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Transport User Voice

Transport User Voice

Transport User Voice June 2025

​In this month's edition of Transport User Voice, we highlight the recent train operator...
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Transport User Voice June 2025 – Road network improvements

Capturing the user experience  When we think of National Highways, we tend to imagine...
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Transport User Voice June 2025 – Wales in the spotlight

Shaping the future of reform We’re making sure that passengers are being placed at the heart...
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Transport User Voice June 2025 – Impact of Your Bus Journey survey

Local change and improvement Public transport and in particular buses, is the backbone of many...
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Transport User Voice June 2025 – Chief Executive’s editorial

Influencing change makers When I studied Social Policy and Administration, one of the modules I...
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Transport User Voice June 2025 – Rail passengers have their say

Train operator scorecard results How are train operators performing right now?   Transport...
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Transport User Voice May 2025

​In this month's edition of Transport User Voice, we reflect on our recent update to our Business...
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Transport User Voice May 2025 – EV charging challenges

Users have their say Two in three electric vehicle users were satisfied with the overall...
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Transport User Voice May 2025 – Chief Executive’s editorial

Driving positive change Many years ago, I remember sitting in a North London pub with a group of...
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Transport User Voice May 2025 – Championing the needs of transport...

Our priorities for the year ahead Transport Focus are pleased to share our new Business Plan...
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Transport User Voice May 2025 – Your Bus Journey

Spotlighting best practice With 48,000 journeys across thousands of bus routes, the Your Bus...
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Transport User Voice May 2025 – Revenue protection experiences

Out and about with Northern One of the areas of rail travel that always drives a level of debate...
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Transport User Voice April 2025

In this month's edition of Transport User Voice, we take a look at the recently released 'Your Bus...
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Transport User Voice April 2025 – Lorry drivers roundtable

Keeping the wheels turning Logistics and road freight play a key part in the growth of the UK...
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Transport User Voice April 2025 – The bus shelters of tomorrow

Passenger led design New research is helping put passengers at the heart of setting the standard...
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Transport User Voice April 2025 – Train operator scorecard

The latest results With rail fares rising once again last month do passengers feel like they are...
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Transport User Voice April 2025 – Your Bus Journey results

Bus passengers have their say  With more than 4 billion journeys made by bus across Great...
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Transport User Voice April 2025 – Chief Executive’s editorial

Helping to improve journeys In this month’s edition of Transport User Voice, you'll see the...
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Transport User Voice January 2025

In this month's edition of Transport User Voice, we look at the release of our rail operator...
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Transport User Voice December 2024

In this month's edition of Transport User Voice, we look back at the release of our Lorry Driver...
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Transport User Voice December 2024 – Helping passengers

Assisting with an unsatisfactory service This month we’ve been helping rail passengers across...
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Transport User Voice December 2024 – ScotRail ticket office proposals

Monitoring impact to passengers ScotRail currently serves passengers with more than 2,000 train...
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Transport User Voice November 2024

In this month's edition of Transport User Voice, we look back at the release of our Strategic Roads...
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Transport User Voice – September 2024

In this month's edition of Transport User Voice, Scottish bus passengers have had their say on...
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Transport User Voice September 2024 – Helping passengers

Seating and assistance confusion  Mr and Mrs L bought first class advance tickets with reserved...
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Transport User Voice September 2024 – Chief Executive’s...

Change is coming I notice the change in season more than usual in September. Holidays are...
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Transport User Voice September 2024 – Bus punctuality needs...

Scottish passengers have their say  Bus passengers across Scotland have spoken – with 86 per...
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Transport User Voice September 2024 – Rail compensation and refunds

Could you be due a refund? South West Trains   Good news for South West Trains passengers -...
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Transport User Voice September 2024 – Tackling ‘wrong way...

Improving road signage   Every few months, there is story about a driver getting onto the...
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Transport User Voice September 2024 – All aboard!

Catch the Bus Month What makes you want to hop on the bus?   This September marks Catch the...
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Transport User Voice September 2024 – Top five money-saving travel...

Ways to save   With inflation rising for the first time this year and Britain navigating a...
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Transport User Voice August 2024 – Passengers at the heart of change

King’s Speech announcements Transport Focus welcomed the proposals for a range of new...
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Transport User Voice August 2024 – Chief executive’s editorial

Predicting change and challenging assumptions There are some important new reports in this...
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Transport User Voice August 2024 – When trains become ‘stranded’

Improving the passenger experience A stranded train incident occurs when a train stops for an...
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Transport User Voice August 2024 – Cash on the railway

Ticketing in a digital society In this day and age, a move towards a cashless society may seem...
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Transport User Voice August 2024 – Riders, walkers and wheelers

What they want in Devon and Cornwall Paths alongside roads managed by National Highways...
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Transport User Voice August 2024 – Thank you to Linda McCord

15 years of helping passengers Linda McCord’s 15 years at Transport Focus has been marked by...
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Transport User Voice August 2024 – Around Great Britain

Find out more about our work West Wales The team has been out and about in West Wales at...
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Transport User Voice July 2024 – Around Great Britain

Find out more about our work West Midlands West Midlands Customer Experience Day The...
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Transport User Voice July 2024 – Helping passengers

Refund refusal resolved Mr R booked a return trip for two people with Trainpal. When the...
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Transport User Voice July 2024 – A new deal for passengers and road...

Priorities and opportunities I’m writing this the morning after the General Election. By the...
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Transport User Voice July 2024 – Investing in accessibility

The Transport Focus website With at least one in five people in the UK having a long-term...
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Transport User Voice July 2024 – Rail news roundup

Our work on the ground It’s been a busy month on the rails for Transport Focus. We’ve been...
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Transport User Voice July 2024 – Riders, walkers and wheelers...

A look ahead When we think about National Highway’s roads, we often think about motorways...
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Transport User Voice July 2024 – Meet Natasha Grice

Transport Focus, Director of Rail Natasha started her career in aviation as a Flight...
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Transport User Voice June 2024 – Helping passengers

Railcard error and step-free access No step-free access Transport Focus took up a complaint...
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Transport User Voice June 2024 – Your Bus Journey

Year two survey on the road How satisfied are bus passengers in England, Scotland and Wales?...
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Transport User Voice June 2024 – Chief executive’s editorial: Our new...

Priorities for the next three years I was pleased to be able to launch our new Business Plan at...
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Transport User Voice June 2024 – Around Great Britain

Find out more about our work Scotland Bus is the most frequently and widely used form of public...
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Transport User Voice June 2024 – Our Board meeting in Birmingham

Board members out and about Transport Focus Board members and staff were able to see the...
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Transport User Voice May 2024 – Barriers to bus in Wales

The passenger view What are the barriers to using the bus in Wales? Passengers and non-bus users...
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Transport User Voice May 2024 – Around Great Britain

Find out more about our work Scotland    Timetable changes  As part of LNER’s...
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Transport User Voice May 2024 – Working in the customers interest

Extreme heat and when things go wrong We’re often asked what passenger's want and invariably...
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Transport User Voice May 2024 – Focus on the West Midlands

Our Board meeting in Birmingham There’s a busy agenda when the Transport Focus Board hosts its...
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Transport User Voice May 2024 – Extreme heat

What do passengers need? The experiences of many passengers in summer 2022 were unprecedented...
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Transport User Voice May 2024 – Road surface quality

Top priority for drivers Swerving to avoid a pothole or a feeling of lack of control under your...
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Transport User Voice May 2024 – Helping passengers

Refused refund and online error Refused refund  Due to cancellations of services Mr O wanted...
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Transport User Voice April 2024 – Helping passengers

Delay repay and incorrect penalty fare Delay repay After her train was delayed, Mrs H...
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Transport User Voice April 2024 – Northern Transport Summit

Working together to connect the North The Northern Transport Summit took place at Manchester...
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Transport User Voice April 2024 – Around Great Britain

A round up of our work South West Great Western Railway passengers will now see improved...
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Transport User Voice April 2024 – Meet Yvonne Fox-Burmby

One to watch This month marked International Women’s Day – a global day to celebrate the...
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Transport User Voice April 2024 – Chief executive’s editorial

Surprising insights and team triumphs The main event this month was the publication of our Your...
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Transport User Voice April 2024 – Bus punctuality needs improvement

Landmark survey reveals gulf in satisfaction Bus passengers across England have had their say...
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Transport User Voice April 2024 – Sorting signs

In collaboration with National Highways Transport Focus works with National Highways to improve...
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Transport User Voice March 2024 – Boosting buses in Cornwall

Offering better value for passengers The number of people choosing to take the bus in Cornwall...
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Transport User Voice March 2024 – Maintenance of signs

Making progress with National Highways Transport Focus works with National Highways to enhance...
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Transport User Voice March 2024 – A new era for passengers

Electric trains unveiled  A new era began for rail passengers in the West Midlands recently...
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Transport User Voice March 2024 – Around Great Britain

A round up of our work Wales Reporting on the passenger experience Our team have been out...
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Transport User Voice March 2024 – Helping passengers

Railcard refund and notification dispute  Railcard refund  After the death of her husband,...
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Transport User Voice March 2024 – Chief executive’s editorial

Promoting good practice I wanted to draw reader’s attention to some good news. I suspect...
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Transport User Voice March 2024 – Rail passengers rate their service

Latest Rail User Survey results Rail passenger satisfaction overall has fallen from 88 per cent...
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Transport User Voice February 2024 – Electric Vehicle Charging Survey

Driving improvements for EV users According to new analysis, there are almost one million pure...
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Transport User Voice February 2024 – Your Bus Journey survey

Looking forward to end of year results Over the past year, passengers across many parts of...
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Transport User Voice February 2024 – Rail passenger satisfaction...

Latest Rail User Survey  Overall passenger satisfaction with their most recent journey has...
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Transport User Voice February 2024 – Penalty fares on national rail...

Join the independent appeals panel Transport Focus is looking for up to 15 people to become part...
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Transport User Voice February 2024 – Helping passengers

Trainpal refund and delay claim resolved Trainpal refund Due to strike action, Mrs L tried to...
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Transport User Voice February 2024 – LNER long-distance fares trial

Better value rail fares? This month LNER announced a new fares pilot on journeys between London...
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Transport User Voice February 2024 – Chief executive’s...

