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Road users

Transport watchdog highlights need to improve facilities for lorry drivers...

Nearly half of lorry drivers are dissatisfied with the quality and number of suitable places for...
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Lorry Driver Facilities Survey

Transport Focus’s Lorry Driver Facilities Survey is the first set of results focussing on lorry...
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Logistics and Coach Survey 2023/24

Transport Focus surveys logistics and coach businesses about their satisfaction with the motorways...
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England’s best and worst motorways named by drivers in a new survey 

Drivers have rated the M42 as the worst motorway in England in a new survey from the independent...
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Riders, walkers and wheelers in Devon and Cornwall

Transport Focus has explored the experiences of riders, walkers and wheelers making journeys...
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Transport Focus Business Plan

Transport Focus has published its new Business Plan which sets out an exciting programme of work...
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Second closure of the M25 – Transport Focus comment

Ahead of the second full closure of the M25 this weekend, Louise Collins, Director at the...
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Transport Focus public Board meeting in Birmingham

The Transport Focus Board will host its next meeting in public in Birmingham on Wednesday 22 May...
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Transport Focus response to the M25 closure

Reflecting on the closure of the M25 over the weekend, Louise Collins Director at the independent...
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Closure of the M25 motorway – Transport Focus comment

Alex Robertson, Chief executive at the independent watchdog, Transport Focus said: “Closing...
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Safety perceptions on smart motorways: the driver view

When the Government published its response to the Transport Select Committee Inquiry into the...
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Strategic Roads User Survey regional reports

Transport Focus has undertaken ‘deep dives’ into findings of the Strategic Roads User Survey...
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Britain’s best motorway services named

Moto Rugby services on the M6 has been rated the best motorway services for the second year running...
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Motorway Services User Survey 2023

Transport Focus carried out a large-scale survey on the experience of visitors to 120 of Great...
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M5 named England’s most popular motorway by drivers in a new survey

Drivers have rated the M5 as the most popular motorway in England in a new survey from the...
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Strategic Roads User Survey – 2022/23 summary report

The Strategic Roads User Survey measures people’s experiences of driving on England’s motorways...
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Less than half of lorry and coach companies satisfied with England’s...

Less than half (49 per cent) of freight and coach businesses are satisfied with England’s...
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Connecting the country: our long-term strategic plan to 2050 – Transport...

Transport Focus has responded to National Highways’ consultation Connecting the country: our...
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Response to Department for Transport consultation on revisions to the...

In Spring 2023 the Department for Transport consulted on draft revisions to its National Networks...
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Road user preferences for investment in England’s motorways and major...

Transport Focus surveyed road users to understand their preferences when it came to investment in...
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Strategic Roads User Survey regional reports

Transport Focus has undertaken regional deep dives into findings of the Strategic Roads User Survey...
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Coronation and Eurovision travel

Transport Focus wanted to understand more about how and when passengers might be travelling during...
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Watchdog responds to decision to scrap new smart motorways

Responding to the government announcement that all new smart motorways have been cancelled,...
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How can cyclists, pedestrians and equestrians feel safer around National...

Transport Focus is calling for better safety measures for cyclists, pedestrians, and equestrians in...
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Cyclists, pedestrians and equestrians in the East of England – what...

We looked at the experiences of cyclists, pedestrians, and equestrians across the East of England...
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Delivering better rest stops for lorry drivers

Independent watchdog Transport Focus calls for the lorry driver’s voice to be at the heart of...
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Better welfare for disrupted road users in Dover

Transport Focus welcomes news that the Government has signed a contract with disaster response...
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Rest stops: delivering improvements for lorry drivers, Cannock

Transport Focus is holding an event Rest stops: delivering improvements for lorry drivers in...
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Sort My Sign progress report

The Sort My Sign campaign is aiming to increase the usefulness and effectiveness of information on...
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Sort My Sign: three in four signs reported now sorted

If it’s not clear it’s not safe. Our bid to make road signs clearer has resulted in real...
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Best motorway services in Great Britain revealed

Rugby services on the M6, run by Moto, has been rated the best motorway services in a user survey...
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Motorway Services User Survey 2022

Transport Focus carried out a large-scale survey on the experience of visitors to 119 of Great...
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What do road users want?

Give us smoother, safer roads with better facilities – and sort out roadworks information too,...
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Putting users at the heart of Road Investment Strategy 3

Independent watchdog Transport Focus has published its recommendations ahead of the third Road...
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What do cyclists, pedestrians and equestrians want from National Highways?

We looked at the experiences of cyclists, pedestrians, and equestrians across Kent and Sussex on...
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Boosting the experience of cyclists, pedestrians and equestrians on...

“They’ve gone through the effort of giving us a place to walk and cycle but it’s not well...
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Lorry drivers’ and roadside facilities: the user experience

Transport Focus is building a new survey to measure the experience of lorry drivers when they are...
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Get the basics right to improve lorry drivers’ experiences

They keep the country fed and supplied, but lorry drivers say getting food for themselves on the...
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Electric vehicle charging: the user experience

Transport Focus is building a new survey to measure the user experience of charging an electric...
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New survey looking at experiences charging electric vehicles

How can the experience of charging an electric vehicle be improved? The number of electric...
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Strategic Roads User Survey – 2021/22 summary report

The Strategic Roads User Survey measures people’s experiences of driving on England’s motorways...
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M40 named England’s best motorway by road users

The M40 has been rated the motorway with the best journey experience in England in a survey of...
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Annual report and accounts 2021-22

Transport Focus’s annual report and accounts 2021-22, which includes the organisation’s...
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Maintenance of signs: watchdog seeks action from National Highways

Transport Focus wrote to National Highways on 25 August 2021 seeking action to improve the...
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New Chair announced

Today the Department for Transport announced the new Chair of Transport Focus will be Nigel...
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Workplan 2022-23

Here is Transport Focus’s workplan for 2022-23. We aim to make a difference by making...
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Transport watchdog to help improve Tyne Tunnels complaints process  

The voices of Tyne Tunnels users are set to be heard more loudly and clearly, thanks to the...
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Watchdog welcomes zero emission bus investment

Today the Government announced funding to deliver electric and hydrogen powered buses across...
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Watchdog welcomes plan for electric vehicle charging

Today the Government published its electric vehicle infrastructure strategy, a plan for rolling out...
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Strategic objectives for England’s motorways and major ‘A’ roads,...

As part of preparations for the third road investment strategy (RIS3) covering England’s...
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Strategic Roads User Survey – April to September 2021 findings

The Strategic Roads User Survey (SRUS) measures the consumer experience of journeys on England’s...
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Sort My Sign: Don’t let a broken road sign ruin your Christmas  

“I'm driving home for Christmas Oh, I can't wait to see those faces.”  So sang Chris Rea...
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Cyclists, pedestrians, and equestrians across Yorkshire and the North East...

Cyclists, pedestrians, and equestrians across Yorkshire and the North East feel road planners view...
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Cyclists, pedestrians and equestrians: views about journeys using National...

