Bus Archives - Transport Focus

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Transport Focus Business Plan

Transport Focus has published its new Business Plan which sets out an exciting programme of work...

What are the barriers to using the bus in Wales?

Bus passengers and non-bus users in Wales have made their views known about the barriers to them...

Transport User Voice May 2024 – Barriers to bus in Wales

The passenger view What are the barriers to using the bus in Wales? Passengers and non-bus users...

Transport Focus public Board meeting in Birmingham

The Transport Focus Board will host its next meeting in public in Birmingham on Wednesday 22 May...

Westminster Energy, Environment and Transport Forum policy conference

Next steps for transport connectivity in the Midlands and North of England Transport Focus...

West Yorkshire bus franchising announcement – Transport Focus comment

Commenting on the announcement by the West Yorkshire Combined Authority regarding its intention to...

Your Bus Journey

More to be done to improve bus punctuality as landmark survey reveals gulf...

Bus passengers across England have spoken - with 80 per cent of those travelling saying they were...

Your Bus Journey – 2023 results

Bus passengers across England have spoken - with 80 per cent of those travelling saying they were...

Bus passengers’ satisfaction encouraging in new survey

Eight in 10 bus passengers were satisfied with their last journey in a new report by independent...

Your Bus Journey interim results

A new report published by Transport Focus provides interim results from the new 'Your Bus Journey'...

Bus User Survey – edition 18

The Bus User Survey asks passengers in Great Britain about experiences of travelling by bus and how...

Less than half of lorry and coach companies satisfied with England’s...

Less than half (49 per cent) of freight and coach businesses are satisfied with England’s...

Bus User Survey – edition 17

The Bus User Survey asks passengers in Great Britain about experiences of travelling by bus and how...

Free bus pass travel: new research investigates downturn in older and...

More than a third of older and disabled concessionary bus pass holders say they are using buses...

Getting free pass holders back on buses

Data suggests that since the end of the pandemic, a little more than a year ago, older and disabled...

Passengers welcome free bus pass travel campaign

Welcoming the Department for Transport's campaign to encourage older and disabled people to use...

Bus User Survey – edition 16

The Bus User Survey asks passengers in Great Britain about experiences of travelling by bus and how...

Boosting bus use: new research outlines ways to attract people onboard

Independent passenger watchdog Transport Focus is calling for a relentless focus on delivering more...

Motivations and barriers to bus usage

This report focuses on the new reality of bus usage post-covid and what challenges and...

Transport User Voice – June 2023 – Your Bus Journey

Positive initial results Our new bus passenger survey Your Bus Journey is on the road and is...

Bus User Survey – edition 14

The Bus User Survey asks passengers in Great Britain about experiences of travelling by bus and how...

Further £2 bus fare cap extension – Transport Focus response

Today the Government announced an extension to the £2 bus fare cap, and further longer-term...

Coronation and Eurovision travel

Transport Focus wanted to understand more about how and when passengers might be travelling during...

Bus User Survey – edition 13

The Bus User Survey asks passengers in Great Britain about experiences of travelling by bus and how...

Marston Vale services

Rail services on the Marston Vale line have been suspended since December 2022, with a rail...

£2 bus fare a winner for bus passengers

More people are giving bus a go thanks to the £2 bus fare cap. Independent passenger watchdog...

Awareness and effect of £2 bus fare: March 2023

Transport Focus wanted to understand more about awareness of the recently introduced £2 bus fare...

£2 bus fare extension begins today

Today the £2 bus fare cap extension begins, meaning that passengers can use the scheme up until 30...

Bus User Survey – edition 12

The Bus User Survey asks passengers in Great Britain about experiences of travelling by bus and how...

UK Bus & Coach Conference 2023, Birmingham

Director, David Sidebottom, will be at the speaking as part of a panel on the first day of the UK...

West Midland bus driver strikes: Transport Focus comment

As bus driver strikes in the West Midlands continue, Transport Focus director David Sidebottom,...

Bus User Survey – edition 11

The Bus User Survey asks passengers in Great Britain about experiences of travelling by bus and how...

Awareness and effect of £2 bus fare

Transport Focus wanted to understand more about awareness of the recently introduced £2 bus fare...

Passenger watchdog welcomes £2 bus fare and funding extension

Commenting on the announcement that the £2 bus fare cap is to be extended and bus services will be...

Bus passenger satisfaction – key driver analysis

What drives bus passenger satisfaction? This report summarises key driver analysis using six...

Passengers have their say on new £2 bus fare

“My normal single ticket is £3.70 and I am therefore making a saving every time I catch the bus....

Bus passengers to have their say

Today Transport Focus launches its new survey ‘Your Bus Journey’ to find out how satisfied...

Bus User Survey – edition 10

The Bus User Survey asks passengers in Great Britain about experiences of travelling by bus and how...

Government’s Get Around for £2 bus scheme – watchdog response

Responding to the Government's Get Around for £2 bus scheme, Transport Focus director, David...

Bus User Survey – edition 9

The Bus User Survey asks passengers in Great Britain about experiences of travelling by bus and how...

Bus User Survey – edition 8

The Bus User Survey asks passengers in Great Britain about experiences of travelling by bus and how...

Bus User Survey – edition 7

The Bus User Survey asks passengers in Great Britain about experiences of travelling by bus and how...

Bus User Survey – edition 6

The Bus User Survey asks passengers in Great Britain about experiences of travelling by bus and how...

Watchdog welcomes £2 national bus fares cap

Today the Department for Transport announced a £2 bus fares cap across England between January and...

Bus User Survey – edition 5

The Bus User Survey asks passengers in Great Britain about experiences of travelling by bus and how...

Extra funding for bus services – watchdog comment

Today the Department for Transport announced an extra £130m to support bus services. David...

fflecsi – the experience of Demand Responsive Transport in Wales –...

Transport Focus Wales has been working with Transport for Wales to assess the experience of Demand...

Bus User Survey – edition 4

The Bus User Survey asks passengers in Great Britain about experiences of travelling by bus and how...

Annual report and accounts 2021-22

Transport Focus’s annual report and accounts 2021-22, which includes the organisation’s...

Bus User Survey – edition 3

The Bus User Survey asks passengers in Great Britain about experiences of travelling by bus and how...

Getting free bus pass holders back on board

While bus patronage has broadly returned to around 80 per cent of pre-pandemic levels, fewer free...

Why are free bus pass holders staying away?

More than half of concessionary bus pass holders say coronavirus is still a major concern for them,...

Welsh Government bus legislation proposals – Transport Focus Wales...

Transport Focus Wales has responded to the Welsh Government consultation on proposals for new...

Your Bus Journey

Our previous work, in autumn 2021 (trial of face-to-face recruitment of bus and rail passengers),...

Help us measure bus passenger satisfaction

Transport Focus plans to introduce a new measure of bus passenger journey satisfaction later in...

Buses in Wales webinar

We held a Buses in Wales webinar on Thursday 9 June, to talk about the White Paper proposals for...

Bus User Survey – edition 2

The Bus User Survey asks passengers in Great Britain about experiences of travelling by bus and...

Transport User Voice – June 2022 – Let’s talk about buses in...

Join our next event on 9 June Want to hear more about the future of buses in Wales? Transport...

Digital communications officer job pack

Transport Focus is looking for a digital communications officer to play a key role in a small but...

Buses in Wales webinar

Transport Focus will be holding an event on buses in Wales on Thursday 9 June 3 – 4.45pm, to...

New Chair announced

Today the Department for Transport announced the new Chair of Transport Focus will be Nigel...

Bus User Survey – edition 1

The Bus User Weekly Survey asks passengers in Great Britain about experiences of travelling by bus...

Bus User Weekly Survey – journey day and time analysis

This Bus User Weekly Survey report shows analysis of satisfaction scores (for journeys made between...

Workplan 2022-23

Here is Transport Focus’s workplan for 2022-23. We aim to make a difference by making...

Bus User Weekly Survey – week 27

The Bus User Weekly Survey asks passengers in Great Britain about experiences of travelling by bus...

New bus funding – Transport Focus response

Responding to the Department for Transport announcement of £7 billion to help deliver Bus Service...

Bus User Weekly Survey – trend analysis

The Bus User Weekly Survey asks passengers in Great Britain about experiences of travelling by bus...

Bus User Weekly Survey – week 24

The Bus User Weekly Survey asks passengers in Great Britain about experiences of travelling by bus...

Passenger voices – comments on cleanliness and staff from the Bus...

This report explores passenger comments collected from the Bus Weekly User Survey to understand in...

Bus User Weekly Survey – week 23

The Bus User Weekly Survey asks passengers in Great Britain about experiences of travelling by bus...

Bus User Weekly Survey – week 22

The Bus User Weekly Survey asks passengers in Great Britain about experiences of travelling by bus...

Bus User Weekly Survey – week 22

The Bus User Weekly Survey asks passengers in Great Britain about experiences of travelling by bus...

Bus passengers welcome £150 million funding

Commenting on the announcement from the Department for Transport on providing £150 million to...

Bus User Weekly Survey – week 21

The Bus User Weekly Survey asks passengers in Great Britain about experiences of travelling by bus...

Fflecsi – the experience of Demand Responsive Transport in Wales

Transport Focus Wales has been working with Transport for Wales to assess the experience of Demand...

Bus User Weekly Survey – week 20

The Bus User Weekly Survey asks passengers in Great Britain about experiences of travelling by bus...

Bus User Weekly Survey – trend analysis report

This report looks at trend results from the Bus User Weekly Survey over the twenty weeks the...

Bus User Weekly Survey – week 19

The Bus User Weekly Survey asks passengers in Great Britain about experiences of travelling by bus...

Bus User Weekly Survey – week 18

The Bus User Weekly Survey asks passengers in Great Britain about experiences of travelling by bus...

Bus Back Better: the need for quality roadside infrastructure

Senior stakeholder manager, Louise Collins, will be chairing the webinar 'Bus back better: the need...

Bus User Weekly Survey – week 17

The Bus User Weekly Survey asks passengers in Great Britain about experiences of travelling by bus...

Bus User Weekly Survey – week 16

The Bus User Weekly Survey asks passengers in Great Britain about experiences of travelling by bus...

Bus User Weekly Survey – week 15

The Bus User Weekly Survey asks passengers in Great Britain about experiences of travelling by bus...

Bus User Weekly Survey – week 14

The Bus User Weekly Survey asks passengers in Great Britain about experiences of travelling by bus...

Planning journeys

Transport Focus and Traveline have worked together to understand what transport users want from a...

Week 71: Travel during Covid-19 survey

In the seventy-first week of Transport Focus’s travel during Covid-19 survey, we spoke to over...

What drives bus passenger satisfaction?

Transport Focus's Bus User Weekly Survey monitors passenger experiences of travelling by bus and...

Bus User Weekly Survey – week 13

The Bus User Weekly Survey asks passengers in Great Britain about experiences of travelling by bus...

Enhanced Partnership guidance

Our guidance on consulting on Enhanced Partnerships sets out what the law and Government guidance...

Week 70: Travel during Covid-19 survey

In the seventieth week of Transport Focus’s travel during Covid-19 survey, we spoke to over 2000...

Bus User Weekly Survey – week 11

The Bus User Weekly Survey asks passengers in Great Britain about experiences of travelling by bus...

Enhanced Partnership consultation process – aims and outputs...