It's all about passengers A few observations from me about the articles in this edition of...
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Transport User Voice January 2024 – Rail Penalty Fares appeals panel

Become a member of the panel Transport Focus is looking for up to 15 people to become part of...
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Transport User Voice January 2024 – Christmas travel getaway

Check before you travel People are being encouraged to check before they travel this Christmas...
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Transport User Voice January 2024 – A clean and safe railway

Understanding passenger expectations How can the cleanliness of trains and stations be improved...
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Transport User Voice January 2024 – Helping passengers

Poor advice and Railcard renewal Our caseworkers have been busy this month helping passengers to...
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Transport User Voice January 2024 – Chief executive’s editorial

First impressions This is my first Transport User Voice after taking over from Anthony Smith as...
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Transport User Voice December 2023 – Helping passengers

Railcard delay resolved and refund success Railcard delay resolved Mr R bought a Railcard...
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Transport User Voice December 2023 – Around Great Britain

A roundup of our work Wales Giving evidence to Senedd Committee Earlier this year,...
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Transport User Voice December 2023 – Rail delays and compensation

Claim rates on the up The number of passengers claiming the compensation they are owed has...
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Transport User Voice December 2023 – The voice of the road user

Gathering insight and driving improvement Our work to improve the experience of those using...
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Transport User Voice December 2023 – Chief executive’s...

See you soon! So, my last Transport User Voice editorial. My successor, Alex Robertson, takes up...
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Transport User Voice December 2023 – A fragile railway

More reliable rail service needed Transport Focus is challenging train operating companies and...
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Transport User Voice November 2023 – Train operators withdraw ticket...

Transport Focus objects to proposals Plans to close rail ticket offices have been withdrawn by...
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Transport User Voice November 2023 – Chief executive’s...

Stormy times... While the weather has been battering parts of the country, transport users are...
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Transport User Voice November 2023 – Motorway Services User Survey

Rugby rated best services Moto Rugby services on the M6 has been rated the best motorway...
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Transport User Voice November 2023 – Highways UK 2023

Focus on road users Transport Focus headed to Birmingham last month for the annual Highways UK...
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Transport User Voice November 2023 – Bus franchising in the headlines

Manchester Bee network launches Bus franchising has been in the headlines in recent weeks with...
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Transport User Voice November 2023 – Helping passengers

Unfair Hare Fare and refund success A Hare Fare that wasn’t fair Ms A wasn't happy that...
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Transport User Voice November 2023 – Around Great Britain

A roundup of our work West Midlands Bus passengers in the West Midlands have been having...
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Transport User Voice October 2023 – Chief executive’s editorial

The voice of Britain’s transport users  We have a simple business model. We talk to transport...
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Transport User Voice October 2023 – New chief executive

Welcome to Transport Focus Transport Focus has appointed a new chief executive. Alex Robertson...
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Transport User Voice October 2023 – Ticket office consultation

More than half a million responses With more than half a million responses, the consultation on...
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Transport User Voice October 2023 – Bus passengers’ satisfaction...

Interim results of new survey Eight in 10 bus passengers were satisfied with their last journey...
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Transport User Voice October 2023 – New surveys go live

Seeking road users' views Two new surveys for different road users have launched recently. The...
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Transport User Voice – Around Great Britain

An update on our work West Midlands Long-term plans to deliver significant improvements for...
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Transport User Voice September 2023 – Helping passengers

Cancellation confusion and refund remedy Cancellation confusion Mr M received an email from...
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Transport User Voice September 2023 – Around Great Britain

A roundup of our work Wales After pressuring Transport for Wales over the past few months we...
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Transport User Voice September 2023 – Do not travel messages

What are passengers’ views? Transport Focus has found that rail passengers are confused when...
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Transport User Voice September 2023 – Logistics and coach survey

Less than half companies satisfied From rest stops to roadworks, the challenges of England’s...
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Transport User Voice September 2023 – Chief executive’s...

Still time to have your say With responses to the proposed rail ticket office closure...
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Transport User Voice September 2023 – Rail disruption

What passengers want to know Passengers are calling for better information ahead of planned...
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Transport User Voice September 2023 – Ticket office consultation

Last day to have your say With one day to go before the public consultation on proposed changes...
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Transport User Voice August 2023 – Helping passengers

Penalty success and railcard result Penalty success Mr S was issued with Penalty Fare Notice...
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Transport User Voice August 2023 – Free bus pass travel

New research results More than a third of older and disabled concessionary bus pass holders say...
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Transport User Voice August 2023 – Rail ticket office consultation

Have your say Transport Focus wants to hear your views on the proposed closure of ticket offices...
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Transport User Voice August 2023 – Once in a generation

The Transpennine Route Transport Focus has been out monitoring the passenger experience of...
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Transport User Voice August 2023 – Chief executive’s editorial

The passenger voice is being heard It's at times like these that we feel the strength and...
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Transport User Voice August 2023 – Looking to the future

An update from the Bristol Board Meeting How can the user experience be improved for people...
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Transport User Voice – July 2023

In this month's Transport User Voice our chief executive Anthony Smith asks for a period of...
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Chief executive’s editorial

Stability please Yes, can we have plain, boring, steady state stability back please? While...
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Our next Board meeting

Join us online in Bristol in July What does the future hold for transport users? That’s just...
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Around Great Britain

An update on our work West Midlands Changes to services A series of changes to services as...
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Helping passengers

Flexi ticket success and a cancellation refund Flexi-ticket success Mr E wanted to purchase a...
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Barriers to bus

What passengers are telling us How can we attract more people to travel by bus and improve the...
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Transport User Voice – June 2023 – Helping passengers

Online issues and first class failure Ms V bought a ticket via the Trainline but it wasn’t...
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Transport User Voice – June 2023 – Around Great Britain

An update on our work Wales Transport for Wales performance Last month Transport Focus...
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Transport User Voice – June 2023 – Getting passengers back on...

Best practice webinar With some passengers slower to return to bus travel post pandemic,...
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Transport User Voice – June 2023 – Dartford crossing experience

Results of our pilot Are drivers happy about paying to use roads? With more than 160,000...
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Transport User Voice – June 2023 – Up your game on strike...

Our message to the industry Our message to train operators is to ‘up your game’ on strike...
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Transport User Voice – June 2023 – Chief executive’s...

Step forwards...step backwards Good news for bus passengers in England as the Government has...
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Transport User Voice – June 2023 – Your Bus Journey

Positive initial results  Our new bus passenger survey Your Bus Journey is on the road and is...
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Transport User Voice May 2023 – Sorting road signs

If it's not clear, it's not safe With spring weather encouraging the growth of hedgerows and...
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Transport User Voice May 2023 – Minimum service legislation

Raising the passenger voice on strikes Rail passengers have experienced major disruption with...
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Transport User Voice May 2023 – Around Great Britain

An update on our work West Midlands Employees, managers, and leaders from train operators in...
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Transport User Voice May 2023 – Coronation and Eurovision travel

How are passengers travelling? With big events and extra bank holidays, the month of May...
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Transport User Voice May 2023 – £2 bus fare success

Giving bus a go More people are giving bus a go thanks to the £2 bus fare cap.   Transport...
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Transport User Voice May 2023 – Helping passengers

Frustrated at delays and stranded at the station Ms U travelled with Avanti West Coast on a...
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Transport User Voice May 2023 – Chief executive’s editorial

Delivering in a challenging world Our research shows that passenger and driver satisfaction...
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Transport User Voice – April 2023 – On the rails

How are passengers faring? March began with rail fares going up. After months of unreliable...
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Transport User Voice – April 2023 – Chief executive’s...

Phew! Some good news at last The RMT agreement in the dispute with Network Rail looks like it is...
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Transport User Voice – April 2023 – Our Board meeting in Manchester

Watch it back A trailblazing devolution deal is set to give Greater Manchester more control over...
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Transport User Voice – April 2023 – Cyclists, pedestrians and...

Their experiences in the East of England Everyone wants to be able to feel safe. We’ve heard...
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Transport User Voice – April 2023 – Taking a look around Great...

The West Midlands, Wales and Scotland The West Midlands New trains, developing new stations...
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Transport User Voice – April 2023 – Improving passenger...

Smarter Information, Smarter Journeys What information do you need as a passenger, when do you...
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Transport User Voice – April 2023 – How we’ve been helping...

A rightful refund and a sticky situation Rightful refund for unused tickets Mr E and his...
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Smarter Information, Smarter Journeys – improving passenger...

Transport Focus and the Rail Delivery Group have worked together to deliver a programme of research...
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Transport User Voice – March 2023 – Road User Panel

A look ahead As the watchdog for users of England’s motorways and major ‘A’ roads,...
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Transport User Voice – March 2023 – Cheaper bus travel

The £2 bus fares initiative Simpler, better for money fares? We know that’s what passengers...
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Transport User Voice – March 2023 – Transforming travel across...

Join our next Board meeting Join the Board of Transport Focus in Manchester on 29 March 2023 for...
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Transport User Voice – March 2023 – Getting the best deal

Tips for saving money Cost can be a big worry for people when deciding how to travel, especially...
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Transport User Voice – March 2023 – Helping passengers

A cancelled train and a cousin crisis A cancelled train  Mr U had a ticket, bought via The...
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Transport User Voice – March 2023 – Around Great Britain

Wales, Scotland, and the West Midlands Wales Improving rail replacement...
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Transport User Voice – March 2023 – Chief executive’s...

Stepping down - end of an era Yesterday I announced that I will be stepping down at the end of...
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Transport User Voice – February 2023 – Helping passengers

Sorting Railcards and refunds Exemption perception Mr H applied for a Disabled Persons...
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Transport User Voice – February 2023 – Across Great Britain

Wales, Scotland and the West Midlands Wales Brand new trains for the Valleys We’ve been...
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Transport User Voice – February 2023 – Board meeting in...

Join us in March Let’s talk about public transport and roads in Greater Manchester. Our next...
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Transport User Voice – February 2023 – It’s what’s on the...

What passengers want from train interiors Passengers want to see improvements on what is already...
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Transport User Voice – February 2023 – Better lorry driver...

Our event in Cannock Lorry drivers are vital to keeping the country running. They make sure...
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Transport User Voice – February 2023 – Chief executive’s...

The future of transport All our insight work confirms that trade-offs between cost and...
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Transport User Voice – February 2023 – Your Bus Journey

How satisfied are passengers in England and Scotland? The big day is almost upon - Your Bus...
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Lorry drivers on rest stops

Video edited on Kapwing
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Transport User Voice – January 2023 – Helping passengers

Multiple tickets and app malfunction Too many tickets? Ms K was travelling home from the...
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Transport User Voice – January 2023 – Around Great Britain

The West Midlands, Scotland and Wales The West Midlands As part of our work with West...
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Transport User Voice – January 2023 – The future of the railway

What do passengers want? Passengers want better value fares, trains they can rely on and more of...
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Transport User Voice – January 2023 – New bus passenger survey

Improving your bus journey Bus passengers are set to have their say, when our new satisfaction...
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Transport User Voice – January 2023 – Chief executive’s...