Cyclists, pedestrians and equestrians: views about journeys using National Highways’ network in...
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Calling lorry drivers – help us to help you

“Drivers are not offered the facilities they demand or indeed deserve… Why would anyone choose...
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Check how road user priorities for improvement vary by type of user and...

In March 2021 Transport Focus conducted research to understand the priorities for improvement to...
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Drivers’ experiences of electric vehicles

In our report Plugging the gap: drivers’ experiences with electric cars we carried out research...
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Road user watchdog comments on Ofgem statement about electric vehicle...

Commenting on the Ofgem statement about supporting the transition to electric vehicles, Transport...
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Plugging the gap: drivers’ experiences with electric cars

As part of its work representing the interests of users of England’s motorways and major ‘A’...
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Make charging electric cars easier and more convenient, says watchdog

What is the experience of people using electric vehicles already and how could it be...
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The consumer experience at public electric vehicle chargepoints

As part of its work representing the interests of users of England’s motorways and major ‘A’...
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Better road surface quality and fixing potholes road users’ top priority...

The quality of road surfaces on England’s motorways and major ‘A’ roads is drivers’ top...
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Road users’ priorities for improvement

In this report, we set out road users’ priorities for improvement when it comes to England’s...
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Sort My Sign interim report

The Sort My Sign campaign is aiming to increase the usefulness and effectiveness of information on...
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Sort My Sign: the mission for clear information on the roads continues

Have you ever missed a turning because a road sign was missing information or hidden by overgrown...
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Motorway services – meeting summer demand and keeping road users...

With restrictions eased, journeys by road are increasing. A boom in domestic travel is likely as...
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Streets for all: consumer issues in road space allocation

Transport Focus has investigated the issue of road space allocation and the impact on road users,...
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Streets for all: user needs should guide how road space is allocated

Changes in how road space is allocated are a key tool in boosting public transport and encouraging...
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A more accessible road network?

Transport Focus has published a report on Highways England’s progress in addressing its...
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Better services and safer driving for disabled road users  

Disabled people using England’s motorways and major ‘A’ roads are now safer and better...
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Annual report and accounts 2020-21

Transport Focus’s annual report and accounts 2020-21, which includes the organisation’s...
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What influences road user satisfaction?

Our Strategic Roads User Survey (SRUS) measures satisfaction with journeys on the motorway and...
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‘Deep dive’ analysis of road user satisfaction

Our Strategic Roads User Survey (SRUS) measures satisfaction with journeys on the motorway and...
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Logistics and Coach Survey: Strategic Roads 2020-21

Transport Focus surveys logistics and coach businesses about their satisfaction with the motorways...
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Survey reveals half of logistics and coach companies rate England’s...

Just over half of freight and coach managers are satisfied with England’s motorways and major...
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Road surface quality – Transport User Community

We asked our Transport User community how they felt about road surface quality. The questions were...
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Bumps in the road?

“If I could wave a magic wand, one thing I would definitely change is the M25 unsmooth bumpy...
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Accessible transport: unlocking a better normal – upcoming event

What are the challenges disabled people have faced over the last year, and what have transport...
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All-lane running motorways progress report – Transport Focus comment

Following publication of the first year progress report on the all-lane running motorways...
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Diversion routes – the road to satisfaction?

Motorways and major ‘A’ roads are the most heavily used roads, carrying a third of all traffic...
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Transport User Community – road diversions

We wanted to understand what our Transport User Community think about diversions on England's...
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New motorway safety campaign – Transport Focus comment

Commenting on the launch of Highways England's new motorway safety campaign, Transport Focus chief...
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Going electric: the drivers’ view – watch again

Transport Focus and London TravelWatch’s event Going electric: the drivers' view looked at...
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Going electric: the drivers’ view

With sales of new petrol and diesel cars phased out by 2030 as part of achieving net zero carbon...
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Going electric: the drivers’ view – upcoming event

Join Transport Focus and London TravelWatch as we explore drivers' experiences and views about...
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Going electric: the drivers’ view

Join Transport Focus and London TravelWatch at our online event as we explore drivers' experiences...
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Logistics and coach survey results

Just over half of freight and coach businesses are satisfied with how England’s motorways and...
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Week 34: Travel during Covid-19 survey

In the thirty fourth week of Transport Focus’s travel during Covid-19 survey we spoke to over...
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Are we there yet? Helping transport users to make sustainable travel...

“I think that far too many people are using cars for journeys which could easily be done by...
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Thank you for your answer

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Completing the Strategic Roads User Survey

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Latest road user views on the M4 smart motorway upgrade

How do road users feel about roadworks on the M4? Transport Focus worked with Highways England over...
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Upgrading the M4 to a smart motorway – road users’ views one year on

Transport Focus has again worked in partnership with Highways England to research road users’...
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All-lane running smart motorways: the driver’s view

Road user watchdog Transport Focus has carried out research into the driver’s view about all-lane...
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Watchdog highlights drivers’ views about all-lane running smart motorways

Road user watchdog Transport Focus has published findings of its new research into the driver’s...
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Travelling by taxi during Covid-19

In this survey we spoke to over 2000 people to understand what is important to them when...
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Park and ride for Highway’s England’s roads: a solution to congestion?

Transport Focus and Highways England have worked together to understand the potential for ‘park...
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Watchdog asks – can park and ride reduce road congestion?

Park and ride could help solve road congestion – but people need to know about it! New...
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WATCH NOW: the transport user Covid debate

Here's your chance to watch the transport user Covid debate, exploring what transport users need to...
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Annual report and accounts 2019-20

Transport Focus’s annual report and accounts 2019-20, which includes the organisation’s...
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Survey Temp

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Recent road journeys during Covid-19: Transport User Community

This report from Transport Focus’s new road user community covers how they have been coping with...
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Workplan 2020 – 21

Transport Focus's 2020 - 21 workplan sets out our key campaign and work objectives plus financial...
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Clarity of information – motorway services website assessment

Transport Focus wants to make sure transport users have the information they need to travel with...
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National Road Users’ Satisfaction Survey 2019/20

The National Road Users' Satisfaction Survey (NRUSS) measures satisfaction among users of the...
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Strategic Roads User Survey 2019/20

This is the second year Transport Focus has run the Strategic Roads User Survey. It looks at the...
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M11 rated England’s best motorway by road users

The M11 has been rated the best motorway in England in Transport Focus research covering the year...
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Road journeys during lockdown: Transport User Panel survey

Members of Transport Focus's Transport User Panel have provided feedback on their most recent...
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Motorway Services User Survey 2020

Transport Focus carried out a large-scale survey on the experience of visitors to all 112 of...
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Transport User Voice – latest newsletter

The March 2020 of Transport User Voice is out now. You can read more on: our Sort My Sign...
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Buses on Highway England’s roads: meeting the needs of passengers and...

Where bus services run on England’s motorways and major ‘A’ roads, both the passengers and...
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Transport Focus welcomes new London TravelWatch director

Independent watchdog Transport Focus welcomes new London TravelWatch director Emma Gibson. Chief...
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Transport Focus response to the Scottish Government’s National...