Enhanced Partnership briefing sessions

Week 68: Travel during Covid-19 survey

In the sixty-eighth week of Transport Focus’s travel during Covid-19 survey, we spoke to over...

Bus Service Improvement Plans (BSIPs)

Enhanced Partnerships

Bus User Weekly Survey – week 8

The Bus User Weekly Survey asks passengers in Great Britain about experiences of travelling by bus...

Bus User Weekly Survey – week 7

The Bus User Weekly Survey asks passengers in Great Britain about experiences of travelling by bus...

Bus User Weekly Survey – week 6

The Bus User Weekly Survey asks passengers in Great Britain about experiences of travelling by bus...

Bus User Weekly Survey – week 5

The Bus User Weekly Survey asks passengers in Great Britain about experiences of travelling by bus...

Bus passengers have their say in new survey

Almost nine in 10 bus passengers were satisfied with their last journey in a new survey by...

Bus User Weekly Survey

The Bus User Weekly Survey asks passengers in Great Britain about experiences of travelling by bus...

Transport Scotland bus services consultation – Transport Focus...

Transport (Scotland) Act 2019 aims to improve service quality and efficiency of bus services. This...

What passengers want from Bus Service Improvement Plans

Transport Focus held a briefing and discussion session on Wednesday 29 September to support Local...

Bus Service Improvement Plan (BSIP) briefing session on what passengers...

Transport Focus is holding a briefing on what passengers want from Bus Service Improvement...

Beyond social distancing: building confidence in public transport

This research provides an in-depth understanding of how passengers feel about using public...

Back on board? Passengers have their say on return to public transport

How do people feel about Covid-19 restrictions easing on public transport? In our latest...

Week 61: Journey satisfaction during Covid-19

This report summarises the aggregated journey satisfaction from weeks 58-61 of Transport Focus's...

Week 60: Journey satisfaction during Covid-19

This report summarises the aggregated journey satisfaction from weeks 57-60 of Transport Focus's...

Passenger charters for Bus Service Improvement Plans briefing session

Transport Focus held a briefing and discussion session on Tuesday 7 September to support Local...

Week 59: Journey satisfaction during Covid-19

This report summarises the aggregated journey satisfaction from weeks 56-59 of Transport Focus's...

Bus Service Improvement Plan (BSIP) briefing sessions

Week 58: Journey satisfaction during Covid-19

This report summarises the aggregated journey satisfaction from weeks 55-58 of Transport Focus's...

Bus Service Improvement Plan (BSIP) briefing session on passenger charters

Transport Focus is holding a briefing on Bus Passenger Charters on 7 September 10 - 11am. The...

National Bus Strategy

UK Bus Future

Senior stakeholder manager, Louise Collins, is speaking at the UK Bus Future event about ticketing...

Barriers to bus use in the West Midlands

In February 2020 Transport Focus carried out research into barriers to bus use in the West Midland...

Setting targets for Bus Service Improvement Plans briefing

Transport Focus held a briefing and discussion session on Tuesday 10 August to support Local...

Week 57: Journey satisfaction during Covid-19

This report summarises the aggregated journey satisfaction from weeks 54-57 of Transport Focus's...

Week 56: Journey satisfaction during Covid-19

This report summarises the aggregated journey satisfaction from weeks 53-56 of Transport Focus's...

Week 55: Journey satisfaction during Covid-19

This report summarises the aggregated journey satisfaction from weeks 52-55 of Transport Focus's...

Passenger representation on Bus Service Improvement Plans briefing

Transport Focus held a briefing and discussion session on Tuesday 20 July to support Local...

Week 54: Journey satisfaction during Covid-19

This report summarises the aggregated journey satisfaction from weeks 51-54 of Transport Focus's...

Annual report and accounts 2020-21

Transport Focus’s annual report and accounts 2020-21, which includes the organisation’s...

Week 53: Journey satisfaction during Covid-19

This report summarises the aggregated journey satisfaction from weeks 50-53 of Transport Focus's...

Easing lockdown: what people think about social distancing on public...

“I sat on a train where there were people standing in the aisles, I’ve had a jab but I still...

Understanding attitudes to social distancing and face coverings on public...

Transport Focus has looked into how people feel about social distancing on public transport. We...

Week 52: Journey satisfaction during Covid-19

This report summarises the aggregated journey satisfaction from weeks 49-52 of Transport Focus's...

Getting passengers back on buses in Wales

Our latest research looks across Great Britain at using buses during Covid-19 and expectations for...

Week 51: Journey satisfaction during Covid-19

This report summarises the aggregated journey satisfaction from weeks 48-51 of Transport Focus's...

The route ahead: getting passengers back on buses

Transport Focus carried out an online survey in March and April 2021 into the views and experiences...

The route ahead: top priorities for bus passengers

Clean, reliable services with clear information on safety measures are needed to encourage more...

Transport Focus guidance on Bus Service Improvement Plans

Transport Focus has produced a series of guides and toolkits to support Local Transport Authorities...

Week 48: Journey satisfaction during Covid-19

This report summarises the aggregated journey satisfaction from weeks 45-48 of Transport Focus's...

Week 47: Journey satisfaction during Covid-19

This report summarises the aggregated journey satisfaction from weeks 44-47 of Transport Focus's...

Feedback on inclusive transport campaign – Transport User...

The Department for Transport asked us test a campaign to raise awareness of disabled transport...

Public transport – a cleaner future?

Our insight has always shown that cleanliness is important to passengers, even before the pandemic....

Week 45: Journey satisfaction during Covid-19

This report summarises the aggregated journey satisfaction from weeks 42-44 of Transport Focus's...

Week 44: Journey satisfaction during Covid-19

This report summarises the aggregated journey satisfaction from weeks 42-44 of Transport Focus's...

Transport Focus Board meeting in public

On Tuesday 18 May from 2 to 3.30pm we will be holding a board meeting which the public are invited...

Cuts to bus fares in West Midlands – Transport Focus comment

Commenting on cuts to bus fares announced by National Express West Midlands, Transport Focus chief...

Week 43: Journey satisfaction during Covid-19

This report summarises the aggregated journey satisfaction from weeks 41-43 of Transport Focus's...

Watchdog calls for better information to help passengers social distance

Transport Focus is calling for all transport operators to give passengers the information they need...

Will there be space on board?

Reliable information about how much space there is right now or is expected to be in the future can...

Week 42: Journey satisfaction during Covid-19

This report summarises the aggregated journey satisfaction from weeks 40-42 of Transport Focus's...

Accessible transport: unlocking a better normal – upcoming event

What are the challenges disabled people have faced over the last year, and what have transport...

Week 41: Journey satisfaction during Covid-19

This report summarises the aggregated journey satisfaction from weeks 39-41 of Transport Focus's...

Week 40: Journey satisfaction during Covid-19

This report summarises the aggregated journey satisfaction from weeks 38-40 of Transport Focus's...

The route ahead: getting passengers back on buses

Throughout the Covid-19 crisis Transport Focus has been publishing insight to ensure transport...

Covid safe accreditation: Transport User Community

In this report, we showed our bus and rail communities examples of ‘Covid safe’ accreditation...

Transport Focus comment on National Bus Strategy

Today the Government launched its bus strategy, including details of £3bn investment...

Ventilation on public transport – Transport User Community

What do passengers think about ventilation on board bus and rail services? How important is it in...

Open windows better than air conditioning on public transport, say...

Passengers see open windows as the most effective method of ventilation for reducing Covid-19...

Cleanliness on public transport – transport user community

What cleaning measures do passengers assume are taking place on rail and bus? Are they assumed to...

Week 36: Journey satisfaction during Covid-19

This report summarises the aggregated journey satisfaction from weeks 34-36 of Transport Focus’s...

Week 36: Travel during Covid-19 survey

In the thirty sixth week of Transport Focus’s travel during Covid-19 survey we spoke to over 2000...

Transport Focus response – impact of Covid-19 on Greater Manchester...

Last year, we responded to Greater Manchester Combined Authority’s consultation on proposals for...

Getting the best deal for transport users in Scotland – Transport...

Tuesday 16 February 2021 2pm - 3.15pm Transport Focus’s Board will be meeting in public to...

Week 35: Travel during Covid-19 survey

In the thirty fifth week of Transport Focus’s travel during Covid-19 survey we spoke to over 2000...

Space, cleaning and covering up – transport users’ pandemic...

How can transport operators help passengers travel with confidence now and, when the time is right,...

Travel during Covid-19: key lessons for 2021 and beyond

Looking back at our insight in 2020 provides a number of key lessons about what makes people feel...

Travel drops as lockdown hits

How are people feeling about travelling during lockdown? Transport Focus has been speaking to...

Week 34: Travel during Covid-19 survey

In the thirty fourth week of Transport Focus’s travel during Covid-19 survey we spoke to over...

Week 34: Journey satisfaction during Covid-19

This report summarises the aggregated journey satisfaction from weeks 32-34 of Transport Focus’s...

Are we there yet? Helping transport users to make sustainable travel...

“I think that far too many people are using cars for journeys which could easily be done by...

Principles for amending public transport timetables

In the coming days and weeks it is likely that public transport timetables will be reduced,...

Keep helping passengers social distance says transport watchdog

New analysis by Transport Focus confirms the ability to keep a safe distance from other passengers...

Perceptions of safety on public transport – key drivers analysis

This key driver statistical analysis used data from 13 waves of the Travel during Covid 19 survey,...

Park and ride for Highway’s England’s roads: a solution to congestion?

Transport Focus and Highways England have worked together to understand the potential for ‘park...

Watchdog asks – can park and ride reduce road congestion?

Park and ride could help solve road congestion – but people need to know about it! New...

Bus complaint advice

Transport Focus is unable to help passengers with specific complaints about bus and coach...

Bus passengers

WATCH NOW: the transport user Covid debate

Here's your chance to watch the transport user Covid debate, exploring what transport users need to...

Annual report and accounts 2019-20

Transport Focus’s annual report and accounts 2019-20, which includes the organisation’s...

Insight

Survey Temp

Feeling safe on the bus: Transport User Community

This report from Transport Focus’s Transport User Community seeks to understand the what impacts...

Transport User Community – recent restrictions and rail and bus...

This report from covers Transport Focus’s Transport User Community’s thoughts on recent...

Improving local bus services – Transport Focus response to National...

Today the National Audit Office called for a clear national strategy for bus services as passenger...

Workplan 2020 – 21

Transport Focus's 2020 - 21 workplan sets out our key campaign and work objectives plus financial...

New report reveals bus passengers’ views on flexible tickets

Transport Focus’s latest report with our Transport User Community looks at bus passengers’...

Transport User Community – evaluating flexible bus fares

This report summarises the findings from Transport Focus's Transport User Community, covering how...

Transport User Voice – Latest newsletter

The October 2020 edition of Transport User Voice is out now. You can read more on: our work...

Transport User Community – recent bus and rail journeys

This report from Transport Focus’s Transport User Community summaries users’ recent experience...

Transport User Community – how has bus travel changed and returning...

This report summaries the findings from Transport Focus’s Transport User Community covering their...

Transport User Community – bus congestion and cashless services

This report summarises the findings from Transport Focus’s new Transport User Community, covering...

Bus passengers’ priorities for improvement

Buses running more often is the thing bus passengers most want to see improved. The independent...

Transport User Community – return to bus travel

This report summaries the findings from bus passengers in Transport Focus’s new Transport User...