The nightmare before Christmas Rail passengers are facing a toxic cocktail of strikes, overtime...
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Transport User Voice – January 2023 – More trains, on time and...

Passengers’ plea to Avanti and TransPennine Express “I would rather drive to work as the...
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Transport User Voice – January 2023 – Paying to use roads

Dartford Crossing survey What do users think about additional charges to use roads? A new...
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Transport User Voice – December 2022 – Chair’s editorial

Reliability remains key In my first four months as chair of Transport Focus I’ve been...
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Transport User Voice – December 2022 – Helping passengers

Football faff and Railcard ruckus Railcard renewal Ms C wanted to renew her Disabled Persons...
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Transport User Voice – December 2022 – Around Great Britain

Wales, Scotland and the West Midlands Wales The Transport Focus Board met in Cardiff on 22...
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Transport User Voice – December 2022 – Sort My Sign

If it’s not clear, it’s not safe Our bid to make road signs clearer has resulted in real...
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Transport User Voice – December 2022 – Cardiff Board meeting

Watch it back! On Wednesday 23 November we held our public Board meeting in Cardiff. We invited...
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Transport User Voice – December 2022 – Railway timetable change...

Timetable change coming up New timetables are due to be brought in on 11 December. So what does...
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Transport User Voice – December 2022 – Improving lorry driver rest...

Our event in January Lorry drivers are vital to our economy. But it has been clear for some time...
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Transport User Voice – November 2022 – Helping passengers

A cancellation and a challenge Collecting tickets for a cancelled train Mr A’s train was...
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Transport User Voice – November 2022 – We’re back at Highways UK

Come and see us in Birmingham Next week sees Transport Focus heading to the NEC in Birmingham...
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Transport User Voice – November 2022 – Over to the West Midlands

Good news on the roads Transport Focus chief executive Anthony Smith and transport user manager...
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Transport User Voice – November 2022 – Wales and Scotland

What’s been happening? Wales National Transport Delivery Plan Transport Focus has...
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Transport User Voice – November 2022 – Our workplan for 2023-4

Tell us what you think We are starting to plan what we might work on in the financial year April...
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Transport User Voice – November 2022 – What do roads users want?

Looking at funding the next five years What do road users want from journeys on motorways and...
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Transport User Voice – November 2022 – Join our next Board meeting

Focusing on transport users in Wales Lee Waters MS, deputy minister for climate change, will...
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Transport User Voice – November 2022 – Chief executive’s editorial

Reliability rules Over the next few months we are going to be focusing on these three main...
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Transport User Voice – November 2022 – Best motorway services revealed

And the winner is… Rugby services on the M6, run by Moto, has been rated the best motorway...
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Transport User Voice – October 2022 – How we’ve helped...

Covid trouble lingers  Greater Anglia Mr A wasn't happy he couldn't buy an Advance Purchase...
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Transport User Voice – October 2022 – Over to the West Midlands

Reviewing services for passengers  We are working with West Midlands Trains to review services...
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Transport User Voice – October 2022 – Looking at Scotland and...

Improving information and future plans Scotland September saw the Programme for Government...
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Transport User Voice – October 2022 – Cyclists, pedestrians...

How can roads serve them better? “Fallen trees blocking the way get reported but nothing gets...
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Transport User Voice – October 2022 – Chief executive’s...

A royal goodbye The past few weeks have been dominated by the extraordinary events surrounding...
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Transport User Voice – October 2022 – Can passengers travel...

Avanti timetable disruption Last month Avanti reduced its timetable at short notice. This was...
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Transport User Voice – October 2022 – Wales Board meeting

You can come along! Let’s talk about transport in Wales. Our next public Board meeting will be...
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Transport User Voice – September 2022 – Late Railcard and a full train

How we’ve helped passengers Refund for a late Railcard Mr L had purchased a Railcard but...
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Transport User Voice – September 2022 – Winding down in the West...

A successful time during the games August saw the delivery of a fantastic Commonwealth Games in...
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Transport User Voice – September 2022 – Strikes strike again

Information and refunds are key “I will not be able to make my journey and will now have to re...
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Transport User Voice – September 2022 – Over to Scotland and Wales

What’s been happening? Scotland As part of looking at the passenger experience during the...
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Transport User Voice – September 2022 – Charging ahead

Electric vehicle drivers’ experiences The number of electric vehicles on our roads is...
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Transport User Voice – September 2022 – Director’s editorial

Rail has been under pressure The long hot summer of ’22 continues. Temperatures raised further...
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Transport User Voice – September 2022 – What do lorry drivers want...

We asked for their views We all depend on lorry drivers to transport various everyday...
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Transport User Voice – August 2022 – ScotRail, satisfaction and...

All the latest from Scotland ScotRail We are pleased to note the reintroduction of...
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Transport User Voice – August 2022 – Fflecsi travel and a success on...

What’s happening in Wales Fflecsi Building on our interim report on fflecsi published...
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Transport User Voice – August 2022 – Countdown to the Commonwealth...

A look at the West Midlands The West Midlands is brimming with excitement as the Commonwealth...
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Transport User Voice – August 2022 – Getting free bus pass holders back

Some have stayed away “Using buses less because I am walking to avoid close contact with...
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Transport User Voice – August 2022 – Summer days of disruption

How have passengers fared? It’s been an interesting time for passengers. Last month we had the...
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Transport User Voice – August 2022 – Chief executive’s editorial

A perfect storm Transport users and the industries that operate the roads and transport they...
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Transport User Voice – August 2022 – M40 named England’s best...

Road users have their say “It’s the quietest and easiest motorway I use”. The M40 has...
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Transport User Voice – July 2022 – National rail strikes

Our work to help passengers The latest national rail strikes are over. Passengers have...
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Transport User Voice – July 2022 – Wales bus event roundup

A spotlight on Government's plans There’s been a lot going on lately with the bus network in...
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Transport User Voice – July 2022 – Hot blogs

A look at this month's opinions   Our blogs this month have focussed on one issue -...
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Transport User Voice – July 2022 – Just the one and No class

Appealing on behalf of passengers Just the one  A passenger purchased three railcards....
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Transport User Voice – July 2022 – Wales bus event roundup

A spotlight on Government's plans There’s been a lot of discussion lately around the bus...
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Transport User Voice – July 2022 – Sort My Sign

Where we are now It can be frustrating when you miss a turning because a road sign was missing...
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Transport User Voice – July 2022 – Chief executive’s...

Struck by strikes Standing on the balcony at Waterloo station, around six o’clock on...
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Transport User Voice – July 2022 – Around Great Britain

Scotland, Wales, the West Midlands and London Scotland  ScotRail  Due to the ongoing...
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Transport User Voice – June 2022 – Stormy weather and a...

How we’ve helped passengers Stormy weather Due to storm Eunice, East Midlands Railway (EMR)...
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Transport User Voice – June 2022 – Bus concessionary fares...

How can operators get passengers back? Why aren’t concessionary pass-holders heading back onto...
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Transport User Voice – June 2022 – Around Great Britain

Scotland, Wales, the West Midlands and London Scotland In summer 2021 we encouraged ScotRail...
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Transport User Voice – June 2022 – Let’s talk about buses in...

Join our next event on 9 June Want to hear more about the future of buses in Wales? Transport...
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Transport User Voice – June 2022 – Chief executive’s...

A time to celebrate The days are getting warmer (occasionally) and there’s a real buzz in the...
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Transport User Voice – June 2022 – Scotland Board meeting

Watch it back if you missed it What is the latest on transport in Scotland? We held our...
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Transport User Voice – June 2022 – How do businesses rate the...

Less than half are satisfied Just under half (46 per cent) of freight and coach managers are...
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Transport User Voice – May 2022 – Chief executive’s editorial

Choppy waters ahead The extra funding for buses in England’s regions is welcome and will...
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Transport User Voice – May 2022 – A boost for bus

Working to make investment count In early April, the Department for Transport announced a £7...
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Transport User Voice – May 2022 – Around Great Britain

The West Midlands, Wales, Scotland, and London  West Midlands  As founder members of the...
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Transport User Voice – May 2022 – Rail user survey

Satisfaction remains steady More than eight in 10 rail passengers (85 per cent) were satisfied...
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Transport User Voice – May 2022 – Tyne Tunnel

A new partnership Transport Focus has been asked by TT2 to carry out an independent review of...
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Transport User Voice – May 2022 – Join our next Board meeting

On our work for Scotland's transport users  Next month we’re delighted to be back holding our...
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Transport User Voice – May 2022 – Keeping mum and Railcard...

How we've helped passengers  Keeping mum Mrs L's son was issued with a Penalty Fare Notice...
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Transport User Voice – April 2022 – Chief executive’s...

Free travel for Ukrainian refugees Well done to the rail and bus industries for moving so...
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Transport User Voice – April 2022 – Cancelled sleeper and...

How we have been helping passengers Cancelled sleeper Mr B bought tickets for a sleeper cabin...
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Transport User Voice – April 2022 – Around Great Britain

West Midlands, Wales, Scotland and London West Midlands We’re continuing our work as part...
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Transport User Voice – April 2022 – What’s next for our bus...

And are concessionary fares just the ticket? The future of our bus surveys Are concessionary...
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Transport User Voice – April 2022 – Strategic Roads User Survey

It’s back – but drivers aren't the only road users we're helping We have the first results...
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Transport User Voice – April 2022 – Experiences of women and...

How safe they feel on transport “Being safe means being able to go about without hinderance or...
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Transport User Voice – April 2022 – What do passengers want?

Transforming rail travel What do passengers want from the trains they travel on? It’s the...
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Transport User Voice – March 2022 – Case studies

West Midlands Railway Ms O arrived at the station a few minutes before travelling. No one was at...
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Transport User Voice – March 2022 – Around Great Britain

The West Midlands, Scotland, Wales, and London  The West Midlands It’s almost 150 days...
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Transport User Voice – March 2022 – What matters most to rail...

Reliability key to rail recovery How satisfied were you with your last train journey? More...
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Transport User Voice – March 2022 – Our latest work on buses

Our continuing role in improving bus What improvements do bus passengers want to see in the...
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Transport User Voice – March 2022 – Chief executive’s...

Will there be calm after the storm? So, Eunice has moved on. It looks like lessons from...
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Transport User Voice – March 2022 – Sorting road signs

A big thank you! Thank you to everyone who reported a damaged or confusing sign through our Sort...
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Transport User Voice – March 2022 – How can your journeys be...

Join our Transport User Panel Have you ever been travelling somewhere and thought your journey...
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Transport User Voice – February 2022 – Cancelled trains and...

How we’ve helped passengers Refund for a cancelled train Miss D was unable to use tickets...
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Transport User Voice – February 2022 – What passengers think...