The draft National Transport Strategy advocates a vision for Scotland’s transport system that...
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Transport User Voice – latest newsletter

The October 2019 issue of Transport User Voice is out now. You can read more on: our...
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Watchdog welcomes new disability-friendly motorway toilets

Independent watchdog Transport Focus welcomes the news that Government has awarded Changing Places...
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Cyclists, pedestrians and equestrians: measuring satisfaction with...

Cyclists, pedestrians and equestrians is the second wave of research which measures the...
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A628 – early road closure – Transport Focus correspondence

On 29 August 2019 a road user came across signs saying that the A628 was closed – this is the...
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Transport User Voice – latest newsletter

The September 2019 issue of Transport User Voice is out now. You can read more on: the...
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Road closures mandated by Traffic Regulation Orders – Transport User...

The Department for Transport (DfT) is currently reviewing the process for making Traffic Regulation...
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Key research publications

The table below lists the most important pieces of research we have carried out and published in...
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Motorway Services User Survey 2019

Transport Focus carried out a large-scale survey on the experience of visitors to 111 of...
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Highways England response to Transport Focus roadside facilities research

In July 2019 Highways England responded to findings and recommendations made in a number of...
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Strategic Roads User Survey – 2018-19 summary report

The Strategic Roads User Survey (SRUS) asks questions about a range of aspects of journey...
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Motorway Services User Survey publication, Hertfordshire

Transport Focus will hold an event to launch the publication of its latest Motorway Services User...
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Road information: the user perspective

In a new study published today Road information: the user perspective road users were found to be...
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Upgrading the M4 to a smart motorway – road users’ views

Transport Focus has worked in partnership with Highways England to research road users’...
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Workplan 2019-20: Making a difference for transport users

Transport Focus’s 2019-20 workplan 'Making a difference for transport users' sets out our key...
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Junction numbers survey – Transport User Panel

In most countries 40 to 60 per cent of the total number of accidents occur at junctions. This...
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A Practical Guide to Delivering a More Resilient Transport Network, London

Guy Dangerfield, head of strategy, is speaking at the Waterfront conference for rail and road...
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Chartered Institute of Logistics and Transport, Redhill

Sharon Hedges, senior stakeholder manager, is speaking to the Chartered Institute of Logistics and...
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Getting to and from the airport. Is coach an option?

Transport Focus, Heathrow Airport and the Department for Transport commissioned a programme of...
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Measuring Highways England’s performance 2020-25: the road user view

It is important that road users’ priorities are reflected in the Road Investment Strategy...
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Improving roadworks for road users: A66 Eden Valley

Transport Focus identified the A66 as a project where it could work with Highways England to pursue...
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Future of Roads conference, London

Anthony Smith, chief executive at Transport Focus, is speaking at New Civil Engineer's Future of...
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Tunnel vision: road users’ experiences and expectations of tunnels

It’s important that new tunnels on the strategic road network are designed with users in mind....
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Cycling and Walking Innovations 2018

Senior Insight Advisor, Toby Cotton, will be present the first wave of Transport Focus's cyclists,...
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An accessible road network? Disabled user experience on England’s...

England’s motorways and major ‘A’ roads are vitally important to disabled people,...
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Action required to improve major roads to make them more accessible for...

In new research from Transport Focus, the independent transport user watchdog, disabled road users...
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An accessible road network? Disabled road user report launch, London

This event will launch Transport Focus's research on the disabled road user experience on England's...
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Inside Government forum, London

Anthony Smith, chief executive at Transport Focus, is giving the keynote address at the Inside...
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‘A’ road services: what users of the A3 and A34 think

Focussing on two important routes in Southern England, the A3 and A34, this study explores whether...
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New Strategic Roads User Survey provides detailed picture of driver...

A new survey by independent watchdog Transport Focus has found that 82 per cent of road users are...
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Strategic Roads User Survey and Transport Focus Data Hub

Data from a new survey by independent watchdog Transport Focus has found that over the period April...
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Transport User Voice – November 2018 – Showcasing new...

Our most significant survey of road user satisfaction yet Since 2015, Transport Focus has...
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Transport User Voice – November 2018 – How good are...

Measuring the impacts of poor signage, design and maintenance Transport Focus recently published...
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Transport User Voice – November 2018 – Putting the user centre...

Ensuring the Government's new strategy (RIS2) addresses the needs of road users The Government...
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Launch of British EuroRAP results, House of Lords

Phil Carey, policy user, is attending the launch of the British EuroRAP results. These results...
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Pedestrians, cyclists and horse riders; new survey results drive...

Detailed research by independent road user watchdog Transport Focus measures for the first time the...
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Cyclists, pedestrians and equestrians: measuring satisfaction with...

Cyclists, pedestrians and equestrians: measuring satisfaction with journeys on Highways England’s...
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Highways England event, Barnsley

Stuart Edwards, stakeholder manager, is speaking at the Highways England event 'Delivering the...
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Highways UK event, Silverstone

Lee Rowbotham, senior stakeholder manager, is speaking at the Highways UK event 'Delivering a...
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Transport User Voice – latest newsletter

Read the September 2018 issue. You can read more on: our timetable crisis compensation...
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Transport User Voice – September 2018 – High visibility markings and...

Improving the road user experience on the A38, near Derby Transport Focus’ research into road...
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National Road Users’ Satisfaction Survey 2017-18

The National Road Users’ Satisfaction Survey (NRUSS) measures satisfaction among users of the...
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Transport User Voice – latest newsletter

The August 2018 issue of Transport User Voice is out now. Click here to read more on: ...
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Transport User Voice – August 2018 – Preventing road disruption in Kent

Government recently announced a fresh approach to Operation Stack, where stretches of the M20 in...
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Transport User Voice – August 2018 – Chief executive’s editorial

As timetable problems continued through July we have continued to be both active and vocal about...
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Transport User Voice – August 2018 – England’s best motorway...

Norton Canes (Roadchef) services on the M6 toll has been rated England’s best motorway services...
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Motorway Services User Survey 2018

We have carried out a large-scale survey on the experience of visitors to 111 of England’s...
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England’s best motorway services of 2018 revealed

Norton Canes (Roadchef) services on the M6 toll has been rated England’s best motorway services...
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Operation Stack: Managing freight traffic in Kent public consultation...

Highways England has consulted on its proposed approach to reducing the congestion caused to road...
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Operation Stack public consultation response

Transport Focus responds to the Operation Stack public consultation in July 2018.
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Annual report out now

What have we done to help transport users? Transport Focus is a consumer organisation – a...
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Annual report and accounts 2017-18

Transport Focus's Annual Report and Accounts was laid before Parliament on 12 July 2018.
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Dartford Crossing – Transport User Panel survey

Earlier this year 447 panellists who had used the Dartford Crossing told us about their...
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Motability: The Big Event, Birmingham

Catherine Folca, stakeholder manager, is presenting a summary of the findings of our disabled road...
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Highways England’s response to Transport Focus incidents and roadworks...