Watch again: the future of bus

Yesterday (Tuesday 21 July) the Transport Focus Board held a useful roundtable discussion on ‘The...

What does the future hold for bus services?

Tomorrow (Tuesday 21 July) at 10.30am the Transport Focus Board will be joined by senior industry...

Bus Passenger Survey – Autumn 2019 report

As Transport Focus publishes its latest Bus Passenger Survey, the country is living through an...

What bus passengers think: how our passenger insight is used to improve...

Each year around 50,000 passengers across England, Scotland and Wales share their experiences of...

Transport User Voice – latest newsletter

The March 2020 of Transport User Voice is out now. You can read more on: our Sort My Sign...

Bus passengers’ priorities for improvement

This work to better understand bus passengers’ priorities for improvement is the third of its...

The best way to get more customers is run more buses, more often and on...

Bus passengers like the bus, but would use it even more if they ran more reliably and more...

Letter to bus industry about poor performance in west of England

We wrote to a number of bus operators about poor performance in the west of England, setting out...

Transport Focus response to Greater Manchester bus consultation

Greater Manchester Combined Authority has run a consultation on a proposed bus franchising scheme....

Buses on Highway England’s roads: meeting the needs of passengers and...

Where bus services run on England’s motorways and major ‘A’ roads, both the passengers and...

Transport Focus welcomes new London TravelWatch director

Independent watchdog Transport Focus welcomes new London TravelWatch director Emma Gibson. Chief...

Transport Focus response to the Scottish Government’s National...

The draft National Transport Strategy advocates a vision for Scotland’s transport system that...

Transport User Voice – latest newsletter

The October 2019 issue of Transport User Voice is out now. You can read more on: our...

Transport User Voice – latest newsletter

The September 2019 issue of Transport User Voice is out now. You can read more on: the...

Key research publications

The table below lists the most important pieces of research we have carried out and published in...

Transport User Voice – latest newsletter

The August 2019 issue of Transport User Voice is out now You can read more on: Make Delay...

Organisation chart

This chart details the staff structure of Transport Focus as of August 2021.

Making bus a better choice for young people

This report collates best practice from a series of five workshops held across England in February...

Make using the bus as easy as ordering pizza – design bus services for...

Bus operators can best secure their future by serving young passengers better, says independent...

Evening reception ahead of Transport (Scotland) Bill scrutiny, Edinburgh

Robert Samson, senior stakeholder manager, is speaking at an evening reception to discuss...

Getting more and happier passengers on your service – May 2019

Presentation given by Transport Focus chief executive Anthony Smith to the Association of Local Bus...

West Midlands Bus Alliance public meeting, Birmingham

Linda McCord, senior stakeholder manager, is chairing the West Midlands Bus Alliance public...

Workplan 2019-20: Making a difference for transport users

Transport Focus’s 2019-20 workplan 'Making a difference for transport users' sets out our key...

Omnibus Society, London

David Sidebottom, director at Transport Focus, and Robert Pain, senior insight advisor, are...

Response to Welsh Government’s White Paper on improving public...

Transport Focus has responded to the Welsh Government's White Paper on proposals to reform the...

Bus Passenger Survey – Autumn 2018 report

Transport Focus carries out a yearly Bus Passenger Survey to compare and benchmark what passengers...

People who catch the bus love the bus – almost nine in ten passengers...

Almost nine in 10 passengers using buses were satisfied with their last journey in the latest...

Bus Passenger Survey launch, Bristol

The autumn 2018 Bus Passenger Survey results will be published at a launch event in Bristol on...

Getting to and from the airport. Is coach an option?

Transport Focus, Heathrow Airport and the Department for Transport commissioned a programme of...

Smarter travel

Passengers increasingly expect services to be delivered to them in smarter ways using technology...

Bus Passenger Survey

Transport Focus consults almost 50,000 passengers a year to produce the Bus Passenger...

Making bus a better choice for young people, Birmingham

Young people are the biggest users of bus – but don’t feel services are designed for...

Making bus a better choice for young people, Colchester

Young people are the biggest users of bus – but don’t feel services are designed for...

Making bus a better choice for young people, York

Young people are the biggest users of bus – but don’t feel services are designed for...

Making bus a better choice for young people, Oxford

Young people are the biggest users of bus – but don’t feel services are designed for...

Making bus a better choice for young people, Exeter

Young people are the biggest users of bus – but don’t feel services are designed for...

Young people and transport event, Cardiff

Transport Focus will hold an event to showcase its research with young people on using the bus,...

UK Bus Summit, London

Anthony Smith, chief executive at Transport Focus, is chairing a session for the UK Bus Summit on...

Bus passenger experience in Liverpool

On Monday 14 January 2019, members of the House of Commons Transport Select Committee are set to...

Transport User Voice – January – Making bus a better choice...

Young people are the biggest users of bus - but don't feel services are designed for...

Transport User Voice – November 2018 – Driving solutions for a...

Presenting to parliamentarians the most robust evidence we have for passengers On 29 October,...

Evidence to the Rural Economy and Connectivity Committee on the Transport...

Robert Samson, senior stakeholder manager, has given our evidence on smart ticketing and buses to...

Rural Economy and Connectivity Committee, Scottish Parliament

Robert Samson, senior stakeholder manager, is giving evidence to the Rural Economy and Connectivity...

Transport User Voice – October 2018 – How do you rate your local bus...

Bus and tram passenger surveys take to the road Both of our annual bus and tram passenger...

Quality Bus Transit conference, Birmingham

Linda McCord, senior stakeholder manager, is speaking at the Quality Bus Transit conference 'The...

Transport User Voice – latest newsletter

Read the September 2018 issue. You can read more on: our timetable crisis compensation...

Transport User Voice – September 2018 – High Quality Buses for...

Evaluating a new fleet designed to offer passengers a good experience Passengers in...

Transport User Voice – September 2018 – Boosting passenger priorities...

Helping to shape partnership working in two combined authority areas Transport Focus already...

Bus Passenger Survey – West Midlands area spring 2018

This is a report about the journey experiences of bus passengers in the West Midlands Combined...

Euro Bus Expo 2018, Birmingham

Transport Focus is exhibiting and presenting our latest work on behalf of bus passengers at the...

Transport User Voice – latest newsletter

The August 2018 issue of Transport User Voice is out now. Click here to read more on: ...

Transport User Voice – August 2018 – Seeking better local bus services

Buses offer a vital lifeline to many, in terms of accessing employment, education and health...

Transport User Voice – August 2018 – Chief executive’s editorial

As timetable problems continued through July we have continued to be both active and vocal about...

Annual report out now

What have we done to help transport users? Transport Focus is a consumer organisation – a...

Annual report and accounts 2017-18

Transport Focus's Annual Report and Accounts was laid before Parliament on 12 July 2018.

Bus Passenger Survey methodological overview – autumn 2017 wave

In 2017, we consulted nearly 175,000 people to produce the Bus Passenger Survey. The survey is an...

Improving Information for Bus Passengers, Reading

Robert Pain, senior insight advisor, is representing Transport Focus at the Department for...

Real-time information for bus passengers

Bus passengers could be set to receive receive better real-time information following the launch...

Transport User Voice newsletter – out now

The July 2018 issue of Transport User Voice is out now. Click here to read more on: ...

A smarter transport network for Scotland

Transport Focus is helping keep passengers at the heart of the process as a Scottish transport bill...

Ten actions to benefit Scottish bus passengers

The Transport (Scotland) Bill proposes to provide local authorities and Regional Transport...

Wales Bus Summit – Bus Passenger Survey presentation

At the Wales Bus Summit on 3 May 2018, Transport Focus and Bus Users Cymru gave a joint...

North of England Transport Summit, Manchester

David Sidebottom, director at Transport Focus, is chairing three sessions at the North of England...

Wales Bus Summit, Swansea

David Beer, stakeholder manager at Transport Focus, is presenting the latest Bus Passenger Survey...

West Midlands Bus Alliance, Birmingham

Linda McCord, senior stakeholder manager, will be chairing the West Midlands Bus Alliance. The...

Connecting the South East, Farnborough

Anthony Smith, chief executive at Transport Focus, is speaking at Connecting the South East. The...

Workplans 2018

We are the independent transport user watchdog. Our mission is to get the best deal for passengers...

UK Infrastructure Show, Birmingham

Anthony Smith, chief executive at Transport Focus, is speaking at the UK Infrastructure Show on...

Public Policy Exchange, London

David Sidebottom, director at Transport Focus, is a keynote speaker at a Public Policy Exchange...

Welsh Transport Forum, Cardiff

David Sidebottom, director at Transport Focus, is a panellist at the Welsh Transport Forum, talking...

Omnibus Society, London

David Sidebottom, director at Transport Focus, and Guy Dangerfield, head of strategy, are speaking...

Weather watch 2

The return of recent extreme weather continues to make things tough for transport users, especially...

Bus Passenger Survey

Transport Focus carries out a yearly Bus Passenger Survey (BPS) to compare and benchmark what...

Customer experience measurement in the travel and transport industry...

The world is changing fast around us. The way people interact with travel services is being...

Weather watch

Widespread heavy snow and Storm Emma are making things tough for transport users in various parts...

Managing service disruption – the user perspective

Brighton & Hove Buses held a series of workshops to look at ways in which passenger...

New Civil Engineer’s UK Transport, London

Anthony Smith, chief executive at Transport Focus, is speaking at the New Civil Engineer’s UK...

“Make it easier and better value” – young people’s plea to bus...

Young people are the biggest users of the bus – but don’t feel services are designed for...

Using the bus: what young people think

Young people are the biggest users of the bus – but don’t feel services are designed for...

Transport User Voice – February 2018 – Opportunity to make a...

Could you be our next Board member? The Department for Transport is to appoint two new members...

Transport User Voice – February 2018 – Transport Focus helps...

How can more young people be encouraged to travel by bus? The Bus 18 alliance in Yorkshire has...

Young people and bus research launch

Transport Focus is launching new research into young people's experiences of bus travel. The...

Northern plans for transport – Transport Focus response

A 30-year vision for the future of transport in the North has been unveiled today. Transport for...

Transport User Voice – new issue out today

The January 2018 issue of Transport User Voice is out now. Click here to read more on: ...

Transport User Voice – What’s happening in Wales?

Bus Strategy in Wales Transport Focus is ensuring the passenger voice is playing a central role...

Transport User Voice – What do young people want from their bus service?

Young people are the largest group of bus passengers – so why are they the least...

A chill wind – managing disruption is key to trust

The recent cold spell has highlighted again the importance of how disruption is managed and, in...

Bus Passenger Survey methodological overview – autumn 2016 wave

In 2016, we consulted more than 160,000 people to produce the Bus Passenger Survey. The survey is...

Bus Passenger Survey – West Midlands area spring 2017

This is a report about the journey experiences of bus passengers in the West Midlands area. The...

Transport User Voice – new issue out today

The December 2017 issue of Transport User Voice is out now. Click here to read more on: ...

What’s next? Update to our Insight Plan

Want to know what we're currently working on or about to publish? Our Insight Plan sets out what...

Transport User Voice – What’s happening in Scotland?

Scottish Bus Passenger Survey The way local bus services in Scotland are run could be set for a...

Transport User Voice – Northern transport reception

We’ve been sharing our plans to ensure transport users are at the heart of northern...