Our work on travel during Covid-19 How is Covid-19 still impacting how people travel? In our...
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Transport User Voice – February 2022 – Around Great Britain

Scotland, Wales, London and the West Midlands Scotland Earlier this month ScotRail began a...
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Transport User Voice – February 2022 – Latest logistics and...

Satisfaction is down on the roads Have you ever thought about how food gets to the shops and...
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Transport User Voice – February 2022 – Temporary Covid...

Delays and disruption for passengers Rail passengers had a bumpy start to the year as they faced...
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Transport User Voice – February 2022 – Chief executive’s...

Transport must meet demand As restrictions change again around the UK, the demand for public...
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Transport User Voice – February 2022 – Fixing and improving...

How can I help make roads safer? Have you noticed road signs that are unclear or damaged? Our...
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Transport User Voice: January 2022

Read a round-up of our 2021 wins across road, rail and bus. Our chief exec talks about some of the...
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Transport User Voice – January 2022 – Engineering works in a...

How to keep passengers informed Before the pandemic, rail operators found it relatively...
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Transport User Voice – January 2022 – Around Great Britain

The West Midlands, Wales, Scotland, and London The West Midlands  With less than 230 days to go...
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Transport User Voice – January 2022 – Chief executive’s...

What a year! Wow. 2021 was a bumpy ride, with the continuing pandemic and the condition of...
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Transport User Voice – January 2022 – Case studies

Ahead of his time  Mr H bought tickets via Trainline for a journey on 18 September. When he...
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Transport User Voice – January 2022 – Attitudes to public...

Omicron nervousness increases In our latest Travel during Covid-19 survey, people were showing...
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Transport User Voice – January 2022 – How can buses be better?

A look at our National Bus Strategy work We’ve been working tirelessly this year to make sure...
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Transport User Voice – January 2022 – Making Journeys Better

Our new Scotland video Earlier this year we launched our Making Journeys Better video –...
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Transport User Voice – January 2022 – The road ahead

What's in the pipeline for 2022? Gearing up for future investment    We’re barely a third of...
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Transport User Voice – January 2022 – A look back at 2021

We are fast approaching the end of another unprecedented year. Though life has...
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Transport User Voice – December 2021 – Just the ticket!

Refund for wrong information Mr B was travelling from Edinburgh to Pudsey and had a ticket to...
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Transport User Voice – December 2021 – Flexi season tickets

What do rail commuters think? “Saves the bother of buying a ticket every day. Gives me...
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Transport User Voice – December 2021 – Around Great Britain

The West Midlands, Wales, Scotland and London West Midlands The Integrated Rail Plan means...
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Transport User Voice – December 2021 – Our latest Board meeting

Focusing on West Yorkshire What does the future hold for transport in West Yorkshire? Earlier...
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Transport User Voice – December 2021 – Cyclists, pedestrians...

How they can feel more considered Have you ever thought about the paths that cross motorways and...
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Transport User Voice – December 2021 – Chief executive’s...

What will passengers make of the Integrated Rail Plan? There is lots to like in this plan, which...
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Transport User Voice – December 2021 – Transport Focus at...

Great to be back showcasing our work Early November saw Transport Focus return to the annual...
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Transport User Voice – November 2021 – What different road users want

Try out our new simulator Does a 60-year-old man driving his car in the North East have the same...
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Transport User Voice – November 2021 – Ping trouble and Railcard woes

Our work to help passengers The big code issue Ms Q bought a Two Together Railcard on her...
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Transport User Voice – November 2021 – What’s happening across...

Scotland, Wales, the West Midlands, and London Scotland Earlier this month, we responded to...
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Transport User Voice – November 2021 – The evolution of rail contracts

Keeping the focus on passengers Following the pandemic and the announcement of the new public...
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Transport User Voice – November 2021 – Your thoughts on buses and...

Our new satisfaction survey It's 2019. You're on a busy train to work. All around you people...
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Transport User Voice – November 2021 – Director’s editorial

Transport in the news Well, what a month it has been! Where to start… It’s my pleasure to...
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Transport User Voice – November 2021 – The future of commuting

What will it look like? Now that Covid restrictions have eased, what does the future of...
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Transport User Voice – October 2021 – Missing ticket mystery

Our casework successes Mr A had been unable to use the two sets of tickets he bought from...
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Transport User Voice – October 2021 – Around Great Britain

London, Wales and Scotland London This month, London TravelWatch launched its Don’t cut the...
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Transport User Voice – October 2021 – Better buses for...

Our National Bus Strategy work How can local transport authorities and operators improve bus...
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Transport User Voice – October 2021 – Electric car charging

How can drivers’ experience be better? How do people find driving electric vehicles and how...
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Transport User Voice – October 2021 – Proposed changes to LNER...

We asked for your feedback LNER has proposed changing the opening hours at 13 of its ticket...
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Transport User Voice – October 2021 – Chief executive’s...

Public transport and the journey to sustainability “It can be hard to behave ‘sustainably’...
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Transport User Voice – October 2021 – Rebuilding passengers’...

A look beyond social distancing “I would like companies to continue supplying cleaning...
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Transport User Voice – October 2021 – Have your say

Changes to LNER ticket office hours   Back to newsletter.
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Transport User Voice – September 2021 – Sort My Sign

Better information for road users Have you ever missed a turning because a road sign was missing...
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Transport User Voice – September 2021 – National Highways...

New tool to gather road users’ views National Highways (formerly Highways England) this week...
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Transport User Voice – September 2021 – Streets for all?

Road space allocation research How can changes to shared road space be made fairly to encourage...
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Transport User Voice – September 2021 – Making journeys better

Take a look at our work during Covid-19 Throughout the pandemic we've continued to use our data...
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Transport User Voice – September 2021 – What improvements do...

Fixing potholes is the biggest priority The quality of road surfaces on England’s motorways...
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Transport User Voice – September 2021 – We are looking for a...

Join our webinar on 1 September Could you be the next chair of the Transport Focus...
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Transport User Voice – September 2021 – Director’s editorial

Getting back on board This month we’ve been continuing to work with local transport...
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Transport User Voice – September 2021 – The path to net zero

How do people feel about sustainable transport? Have you been thinking about how you can reduce...
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Transport User Voice – August 2021 – Easing restrictions

What people think about travelling “I sat on a train where there were people standing in the...
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Transport User Voice – August 2021 – A look around Great...

London, Wales and Scotland London In a joint letter to the Rail Safety and Standards Board...
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Transport User Voice – August 2021 – Sort My Sign progress so...

Making information on the roads clear Have you spotted any broken or confusing signs lately when...
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Transport User Voice – August 2021 – Safer roads for disabled...

Improvements have been made What can be done to make disabled road users feel safer on...
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Transport User Voice – August 2021 – Chief executive’s...

To cover or not to cover That appears to be one of the key questions as many of us start to head...
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Transport User Voice – August 2021 – Join our roundtable event

How do customers feel about using public transport again Come along to our joint event with...
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Transport User Voice – August 2021 – Information at railway...

Passengers want to see improvements Over time, screens at stations should be replaced with...
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Transport User Voice – August 2021 – Accessibility on public...

How can we unlock a better normal? What has Covid-19 shown us about disabled people’s needs...
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Transport User Voice – August 2021 – Want to join the...

We’re looking for a new Chair The Secretary of State for Transport wishes to appoint a new...
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Transport User Voice – August 2021 – Accessibility during...

Whatever subtitle you want   Back to newsletter.
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Transport User Voice – July 2021 – Attitudes to public transport

How different groups feel about travel How are people feeling about returning to public...
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Transport User Voice – July 2021 – A more accessible road...

How we’re helping drive improvements How can roads be made better for disabled...
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Transport User Voice – July 2021 – Chief executive’s...

Passenger numbers up, satisfaction down As the Victoria Line tube pulled in at Euston my heart...
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Transport User Voice – July 2021 – The route ahead for bus...

What can help get people back on bus? Clean and reliable bus services with clear information on...
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Transport User Voice – July 2021 – The Strategic Roads User Survey...

What you think of the roads Our Strategic Roads User Survey (SRUS) is back. It measures...
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Transport User Voice – July 2021 – Around Great Britain

Scotland, London and Wales Scotland East Coast Main Line (ECML) – May 2022 timetable...
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Transport User Voice – July 2021 – Casework successes

Our work to help passengers Great Western Railway Mr B needed more time to pay a Penalty Fare...
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Transport User Voice – June 2021 – A bumpy road?

The importance of road surface quality What road users think of road surface quality What’s...
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Transport User Voice – June 2021 – Transport Focus Board meeting

The route ahead for bus Last week Transport Focus held its latest Board meeting in public,...
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Transport User Voice – June 2021 – A look around Great Britain

Wales, Scotland and London Wales Following the Senedd elections, the first minister...
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Transport User Voice – June 2021 – The freight and coach experience

Just over half are satisfied with roads What do freight and coach businesses think of...
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Transport User Voice – June 2021 – Public transport – a cleaner...

New best practice report What makes you feel safe to travel? Throughout the pandemic...
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Transport User Voice – June 2021 – The great rail shake-up

What does it mean for passengers? The long-awaited Williams-Shapps Plan for Rail (previously...
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Transport User Voice – June 2021 – Chief executive’s editorial

Welcome changes are around the corner Slow train coming, but still mighty welcome. The...
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Transport User Voice – May 2021 – A better normal for accessible...

Our latest event and research In our latest online event this week, we talked about how the...
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Transport User Voice – May 2021 – What’s happening around Great...

London, Scotland and Wales London The race to be London’s next mayor has begun and the...
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Transport User Voice – May 2021 – What do people want to see on buses?

How to get passengers back What do people want from their bus service once lockdown restrictions...
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Transport User Voice – May 2021 – Return to travel

Attitudes, reassurance and incentives What will help people return to transport and who will...
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Transport User Voice – May 2021 – Chief executive’s editorial

We want to hear from you Feedback from the frontline - from transport users - is vital for...
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Transport User Voice – May 2021 – Will there be space on board?

Looking at best practice for passenger information How do I find out how busy my next train or...
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Transport User Voice – May 2021 – The road to satisfaction

How confident are drivers using diversion routes? Diversion routes are sometimes necessary to...
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Transport User Voice – April 2021 – The future of the railway

Influencing new National Rail Contracts The Department for Transport has started to negotiate...
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Transport User Voice – April 2021 – Going electric: the...