In November 2016 Transport Focus published Incidents and roadworks: A road user perspective setting...
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Transport User Voice newsletter – out now

The July 2018 issue of Transport User Voice is out now. Click here to read more on: ...
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Cycle City Active City, Manchester

Stuart Edwards, stakeholder manager, is presenting on Experiences of cyclists and pedestrians using...
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North of England Transport Summit, Manchester

David Sidebottom, director at Transport Focus, is chairing three sessions at the North of England...
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A303 Stonehenge consultation – Transport Focus response

Transport Focus's response to Highways England's A303 Stonehenge public consultation.
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Connecting the South East, Farnborough

Anthony Smith, chief executive at Transport Focus, is speaking at Connecting the South East. The...
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Workplans 2018

We are the independent transport user watchdog. Our mission is to get the best deal for passengers...
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UK Infrastructure Show, Birmingham

Anthony Smith, chief executive at Transport Focus, is speaking at the UK Infrastructure Show on...
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Annual Transport Practitioners’ Meeting, Oxford

Keith Bailey, senior insight advisor, is presenting on 'Ensuring the voice of all road users is...
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Weather watch 2

The return of recent extreme weather continues to make things tough for transport users, especially...
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Customer experience measurement in the travel and transport industry...

The world is changing fast around us. The way people interact with travel services is being...
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Weather watch

Widespread heavy snow and Storm Emma are making things tough for transport users in various parts...
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Roads to the future

What should the Strategic Road Network look like from 2020? Transport Focus is putting users at...
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Highways England Initial Report – Transport Focus response

Highways England, the body responsible for managing the Strategic Road Network (SRN) – 4300 miles...
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New Civil Engineer’s UK Transport, London

Anthony Smith, chief executive at Transport Focus, is speaking at the New Civil Engineer’s UK...
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Transport User Voice – February 2018 – Opportunity to make a...

Could you be our next Board member? The Department for Transport is to appoint two new members...
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Transport User Voice – February 2018 – Design major roads with...

Cyclists, pedestrians and equestrians need roads designed with them more in mind. Transport...
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Joint Committee on Mobility for Disabled People

Catherine Folca, stakeholder manager at Transport Focus, is presenting our research on disabled...
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Northern plans for transport – Transport Focus response

A 30-year vision for the future of transport in the North has been unveiled today. Transport for...
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A14 – White lining and cats eyes – Transport Focus correspondence

In December 2017 Transport Focus wrote to Highways England expressing concern about the poor...
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Design major roads with us in mind say cyclists, pedestrians and...

Cyclists, pedestrians and equestrians need roads designed with them more in mind. Transport...
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Transport User Voice – new issue out today

The January 2018 issue of Transport User Voice is out now. Click here to read more on: ...
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Transport User Voice – Improving road user experiences during incidents

The independent watchdog is working with Highways England and the police to tackle motorways...
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A chill wind – managing disruption is key to trust

The recent cold spell has highlighted again the importance of how disruption is managed and, in...
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A1(M) at Peterborough disruptions – Transport Focus correspondence

In June 2017, the main southbound access onto the A1(M) at Peterborough was closed completely for...
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Transport User Voice – new issue out today

The December 2017 issue of Transport User Voice is out now. Click here to read more on: ...
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What’s next? Update to our Insight Plan

Want to know what we're currently working on or about to publish? Our Insight Plan sets out what...
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Transport User Voice – Northern transport reception

We’ve been sharing our plans to ensure transport users are at the heart of northern...
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Delays and disruption – getting a better deal for users

Investment in rail and road networks is great. However, the digging phases of that investment can...
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Transport User Voice – What do drivers want from motorway road...

What makes a ‘good’ driving experience on England’s motorways and major ‘A’ roads? In...
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Motorway disruption – Transport Focus correspondence

On 19 September 2017 the M1 motorway was closed between Northampton and Milton Keynes for several...
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Board meeting minutes – March 2017

Here are the minutes from the public Board meeting held in London in March 2017. They have been...
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Road surface quality: what road users want from Highways England

Transport Focus research in 2015 showed that surface quality was road users’ top priority for...
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State of the roads: what drivers want from motorway and major ‘A’ road...

What makes a ‘good’ driving experience on England’s motorways and major ‘A’...
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Transport User Voice – new issue out today

The November 2017 issue of Transport User Voice is out now. Click here to read more on: ...
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Transport User Voice – Northern transport reception

Would you like to find out more about what we do for transport users in Northern England? Why...
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Transport User Voice – Chief executive’s editorial November 2017

The last month has proved to be another productive period for Transport Focus. We continue to speak...
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Transport User Voice – Road surfacing: what do road users want?

What do road users want from road surfaces on motorways and major ‘A’ roads? Transport Focus...
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Developing a transport strategy for the Midlands: devolution,...

Transport Focus director, David Sidebottom, is speaking at the Westminster Energy, Environment and...
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Transport User Voice – Top motorway services named

Reading westbound services on the M4 was named England’s top motorway services in our new...
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Motorway Services User Survey – Spring 2017

We have carried out a large-scale survey on the experience of visitors to all 112 of England’s...
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Transport User Voice – Chief executive’s editorial October 2017

Good wins for transport users this month that Transport Focus has secured. Here are some of the...
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Transport User Voice – ‘Help me understand how smart motorways work’...

Drivers need more help to understand smart motorways, is the finding of our new road user...
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Welsh language report 2016-17

We wrote to the Welsh language commissioner to report on how we dealt with Welsh language issues in...
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‘Help me understand how smart motorways work’ say drivers

Drivers need more help to understand smart motorways, says the independent watchdog. Transport...
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Getting to the heart of smart – road user experiences of smart...

‘Smart motorways’ are a key part of Highways England’s plans to deliver extra road capacity...
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Transport User Voice – new issue out today

The September 2017 issue of Transport User Voice is out now. Click here to read more on: ...
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Transport User Voice – Onibury A49 roadworks: keeping road users in the...

We’ve been making sure the road user voice is heard in planning a key road diversion...
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Transport User Voice – ‘Difficult, stressful and at times dangerous’...

Vital work to upgrade the A120 between Braintree and the A12 is urgently needed according to the...
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Transport User Voice – Chief executive’s editorial September 2017

Summertime and the engineers are busy… Welcome, much needed, investment in our transport systems...
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The A120 between Braintree and Marks Tey – road users’ experiences and...