Transport User Voice – Better information for bus passengers

Do you struggle to get the right information about local bus routes, timetables, fares and arrival...

Board meeting minutes – March 2017

Here are the minutes from the public Board meeting held in London in March 2017. They have been...

Transport User Voice – new issue out today

The November 2017 issue of Transport User Voice is out now. Click here to read more on: ...

Transport User Voice – Northern transport reception

Would you like to find out more about what we do for transport users in Northern England? Why...

Transport User Voice – Chief executive’s editorial November 2017

The last month has proved to be another productive period for Transport Focus. We continue to speak...

Transport User Voice – New board to represent passengers in Wales

Wales Route Supervisory Board Transport Focus has joined forces with Network Rail, Arriva Trains...

Developing a transport strategy for the Midlands: devolution,...

Transport Focus director, David Sidebottom, is speaking at the Westminster Energy, Environment and...

Transport User Voice – West Midlands Bus Alliance is renewed

West Midlands mayor Andy Street and Transport Focus have signed on the dotted line to help deliver...

Transport User Voice – Improving bus services across West Yorkshire

Transport Focus is helping transform bus travel in West Yorkshire as part of a new local...

Transport User Voice – Hear how we’re working for bus passengers

Want to hear how we’re working for bus passengers? Transport Focus will have a stand at Coach...

Transport User Voice – Chief executive’s editorial October 2017

Good wins for transport users this month that Transport Focus has secured. Here are some of the...

Welsh language report 2016-17

We wrote to the Welsh language commissioner to report on how we dealt with Welsh language issues in...

Liverpool Bus Alliance first anniversary

David Sidebottom, director at Transport Focus, will compere an event to celebrate the first...

Bus Passenger Survey expands into Wales

For the first time, the Bus Passenger Survey will be taking place across England, Scotland and...

Transport User Voice – new issue out today

The September 2017 issue of Transport User Voice is out now. Click here to read more on: ...

Transport User Voice – Bus Passenger Survey expands into Wales

For the first time, the Bus Passenger Survey will be taking place across England, Scotland and now...

Transport User Voice – Chief executive’s editorial September 2017

Summertime and the engineers are busy… Welcome, much needed, investment in our transport systems...

Insight Plan 2017-18: Making a difference for transport users

Our Insight Plan sets out what insight work we have recently published and plan to carry out – we...

The next three years 2017-20: Making a difference for transport users

Transport Focus’s 2017-20 Workplan sets out our long-term key campaign and work objectives for...

Workplan 2017-18: Making a difference for transport users

Transport Focus's 2017-18 Workplan sets out our key campaign and work objectives plus financial...

Transport User Voice – Keeping Bristol’s buses on the move

Road congestion is strangling traffic in many major cities and having a direct impact on the speed...

Transport User Voice – Chief executive’s editorial August 2017

Has a report ever been launched at a motorway service area before? (alright someone tell me…!)....

Annual report and accounts 2016-17

Transport Focus's Annual report and accounts was laid before Parliament on 18 July 2017.

Transport Focus Freedom of Information Act publication scheme

This publication scheme is based on the model scheme prepared and approved by the Information...

Transport User Voice – Oxford Bus Company – how they used the Bus...

Across the country bus operators use the Bus Passenger Survey to drive improvements on behalf of...

Transport User Voice – Chief executive’s editorial

Southern blues... More industrial action taking place on the Southern, Northern and Merseyrail...

Board meeting minutes – November 2016

Here are the minutes from the public Board meeting held in Birmingham in November 2016. They have...

Workplan report 2016-2017

The final Workplan Report for the year 2016-2017 can be found here.

Transport User Voice – Bus Passenger Survey expands across Scotland

Scotland Bus Passenger Survey The 2016 Bus Passenger Survey (BPS) has expanded to cover all the...

Transport User Voice – Research coming soon

Over the next few months Transport Focus will be publishing lots of new research into users’...

Transport User Voice – A bus passenger revolution on the horizon?

Things are stirring for passengers in the bus world in England. Bus companies are coming together...

Transport User Voice – Are alliances set to transform transport?

The launch of the latest Bus Passenger Survey in Liverpool was very positive. The news that...

Bus Passenger Survey 2016 summary report

Transport Focus carries out a yearly Bus Passenger Survey (BPS) to compare and benchmark what...

Bus Passenger Survey – full report – Autumn 2016

Transport Focus carries out a yearly Bus Passenger Survey (BPS) to compare and benchmark what...

Bus Passenger Survey briefing event

Join us for the publication of the Autumn 2016 Bus Passenger Survey. Learn about how passengers...

Board meeting papers – March 2017

Supporting papers for the Transport Focus Board meeting which takes place at the St Bride's...

Transport User Voice – new issue out today

The March 2017 issue of Transport User Voice is out now. Click here to read more on: our...

Passengers feeling the strain during disruption

The performance problems faced by Scotland’s rail passengers’ has resulted in a significant...

Bus Passenger Survey: driving change for passengers

The results of our 2016 Bus Passenger Survey (BPS) are now in. This year we will be launching...

Chief executive’s editorial – keeping transport users at the...

We are changing the way we travel. Less bus travel overall, but more use of rail, cars, tram, taxis...

Keeping passengers at the heart of bus service changes

Local authorities need to listen to passengers when proposing cuts to their bus services. That’s...

Bus service reviews: consulting on changes to local services –...

This report builds on our 2012 best practice toolkit which originated from a recommendation...

Bus service reviews: consulting on changes to local services – local...

Our research, Bus service reviews: consulting on changes to local services - progress report, is...

Easing the pain of bus service cuts – ask the passenger

Local authorities need to listen to passengers when proposing cuts to their bus services. The...

Transport User Voice – new issue out today

The February 2017 issue of Transport User Voice is out now. Click here to read more on: ...

Transport User Voice – February 2017 – Wales summit brings bus...

Wales bus summit Wales' first ever bus summit was held in Wrexham to discuss how best to improve...

Transport User Voice – February 2017 – Smart ticketing on buses: what...

Smart ticketing is once again a hot topic in the transport world. We have already seen how smart...

Transport User Voice – February 2017 – Chief executive’s editorial

Under pressure: passenger verdict in The new National Rail Passenger Survey shows satisfaction...

Wheelchair spaces on buses – Supreme Court decision

Following the Supreme Court decision on wheelchair spaces on buses Transport Focus chief...

West Midlands Bus Alliance

Linda McCord, Senior Stakeholder Manager, is Chairing the West Midlands Bus Alliance Board on 20...

Wales Bus Summit

David Beer will be attending the Wales Bus Summit in Wrexham on 23 January. He will join with user...

UK Bus Summit

Transport Focus chief executive Anthony Smith will be speaking at the third annual UK Bus Summit...

Transport User Voice – January 2017 – Improving bus services for...

Transport Focus is helping improve services for bus passengers in Liverpool. The Liverpool City...

Transport User Voice – January 2017 – West Midlands bus passengers...

Around nine in 10 bus passengers in the West Midlands are satisfied with their journey. This...

Transport User Voice – January 2017 – Chief executive’s...

While the industrial action on Southern grinds on – 300,000 passengers affected – with no end...

West Midlands bus passengers have their say

Around nine in 10 bus passengers in the West Midlands reported that they are happy with their bus...

Bus Passenger Survey – West Midlands area spring 2016 results

This is a report about the journey experiences of bus passengers in the Transport for West Midlands...

July 2016 London Board meeting papers

Supporting papers for the Transport Focus public Board meeting which took place in London on...

Board meeting minutes – March 2016

Here are the minutes from the public Board meeting held in London in March 2016. They have been...

Board meeting minutes – July 2016

Here are the minutes from the public Board meeting held in London in July 2016. They have been...

November 2016 Birmingham Board meeting papers

Supporting papers for the Transport Focus public Board meeting taking place in Birmingham, at the...

Transport User Voice – new issue out today

The November 2016 issue of Transport User Voice is out now. Click here to read more on: ...

Transport User Voice – November 2016 – Key role for the watchdog in...

Transport Focus is helping improve services for bus passengers in the West Midlands. The...

Transport User Voice – November 2016 – Scotland update

ScotRail issues, rural transport services, and transport policing – these have been our recent...

Transport User Voice – November 2016 – Anthony Smith’s...

Investment rules! Great to see the announcements around the new Greater Anglia franchise: new...

Transport User Voice – November 2016 – Talking directly to transport...

Need to find out what transport users really think? Transport Focus has set up an online panel...

Smart ticketing in the north: what do passengers think?

We asked people about their current perceptions of travel within the region, and their needs and...

Paying for public transport with contactless – what do passengers think?

Building on the work we did in 2014 around using contactless cards for rail travel, we asked how...

A smarter way to travel

Transport ticketing is once again a hot topic. The Secretary of State wants to see smart...

Smart ticketing in Brighton: what do passengers think?

The key smartcard has been available on Go-Ahead’s buses in Brighton for several years now, but...

Have your say on transport issues

As the independent watchdog, we want to know what you really think. We carry out regular...

Application pack for communications assistant (October 2016)

We are looking for a first-class communications assistant, to help us deliver high-quality media...

Customer Experience Summit 2016

Transport Focus senior insight advisor, Keith Bailey will be speaking on a panel at the Customer...

Euro Bus Expo 2016

Transport Focus passenger manager, Linda McCord, will be on a panel, at the Euro Bus Expo at the...

Changes to your rights – Transport Focus response

Transport users will get new rights from tomorrow. The new Consumer Rights Act and National Rail...

Know your rights – changes for transport users

On Saturday 1 October, the new Consumer Rights Act and National Rail Conditions of Travel will come...

Transport Focus stakeholder reception – Birmingham

We would like to invite you to an evening reception at the Library of Birmingham on Wednesday 16...

Transport User Voice – October 2016 – Anthony’s editorial

Welcome to your new-look Transport User Voice, bringing together all the top stories from our work...

Transport User Voice – October 2016 – Coming soon

We have a number of research reports due out in the coming months. Smart ticketing on buses in...

Transport User Voice – October 2016 – Bus survey expands into...

It’s that time of year again for Transport Focus to embark upon the Bus Passenger Survey in parts...

Bus Passenger Survey methodological overview – Autumn 2015 wave

We consult more than 40,000 passengers a year to produce the Bus Passenger Survey (BPS). We measure...

Summary of the changes to the Bus Passenger Survey and their impact...

We consult more than 40,000 passengers a year to produce the Bus Passenger Survey (BPS). We measure...

Transport Focus submission to House of Commons inquiry on the Bus Services...

Transport Focus submission to House of Commons inquiry on the Bus Services Bill.

Passenger Voice September 2016: Transport Focus board member for Wales

Have you got the skills and experience to make sure the voice of transport users in Wales is...

Passenger Voice September 2016: Improving the passenger experience in Wales

Transport Focus has been touring round Wales to help promote passenger interests. We’ve been...

Board meeting – London – July 2016

There will be a public meeting of the Transport Focus Board on 21 July 2016 at Fleetbank House,...

Annual Report and Accounts 2015-16

The Annual Report and Accounts was laid before Parliament on 4 July 2016.

Board meeting – Birmingham

There will be a public meeting of the Transport Focus Board on 16 November 2016 at the...

Passenger Voice June 2016: Scottish and Welsh elections: a clearer picture...

The results are in in the Scottish and Welsh elections, but what does this mean for transport...