Watch the event back and read our new report What’s the experience of electric vehicle drivers...
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Transport User Voice – April 2021 – Around Great Britain

Take a look at Scotland, Wales and London Scotland The Scottish Government confirmed that it...
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Transport User Voice – April 2021 – Ventilation and cleanliness

Views from our Transport User Community How important are passengers’ perception of...
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Transport User Voice – April 2021 – Accessible transport event

Unlocking a new normal – sign up What are the challenges disabled people have faced over the...
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Transport User Voice – April 2021 – Chief executive’s...

Can you move down a bit please…? Many of us will not have had to say that recently. The crush...
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Transport User Voice – April 2021 – Getting passengers back on...

The route ahead after Covid-19 Buses are so important for so many people. They are a lifeline in...
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Transport User Voice – March 2021 – England’s major roads rated

Our logistics and coach survey Just over half (51 per cent) of freight and coach companies are...
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Transport User Voice – March 2021 – Scotland Board meeting

The role of transport on key issues Our latest public Board meeting on 16 February focussed on...
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Transport User Voice – March 2021 – Around Great Britain

London, Wales and Scotland London Over the past few months London TravelWatch has been...
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Transport User Voice – March 2021 – Passengers help design trains

Getting the community involved  What changes would you make to the trains you take? Transport...
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Transport User Voice – March 2021 – Going electric: the drivers’ view

Sign up for our upcoming event Join Transport Focus and London TravelWatch as we explore...
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Transport User Voice – March 2021 – Chief executive’s editorial

Next steps out of lockdown So, we have the beginnings of a sense of how we emerge from shadow of...
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Transport User Voice – March 2021 – Lessons learnt for 2021

How can passengers feel safe to travel? It’s safe to say 2020 was a year like no other. But...
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Transport User Voice – March 2021 – On the blog

Round-up from the new year   Back to newsletter.
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Transport User Voice – February 2021 – Casework successes

How we’ve helped passengers CrossCountry Ms M usually buys her tickets from the station but...
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Transport User Voice – February 2021 – Accessibility on...

The impact of Covid-19 Safety concerns are a big reason why some people say they haven’t...
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Transport User Voice – February 2021 – Wales-focussed public...

How transport can be improved in the future For our latest Board meeting we took a look at all...
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Transport User Voice – February 2021 – Changes to roadworks

Putting road users at the heart of planning What has Transport Focus been doing to make...
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Transport User Voice – February 2021 – Around Great Britain

Taking a look at Scotland, London and Wales Scotland This month we had the opportunity to...
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Transport User Voice – February 2021 – Chief executive’s...

What do you think we should work on now? Looking back at last ten months we can see some lessons...
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Transport User Voice – February 2021 – The third lockdown

Making sure people can make essential journeys With a strong stay at home message in England,...
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Transport User Voice – January 2021 – Most read blogs of 2020

Round-up of the year In a year overtaken by the coronavirus pandemic, we at Transport Focus have...
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Transport User Voice – January 2021 – Casework successes

How we’ve helped passengers Abellio Corporate Travel Ms C applied for her season ticket...
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Transport User Voice – January 2021 – M4 smart motorway upgrade

Helping roadworks be less painful How do road users feel about the roadworks on the M4? We’ve...
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Transport User Voice – January 2021 – A very different...

Around Great Britain Wales As coronavirus rates across Wales continue to be a cause for...
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Transport User Voice – January 2021 – All lane running report

Our recommendations to Highways England Transport Focus recently published new research about...
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Transport User Voice – January 2021 – Chief executive’s...

An uncertain Christmas but we’re still working for you Our insight, drawn from our weekly 2000...
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Transport User Voice – January 2021 – Travelling for Christmas?

A look at travel windows over the festive period Planning Christmas travel can be fraught at the...
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Transport User Voice – November 2020 – What’s been on the blog...

Latest round-up This month Anthony has been blogging about his trips to Exeter and Bristol, the...
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Transport User Voice – November 2020 – Ten years of helping bus...

What we’ve achieved Earlier this year Transport Focus celebrated 10 years of bus passenger...
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Transport User Voice – November 2020 – Our new road user community

The effect of the pandemic on travel “During the pandemic the only mode of transport I used...
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Transport User Voice – November 2020 – The transport user Covid...

Upcoming event – register your place! Join Transport Focus to explore what transport users...
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Transport User Voice – November 2020 – Local lockdowns and moving...

What it means for transport users Please note this information is accurate at the time of press...
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Transport User Voice – November 2020 – Chief executive’s...

Travelling confidently amid uncertainty As new waves of lockdowns, firebreaks and other...
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Transport User Voice – November 2020 – What makes passengers feel...

Views from our transport user community Our latest Travel during Covid-19 survey shows that...
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Transport User Voice – October 2020 – Casework successes

How we’ve helped passengers Chiltern passenger refunded court settlement fee of £419 after...
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Transport User Voice – October 2020 – Our public Board meeting

Discussing transport in the north How can journeys be improved for transport users across the...
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Transport User Voice – October 2020 – Logistics and coach companies

How England’s major roads stack up for businesses How do logistics and coach companies rate...
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Transport User Voice – October 2020 – Priorities for bus...

Passengers and potential users give us their views What do bus passengers most want to see...
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Transport User Voice – October 2020 – Around Great Britain

Looking at London, Wales and Scotland London In August, London TravelWatch launched an active...
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Transport User Voice – October 2020 – Chief executive’s editorial

What do transport users need? In the new world we are now all living in, what do transport users...
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Transport User Voice – October 2020 – How do people feel about...

Find out about our transport user online communities Transport users need to feel confident and...
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Transport User Voice: September 2020

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Transport User Voice – September 2020 – Connectivity on the...

Rail users left frustrated Can you rely on a good internet connection when you’re travelling...
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Transport User Voice – September 2020 – What’s happening...

Looking at Scotland, Wales and London Scotland Transport Focus attended the Scotland Rail...
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Transport User Voice – September 2020 – Head Out to Help Out

Fairer fares to get passengers back on the railway Better fares are needed to get passengers...
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Transport User Voice – September 2020 – Our latest work with...

What we’re doing for road users Transport Focus has been working on behalf of road users to...
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Transport User Voice – September 2020 – Director’s editorial

More uncertainty but public transport is safe As I draft this editorial, news is breaking of the...
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Transport User Voice – September 2020 – How to get passengers...

Incentives are needed to encourage use Transport Focus is continuing to respond to the...
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Transport User Voice – September 2020 – On the blog

Round-up of the month This month Anthony was blogging about the importance of motorway services,...
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Transport User Voice – August 2020 – On the blog

Round-up of the month This month Anthony was blogging about rail fares reform in response to new...
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Transport User Voice – August 2020 – Are rail passengers satisfied?

What can we learn from pre-lockdown research? Big improvements in satisfaction scores would...
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Transport User Voice – August 2020 – What do rail passengers most want?

Reliability and punctuality is the top priority What would you most like to see improved on the...
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Transport User Voice – August 2020 – M11 ranked England’s best...

Our latest Strategic Roads User Survey What do you think of the roads you travel on and how...
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Transport User Voice – August 2020 – The easing of lockdown

Changes across Wales, Scotland and London Wales Passengers must wear three-layer face...
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Transport User Voice – August 2020 – Chief executive’s...

Is it safe? A slow return to public transport The Government’s announcement setting out that...
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Transport User Voice – August 2020 – Will passengers be...

And looking at lessons learnt from lockdown While advice on using public transport has now...
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Transport User Voice – July 2020 – On the blog

Round-up of the month Anthony has been blogging about social distancing rules, face coverings...
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Transport User Voice – July 2020 – Tram Passenger Survey

Improving experiences in Manchester and Sheffield What do you think of trams and how can your...
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Transport User Voice – July 2020 – England’s best...

Motorway Services User Survey results out today “Upgraded toilets are big improvement, clean...
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Transport User Voice – July 2020 – Age and the train

Older and younger people have their say What holds people back from using the train? We,...
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Transport User Voice – July 2020 – What’s happening across...

What we are doing for transport users Scotland In line with the Scottish Government's move...
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Transport User Voice – July 2020 – Chief executive’s...

Lots of change but we’re still here for you Big changes looming on 4 July as lockdown...
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Transport User Voice – July 2020 – Do passengers feel safe?

Changing rules, face coverings and social distancing Monday 15 June saw many passengers heading...
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Transport User Voice – June 2020 – What will it take to make me feel...

Transport users’ thoughts on travel during Covid-19 Four out of ten people say they won’t be...
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Transport User Voice – June 2020 – Chief executive’s editorial

Next steps for public transport What’s it like using public transport in these weird times?...
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Transport User Voice – June 2020 – A view across Great Britain

What’s happening for transport users in different areas London London TravelWatch held its...
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Transport User Voice – June 2020 – Telling bus passengers about changes

How Transport Focus is helping How do you let passengers know about late-notice changes to...
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Transport User Voice – June 2020 – New Government guidelines on travel

Partnership is key as restrictions are relaxed On 12 May the Government issued new guidance for...
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Transport User Voice – June 2020 – Rail season ticket refunds

Many still waiting for money back How long should it take to get your money back? The...
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Transport User Voice – June 2020 – Sort My Sign campaign update

How we’re still looking out for you on the roads Transport Focus launched the Sort My Sign...
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Transport User Voice – May 2020 – What’s next for rail...

Less travel means less income   As all but essential travel has been cut, rail operators have...
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Transport User Voice – May 2020 – Road users’ needs during...

Our work with Highways England What is Highways England doing for road users and what are its...
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Transport User Voice – May 2020 – Government help across Great...

Looking to the future while dealing with the present Scotland Buses are the workhorse of our...
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Transport User Voice – May 2020 – Changing timetables and key...

And a big thank you to transport Heroes 'Timetable changes must be clear and suit your...
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Transport User Voice – May 2020 – Coronavirus and refunds

Getting your money back to you With the country in lockdown we want to make sure rail passengers...
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Transport User Voice – May 2020 – Chief executive’s editorial

A lockdown but not a lock up! As the lockdown continues some people are still travelling and...
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Transport User Voice – May 2020 – Coronavirus travel survey

What are transport users saying? How is travelling for those who still have to? Transport Focus...
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Transport User Voice – April 2020 – Chief executive’s editorial

Scary times but we’re still working for transport users Scary times. Transport has really been...
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Transport User Voice – April 2020 – Coronavirus and claiming refunds

The country is in lockdown but, as a key worker, how do I get into work and back? My season ticket...
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Transport User Voice – April 2020 – London King’s Cross closure

Tell passengers early and often London King’s Cross station shut over the August bank holiday...
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Transport User Voice – April 2020 – On the blog

Round-up of the month Anthony has been blogging about refunds for unused tickets due to...
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Transport User Voice – April 2020 – Essential roads for essential...

Keeping the country going Monday’s stringent measures to slow the spread of coronavirus means...
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Transport User Voice – April 2020 – London TravelWatch, Scotland and...