Transport Focus has worked with Essex County Council, Suffolk County Council and Highways England...
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Insight Plan 2017-18: Making a difference for transport users

Our Insight Plan sets out what insight work we have recently published and plan to carry out – we...
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The next three years 2017-20: Making a difference for transport users

Transport Focus’s 2017-20 Workplan sets out our long-term key campaign and work objectives for...
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Workplan 2017-18: Making a difference for transport users

Transport Focus's 2017-18 Workplan sets out our key campaign and work objectives plus financial...
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Transport User Voice – Road users want more reliable journey times

As we further added to our suite of user satisfaction surveys, we found that users of England’s...
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Transport User Voice – Chief executive’s editorial August 2017

Has a report ever been launched at a motorway service area before? (alright someone tell me…!)....
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Annual report and accounts 2016-17

Transport Focus's Annual report and accounts was laid before Parliament on 18 July 2017.
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National Road Users’ Satisfaction Survey 2016-2017

The National Road Users’ Satisfaction Survey (NRUSS) measures users’ satisfaction with the...
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Road users want more reliable journey times

Users of England’s motorways and major ‘A’ roads are least happy with the reliability of...
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Transport User Voice – Users have their say on future roads investment

Having spoken to more than 10,000 road users since becoming the watchdog in 2015, Transport Focus...
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Transport User Voice – Chief executive’s editorial

Southern blues... More industrial action taking place on the Southern, Northern and Merseyrail...
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Users have their say on future roads investment

Having spoken to over 10,000 road users since becoming the watchdog in 2015, Transport Focus is...
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Road users’ priorities for the Road Investment Strategy, 2020-25

The priorities of those who use England’s motorways and major ‘A’ roads – the Strategic...
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Board meeting minutes – November 2016

Here are the minutes from the public Board meeting held in Birmingham in November 2016. They have...
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Workplan report 2016-2017

The final Workplan Report for the year 2016-2017 can be found here.
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Transport User Voice – Getting roadworks right for the road user

How can we make journeys on our motorways less stressful for road users? Road users tell us they...
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Transport User Voice – Research coming soon

Over the next few months Transport Focus will be publishing lots of new research into users’...
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Transport User Voice – What makes a successful road journey?

Drivers say journey time is the most important factor to measure on England’s motorways and major...
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Transport User Voice – Are alliances set to transform transport?

The launch of the latest Bus Passenger Survey in Liverpool was very positive. The news that...
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Measuring performance of England’s strategic roads: what users want

This research, commissioned jointly by Transport Focus and the Office of Rail and Road, provides...
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Highways England’s evaluation of the first smart motorway –...

Responding to Highways England's evaluation of the first smart motorway all lane running...
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Progress with the Road Investment Strategy – Transport Focus response

Responding to the National Audit Office report on progress with the Road Investment Strategy,...
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Board meeting papers – March 2017

Supporting papers for the Transport Focus Board meeting which takes place at the St Bride's...
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Transport User Voice – new issue out today

The March 2017 issue of Transport User Voice is out now. Click here to read more on: our...
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How do drivers rate our roads?

How satisfied are users of England’s motorways and major ‘A’ roads? Transport Focus has...
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Chief executive’s editorial – keeping transport users at the...

We are changing the way we travel. Less bus travel overall, but more use of rail, cars, tram, taxis...
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ORR update on Highways England’s capital planning and asset management...

Commenting on the Office of Rail and Road’s interim review of Highways England, Transport Focus...
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Transport User Voice – new issue out today

The February 2017 issue of Transport User Voice is out now. Click here to read more on: ...
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Transport User Voice – February 2017 – Don’t let England’s major...

Cyclists, pedestrians and equestrians want road schemes designed with them in mind, rather than...
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Transport User Voice – February 2017 – Disruption in Dover – what do...

Disruption of cross-Channels ferries or the tunnel – for whatever reason – can have a severe...
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Transport User Voice – February 2017 – Chief executive’s editorial

Under pressure: passenger verdict in The new National Rail Passenger Survey shows satisfaction...
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Seminar: What do lorry drivers want during disruption to cross-Channel...

Transport Focus will host this seminar on Thursday, 19 January between 11.00am and 1.00pm at Dover...
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Seminar: What lorry drivers want during disruption to cross-channel...

Transport Focus is hosting this event in Dover.  It will be presenting the results of its research...
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Cyclists, pedestrians and equestrians: a summary of priorities for...

While cyclists, pedestrians and equestrians’ use of the Strategic Road Network (SRN) is confined...
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Transport User Voice – January 2017 – Plan now to tackle future road...

Tackling congestion on major roads is drivers’ top priority for the future. Our latest survey...
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Transport User Voice – January 2017 – Chief executive’s...

While the industrial action on Southern grinds on – 300,000 passengers affected – with no end...
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Cross-Channel disruption: drivers’ needs

When problems with the ferries or tunnel disrupt Channel crossings, lorry drivers need information...
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A safe place to park – what lorry drivers want during disruption to...

In November 2015 the Government announced a £250m fund for a permanent solution to the problem of...
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Reviewing the standard of Highways England’s responses to road user...

Transport Focus was invited by Highways England to review the standard of the company’s responses...
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Tackling congestion on major roads – drivers’ top priority for...

Plan now to tackle future road congestion, say drivers. A survey of drivers using England’s...
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Road to the future

Transport Focus aims to be useful to the organisations that provide services for transport users....
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Focus on people when delays happen, say road users

“Consider the needs of people in vehicles, not just what the engineers need, when you get the...
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Incidents and roadworks – A road user perspective

This report from Transport Focus explores road user experiences of planned roadworks and unplanned...
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July 2016 London Board meeting papers

Supporting papers for the Transport Focus public Board meeting which took place in London on...
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Board meeting minutes – March 2016

Here are the minutes from the public Board meeting held in London in March 2016. They have been...
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Board meeting minutes – July 2016

Here are the minutes from the public Board meeting held in London in July 2016. They have been...
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November 2016 Birmingham Board meeting papers

Supporting papers for the Transport Focus public Board meeting taking place in Birmingham, at the...
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Transport User Voice – new issue out today

The November 2016 issue of Transport User Voice is out now. Click here to read more on: ...
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Transport User Voice – November 2016 – Putting road users first

Much of Transport Focus’s work is about encouraging transport businesses to put the interests of...
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Transport User Voice – November 2016 – Key role for the watchdog in...

Transport Focus is helping improve services for bus passengers in the West Midlands. The...
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Transport User Voice – November 2016 – Ensuring the road user voice is...

We’ve been spreading the message about putting users first in Leeds this month. We spoke at an...
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Transport User Voice – November 2016 – Anthony Smith’s...

Investment rules! Great to see the announcements around the new Greater Anglia franchise: new...
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Transport User Voice – November 2016 – Talking directly to transport...

Need to find out what transport users really think? Transport Focus has set up an online panel...
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Have your say on transport issues

As the independent watchdog, we want to know what you really think. We carry out regular...
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Westminster Energy, Environment and Transport Forum: policy priorities for...

Guy Dangerfield, road user director, will be speaking at a Westminster Energy, Environment and...
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Customer Experience Summit 2016

Transport Focus senior insight advisor, Keith Bailey will be speaking on a panel at the Customer...
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Changes to your rights – Transport Focus response

Transport users will get new rights from tomorrow. The new Consumer Rights Act and National Rail...
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Know your rights – changes for transport users

On Saturday 1 October, the new Consumer Rights Act and National Rail Conditions of Travel will come...
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All-lane running – Transport Focus response to select committee...