Passenger Voice June 2016: How will the Bus Services Bill affect...

Bus passengers could have a very different service if a new bill is to come into force. The new...

Passenger Voice June 2016: Anthony Smith’s editorial

On the buses? The Bus Services Bill has arrived Big changes to the way the bus services in...

First Bus management conference

Transport Focus passenger director David Sidebottom will speak at the First Bus commercial forum at...

Transport Focus Workplan 2016-17

The time has come to boost the influence of transport users over the major decisions that affect...

How was it for you? Measuring transport users’ emotions

How did your journey make you feel? It’s not a question we have been able to ask passengers –...

Passenger Voice April 2016: How satisfied are bus passengers?

While value for money ratings vary widely across the country bus passengers are generally content...

Passenger Voice April 2016: Research coming soon

Over the next few months Transport Focus will be publishing lots of new research into passengers’...

Passenger Voice April 2016: Is bus the missing link in delivering a...

How do you turn a bus passenger into a valued customer and get more people on board? That was one...

Passenger Voice April 2016: Anthony Smith’s editorial

It was fantastic to see so many people at our events in Manchester. Our panel event on the role of...

March 2016 Manchester Board meeting papers

Here can be found the supporting papers for the Transport Focus public Board meeting held in...

March 2016 Manchester Board meeting agenda

The agenda for the Transport Focus public Board meeting held in Manchester on the 17 March 2016.

Instructions for responding to the Invitation to Preferred Supplier List...

Passenger Voice – April 2016

Westminster Energy, Environment and Transport Forum: The future for...

David Sidebottom, passenger director, will be speaking at the Westminster Energy, Environment and...

Is bus the missing link in delivering a northern powerhouse?

How do you turn a bus passenger into a valued customer and get more people on board? That was one...

Is bus the missing link in delivering a Northern Powerhouse? conference...

On 16 March, we hosted a panel event on is bus the missing link in delivering a northern...

Transport Card Forum 15 March 2016

Emma Bramwell, senior insight advisor, will be giving an update on the passenger perspective of...

The Intermodal World is our Oyster

Louise Coward, senior insight advisor, will be a guest speaker at 'The Intermodal World in our...

Bus passengers have their say – results out today

Passengers on their local bus may be generally content with their service but value for money...

Bus Passenger Survey – full report – Autumn 2015

Transport Focus carries out a yearly Bus Passenger Survey (BPS) to compare and benchmark what...

Local Authority Bus Services – An Endangered Species?

David Beer, passenger executive, will be speaking from a passenger perspective about satisfaction,...

Passenger Voice March 2016: Research coming soon

Over the next few months Transport Focus will be publishing lots of new research into passengers’...

Passenger Voice March 2016: Is bus the missing link in delivering a...

Passenger Voice readers are invited to two events in Manchester in March. On 16 March, from 3-5pm,...

Do passengers trust the bus?

How do you turn a bus passenger into a valued customer and get more people on board? With changes...

Passenger Voice March 2016: Do passengers trust the bus?

How do you turn a bus passenger into a valued customer and get more people on board? With...

Passenger Voice March 2016: Anthony Smith’s editorial

Passengers’ relationship with the bus industry This year’s UK Bus Summit provided an...

Bus passengers have their say – priorities for improvement simulator

We have produced a simulator that allows you to choose different priorities for groups of...

Bus passengers have their say: Trust, what to improve and using buses more

Do passengers trust the bus? How do you turn a bus passenger into a valued customer and get more...

Bus passengers have their say – quantitative report

The quantitative study (conducted by Populus) asked 4500 passengers to rate their levels of trust...

Bus passengers have their say – qualitative report

This research looks at passengers’ trust in bus companies, their priorities for improvement, and...

Passenger Voice March 2016

Smart cities and communities

Ian Wright, head of insight, will speak at Smart Cities & Communities: Shaping the Future...

Smart Cities & Communities: Shaping the Future

Chief executive, Anthony Smith, will be attending the Smart Cities & Communities: Shaping the...

Transport Focus Board Meeting, Manchester – March 2016

Transport Focus would like to invite you to join us for our public Board Meeting. This will...

Passenger Voice February 2016: Is bus the missing link in delivering a...

Passenger Voice readers are invited to two events in Manchester we are hosting this March. On 16...

Passenger Voice February 2016: Tell us what you think about Passenger Voice

We hope that you find this newsletter helpful and interesting. Please tell us what you think by...

Passenger Voice February 2016: Anthony Smith’s editorial

Rail commuters feel the pressure: passenger verdict in A big thank you to the 28,000 rail...

Passenger Voice February 2016

New types of tickets with smart ticketing – what do passengers think...

New types of tickets with smart ticketing: what do passengers think about...

This research looked specifically at the carnet concept of offering a discount when passengers buy...

TravelWatch South West bus workshop

Passenger manager, Nina Howe, and passenger executive, David Beer, will be speaking at the...

Board meeting minutes – November 2015

Here are the minutes from the public Board meeting held in Gateshead in November 2015. They have...

January 2016 – London Board meeting papers

Papers for the Board Meeting held in London on 14 January 2016.

Workplan Report 2015-16

The Workplan Report 2015-16 can be found here and is updated monthly.

Transport Focus Board Meeting, London – January 2016

Transport Focus would like to invite you to join us for our public Board Meeting. This will take...

Instructions for responding to the Invitation to Preferred Supplier List...

UK Bus Summit 2016

Anthony Smith, chief exective, will be speaking at the UK Bus Summit 2016 on 'maximizing the...

Passenger Voice January 2016: Bus and community transport services in Wales

When is my bus going to arrive? Will I be able to get into town on the bus? What’s happening to...

Passenger Voice January 2016: Research coming soon…

Over the next few months Transport Focus will be publishing lots of new research into passengers’...

Passenger Voice January 2016: Bus passenger survey out on the road

Thank you to all of you who told us about what you think about your bus journey. We have spoken to...

Passenger Voice January 2016: Anthony Smith’s editorial

The annual festive ritual of the rail fare rises. Not as painful as in previous years but...

Passenger Voice – January 2016

Passenger Voice December 2015: Is the north east well connected?

Is the north east well connected? This was the question the transport industry came to discuss at...

Passenger Voice December 2015: Coming soon…

Over the next few months Transport Focus will be publishing lots of new research into passengers’...

Passenger Voice December 2015: Tell us what you think about Passenger Voice

We hope that you find this newsletter helpful and interesting. Please tell us what you think by...

Passenger Voice December 2015: Bus passenger satisfaction riding high

Nine in ten passengers in the West Midlands are satisfied with their bus journey. This latest...

Passenger Voice December 2015: Anthony Smith’s editorial

Investment continues, time to ensure passengers are at the heart of the decisions Passengers will...

Spending Review: Transport Focus reaction

Following the Autumn Statement and spending review Anthony Smith, chief executive of the...

Passenger Voice – December 2015

Board meeting minutes – May 2015

Board meeting minutes from our public Board meeting held on 14th May 2015 in Cardiff, signed by the...

Board meeting minutes – September 2015

Board meeting minutes from our public Board meeting held on 16th September 2015 in Edinburgh,...

Board meeting minutes July 2015 – London

Board meeting minutes from the public Board meeting held on 16th July 2015 in London, signed by the...

November 2015 Board meeting papers – Newcastle

These are the papers for the public Board meeting held in Newcasle on the 12th November 2015. This...

Bus Passenger Survey (BPS) – Centro area results in spring 2015

This is a report about the journey experiences of bus passengers in the Centro (West Midlands PTE)...

Passenger Voice November 2015: The North East: well connected – or...

Join chief executive of Highways England, Jim O’Sullivan, and many more at our conference to...

Have your say on north east transport

The independent transport watchdog asks: is the North East well connected - or out on a...

CPT Scottish Conference

Anthony Smith, chief executive, will be speaking at the Confederation of Passenger Transport UK...

Passenger Voice November 2015: A day in the life of a passenger survey...

The life of a researcher working on behalf of Transport Focus can include many surprises and take...

Passenger Voice November 2015: David Sidebottom’s editorial

What do bus passengers want? Do passengers trust or have any affinity with their bus service? What...

Passenger Voice November 2015: Buses Bill workshops

Bus passengers could have a very different service if a new bill is to come into force. The...

Passenger Voice November 2015: Could you contribute to a transport...

Do you want to help create better transport? The IMCreate hackathon aims to bring together 100...

Bus and community transport services in Wales – input from a passenger...

This is Transport Focus's contribution to the Enterprise and Business Committee’s inquiry into...

Passenger Voice – November 2015

CPT Northern Bus Summit

David Sidebottom, passenger director, will be speaking at the CPT Northern Bus Summit. The summit...

How bus driver training can help drive customer satisfaction

David Sidebottom, passenger director, will be attending a bus workshop with the title 'How bus...

Real Time Passenger Information Conference

David Sidebottom, passenger team director, will be speaking at the Real Time Information...

Passenger Voice October 2015: Hearing your views

Autumn is upon us once more and so Transport Focus is beginning its autumn series of passenger...

Passenger Voice October 2015: Can public transport ever offer a better...

Passengers’ ability to get from A to B easily is an essential element in deciding on whether to...

Passenger Voice October 2015: Competition, competition, competition

We have recently been asked to comment on three public transport consultations, all of which have...

Passenger Voice October 2015: Anthony Smith’s editorial

Nationalise! Privatise! Buy! Sell! While debates swirl again around who controls, owns and awards...

Public transport ticketing schemes block exemption: Transport Focus...

The Competition and Markets Authority was conducting a review of the ‘block exemption’. This is...

Passenger Voice – October 2015

Edinburgh Conference Presentations – September 2015

“Can public transport ever offer a better choice?” Date: Wednesday 16...

Bus Reform Workshop – Bristol

Passenger team executives, Heather Minshull and Matthew Andrews, will be presenting at the Bus...

Bus Reform Workshop – Leeds

Passenger team executives, Heather Minshull and Matthew Andrews, will be presenting at the Bus...

Bus Reform Workshop – London

Passenger team executives, Heather Minshull and Matthew Andrews, will be presenting at the Bus...

Bus Reform Workshop – Birmingham

Passenger team executives, Heather Minshull and Matthew Andrews, will be presenting at the Bus...

Bus Reform Workshop – Manchester

David Beer, passenger executive, will be presenting at the Bus Reform Workshop in Manchester. The...

TravelWatch North West conference 2015

David Beer, passenger executive, will be speaking at the TravelWatch North West conference. He will...

Can public transport ever offer a better choice?

We would like to invite you to our conference, Can public transport ever offer a better choice? at...

September 2015 – Board meeting papers – Edinburgh

Papers for the Board meeting held in Edinburgh on Wednesday 16 Septeember 2015.

Social media monitoring – pilot research report

Transport Focus is interested in using social media as a new way of understanding passengers’...

Bus Priority Works campaign – Transport Focus response

Responding to the launch of Greener Journeys’ Bus Priority Works campaign, David Sidebottom,...

Passenger Voice September 2015: Quality bus proposals for the West of...

Punctual, reliable and offers value for money - this what bus passengers want from their bus...

MetroBus Quality Partnership Scheme – Transport Focus response

This report provides an overview of Transport Focus' response to the West of England...

Passenger Voice – September 2015

Transport Focus Events – Edinburgh, September 2015

Information on the Transport Focus events in Edinburgh this September 2015. Including running order...