Our work around Great Britain The UK transport industry was hit by an unprecedented challenge as...
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Transport User Voice – April 2020 – Bus Passenger Survey 2019

Have a look at the latest results out now Despite the national coronavirus ‘lockdown’, the...
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Transport User Voice – March 2020 – Road users call for better...

Sort My Sign campaign Fed up of road signs that are missing information or hidden by overgrown...
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Transport User Voice – March 2020 – Bus Passenger Survey launch

Help us celebrate its tenth anniversary Come along to our Bus Passenger Survey launch at Aston...
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Transport User Voice – March 2020 – What’s going on in...

Satisfaction results and the next 20 years National Rail Passenger Survey...
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Transport User Voice – March 2020 – Transport Focus public...

Join us in Edinburgh and Glasgow Learn more about our work by coming to our public Board meeting...
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Transport User Voice – March 2020 – Accessible Travel Policies

Our joint work with London TravelWatch  Over the last few months we’ve been working with...
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Transport User Voice – March 2020 – On the blog

Round-up of the month Anthony has been blogging about the launch of our road information...
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Transport User Voice – March 2020 – Chief executive’s editorial

Money talks but the user voice must still be heard  The Government’s £5bn investment in more...
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Transport User Voice – March 2020 – Make Delay Pay

Passengers still in the dark over compensation Passengers still find it too difficult to claim...
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Transport User Voice – March 2020 – Bus priorities research

Value for money is as important as ever What’s most important to bus users? We found...
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Transport User Voice – February 2020 – Wales – One year...

What do the latest survey results show? One year on from the Wales and Borders railway being put...
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Transport User Voice – February 2020 – Penalty fares investigation

Why are passengers still unfairly penalised? This week we asked: how can passengers trust the...
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Transport User Voice – February 2020 – On time, or was it?

Rail passengers perceptions of 'late' If trains are all late, but you get to where you need to...
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Transport User Voice – February 2020 – Bucking bus decline in the West...

Our work with the Bus Alliance Transport Focus is encouraging people in the West Midlands to...
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Transport User Voice – February 2020 – London TravelWatch...

Working together for transport users We are working much more closely together to jointly make...
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Transport User Voice – February 2020 – What’s occurring...

The great motorway service debate Did you travel on a motorway or major ‘A’ road over the...
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Transport User Voice – February 2020 – Chief executive’s...

Back to basics to go carbon neutral   All eyes on Glasgow!  The City Council has set a...
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Transport User Voice – February 2020 – Reader survey

Let us know what you think How do you find Transport User Voice? We would love to hear from you...
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Transport User Voice – February 2020 – National Rail Passenger...

The headlines and more  Dire performance continues for many as passengers in some areas still...
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Transport User Voice – January 2020 – Case study

Crowding causes early exit  Mrs H bought a return ticket with reserved seating from Banbury to...
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Transport User Voice – January 2020 – Welcome to Geoff

New staff in the West Midlands  Meet Geoff, our new stakeholder manager based in the West...
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Transport User Voice – January 2020 – You and Your Train...

Avanti launches West Coast operations  A new operator took over from Virgin Trains earlier this...
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Transport User Voice – January 2020 – On the blog

Round-up of the month   Anthony has been blogging about the election aftermath, buses in...
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Transport User Voice – January 2020 – What’s happening in...

Rail franchise changes and more  ScotRail franchise ends  The Scottish Government has...
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Transport User Voice – January 2020 – Buses on strategic roads

What do passengers and drivers think?  “They could do something about the potholes. When I...
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Transport User Voice – January 2020 – In the headlines

News in brief  London New London TravelWatch director Our sister watchdog London...
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Transport User Voice – January 2020 – More disruption for rail...

Extra compensation called for  General poor performance in some areas, strikes, and a timetable...
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Transport User Voice – January 2020 – Chief executive’s...

A welcome focus on transport during the election As bus use sinks yet again and car traffic...
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Transport User Voice – December 2019 – Case study

Did First Class live up to its promise? Mr G holds a First Class season ticket and normally...
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Transport User Voice – December 2019 – Transport users in the north

What we're doing across all types of transport This month we gathered together transport movers...
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Transport User Voice – December 2019 – On the blog

Round-up of the month Strikes, bus tickets and greener transport – our chief executive covered...
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Transport User Voice – December 2019 – Highways UK in review

Sharing our insight into road users What are road users’ priorities for improvement? How do...
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Transport User Voice – December 2019 – Bore da to Michelle

Wales team expands Meet Michelle, our new stakeholder manager based in Cardiff. Michelle...
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Transport User Voice – December 2019 – Could you Give Bus a Go?

Passengers have their say “The experience on the bus was very positive. There was free Wi-Fi...
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Transport User Voice – December 2019 – Chief executive’s...

Update from Anthony Smith Fares set to rise  Next year’s fare increase is soon to hit...
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Transport User Voice – November 2019 – You and your train...

Updates on the West Coast and Southwestern West Coast Partnership The Transport Focus board...
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Transport User Voice – November 2019 – National Transport...

And more on the Scottish Transport Show  National Transport Strategy Consultation The...
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Transport User Voice – November 2019 – Accessibility: what...

Update from the forum we held in October We held our regular accessibility forum earlier this...
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Transport User Voice – November 2019 – Help us continue...

Could you be our new Board member? Scottish transport users need you! Applications close soon...
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Transport User Voice – November 2019 – Come and meet us in...

Highways England boss Jim O’Sullivan is at our Board meeting Transport Focus is holding a...
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Transport User Voice – November 2019 – Make Delay Pay

What do the figures say?   Last week saw rail passenger compensation hit the headlines as...
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Transport User Voice – November 2019 – Chief executive’s...

Let’s get on the bus! Bus passengers are in the headlines. After years of neglect it seems...
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Transport User Voice – June 2019 – What do drivers feel about...

Taking a smart approach to road user research The latest piece of Transport Focus research among...
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Transport User Voice – June 2019 – Making bus a better choice...

Using the bus should be as easy as ordering pizza say young people Young people are the biggest...
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Transport User Voice – June 2019 – Chief executive’s...

The timetable crisis that wasn’t, came and went The timetable changes ushered in from Sunday...
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Transport User Voice – June 2019 – You and your train company

A faster Norwich to London service arrives on Greater Anglia Transport Focus was invited...
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Transport User Voice – June 2019 – Bank holiday rail...

Winning better information for passengers As part of its work to improve passenger information...
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Transport User Voice – June 2019 – Improving roads with users...

Looking closely at roadworks across the West Midlands  Early in May,...
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Transport User Voice – June 2019 – Punctuality and reliabilty

Still room for improvement   On 24 May the Office of Rail and Road published the latest set of...
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Transport User Voice – June 2019 – Wales

Speaking to local bus company managers at their Cardiff conference   Overall passenger...
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Transport User Voice – June 2019 – Case study

Challenging a £1040 unpaid fare notice issued by LNER    Mr G’s son mislaid his return...
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Transport User Voice – May 2019 – Case study

Goodwill gesture secured for Metrolink passenger Miss K purchased a 28-day Metrolink...
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Transport User Voice – May 2019 – Scottish Bus Passenger Survey

Over nine in 10 passengers satisfied Since 2014, Transport Focus has spoken to over 30,000 bus...
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Transport User Voice – May 2019 – You and your train company

East Midlands The East Midlands franchise has been awarded to Abellio. The new...
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Transport User Voice – May 2019 – Bus passenger satisfaction

What is Transport Focus doing? Much more noise is being generated around bus services at the...
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Transport User Voice – May 2019 – Barriers to rail travel

How to make rail more attractive to infrequent and non-users Much of the focus of the Rail...
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Transport User Voice – May 2019 – Making bus a better choice for young...

Sharing good practice with bus operators and local authorities Young people are the biggest...
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Transport User Voice – May 2019 – Where do drivers want to see road...

Call for Highways England to review design of road signs  One in five road users suggest the...
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Transport User Voice – May 2019 – Chief executive’s editorial

The next 12 months – what is Transport Focus aiming to change?  Transport Focus exists to...
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Transport User Voice – May 2019 – Tram passenger satisfaction riding...

Tram Passenger Survey Autumn 2018 results Nine in 10 tram passengers are satisfied with their...
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Transport User Voice – April 2019 – Coach industry can do more...

Getting to and from the airport. Is coach an option?     A third of people believe coaches...
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Transport User Voice – April 2019 – Derby engineering and...

Putting passengers at the heart of the upgrade Investment in the rail network is welcome and...
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Transport User Voice – April 2019 – Station spotlight:...

Manchester Piccadilly station’s crowded platforms 13 and 14 have been the focus of new Transport...
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Transport User Voice – April 2019 – Accountable leadership for...

Research informs Rail Review   Most passengers don’t feel the railways is run for their...
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Transport User Voice – April 2019 – Changes to the National...

Boosting the user voice - new survey innovation  The National Rail Passenger Survey (NRPS)...
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Transport User Voice – April 2019 – What’s happening in...

Welcome arrival of Delay Repay 15 for Transport for Wales passengers New rules for getting...
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Transport User Voice – April 2019 – Case study

South Western Railway - all delay and no repay? Mr W boarded the 00.05 South Western Railway...
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Transport User Voice – April 2019 – People who catch the bus...

Almost nine in 10 passengers using buses were satisfied with their last journey in the latest Bus...
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Transport User Voice – April 2019 – Chief executive’s...

Talking to transport users in a digital age  Transport Focus is developing its main tracker...
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Transport User Voice – March 2019 – Proof of purchase is not...

Is email confirmation sufficient ticket to travel? Miss B paid £47.00 for two e-tickets tickets...
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Transport User Voice – March 2019 – Remedial notices for...

Action to improve punctuality key to better satisfaction The ScotRail franchise is the one of...
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Transport User Voice – March 2019 – Williams Rail Review

Transport Focus Board to meet Keith Williams On Tuesday 12 March the Board of Transport Focus...
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Transport User Voice – March 2019 – Bus passengers rate their...

Bus Passenger Survey launch event The latest round of results from the annual Bus Passenger...
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Transport User Voice – March 2019 – Measuring how the road...

What do users want to see? Transport Focus is working hard to help shape investment plans for...
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Transport User Voice – March 2019 – Chief executive’s...

Transport users and safe, reliable journeys New research work published by Transport Focus...
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Transport User Voice – March 2019 – Action to reform broken rail fares...

Transport Focus welcomes ‘Easier Fares for All’ proposals In mid...
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Transport User Voice – February 2019 – Chief executive’s...

Rail Review, fares review and more wins! As rail passenger satisfaction falls to its lowest...
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Transport User Voice – February 2019 – Young people and transport in...