Today the Transport Select Committee published its report into all-lane running on certain...
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Transport Focus stakeholder reception – Birmingham

We would like to invite you to an evening reception at the Library of Birmingham on Wednesday 16...
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Transport User Voice – October 2016 – Anthony’s editorial

Welcome to your new-look Transport User Voice, bringing together all the top stories from our work...
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Transport User Voice – October 2016 – Coming soon

We have a number of research reports due out in the coming months. Smart ticketing on buses in...
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Transport User Voice – October 2016 – Shaping the future of...

What will road users need in 2020 and beyond? Highways England has already set out a clear...
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Transport User Voice – October 2016 – Miles of orange cones,...

What do road users want when travelling through roadworks? We know, from our 2015 road user...
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Maps and apps

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Passenger Voice September 2016: Transport Focus board member for Wales

Have you got the skills and experience to make sure the voice of transport users in Wales is...
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Road User Voice – September 2016 – Road User Director’s editorial

Over the last few months we’ve been working with Highways England to improve the customer...
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Road User Voice – September 2016 – Focus on the East Midlands

Who clears the trees from signs? Transport Focus has been to Mansfield to look at how new-style...
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Road User Voice – September 2016 – The future of our roads

What do road users want in the long term? We’ve been working on putting road users at the heart...
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Road User Voice – September 2016 – Take a break – what do...

Toilets, cafes and rest - Transport Focus challenges the service area industry to exceed customer...
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Road User Voice – September 2016 – Improving the Dartford crossing...

Mystery charges and confusing signs – Transport Focus has stepped in to help road users with the...
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Dart Charge user experience – Transport Focus correspondence

The Dartford Crossing is the bridge (southbound) and tunnels (northbound) that cross the Thames and...
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Highways UK

Transport Focus chief executive Anthony Smith will speak at Highways UK. He will be talking...
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Highways Seeing is Believing

Guy Dangerfield, road user director, will be speaking at the Highways Seeing is Believing...
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Highways Management – Smarter Roads for the Future

Guy Dangerfield, road user director, will be speaking at the Highways Management conference. He...
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August 2016 edition of Road User Voice

Click the icon below to read the August 2016 edition of Road User Voice, our monthly...
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Road User Voice – August 2016 – Transport Focus Board member...

The Welsh Government wishes to appoint a new member to the Transport Focus board to ensure the...
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Road User Voice – August 2016 – Keeping roads open all-year...

In July we were in the north east on a fact-finding mission. We also wanted to share our road...
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Road User Voice – August 2016 – Ensuring the road user voice...

We’ve had another busy month, attending several speaking engagements and making many more useful...
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Road User Voice – August 2016 – Action needed to improve...

Lorry drivers have said their needs are not being fully met by roadside facilities in...
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Road User Voice – August 2016 – Road user director’s...

On long (or even short!) journeys along England’s motorways and major ‘A’ roads, the...
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Watchdog calls for a plan of action to improve England’s roadside...

Lorry drivers have said their needs are not being fully met by roadside facilities in...
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Take a break – Road users’ views about roadside facilities

For road users making longer journeys, stopping at services is an integral part of the journey...
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Board meeting – London – July 2016

There will be a public meeting of the Transport Focus Board on 21 July 2016 at Fleetbank House,...
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A47 Alliance upgrade plan meeting

Our Road User Director Guy Dangerfield will be representing road users' at the A47 Alliance...
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Dartford crossing for cyclists – Transport Focus correspondence

The Dartford Crossing is the bridge (southbound) and tunnels (northbound) that cross the Thames and...
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Road User Voice – July 2016 – Expressways or motorways?

The future is (almost here) – but is it the right one for road users? ‘Expressways’ are a...
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Road User Voice – July 2016 – Older drivers: more or less...

Transport Focus has been gearing up to make a difference with a trip to Silverstone...
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Road User Voice – July 2016 – Getting it right for users from the start

A key part of representing user interests, in any service, is making sure their voice is...
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Road User Voice – July 2016 – Boosting the road user voice in...

How is Highways England helping road users in Yorkshire and the Humber? As well as looking at...
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Road User Voice – July 2016 – Being CLEAR about road incidents

What should be done for drivers stuck for hours in traffic? Earlier in the year drivers faced...
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Road User Voice – July 2016 – Road user director’s...

When travelling on England’s motorways and major ‘A’ roads you may want to seek traffic...
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Annual Report and Accounts 2015-16

The Annual Report and Accounts was laid before Parliament on 4 July 2016.
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Board meeting – Birmingham

There will be a public meeting of the Transport Focus Board on 16 November  2016 at the...
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Road User Voice – June 2016 – Looking at driver behaviour

How does the behaviour of other drivers affect you? We’re carrying out work to find the answer...
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Road User Voice – June 2016 – Road user director’s editorial

A bit of sunshine and warmer days of late will have had many people refining their holiday plans....
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Road User Voice – June 2016 – Big data, smarter travel

How could your phone help improve your journey? Transport Focus is exploring how traffic data...
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Road User Voice – June 2016 – Focussing on surface quality

What do drivers really mean when the say they want improvements to the quality of road...
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Road User Voice – June 2016 – What does the logistics industry need...

More information and engagement on roadworks are among the issues that matter most to the logistics...
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Strategic Road User Survey (SRUS)

The Strategic Road User Survey (SRUS) is the formal measure of user satisfaction for those driving...
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Older drivers: more or less satisfied?

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M6 disruption – Transport Focus correspondence

On 4 February 2016 a fatal accident closed the M6 motorway for almost 24 hours causing significant...
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Highways Delivery: Integrating National and Local Roads

Guy Dangerfield, road user director, will be speaking at the Highways Delivery conference. He will...
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Mobility Roadshow – older drivers workshop

Transport Focus chief executive Anthony Smith will speak at the Mobility Roadshow workshop at...
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Transport Focus Workplan 2016-17

The time has come to boost the influence of transport users over the major decisions that affect...
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Inaccuracy of roadworks information – Transport Focus correspondence

When Transport Focus asks about key issues in relation to England’s motorways and major ‘A’...
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How was it for you? Measuring transport users’ emotions

How did your journey make you feel? It’s not a question we have been able to ask passengers –...
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Road User Voice – April 2016 – Bedford Bound

Delays and disruption, roadside facilities, signage and road surfacing were top of the agenda at a...
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Road User Voice – April 2016 – Road user director’s editorial

Earlier this year the Transport Focus team headed off to Highways England’s regional office in...
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Road User Voice – April 2016 – Better by design

Transport Focus is taking part in an initiative launched by Highways England to encourage...
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Road User Voice – April 2016 – Getting to the heart of smart...

Transport Focus has put smart motorways to the test. The M6 10a-13 stretch near to Cannock and...
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March 2016 Manchester Board meeting papers

Here can be found the supporting papers for the Transport Focus public Board meeting held in...
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March 2016 Manchester Board meeting agenda

The agenda for the Transport Focus public Board meeting held in Manchester on the 17 March 2016.
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Instructions for responding to the Invitation to Preferred Supplier List...