Passenger Voice August 2015: Can public transport ever offer a better...

Passenger Voice readers are invited to join us for a conference to discuss the topic ‘Can public...

Passenger Voice August 2015: What’s the hold up? Exploring bus...

What's the hold up? Exploring bus service punctuality Punctuality is important to bus passengers,...

Passenger Voice – August 2015

July 2015 Route One: Punctuality: Don’t ignore it

Route One draws on the dicussion from our six recent bus punctuality seminars surrounding our...

June 2015 Transport Times: will devolution make a difference to passengers?

Anthony Smith's article on how devolution will effect bus passengers draws on our Bus...

Passenger Voice July 2015: Bus driver training – what works best?

What makes customer service great for bus passengers? Our latest report has found that keeping...

Bus driver training – what works best?

Providing good customer service to passengers is the job of everyone at the bus company, not just...

Bus driver training – What works? What next?

Recognising the central role of the driver, and the huge impact they have on the passengers’...

Passenger Voice – July 2015

Transport Focus statement on hot weather and transport

Commenting on the potential for disruption to travel during the heatwave, David Sidebottom,...

Passenger Focus annual report and accounts 2014-15

Passenger Focus (the operating name of the Passengers' Council, now known as Transport Focus)...

Gifts and Hospitality register 2012-13

Table detailing gift and hospitality declarations for 2012/13

Merseytravel Customer Forum

David Beer, passenger executive, will be at the Merseytravel Customer Forum in Liverpool. As part...

Contacting us: a temporary change

From 1pm on Friday 19 June to 9am on Monday 22 June Transport Focus staff will be unable to access...

Westminster Briefing – Local bus services under the new Government

David Sidebottom, passenger director, will be speaking at the session on developing services...

Bus punctuality seminars with the Traffic Commissioners

Bus passengers tell us that punctuality is their top priority for improvement so we are looking at...

Coach & Bus Week – Welsh Transport Plan – June 2015

This article in Coach & Bus Week reports on a recent Transport Focus conference, called...

Policy Knowledge Event: Policy Priorities for Transport

This event will be looking at the emerging issues facing interconnected transport. There will be...

NRPS and BPS accessibility analysis 2014 – MS Word

NRPS and BPS accessibility analysis 2014 – PDF

Latest Passenger Voice e-newsletter – June 2015

The June edition of Passenger Voice went out on Friday - click here to sign up to receive it...

Passenger Voice June 2015: Summer evening bus seminars with the Traffic...

Summer evening bus seminars with the Traffic Commissioners Bus passengers tell us that punctuality...

Passenger Voice June 2015: How will the Welsh National Transport Plan...

What will transport look like over the next 30 years in Wales? This was the big question debated at...

Transport Focus seminar on bus punctuality

We have invited bus industry and local authority representatives to discuss the main findings of...

Transport Focus seminar on bus punctuality

We have invited bus industry and local authority representatives to discuss the main findings of...

CILT Seminar – Is technology leaving older and disabled travellers...

Jocelyn Pearson, issues manager, will be speaking at the Chartered Institute of Logistics and...

Transport Focus seminar on bus punctuality

We have invited bus industry and local authority representatives to discuss the main findings of...

Transport Focus seminar on bus punctuality

We have invited bus industry and local authority representatives to discuss the main findings of...

European Bus Forum

Linda McCord, Transport Focus passenger manager, is chairing the European Bus Forum on Thursday 2...

Transport Focus seminar on bus punctuality

We have invited bus industry and local authority representatives to discuss the main findings of...

Passenger Voice June 2015: Transport for all

In April we held another session of our Accessibility Forum. Made up of organisations representing...

Passenger Voice June 2015: Anthony Smith’s editorial

New government: more of the same for passengers? The dust is now settling after the general...

Passenger Voice June 2015

Bus Passenger Survey methodological overview – Autumn 2014...

Transport Focus established the Bus Passenger Survey (BPS) to generate a robust and comprehensive...

May 2015 conference – Diane McCrea

Presentation from Diane McCrea, our Board Member for Wales, at our conference "Putting passengers...

May 2015 conference – Siân Summers-Rees

Presentation from Siân Summers-Rees, Director for Wales, Community Transport Association, at...

May 2015 conference – Peter Heath, Cardiff Bus

Presentation from Peter Heath, operations and commercial director of Cardiff Bus, at our conference...

May 2015 conference – Anthony Smith, Transport Focus

Presentation from Anthony Smith, chief executive of Transport Focus, at our conference "Putting...

Putting passengers first: how will the Welsh National Transport Plan...

We would like to invite you to join our Board for our conference “Putting passengers first: how...

May 2015 Board Meeting papers

Papers for our May 2015 Board Meeting in held in Cardiff

Passenger Voice May 2015: Driving improvements for bus passengers

Bus Passenger Survey (BPS) results are used as a tool by operators and authorities to identify key...

Passenger Voice May 2015: How will the Welsh National Transport Plan...

Passenger Voice readers are invited to join us for a conference to explore the theme ‘Putting...

Passenger Voice May 2015: Smartcards making bus travel simpler

Smartcard payment has moved a step closer to transforming services for passengers in Norfolk. As...

Passenger Voice May 2015: PLUSBUS user research

Passengers love it, but more publicity is needed, is the message from PLUSBUS ticket users. Our...

Vibrating wrist band to help bus passengers with sight and hearing...

A regular issue raised at our twice-yearly Transport Focus accessibility forum is the information...

Thought Leadership programme – Customer service on the front line

Jocelyn Pearson, issues manager, will be presenting the findings of Transport Focus research about...

April 2015 Transport Times: survey points the way to successful bus...

Anthony Smith's article looking at how our Bus Passenger Survey can help the industry plan...

Workplan 2015-16

Download Transport Focus's workplan to find out how we propose to make a difference for...

Around nine in 10 bus passengers happy

Bus passengers continue to report high levels of satisfaction, the watchdog has found. In a...

PLUSBUS user research report

Passenger Focus carried out this research to better understand existing and potential PLUSBUS...

Smart ticketing in Norfolk: what do passengers think? – summary...

Passenger Focus carried out this research to better understand the Norfolk smart ticketing pilot on...

Smart ticketing in Norfolk: what do passengers think? – full phase...

Passenger Focus carried out this research to better understand the Norfolk smart ticketing pilot on...

Bus Passenger Survey – full report – Autumn 2014

Passenger Focus carries out a yearly Bus Passenger Survey (BPS) to compare and benchmark what...

March 2015 edition of Passenger Voice now out

Passenger Voice is our monthly e-newsletter which highlights some of our work on behalf of...

Priority use of bus wheelchair spaces

The contentious and long-running quest to discover whether wheelchair users on buses have priority...

Board meeting minutes – February 2015

Please find here the minutes from our public Board meeting held in February 2015 in London. These...

Passenger Focus Board Meeting, London – February 2015

There will be a Passenger Focus Board meeting held at Fleetbank House, London on Thursday 12...

February 2015 Board Meeting papers

Papers for the Board Meeting held in London on 12 Febraury 2015.

February 2015 Transport Times: discovering the hidden causes of bus...

Anthony Smith's article on the Passenger Focus bus punctuality project

February 2015 edition of Passenger Voice now out

Passenger Voice is our monthly e-newsletter which highlights some of our work on behalf of...

Board meeting minutes – May 2013

Minutes from the May 2013 Pasenger Focus Board meeting in Manchester.

Board meeting minutes – November 2014

Board meeting minutes – February 2014

Board meeting minutes – November 2013

Board meeting minutes – September 2013

January 2015 Railnews: 2015 – a Happy New Year for passengers

Anthony Smith’s article on investment in public transport and how the industry needs to develop...

Fares and financing debate

Linda McCord, passenger manager, will be presenting Passenger Focus views at a panel debate on...

Board meeting minutes – September 2014

Board meeting minutes – May 2014

Suffolk Transport Forum

Linda McCord, passenger manager, will be presenting Passenger Focus bus research and work at...

January edition of Passenger Voice now out

Passenger Voice is our monthly e-newsletter which highlights some of our work on behalf of...

December 2014 Transport Times: Where the writ of market forces does not run

Anthony Smith's column on the role of market competition in improving transport services.

New chair of Passenger Focus announced

The Department for Transport have today announced the appointment of Jeff Halliwell as chair of...

Road user director application pack – December 2014

Passenger Focus Board member application pack – December 2014

Framework agreement between the Department for Transport and Passenger...

What’s the holdup? Exploring bus service punctuality

The independent watchdog has called on bus bosses to make better use of data to get buses running...

What’s the hold-up? Exploring bus service punctuality

We regularly ask passengers if their buses turn up on time. We know from our Bus Passenger Survey...

What’s the holdup – sample action plan

We regularly ask passengers if their buses turn up on time. We know from our Bus Passenger Survey...

UK Bus Summit

Anthony Smith, chief executive, will be at the UK Bus Summit, chairing the session ‘Supporting...

Smarter travel

We have a new section of the website focussing on our work on smarter travel. Passengers are...

Longer distance journeys: are we well connected?

Please click the link below to download the presentation slides from this...

November 2014 Transport Times: Passengers happy, but bus use is still...

Anthony Smith’s column on declining bus passenger numbers.

Longer distance journeys: are we well connected? presentation slides

This ZIP file archive contains the slides that were presented at Passenger Focus's conference,...

November 2014 Board meeting papers

Papers for the Board Meeting held in Birmingham on 13 November 2014.

New name to reflect our wider role

A new voice and making a difference for many road users - that is the promise from independent...

Go-Ahead Bus Passenger Survey – individual company results –...

Go-Ahead is one of England’s largest bus operators and Passenger Focus worked with them to find...

Go-Ahead individual company results 2014 (Oxford Bus, Oxford Park and...

Go-Ahead individual company results 2014 (Anglian, Bluestar, Brighton and...

Passenger Focus appoints roads advisors to help prepare for new remit

Passenger Focus has just appointed Geoff Dunning and David Leibling to act as temporary, part-time...

October edition of Passenger Voice now out

Passenger Voice is our monthly e-newsletter which highlights some of our work on behalf of...

Presentation to Go-Ahead Group executive

Linda McCord, passenger manager, is presenting the Spring Bus Passenger Survey 2014 results to the...

TravelWatch Isle of Man Public Meeting

Recent Passenger Focus publications will be distributed at this event.

Passenger Focus Board Meeting, London – September 2014

There will be a Passenger Focus Board meeting held at Fleetbank House, London on...

September 2014 Board Meeting papers

Papers for the Board Meeting held in London on 10 September 2014.

Bus Passenger Survey (BPS) – Centro area result in spring 2014

This is a report about the journey experiences of bus passengers in the Centro (West Midlands PTE)...

What will society expect from a railway in 20 years? – Institution of...

Ian Wright, head of research, will be presenting a paper on ‘The longer term trends that the...

September edition of Passenger Voice now out

Passenger Voice is our monthly e-newsletter which highlights some of our work on behalf of...

Norfolk Bus Forum public meeting

Linda McCord, passenger manager, will be presenting Passenger Focus’s bus research at the Norfolk...

Final signed minutes – February 2013 Board meeting

Final signed minutes of the Board meeting held in London on Wednesday 13 February 2013.

August edition of Passenger Voice now out

Passenger Voice is our monthly e-newsletter which highlights some of our work on behalf of...

