in Liverpool,...
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Board meeting December 2009 – Merseyrail franchise report

A Merseyrail franchise report presented at the Passenger Focus Board meeting held in Liverpool,...
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Board meeting agenda – 16 December 2009

There will be a Passenger Focus board meeting on Wednesday 16 December 2009. The event will be held...
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A snapshot of the composition of Passenger Focus

A look at the composition of Passenger Focus as of September 2009.
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Passenger Focus Freedom of Information Act publication scheme

This publication scheme is based on the model scheme prepared and approved by the Information...
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Job advertisement – Senior Researcher

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Job description – Senior Researcher

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Job description – Senior Passenger Adviser

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Job advertisement – Senior Passenger Adviser

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Job description – Development Manager

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Job advertisement – Development Manager

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Board meeting agenda – 14 October 2009

There will be a Passenger Focus board meeting on Wednesday 14 October 2009. The location will be...
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Letter from Passenger Focus to DfT – Bus, coach and tram passenger...

A letter from Passenger Focus to the Department for Transport regarding its bus, coach and tram...
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Job description – Communications Officer

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Job advertisement – Press Officer and Communications Officer

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Job description – Press Officer

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Board meeting agenda – 16 September 2009

Passenger Focus's board meeting was held on Wednesday 16 September 2009 in the Darwin Room, Life...
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Job description – Executive Assistant to the Passenger Director

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Job advertisement – Executive Assistant to the Passenger Director

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Making a difference – Business Plan 2009-10

This plan represents the first year of activity under the umbrella of Passenger Focus?s new...
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Passenger Focus Annual Report and Accounts 2008-9 – Welsh...

Fel y corff gwarchod teithwyr annibynnol, mae Ffocws ar Deithwyr wedi ymdrechu i fod...
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Passenger Focus Annual Report and Accounts 2008-9

As the independent passenger watchdog Passenger Focus has strived to be influential in the last 12...
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Board meeting agenda – 15 July 2009

There will be a Passenger Focus board meeting on Wednesday 15 July 2009. The event will be at the...
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Job description – Head of Research

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Job advertisement – Head of Research and Senior Researcher

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Job description – Head of Research – Head of Profession...

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Job description – Senior Researcher

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Executive summary – Passenger Focus response to Network Rail?s Kent...

The number of people travelling by rail has been increasing, with further substantial...
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Definitional notes – Statement of compliance with the Pre-Release...

(a) Pre-release access. In the context described, the phrase 'pre-release access' covers privileged...
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Statement of compliance with the Pre-Release Access to Official Statistics...

This statement sets out Passenger Focus?s operational arrangements for giving the Chief Executive...
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Board meeting agenda – 17 June 2009

There will be a Passenger Focus board meeting on Wednesday 17 June 2009. The location will be the...
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Passenger Focus / Help The Aged workshop flyer

Passenger Focus is working with Bus Users UK, FirstGroup and NSPTUF/TravelWatch Midlands West in...
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Welsh Language Scheme – English translation

Under the Welsh Language Act 1993 every public body providing services to the public in Wales has...
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Welsh Language Scheme – Welsh translation – Cynllun Iaith...

Dan Ddeddf yr Iaith Gymraeg 1993, mae?n rhaid i bob corff cyhoeddus sy?n darparu gwasanaethau i?r...
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Passenger Focus response to DfTs March 2009 consultation ‘Reforming...

This response sets out Passenger Focus?s views on the Government?s March 2009 consultation...
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Passenger Focus corporate plan 2009-2012

This plan sets out the main direction of travel for Passenger Focus, the independent passenger...
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Job description – Resources Adviser

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Job description – Project Administrator

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Job advertisement – Development coordinator, Resources adviser and...