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Road User Voice – April 2016

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Westminster Energy, Environment and Transport Forum: The future for...

David Sidebottom, passenger director, will be speaking at the Westminster Energy, Environment and...
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Microlise Transport Conference

Guy Dangerfield, road user director, will be speaking at the Microlise Transport Conference. He...
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Operation Stack inquiry – Transport Focus’s written evidence...

The Transport Committee took evidence on the impact of Operation Stack on 14 October 2015 following...
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The Intermodal World is our Oyster

Louise Coward, senior insight advisor, will be a guest speaker at 'The Intermodal World in our...
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New Civil Engineer UK Roads conference

Anthony Smith, chief executive, will be joining the speaker panel at the New Civil Engineer UK...
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Learning from the Dutch: Improving customer experience during roadworks

Lee Rowbotham, road user manager, will be speaking at the Arcadis Thought Leadership Seminar:...
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Road User Voice – February 2016 – Road user director’s...

In January we carried out research into road users’ views about roadside facilities, including...
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Road User Voice – February 2016 – Operation Stack, Manston...

During summer 2015 Operation Stack brought widespread disruption to the Strategic Road Network in...
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Road User Voice – February 2016 – Focusing on roadside...

We have begun research to understand road users’ needs and experiences when it comes to roadside...
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Road User Voice – February 2016 – Update on our delays and...

We have commissioned new research to look specifically at delays and disruptions resulting from...
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Road User Voice – February 2016 – Research coming soon

Driver attitude and behaviour, and its impact on journey satisfaction and safety: This literature...
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Highways England’s consultation on a proposed lorry park in Kent –...

Highways England launched a public consultation on a proposal to create a permanent lorry park...
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Transport Focus Board Meeting, Manchester – March 2016

Transport Focus would like to invite you to join us for our public Board Meeting. This will...
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Road User Voice – February 2016

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Developing a new road user survey

One of Transport Focus’s key responsibilities on behalf of road users is to develop a new road...
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Independent analytical review for a road user satisfaction survey

This report is the key output from the study commissioned by Transport Focus to advise on the...
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Board meeting minutes – November 2015

Here are the minutes from the public Board meeting held in Gateshead in November 2015. They have...
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January 2016 – London Board meeting papers

Papers for the Board Meeting held in London on 14 January 2016.
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Workplan Report 2015-16

The Workplan Report 2015-16 can be found here and is updated monthly.
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Transport Focus Board Meeting, London – January 2016

Transport Focus would like to invite you to join us for our public Board Meeting. This will take...
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Road User Voice – January 2016 – Have your say

Help shape the decisions the Government, Parliament and Highways England are making by having your...
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Road User Voice – January 2016 – Getting to grips with road...

Improved quality of road surfaces, by a big margin, is the number one priority for improvement...
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Road User Voice – January 2016 – Motorway service area tour

Motorway service areas are important, as our Road user needs and experiences research found. They...
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Road User Voice – January 2016 – Road user director’s...

With 2016 fast approaching, I thought I’d reflect on our achievements since we started...
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Road User Voice – January 2016 – HGV drivers prioritise...

‘Quality of road surfaces’ is the aspect of England’s motorways and major ‘A’ roads that...
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Road User Voice – January 2016 – Research coming soon

Over the next year Transport Focus will be publishing lots of new research into road users’...
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Road User Voice – January 2016

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HGV drivers prioritise improvements to quality of road surfaces

Quality of road surfaces’ is the aspect of England’s motorways and major ‘A’ roads that HGV...
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Road users’ priorities for improvement: heavy goods vehicle drivers

This research asked HGV (heavy goods vehicle) drivers to rank their priorities for improvement to...
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CILT: Merseyside and Warrington

David Sidebottom, passenger director, will be attending a Chartered Institute of Logistics and...
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Westminster Energy, Environment & Transport Forum Keynote Seminar: ...

David Sidebottom, passenger director, will be giving a keynote address at the event. He will be...
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Priorities for the road network in England: Westminster Energy,...

Guy Dangerfield, road user director, will be speaking at the Westminster Energy, Environment...
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The Road Infrastructure Summit

Anthony Smith, chief executive, will be speaking at The Road Infrastructure Summit. He will be...
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Road User Voice – December 2015 – Road user director’s...

Transport Focus recently held a Board meeting and conference in Gateshead; we were delighted to...
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Road User Voice – December 2015 – What do road users want?

Our road user team was at the Highways UK conference on 25 and 26 November. The theme was the...
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Road User Voice – December 2015 – Keep on trucking!

We will soon be publishing our heavy goods vehicle (HGV) drivers’ priorities for improvement on...
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Road User Voice – December 2015 – Winter Focus

The traditions of Halloween and Bonfire Night are now behind us and our thoughts are turning to the...
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Road User Voice – December 2015 – South of the border

The Transport Focus Board meeting in Newcastle on 12 November gave the road user team an...
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Road User Voice – December 2015 – Research coming soon

We will soon be publishing the heavy goods vehicle drivers’ priorities for improvement research....
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Road User Voice – December 2015

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Spending Review: Transport Focus reaction

Following the Autumn Statement and spending review Anthony Smith, chief executive of the...
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Board meeting minutes – May 2015

Board meeting minutes from our public Board meeting held on 14th May 2015 in Cardiff, signed by the...
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Board meeting minutes – September 2015

Board meeting minutes from our public Board meeting held on 16th September 2015 in Edinburgh,...
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Board meeting minutes July 2015 – London

Board meeting minutes from the public Board meeting held on 16th July 2015 in London, signed by the...
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November 2015 Board meeting papers – Newcastle

These are the papers for the public Board meeting held in Newcasle on the 12th November 2015. This...
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Highways UK

Anthony Smith, chief executive, will be speaking at Highways UK. This event brings together...
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Freight Transport Association’s Transport Manager 2015

Transport Focus's road user director, Guy Dangerfield, is speaking at the Freight Transport...
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Road User Voice – October 2015 – Road user director’s...

With the roads team up to full strength now, we’ve had a busy month since I last wrote. To give...
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Have your say on north east transport

The independent transport watchdog asks: is the North East well connected - or out on a...
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Road User Voice – October 2015 – Developing a new road user...

Consultation on the new road user satisfaction questionnaire has begun with a series of meetings...
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Road User Voice – October 2015 – Take a break!

Road users told us that roadside facilities are crucial. This was revealed by our Road user needs...
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Road User Voice – October 2015 – Road meets rail

As part of our regular meetings with Highways England we headed to Birmingham to discuss road...
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Road User Voice – October 2015 – On the road with Highways...

We continue to further our understanding of the issues that affect road users in different parts of...
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Road User Voice – October 2015 – The signs are good, but what...

Transport Focus is working to make sure that the needs of road users are reflected when decisions...
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Road User Voice – October 2015

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Questions and answers on the new road user survey – October 2015

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Lincolnshire Transport Conference

Guy Dangerfield, road user director, will be presenting on the latest aspects of Transport Focus’...
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London Highways Alliance Contract (LOHAC): ‘State of the Nation’...