Passenger Focus annual report and accounts 2013-14

Passenger Focus (the operating name of the Passengers' Council) annual report and and accounts...

June edition of Passenger Voice now out

Passenger Voice is our monthly e-newsletter which highlights some of our work on behalf of...

Passenger Transport Executive Group Safety Forum

David Beer, passenger executive, will be presenting the Bus Passenger Survey results at the...

Passenger Focus seminar – “Scottish Major Events 2014”

Passenger Focus held a seminar in Glasgow on 12 June 2014 to discuss the Commonwealth Games and...

‘Give rail a go!’ New research about passengers in Scotland

It is possible to improve perceptions of train travel through encouragement. This is a finding of...

Transport integration in Scotland

Passenger Focus maintains that travel by public transport should be as easy as possible for...

Edinburgh Waverley Station Improvements Research report

Marketforce’s 20:20 Customer Experience Summit

Ian Wright, head of research, will be chairing the 20:20 Customer Experience Summit over the two...

CPT Scotland’s annual conference

David Sidebottom, Passenger Focus passenger team director, will be speaking at the conference and...

Events this week in Edinburgh and Glasgow

Stakeholder reception: Scottish Parliament - Edinburgh, Wednesday 11 June Scottish Transport...

ATCO summer conference/training event

Mike Bartram, Passenger Focus policy adviser, will be attending the Association of Transport...

Scottish major events seminar

Passenger Focus is hosting a "Scottish major events seminar", looking at the upcoming Commonwealth...

Edinburgh Stakeholder Reception

Passenger Focus's Board is holding a stakeholder reception, hosted by Patrick Harvie MSP and John...

May edition of Passenger Voice now out

Passenger Voice is our monthly e-newsletter which highlights some of our work on behalf of...

Latest bus punctuality guidance should reflect passengers’ views

Proposed guidance1 on bus punctuality should be amended to reflect passengers’ needs, says...

Transport Ticketing Central Europe Conference

Ian Wright, head of research, will be speaking at the Transport Ticketing Central Europe conference...

Response to Senior Traffic Commissioner’s consultation on bus...

Passenger Focus has responded to the Senior Traffic Commissioner's consultation on guidance on bus...

OXERA roundtable

Ian Wright, head of research, will be taking part in the OXERA roundtable discussion to talk about...

Milton Keynes Bus user group Members’ meeting

Matthew Andrews, passenger team executive, will be one of the panel members at the Milton Keynes...

Scottish Major Events Seminar agenda – 12 June 2014

Transport Card Forum (TCF)

Louise Hall, senior research adviser, will be speaking at the Transport Card Forum about...

Stakeholder reception and Board Meeting

We will be holding a stakeholder reception, 14 May 2014 from 17.00 - 18.30 at our Piccadilly Gate...

May 2014 Board Meeting papers

Papers for the Board Meeting held on 15 May 2014 in Manchester

Buses and the wider economy

Anthony Smith, chief executive, will be speaking at a press launch, organised by the Transport...

Norfolk Bus Forum

Linda McCord, passenger manager, will be presenting the Bus Passenger Survey results at the Norfolk...

Bedford Area Bus User Society AGM

Linda McCord, passenger manager, will be presenting an overview of Passenger Focus research and...

NRPS and BPS accessibility analysis 2013.

European Bus Forum 2014

Linda McCord, Passenger Focus’s passenger manager, will be chairing the European Bus Forum in...

April edition of Passenger Voice now out

Passenger Voice is our monthly e-newsletter which highlights some of our work on behalf of...

Appendix 3 – Preferred Supplier List quantitative questionnaire

Appendix 2 – Preferred Supplier List qualitative questionnaire

Appendix 1 – Preferred Supplier List terms and conditions

Passenger Focus’s website – tell us what you think

To help us ensure we are delivering a website users require, Passenger Focus would like to hear...

April 2014 Bus User: Does it matter if a bus is late?

Bus User features on our Bus Passenger Survey. The article also covers some of our statistics and...

March edition of Passenger Voice now out

Passenger Voice is our monthly e-newsletter which highlights some of our work on behalf of...

Passenger Focus workplan 2014-15

Passenger Focus is the statutory, independent, watchdog for Britain’s rail passengers and, except...

Coventry Voluntary Multilateral Agreement Partnership meeting

Robert Samson, Passenger Focus passenger manager, will be presenting Passenger Focus’s bus...

Bus Passenger Survey Methodological overview – Autumn 2013...

Passenger Focus first established the Bus Passenger Survey (BPS) in April 2009 to generate a robust...

Bus Passenger Survey proves valuable in improving passenger experience

Bus companies are providing a better experience for their passengers, according to research...

Bus Passenger Survey – full report – Autumn 2013

Passenger Focus carries out a yearly Bus Passenger Survey (BPS) to compare and benchmark what...

March 2014 Routeone: Satisfaction goes up

Routeone features on our Bus Passenger Survey. The article also includes a comment from our acting...

Autumn 2013 Bus Passenger Survey

We will publishing the results of the autumn 2013 Bus Passenger Survey at a briefing event on...

February edition of Passenger Voice now out

Passenger Voice is our monthly e-newsletter which highlights some of our work on behalf of...

Passenger Focus’s accessibility forum – London

Passenger Focus's passenger team executive, Heather Minshull, and passenger issues manager, Jocelyn...

Putting Passenger First Conference

Linda McCord, Passenger Focus's senior passenger manager, will be on the panel for questions and...

Kent Community Rail Project Stakeholder event

Linda McCord, Passenger Focus's senior passenger manager, will be presenting Passenger...

Passenger Focus Board Meeting, London – February 2014

There will be a Passenger Focus Board meeting held at Fleetbank House, 2-6 Salisbury Square, London...

Railfuture East AGM

Linda McCord, Passenger Focus senior passenger manager, will be presenting at Railfuture's...

Meeting with regional Chairs of TravelWatch organisations

David Sidebottom, Passenger Focus's acting chief executive, will be meeting with the regional...

Bus Partnership Forum 2014

David Sidebottom, Passenger Focus's acting chief executive, will be attending DfT’s Bus...

Office of Rail Regulation Board

Passenger Focus’s chairman, Colin Foxall CBE; acting chief executive, David Sidebottom; and head...

Disruption caused by bad weather – Passenger Focus response

Responding to the disruption to rail services caused by heavy rain, David Sidebottom, acting chief...

February 2014 Board Meeting papers

Papers for the Board Meeting held on 13 February 2014 in London

February 2014 Bus and Coach Professional magazine: Late running tolerated...

Bus and Coach Professional magazine features our Bus punctuality and timetables research. The...

Passenger Voice – January 2014 edition now out

Passenger Voice is our monthly e-newsletter which highlights some of our work on behalf of...

Heathrow Area Transport Forum – Conference 2014

David Sidebottom, acting chief executive of Passenger Focus, will be speaking at the Heathrow Area...

January 2014 Routeone: How late is late, asks Passenger Focus

Routeone features our Bus punctuality and timetables research. The article also includes a comment...

January 2014 Coach & Bus Week: Passenger Focus on punctuality and...

Coach & Bus Week features our Bus punctuality and timetables research. The article also...

Go-Ahead Bus Passenger Survey – overall group results – 2013

Go-Ahead is one of England’s largest bus operators and Passenger Focus worked with them to find...

Go-Ahead Bus Passenger Survey – individual company results –...

Go-Ahead is one of England’s largest bus operators and Passenger Focus worked with them to find...

How late is late? Research on bus passengers’ views of punctuality

Bus passengers are tolerant of some lateness – within reason – but feel that their complaints...

Bus punctuality and timetables – Summary report

Part of Passenger Focus’ work is to represent the needs and views of bus passengers in England,...

How late is late – What bus passengers think about punctuality and...

Our research shows that getting the buses to turn up on time is the key to improving bus...

December 2013 Transport Times: Debate on punctuality must be rooted in fact

Anthony Smith writes about what bus passengers think is acceptable from operators of...

Access to transport for disabled people – update

There was good news for passengers with disabilities when the Government responded to a report into...

Passenger Voice – December edition now out

Passenger Voice is our monthly e-newsletter which highlights some of our work on behalf of...

Stakeholder Survey Results 2013

Nearly three quarters of people are happy with the work that we do and almost nine in ten agree...

December 2013 routeone: ‘Too strict’

Routeone feature on our response to the Senior Traffic Commissioner's consultation on bus...

December 2013 routeone: What passengers think

Routeone feature on our response to a proposed Quality Contracts Scheme (QCS) in Tyne and...

Tyne and Wear Quality Contracts Scheme proposal – Passenger Focus...

The proposed Quality Contracts Scheme (QCS) in Tyne and Wear would change the way in which bus...

Senior Traffic Commissioner punctuality consultation – Passenger...

Our research shows that improving punctuality is bus passengers’ top priority; their satisfaction...

Passenger Voice – November edition now out

Passenger Voice is our monthly e-newsletter which highlights some of our work on behalf of...

Smarter Travel Forum

Ian Wright, Passenger Focus head of research, will be speaking at the launch of the Smarter Travel...

Passenger Focus conference and reception, Cardiff – November 2013

Passenger Focus held a conference and evening reception at Cardiff’s Millennium Centre on...

Cardiff Reception Speech – Nick Ramsay

The speech made by Nick Ramsay, Chair of the Business and Enterprise Committee, National...

Cardiff Conference Presentation – Margaret Everson

Presentation given by Senior Officer for Wales Bus Users UK Cymru, Margaret Everson.

November 2013: The Inside Track with: Guy Dangerfield

Luke Upton, global transport forum editor, interviewed Guy Dangerfield, passenger issues manager,...

Centro bus satisfaction working group

Heather Minshull, passenger team executive, will be attending a working group at Centro...

November 2013 Passenger Transport: Bus user needs are probed by watchdog

Passenger Transport feature on our recent bus Passenger Power! seminar. The article also...

November 2013 Board Meeting papers

Papers for the Board Meeting held on 14 November 2013 at the Wales Millennium Centre in Cardiff

October 2013 – Coach & Bus Week: New Passenger Focus reports...

Coach & Bus Week feature on our recent bus Passenger Power! seminar. The article...

Norfolk Bus Forum: an overview of Passenger Focus’s recent bus...

Linda McCord, passenger manager, will be presenting an overview of recent bus research carried...

Evidence to the House of Commons Transport Committee – Passenger...

This is the evidence that Passenger Focus submitted to the House of Commons Transport Committee...

Memorandum to the Transport Committee – Winter resilience in...

Passenger Focus has submitted evidence to the Transport Committee’s Inquiry into winter...

Cardiff Conference agenda

Agenda for the Passenger Focus conference to be held 13 November at the Wales Millennium Centre

Watchdog calls for bus Passenger Power!

Bus passengers know very little about the way bus services are operated and financed. They also...

Giving passengers a voice in bus services

We know from previous Passenger Focus research that bus passengers want a bus service that is...

Members Open Regional Meeting – CPT

David Sidebottom, passenger team director of Passenger Focus, will be speaking at the Members Open...

UK storm disruption – Passenger Focus response

Anthony Smith, Passenger Focus chief executive, said: “Passengers have told us that when...

Getting bus basics right key to value for money

Getting a seat on punctual, frequent and reliable buses are factors which most influence...

Bus passenger views on value for money

The cost of fares and the ease of buying tickets are key parts of the bus passenger...

Job advertisement – head of communications – maternity cover...