Good practice and priorities for improvement Over 50 guests turned out to listen to an...
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Transport User Voice – February 2019 – Worst satisfaction in...

National Rail Passenger Survey Autumn 2018 In the latest results from our National Rail...
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Transport User Voice – February 2019 – Buses on the Strategic...

Which issues matter most to passengers and stakeholders? Highways England is investigating...
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Transport User Voice – February 2019 – Winning for A66 road...

Advocacy to drive visible improvements in the Eden Valley In 2016 Transport Focus published...
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Transport User Voice – February 2019 – Promising developments on the...

A new transport board in Bristol and work for young users Young people are the biggest users of...
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Transport User Voice – February 2019 – You and your train...

Transport Focus takes West Midlands Trains to meet Team Victoria Last year, West Midlands Rail...
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Transport User Voice – February 2019 – Rail satisfaction in...

The latest views of ScotRail passengers In the latest National Rail Passenger Survey, overall...
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Transport User Voice – February 2019 – Case study

Can you get compensation if train delays mean you miss a flight? Mr M planned to travel on 28...
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Transport User Voice – January – Case study

Asking LNER to revoke a unpaid fare incurred through illness Mr H booked tickets for the 18:58...
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Transport User Voice – January – Wales: latest activity for...

Young people and transport: event in Cardiff Transport Focus will hold an event on Thursday 24...
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Transport User Voice – January – Tunnels: what do road users...

New research suggests a need for clearer signage and rules New road tunnels must be designed,...
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Transport User Voice – January – Awareness of compensation for...

Transport User Panel research on Thameslink and Great Northern Make a claim, make sure your...
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Transport User Voice – January – Making bus a better choice...

Young people are the biggest users of bus - but don't feel services are designed for...
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Transport User Voice – January – Chief executive’s editorial

Phew. The rail timetable changes on 9 December went relatively smoothly. More services and more...
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Transport User Voice – January – Keeping passengers at the...

What are we doing about the Rail Review? It would be hard to have missed the fact the Government...
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Transport User Voice – December – The changing landscape of...

Rail passengers now have somewhere they can go with a range of unresolved complaints, following the...
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Transport User Voice – December – You and your train company

On 13 November Transport Focus held a board meeting in public in Manchester. Board members and...
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Transport User Voice – December – Scotland’s upcoming...

Billed as a ‘Revolution in Rail’, ScotRail is making major changes to the timetable from 9...
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Transport User Voice – December – Transport Focus Data Hub

On 7 November, alongside the results from our Strategic Roads User Survey, Transport Focus launched...
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Transport User Voice – December – Services on ‘A’ roads...

Long-distance dual carriageways often carry as much traffic as some motorways, yet roadside...
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Transport User Voice – December – Leaning in for bus...

Bristol is a dynamic and growing city but had a tough few weeks recently when it comes to...
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Transport User Voice – December – Roads to keep lorries and...

In some of its first business-focused road user research, Transport Focus has found only half of...
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Transport User Voice – December – Editorial

It's been a busy month securing wins for road users and rail passengers: Transport Focus’s new...
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Transport User Voice – December – Action to make major roads...

On 29 November we published new research that shines a much-needed light upon the experience of...
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Storms and weak performance buffet rail passenger satisfaction

Earlier this year rail passengers battled the ‘Beast from the East’ and Storm Emma – our...
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Not the dreaded rail replacement…

When a train journey goes wrong, do you stick or twist – stay on the train or bail out on to a...
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New fares for Metrolink

Simpler fares are on the cards for Manchester tram passengers. The Transport Focus Tram...
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You and your train company

CrossCountry franchise consultation What do people want from future Cross Country services? The...
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A smarter transport network for Scotland

Transport Focus is helping keep passengers at the heart of the process as a Scottish transport bill...
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Goodwill gesture for penalty fare passenger

Two separate ticket inspections failed to spot that Mr F was missing part of his ticket as he...
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‘Something better change’

The pop song by the Stranglers probably sums up the feelings of rail passengers caught in the...
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New Wales and Borders rail services

KeolisAmey will become the new operator and developer for the Wales and Borders rail service and...
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Misery for many – so what can be done?

Many rail passengers have faced daily delays, confusion and cancellations since a new timetable...
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Transport User Voice – June 2018 – Busting congestion in Bristol

What impact is congestion have on journeys in Bristol? Over the past year Transport Focus has...
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Transport User Voice – June 2018 – Northern rail services

Delays and cancellations continue to disrupt passengers using Northern trains after the...
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Transport User Voice – June 2018 – Passengers favourite train...

London Kings Cross is the top train station in Britain according to passengers. In our latest...
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Transport User Voice – June 2018 – Majority of Glasgow subway...

Glasgow Subway Survey Glasgow Subway passengers are almost all satisfied with their...
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Transport User Voice – June 2018 – We help passenger receive full...

Mrs J is a Southeastern season ticket holder and was recently diagnosed with arthritis. She reduced...
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Transport User Voice – June 2018 – Passengers favourite train...

London Kings Cross is the top train station in Britain according to passengers. In our latest...
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Transport User Voice – June 2018 – You and your train company

East Coast Partnership The Secretary of State for Transport has announced that the Virgin Trains...
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Transport User Voice – June 2018 – Understanding the needs of...

How do disabled motorists find travelling on motorways and major ‘A’ roads? Disabled...
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Transport User Voice – June 2018 – Chief executive’s...

Some good wins for users this month: Our suggestions of Facebook signs on the M5 Oldbury...
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Transport User Voice – June 2018 – Challenging the rail industry...

We challenged the rail industry over ‘unreliable’ timetables at a special meeting of Transport...
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Transport User Voice – May 2018 – What’s happening in Wales?

Nearly 5000 passengers in Wales took part in Transport Focus’ eighth annual Bus Passenger Survey...
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Transport User Voice – May 2018 – Taking the Bus Passenger Survey...

What do we do with the results of our eighth and latest Bus Passenger Survey? We spoke to almost...
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Transport User Voice – May 2018 – Case study

Miss J has recently come to rely on a rollator – a mobility aid similar to a walking frame but...
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Transport User Voice – May 2018 – You and your train company

West Coast partnership Competition for the running of the future west coast rail services,...
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Transport User Voice – May 2018 – A303 Stonehenge tunnel consultation

It’s not surprising that Highways England’s proposals to put the main A303 route as it passes...
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Transport User Voice – May 2018 – Penalty fares

Passengers who are charged a penalty fare will now be able to appeal to a third-stage independent...
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Transport User Voice – May 2018 – Tomorrow’s rail passengers

Despite a record 1.7bn rail journeys made last year passenger numbers are starting to...
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Transport User Voice – May 2018 – Chief executive’s editorial

Good wins for Transport Focus this month include: Southeastern and South Western Railway both...
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Transport User Voice – May 2018 – Buses hit the headlines!

You wait ages for a bus story to come along, then another comes along at the same time! Good to...
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Transport User Voice – April 2018 – Case study

Mr K purchased first class tickets from Bristol Temple Meads to Inverness to catch a ferry. The...
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Transport User Voice – April 2018 – What’s happening in Scotland?

Throughout the autumn and winter train service performance has been challenging for ScotRail. This...
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Transport User Voice – April 2018 – Rail accessibility update

The level of service for passengers with disabilities has failed to improve in line with facilities...
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Transport User Voice – April 2018 – The role of a stakeholder manager

Hi, I’m Freeha Fernandes and I’m a stakeholder manager at Transport Focus. My role is...
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Transport User Voice – April 2018 – You and your train company

Transport for Wales is currently assessing two bids from KeolisAmey and MTR Corp (Cymru) Ltd to run...
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Transport User Voice – April 2018 – How do drivers rate our roads?

We will launch the new Strategic Road User Survey (SRUS) on Tuesday 3 April. The SRUS –...
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Transport User Voice – April 2018 – Tram services are great, but focus...

The annual Tram Passenger Survey, now in its fifth year, shows that more than nine in 10 tram...
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Transport User Voice – April 2018 – Chief executive’s editorial

The snow seems a distant memory (for now) so we can calmly ponder how well our transport networks...
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Transport User Voice – April 2018 – Bus drivers still key, despite...

The eighth annual Bus Passenger Survey was launched in Reading identifying the factors that deliver...
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Transport User Voice – March 2018 – Train timetable uncertainty let...

Passengers may find it harder to plan in advance and buy cheaper tickets, warns independent...
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Transport User Voice – March 2018 – How do we make the bus more...

Young people are the biggest users of the bus – but don’t feel services are designed for...
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Transport User Voice – March 2018 – “Technology is great – we...

Passengers excited at potential impact of technology, but not at the expense of friendly...
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Transport User Voice – March 2018 – Transport Focus helps shape...

Transport Focus plays pivotal role in shaping future roads in England Highways England, the body...
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Transport User Voice – March 2018 – You and your train company

The financial challenges facing the operator of The East Coast franchise are now urgent, the...
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Transport User Voice – March 2018 – Could you be our next Board member?

The Department for Transport is looking to appoint two new members to the Board of Transport Focus....
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Transport User Voice – March 2018 – Case Study

Mr H booked tickets to travel with Virgin Trains using his Traveller's Membership Club Card...
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Transport User Voice – March 2018 – What’s happening in Wales?

Transport Focus is continuing to work with Transport for Wales, to ensure passengers are at the...
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Transport User Voice – March 2018 – Chief executive’s...

Improving compensation for passengers Transport Focus’s 2018-21 and one year 2018-19 workplans...
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Transport User Voice – February 2018 – Scotland’s passengers...

Eight in ten passengers in Scotland say they are satisfied overall with ScotRail services. The...
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Transport User Voice – February 2018 – Case Study

Miss E bought an annual season ticket, costing £4900, for her daily commute with Southeastern....
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Transport User Voice – February 2018 – Opportunity to make a...

Could you be our next Board member? The Department for Transport is to appoint two new members...
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Transport User Voice – February 2018 – You and your train...

What do Great Western Railway passengers think of their service? The Great Western franchise...
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Transport User Voice – February 2018 – Transport Focus helps...

How can more young people be encouraged to travel by bus? The Bus 18 alliance in Yorkshire has...
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Transport User Voice – February 2018 – Design major roads with...

Cyclists, pedestrians and equestrians need roads designed with them more in mind. Transport...
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Transport User Voice – February 2018 – Transport Focus calls...

Rail bosses vowed improvements after the watchdog called them in over declining...
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Transport User Voice – February 2018 – Only a third of...

Just a third of commuters are satisfied with the value for money of their train journey. In our...
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Transport User Voice – February 2018 – Chief executive’s...