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Job description – Development Co-ordinator

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Job advertisement – Development Co-ordinator

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Board meeting agenda – 13 May 2009

There will be a Passenger Focus board meeting on Wednesday 13 May 2009. The event will be held in...
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Job advertisement – Passenger Link Executives

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Job description – Passenger Link Executives

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Passenger Focus corporate plan 2009-2012 – Conference edition

This plan sets out the main direction of travel for Passenger Focus, the independent passenger...
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Research and Policy Adviser – job advertisement and application...

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Board meeting agenda – 11 March 2009

There will be a Passenger Focus board meeting on Wednesday 11 March 2009. The location will be the...
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Passenger Focus research update – February 2009

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Draft Corporate Plan 2009-12

This plan sets out the main direction of travel for Passenger Focus, the independent passenger...
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Corporate Services Executive – job advertisment and application...

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Senior Passenger Adviser – job advertisement and application...

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Events Executive – job advertisment and application instructions

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Passenger Adviser – job advertisment and application instructions

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Job advertisment – Human Resources Manager

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Board meeting agenda – 10 December 2008

There will be a Passenger Focus board meeting on Wednesday 10 December 2008. The meeting will be...
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Board meeting agenda – 10 September 2008

There will be a Passenger Focus board meeting on Wednesday 10 September 2008. The meeting will take...
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Passenger Focus Annual Report and Accounts 2007-8

Passenger Focus is the independent national rail consumer watchdog. It is an executive...
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Safe and secure? Passenger perceptions of public transport conference...

A conference brochure form a 'Safe and secure? Passenger perceptions of public transport' event.
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Board meeting agenda – 13 May 2008

There will be a Passenger Focus board meeting on Tuesday 13 May 2008. The meeting will take place...
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Board meeting agenda – 13 February 2008

There will be a Passenger Focus board meeting on Wednesday 13 February 2008 at our London office.
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Board meeting agenda – 12 December 2007

There will be a Passenger Focus board meeting at 10.00 on 12 December 2007 at Whittles House, our...
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Board meeting agenda – 11 September 2007

The agenda from the Passenger Focus Board meeting held on 11 September 2007.
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Annual Report 2006-7 – Welsh translation – Adroddiad a...

Annual Report 2006-7 - Welsh translation - Adroddiad a Chyfrifon Blynyddol Ffocws ar Deithwyr...
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Job advertisement – Policy and Research Adviser

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Board meeting minutes – 14 February 2007

Minutes from the Passenger Focus Board meeting on 14 February 2007.
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Board meeting agenda – 13 June 2007

The agenda from the Passenger Focus Board meeting held on 13 June 2007.
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Job advertisement – Passenger Director

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Board meeting agenda – 15 May 2007

The agenda from the Passenger Focus Board meeting held on 15 May 2007.
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Board meeting agenda – 14 February 2007

The agenda from the Passenger Focus Board meeting on 14 February 2007.
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Board meeting minutes – 13 September 2006

This document contains minutes from the Passenger Focus Board meeting that took place on 13...
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Board meeting minutes – 12 July 2006

Minutes of Passenger Focus Board meeting on 12 July 2006.
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Board meeting agenda – 13 December 2006

This is the agenda for the Passenger Focus Board meeting on 13 December 2006.
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Board meeting minutes – 10 May 2006

Minutes of Passenger Focus Board meeting on 10 May 2006.
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Passenger Focus Board meeting minutes – 7 February 2006

Meeting from Passenger Focus Board 7 February 2006.
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Passenger Focus Board meeting minutes – 7 March 2006

Passenger Focus Board meeting minutes from 7 March.
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Board meeting minutes – 13 June 2006

Minutes from Passenger Focus Board meeting on 13 June 2006.
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Cynllun Corfforaethol – Corporate plan 2006-2009 – Welsh...

Corporate plan Welsh translation.
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Passenger Focus Freedom of Information Publication Scheme

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Passenger Focus corporate plan 2006-2009

Passenger Focus?s mission is to get the best deal for Britain?s rail passengers. To do this, we...
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Corporate Plan 2006-9 – draft for consultation

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