Ian Wright, Head of Insight, will be giving a presentation at the London Highways Alliance...
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Road User Voice – September 2015 – Road user director’s...

I’m really pleased to say that our recruitment is now complete! The full Transport Focus road...
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Measuring road user satisfaction

Under the government’s Roads Reform programme, Transport Focus has a key role in measuring...
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Road User Voice – September 2015

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TravelWatch North West conference 2015

David Beer, passenger executive, will be speaking at the TravelWatch North West conference. He will...
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Transport Statistics Users Group seminar

Ian Wright, Head of Insight, will be speaking at the Transport Statistics Users Group seminar. He...
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Can public transport ever offer a better choice?

We would like to invite you to our conference, Can public transport ever offer a better choice? at...
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September 2015 – Board meeting papers – Edinburgh

Papers for the Board meeting held in Edinburgh on Wednesday 16 Septeember 2015.
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Transport Focus Events – Edinburgh, September 2015

Information on the Transport Focus events in Edinburgh this September 2015. Including running order...
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Road User Voice – August 2015 – Road user director’s...

Users of the road network in Kent have had a torrid time in recent weeks with Operation Stack being...
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Road User Voice – August 2015 – Getting the user voice heard...

Sadly, Operation Stack (OpStack) now needs little introduction. The queues of lorries on the M20 in...
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Online information for road users during Operation Stack

Operation Stack is implemented by Kent Police and other agencies to park (or ‘stack’) lorries...
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Road User Voice – August 2015

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Transport Focus statement on new Operation Stack measures

Anthony Smith, Transport Focus's chief executive, said: “Road users in Kent will be relieved to...
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Highlighting the needs of road users: Operation Stack correspondence

In recent weeks Operation Stack on the M20 has been a major problem for users of the motorways and...
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Road User Voice – July 2015

We have just published the July issue of Road User Voice – a monthly digest of our work for users...
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Road User Voice – July 2015 – Road user director’s editorial

To make life better for transport users, listen to them! That’s always been a key principle of...
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Road User Voice – July 2015 – Quality of road surfaces top of...

The results are in – Transport Focus has published its first research into road users’...
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Road User Voice – July 2015 – On the road….. in the West...

Our chief executive and road user director have hit the road to find out more about the road...
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Road users’ priorities for improvement: car and van drivers and...

Transport Focus, the independent transport user watchdog, asked nearly 5000 car and van drivers and...
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Better road surfaces top of driver and biker priorities for change

Improved quality of road surfaces on England’s major roads are drivers’ top priority for...
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Transport Focus statement on hot weather and transport

Commenting on the potential for disruption to travel during the heatwave, David Sidebottom,...
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Passenger Focus annual report and accounts 2014-15

Passenger Focus (the operating name of the Passengers' Council, now known as Transport Focus)...
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Contacting us: a temporary change

From 1pm on Friday 19 June to 9am on Monday 22 June Transport Focus staff will be unable to access...
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June edition of Road User Voice

We have just published the third edition of Road User Voice – a monthly digest of our work for...
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Road User Voice – June 2015 – Research update

In May we organised an event to share knowledge on the factors which are most strongly linked to...
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Road User Voice – June 2015 – Road user workplan for 2015-16

On 30 March 2015 Transport Focus became the consumer watchdog representing the users of England’s...
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Road User Voice – June 2015 – Are roadworks that big a problem?

When it comes to the strength of feeling of those using motorways and trunk roads, the clear answer...
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Road User Voice – June 2015 – Road user director’s editorial

Transport Focus continues to develop its links with stakeholders, learn more about the Strategic...
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Road User Voice – June 2015

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Highways England and the journey towards customer focus and collaboration

Guy Dangerfield, road user director, will be taking part in the roundtable discussion on how the...
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Oxera Conference

Anthony Smith, chief executive, will giving input on what users want from the networks over the...
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Transport Focus: the road ahead

The recent article in Logistics and Transport Focus looks at how our previous experience...
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Policy Knowledge Event: Policy Priorities for Transport

This event will be looking at the emerging issues facing interconnected transport. There will be...
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Westminster Energy, Environment & Transport Forum Keynote Seminar

Anthony Smith, chief executive, will be speaking at the keynote seminar ‘The future of the road...
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New Civil Engineer Roads Conference

Anthony Smith, chief executive, is speaking at the event. He will be focusing on how the industry...
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Passenger Voice June 2015: Transport for all

In April we held another session of our Accessibility Forum. Made up of organisations representing...
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Transport Focus road user work programme 2015-16

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May 2015 conference – Diane McCrea

Presentation from Diane McCrea, our Board Member for Wales, at our conference "Putting passengers...
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May 2015 conference – Siân Summers-Rees

Presentation from Siân Summers-Rees, Director for Wales, Community Transport Association, at...
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May 2015 conference – Anthony Smith, Transport Focus

Presentation from Anthony Smith, chief executive of Transport Focus, at our conference "Putting...
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Putting passengers first: how will the Welsh National Transport Plan...

We would like to invite you to join our Board for our conference “Putting passengers first: how...
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May 2015 Board Meeting papers

Papers for our May 2015 Board Meeting in held in Cardiff
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Road User Voice – May 2015 – Road user director’s editorial

It’s a month into Transport Focus’s role as consumer watchdog for users of England’s...
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May edition of Road User Voice

We have just published the second issue of Road User Voice – a monthly digest of our work for...
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Road User Voice – May 2015

We have just published the second issue of Road User Voice – a monthly digest of our work for...
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Road User Voice – May 2015 – Needs and experiences of heavy...

Heavy goods vehicle (HGV) drivers feel misunderstood. This is one of the findings from our...
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Road User Voice – May 2015 – Future research

Priorities for improvementWhat do road users want to see improved on the Strategic Road Network...
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Transport Focus – the road ahead

On 30 March 2015 Transport Focus started work helping to improve and monitor the performance of the...
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Road user needs and experiences – full report

This is Transport Focus’s first piece of road user research, looking at the needs and...
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March 2015 Sunday Times: Raging at roadworks? Then whistle up the new...

Dominic Tobin interviews Anthony Smith on our new role representing users Strategic Roads...
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First edition of Road User Voice

We have just published the first issue of Road User Voice – a monthly digest of our  work...
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Safe roads are our top priority, say drivers

Drivers want to feel in control while making safe, stress-free journeys on England’s major...
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Road user needs and experiences – summary report

This is Transport Focus’s first piece of road user research, looking at the needs and experiences...
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Workplan 2015-16

Download Transport Focus's workplan to find out how we propose to make a difference for...
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Infrastructure Act now law

Yesterday (12 February) the Infrastructure Bill received Royal Assent which means that Passenger...
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Passenger Focus Board Meeting, London – February 2015

There will be a Passenger Focus Board meeting held at Fleetbank House, London on Thursday 12...
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February 2015 Board Meeting papers

Papers for the Board Meeting held in London on 12 Febraury 2015.
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Board meeting minutes – September 2014

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Board meeting minutes – May 2014

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