Performance and handling disruption well are key themes for transport users and us. Looking...
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Transport User Voice – What’s happening in Wales?

Bus Strategy in Wales Transport Focus is ensuring the passenger voice is playing a central role...
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Transport User Voice – Case study

Ms B dropped her son, Mr B, at Bromsgrove station where he normally buys a ticket from the ticket...
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Transport User Voice – Maintaining the railway

Maintaining the railway is critical – without regular maintenance, things will not run...
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Transport User Voice – You and your train company

Passengers’ needs at the heart of long-term planning Our report on passengers’ priorities...
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Transport User Voice – Become a member of the new Independent Appeals...

Would you like to help ensure penalty fares are fair? We’re looking for 12 people to become part...
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Transport User Voice – Improving road user experiences during incidents

The independent watchdog is working with Highways England and the police to tackle motorways...
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Transport User Voice – What do young people want from their bus service?

Young people are the largest group of bus passengers – so why are they the least...
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A chill wind – managing disruption is key to trust

The recent cold spell has highlighted again the importance of how disruption is managed and, in...
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Transport User Voice – Train passengers being misled in the run up to...

Our latest investigation leads to a win for passengers In the lead up to Christmas, we found...
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Transport User Voice – Case Study

Mr L was travelling from Edale to Lincoln Central via Sheffield with Northern. He bought his ticket...
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Transport User Voice – What’s happening in Scotland?

Scottish Bus Passenger Survey The way local bus services in Scotland are run could be set for a...
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Transport User Voice – Northern transport reception

We’ve been sharing our plans to ensure transport users are at the heart of northern...
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Transport User Voice – You and your train company

Northern penalty fares We know how frustrating it is when it seems a minority of passengers are...
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Transport User Voice – Time to plan your Christmas journeys

Have you planned your Christmas train journey? We know engineering works can be a real pain for...
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Transport User Voice – Better information for bus passengers

Do you struggle to get the right information about local bus routes, timetables, fares and arrival...
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Transport User Voice – What would make your rail journey better?

What would improve your rail journey? That's what the watchdog has asked passengers in its latest...
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Delays and disruption – getting a better deal for users

Investment in rail and road networks is great. However, the digging phases of that investment can...
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Transport User Voice – What do drivers want from motorway road...

What makes a ‘good’ driving experience on England’s motorways and major ‘A’ roads? In...
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Transport User Voice – Northern transport reception

Would you like to find out more about what we do for transport users in Northern England? Why...
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Transport User Voice – Chief executive’s editorial November 2017

The last month has proved to be another productive period for Transport Focus. We continue to speak...
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Transport User Voice – New board to represent passengers in Wales

Wales Route Supervisory Board Transport Focus has joined forces with Network Rail, Arriva Trains...
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Transport User Voice – Case Study

Mr M was travelling from Glasgow Queen Street to Peterborough with two other passengers. He...
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Transport User Voice – You and your train company November 2017

East Midlands consultation We‘ve been out and about to hear your views on future East...
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Transport User Voice – Liverpool Lime Street upgrade: giving passengers...

How was the Liverpool Lime Street station upgrade for you? With passengers forced to make...
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Transport User Voice – Road surfacing: what do road users want?

What do road users want from road surfaces on motorways and major ‘A’ roads? Transport Focus...
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Transport User Voice – West Midlands Bus Alliance is renewed

West Midlands mayor Andy Street and Transport Focus have signed on the dotted line to help deliver...
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Transport User Voice – Top motorway services named

Reading westbound services on the M4 was named England’s top motorway services in our new...
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Transport User Voice – Bus services in Scotland set for major shake-up

Proposed Transport Bill The way local bus services in Scotland are run could be set for major...
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Transport User Voice – Case Study

Mrs G buys her son his Great Western Railway (GWR) season ticket from Guildford station as he uses...
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Transport User Voice – Travelling by train this Christmas?

Planning a shopping trip, panto outing, or a visit to relatives over the festive season? With less...
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Transport User Voice – Improving bus services across West Yorkshire

Transport Focus is helping transform bus travel in West Yorkshire as part of a new local...
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Transport User Voice – Hear how we’re working for bus passengers

Want to hear how we’re working for bus passengers? Transport Focus will have a stand at Coach...
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Transport User Voice – Future East Midlands rail services: building on...

East Midland rail passengers are calling for future trains to come with free Wi-Fi and power...
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Transport User Voice – Chief executive’s editorial October 2017

Good wins for transport users this month that Transport Focus has secured. Here are some of the...
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Transport User Voice – ‘Help me understand how smart motorways work’...

Drivers need more help to understand smart motorways, is the finding of our new road user...
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Transport User Voice – What’s happening in Wales?

Major engineering works are set to taking place in the Cardiff and Bristol area and we’ve been...
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Transport User Voice – Case study September 2017

Mrs J was travelling from Feniton to London Waterloo station in order to go to an appointment....
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Transport User Voice – Onibury A49 roadworks: keeping road users in the...

We’ve been making sure the road user voice is heard in planning a key road diversion...
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Transport User Voice – You and your train company September 2017

West Midlands franchise award In August the Department for Transport (DfT) announced that the new...
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Transport User Voice – Bus Passenger Survey expands into Wales

For the first time, the Bus Passenger Survey will be taking place across England, Scotland and now...
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Transport User Voice – ‘Difficult, stressful and at times dangerous’...

Vital work to upgrade the A120 between Braintree and the A12 is urgently needed according to the...
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Transport User Voice – Waterloo station upgrade: giving passengers a...

How was the London Waterloo station upgrade for you? Transport Focus has be monitoring the...
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Transport User Voice – Chief executive’s editorial September 2017

Summertime and the engineers are busy… Welcome, much needed, investment in our transport systems...
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Transport User Voice – Passengers face biggest rail fares rise for five...

With some rail passengers set to see their fares increase by a possible 3.6 per cent from January...
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Transport User Voice – Case study

Mrs B went to purchase tickets from the Wivenhoe ticket office. She asked the clerk what the...
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Transport User Voice – Oxford Bus Company – how they used the Bus...

Across the country bus operators use the Bus Passenger Survey to drive improvements on behalf of...
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Transport User Voice – Despondent rail passengers call for better...

Passengers travelling on Wales and Borders services are calling for an overhaul of tired and...
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Transport User Voice – Restoring normal service: passengers and the Gibb...

Passengers using Southern, Thameslink and Gatwick Express services in the last two years have...
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Transport User Voice – You and your train company

West Coast Partnership The Government has announced a shortlist of three bidders to compete to...
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Transport User Voice – Virgin Trains tops our rail complaints list

The Transport Focus Board has called a special meeting with the managing director of Virgin Trains...
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Transport User Voice – Chief executive’s editorial

Southern blues... More industrial action taking place on the Southern, Northern and Merseyrail...
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Transport User Voice – Getting roadworks right for the road user

How can we make journeys on our motorways less stressful for road users? Road users tell us they...
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Transport User Voice – Bus Passenger Survey expands across Scotland

Scotland Bus Passenger Survey The 2016 Bus Passenger Survey (BPS) has expanded to cover all the...
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Transport User Voice – Case study

Mr R was travelling from London to Paignton via Exeter with Great Western Railway (GWR). As he has...
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Transport User Voice – Research coming soon

Over the next few months Transport Focus will be publishing lots of new research into users’...
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Transport User Voice – You and your train company

Focus on Great Western Railway Many in the railway world want to see track and train working...
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Transport User Voice – Southern rail: have you claimed compensation?

Have you been affected by the Southern strikes? If you haven’t claimed compensation you have just...
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Transport User Voice – A bus passenger revolution on the horizon?

Things are stirring for passengers in the bus world in England. Bus companies are coming together...
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Transport User Voice – Boosting the ambition of future South Eastern...

Passengers on Britain’s fourth largest franchise are calling for a service they can depend on in...
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Passengers feeling the strain during disruption

The performance problems faced by Scotland’s rail passengers’ has resulted in a significant...
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Transport User Voice – new issue out today

The February 2017 issue of Transport User Voice is out now. Click here to read more on: ...
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Transport User Voice – February 2017 – Wales summit brings bus...

Wales bus summit Wales' first ever bus summit was held in Wrexham to discuss how best to improve...
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Transport User Voice – February 2017 – Case study

Mrs Y and her sister booked tickets for the 9.21 Virgin Trains East Coast service from...
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Transport User Voice – February 2017 – Smart ticketing on buses: what...

Smart ticketing is once again a hot topic in the transport world. We have already seen how smart...
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Transport User Voice – February 2017 – You and your train company

Northern and TransPennine In partnership with Northern and TransPennine Express, Transport Focus...
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Transport User Voice – February 2017 – Don’t let England’s major...

Cyclists, pedestrians and equestrians want road schemes designed with them in mind, rather than...
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Transport User Voice – February 2017 – Southern Rail disruption:...

In our latest survey just 30 per cent of Southern passengers travelling during peak times said...
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Transport User Voice – February 2017 – Disruption in Dover – what do...

Disruption of cross-Channels ferries or the tunnel – for whatever reason – can have a severe...
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Transport User Voice – February 2017 – Chief executive’s editorial

Under pressure: passenger verdict in The new National Rail Passenger Survey shows satisfaction...
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Transport User Voice – February 2017 – Commuters continue to bear the...

It is perhaps no surprise that our latest twice-yearly National Rail Passenger Survey shows peak...
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Transport User Voice – December 2016 – A smarter way to travel

Transport ticketing is once again a hot topic. The Secretary of State wants to see smart...
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Transport User Voice – December 2016 – Out and about in the...

Transport Focus’s Board was out and about in the West Midland to find out what transport users...
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Transport User Voice – December 2016 – Bus Services Bill: 10...

Will the Bus Services Bill deliver the best deal for passengers? On the basis of our research on...
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Transport User Voice – December 2016 – You and your train...

We attended the Department for Transport’s (DfT) East Midlands bidders’ day in Nottingham on 16...
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Transport User Voice – December 2016 – Focus on people when...

“Consider the needs of people in vehicles, not just what the engineers need, when you get the...
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Transport User Voice – December 2016 – Making rail...

The number of passengers claiming the compensation they are owed has almost trebled – but is...
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Transport User Voice – December 2016 – Chief executive’s...

The scale of the accident in Croydon still seems hard to come to terms with. Seven dead, many...
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Transport User Voice – December 2016 – What’s happening...

Wales and Borders rail franchise Four bidders who have now been confirmed for the franchise -...
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Transport User Voice – December 2016 – Case Study

Mr C attempted to book a ticket from London Kings Cross to Brough using the Hull Trains' mobile...
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Transport User Voice – new issue out today

The November 2016 issue of Transport User Voice is out now. Click here to read more on: ...
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