October 2013 accessibility forum

Passenger Focus has been meeting with national groups representing disabled passengers for eight...

October 2013 Transport Times: Passengers feel a faint glow of technology

Anthony Smith writes about transports technology for passengers. He claims that combining...

Application pack – head of communications – maternity cover...

Passenger Voice – September edition now out

Passenger Voice is our monthly e-newsletter which highlights some of our work on behalf of...

How to Turn Public Sector Complaints into Service Improvements conference

David Sidebottom, Passenger Focus director, will be speaking at the How to Turn Public Sector...

Sustainable Transport 2013: Unlocking the door-to-door journey

David Sidebottom, Passenger Focus director, will be speaking at the Sustainable Transport 2013:...

September 2013 Bus and Coach Professional: Do we need a bus regulator?

Anthony Smith offers some personal thoughts on the way ahead for the bus industry.

Maria Eagle MP, shadow transport secretary’s speech to Labour Party...

Anthony Smith, Passenger Focus chief executive, said: “We welcome the shadow minister’s call...

Bus 2020: A Green Growth Agenda

Passenger Focus chief executive, Anthony Smith, will be attending the Bus 2020: A Green Growth...

Bus 2020: A Green Growth Agenda

Anthony Smith, Passenger Focus chief executive, will be attending the Bus 2020: A Green Growth...

Smartcards better value than other tickets, say passengers

Almost three in four smartcard users (71 per cent) were satisfied with value for money compared to...

Smart ticketing – Oxford SmartZone

This report, the second in a wide-ranging research programme on smart ticketing, considers the...

Open Data strategy

Open data is information that is available for anyone to use, for any purpose, at no cost. All open...

Bus punctuality – a briefing note

Improving punctuality is bus passengers’ top priority. So, two years ago, Passenger Focus started...

Edinburgh conference presentations

Passenger Focus held a conference and reception in Edinburgh on 11 September 2013. Guest speakers...

September 2013 Transport Times: What makes bus travel value for money?

Anthony Smith writes about value of money on bus travel. He says there is a cloud of...

Passenger Focus conference, reception and Board meeting, Edinburgh –...

Passenger Focus is holding a conference and evening reception in Edinburgh’s City Art...

Coventry Voluntary Multilateral Agreement Meeting

Linda McCord, Passenger Manager will be presenting Bus passengers’ experience of delays and...

2013 BRT Conference at London-Luton Stratmore Hotel, Luton

Linda McCord, Passenger Manager will be presenting Bus Passenger Survey results relating to...

September 2013 Board Meeting papers

Papers for the Board Meeting held on 12 September 2013 at the Carlton Hotel in Edinburgh

September 2013 Board Meeting agenda

Agenda for the Passenger Focus Board Meeting to be held 11 September in The Carlton...

Passenger Voice – August edition now out

Passenger Voice is our monthly e-newsletter which highlights some of our work on behalf of...

Achieving improvements in bus punctuality

Over the last couple of years we have been working on a project with bus operators, local transport...

Edinburgh Conference agenda

Agenda for the Passenger Focus conference to be held 11 September in Edinburgh's City Art Centre

Real-Time Passenger Information 2013

Guy Dangerfield Passenger Focus passenger manager will be speaking at the real-time passenger...

Confederation of Passenger Transport UK

David Sidebottom Passenger Focus passenger director will be presenting the latest Bus Passenger...

Local transport infrastructure: towards a reliable, flexible and...

David Sidebottom Passenger Focus passenger director will be speaking at this Public Policy Exchange...

The July edition of Passenger Voice is now out

Passenger Voice is our monthly e-newsletter which highlights some of our work on behalf of...

Presentations to the July 2013 Passenger Focus Board meeting

The presentations looked at passenger needs, expectations and aspirations for public transport in...

Consultation on a Statutory Quality Partnership in Kent – Passenger...

This is Passenger Focus’s response to Kent County Council’s consultation on bus facilities and...

Passenger Focus Bus Passenger Survey Methodological overview –...

Passenger Focus first established the Bus Passenger Survey (BPS) in April 2009 to generate a robust...

July 2013 eurotransport: raising the confidence of bus passengers

Guy Dangerfield Passenger Focus passenger issues manager writes about how bus passengers are...

Passengers welcome the simplicity and savings the extension of smart...

Rail passengers have a clear appetite for smart ticketing, particularly if it means tickets are...

Smart ticketing – what rail passengers want – July 2013

Passengers are increasingly coming to expect services to be delivered to them in smarter ways as...

Anti-social behaviour on buses

This report on anti-social behaviour has been compiled from our most recent Bus Passenger Survey...

Passenger Focus welcomes £80m investment in West Midlands buses

Today Centro and National Express West Midlands announced an £80m investment in improvements to...

June 2013 Public Service Europe: waiting for better buses

Anthony Smith, chief executive of Passenger Focus, talks about bus passengers' need for better...

Briefing: Spending Review 2013

The Spending Round (SR) was published on 26 June and is designed to cover the first year after the...

Arriva Bus Leadership Forum

Anthony Smith, Passenger Focus chief executive, will be speaking at Arriva's Bus Leadership Forum...

Go-Ahead Management Conference

Anthony Smith, Passenger Focus chief executive, will be speaking at Go-Ahead Group's Management...

The June edition of Passenger Voice is now out

Passenger Voice is our monthly e-newsletter which highlights some of our work on behalf of...

Passenger Focus annual report and accounts 2012-13

Passenger Focus (the operating name of the Passengers' Council) annual report and and accounts...

Passenger Focus response to spending review and infrastructure...

Focusing on passenger priorities more important than ever The independent passenger watchdog today...

Passenger Focus response to consultation on Manchester bus priority package

Transport for Greater Manchester consulted residents, passengers and stakeholders on a package of...

July 2013 Board meeting – agenda

Agenda for Passenger Focus Board meeting on Thursday 11 July 2013 in Bristol

Making data work: Cities & Transport

Passenger Focus will be attending this event on 18 June 2013. For more information and to book a...

June 2013 Bus and Coach Professional: Capturing the youth market

David Sidebottom, Passenger team director of Passenger Focus, talks about ways bus operators can...

Passenger Focus workplan 2013-14

The time has come for Passenger Power! - and Passenger Focus is going to make it happen. Passenger...

First Bus passenger panel

Linda McCord, Passenger Focus passenger manager, will be speaking at First Bus passenger panel in...

Passenger Focus response to the Transport Select Committee’s Inquiry...

Passenger Focus welcomes the opportunity to present evidence to the Committee as we and our...

May 2013 Collection Point: Passenger Focus

Anthony Smith discusses Passenger Focus' roll within the industry and current issues with public...

Improving bus services – what can be achieved working together

David Sidebottom, Passenger Focus passenger director, will be speaking at Improving bus services...

Workshop on Smart Urban Transport Policy Futures with a focus on Electric...

Ian Wright, Passenger Focus head of research, will discuss ‘Data and information business models...

New Passenger Voice newsletter

The May edition of Passenger Voice went out on Friday - click here to sign up to receive it...

How to turn public sector complaints into service improvements

David Sidebottom, Passenger Focus passenger team director, will be speaking at 'How to turn public...

How to turn public sector complaints into service improvements

David Sidebottom, Passenger Focus passenger team director, will be speaking at ‘How to turn...

Passenger Focus Board Meeting, Bristol – July 2013

There will be a Passenger Focus Board meeting held in Bristol on Thursday 11 July...

Railway Improvement Conference 2013

Anthony Smith Passenger Focus chief executive will be speaking at the Railway Improvement...

Norfolk Bus Forum 2013

Linda McCord Passenger Focus passenger manager will be presenting on Bus passengers’...

Public Transport Crime Liaison Group meeting

Murray Leader Passenger Focus senior research advisor will be speaking at the Public Transport...

Draft Annual Report 2012-13

Passenger Focus Board Meeting, Manchester – May 2013

There will be a Passenger Focus Board meeting held at Piccadilly Gate in rooms G35/37, Manchester...

May 2013 Board meeting papers – Part E – Corporate affairs

Corporate matters for discussion and/or approval. Includes: Minutes of Audit Committee...

May 2013 Board meeting papers – Part D – Review of passenger and...

Review of passenger and industry facing work for quarter four. Includes: National Passenger...

May 2013 Board meeting papers – Part C – Review of national...

Review of national passenger issues for quarter four. Includes: franchising, disruption, fares...

May 2013 Board meeting papers – Part B – Chief executives work...

Chief executive's workplan report for the May 2013 Board meeting held in Manchester. Includes:...

May 2013 Board meeting papers – Part A – May 2013 minutes and...

Minutes of the Board meeting held on Wednesday 13 February 2013 in London and...

May 2013 Board Meeting – Agenda

Agenda for Passenger Focus Board meeting held on Thursday 16 May 2013 in Manchester.

Transport Solutions Wales

David Beer Passenger Focus passenger executive and Keith Bailey senior research advisor will be...

Urban Mobility 2013

Anthony Smith Passenger Focus chief executive will be speaking on the panel at the Urban Mobility...

Album Conference 2013 – Looking forward

Anthony Smith Passenger Focus chief executive will be speaking at the Album Conference 2013 –...

April 2013 Route One: Better information call

Research reveals delayed passengers feel 'powerless'

Bus passengers call for better information and greater customer-focus from...

Bus passengers are calling for better information during delays and a more customer-focused...

Bus passengers’ experience of delays and disruption – Research...

Our research with bus passengers unsurprisingly shows that punctuality is their top priority for...

Have your say on the draft Passenger Focus work plan

Passenger Focus is the independent, official consumer watchdog for Britain’s rail passengers and...

April 2013 Passenger Transport: your customers don’t trust you

A feature on trust amongst passengers, prompted by a seminar at which Anthony Smith gave the...

April 2013 Transport Times: Chief Executive column

Anthony Smith writes about the bus passenger survey and the need for passenger power.

March 2013 Route One: Bus Passenger Survey

Route One magazine reports from a briefing event for the 2013 Bus Passenger Survey.

Passenger Focus announces new preferred supplier list

Passenger Focus has established a preferred supplier list (PSL) which will enable a list of...

New-look Passenger Voice

This is the first monthly email edition of Passenger Voice. This new-look, more frequent newsletter...

Survey reveals gulf in bus passenger satisfaction

Passengers waiting for their bus in some parts of England may be asking themselves today why their...

Bus Passenger Survey 2013 briefing

Passenger Focus will be presenting the findings of the Bus Passenger Survey 2013 on Monday 18 March...

Better Bus Areas and BSOG Reform

David Sidebottom, Passenger Focus passenger director will be speaking at the Better Bus Areas and...

The work of Passenger Focus

Anthony Smith, Passenger Focus chief executive will be presenting at the Charted Institute of...

Newcastle user group workshop

Passenger Focus will be holding a User group workshop at The Royal Station Hotel, Neville Street,...

Transport Ticketing 2013

David Sidebottom Passenger Focus passenger team director will be presenting at the Transport...

Bus punctuality project

Passenger Focus will be presenting a progress report on our national Bus Punctuality Project to the...

Manchester user group workshop

Passenger Focus will be holding a User group workshop at Piccadilly Gate Store Street, Manchester,...

Transforming Passenger Information: Customer Experience Summit 2013

Anthony Smith, Passenger Focus chief executive and Guy Dangerfield passenger issues manager will be...

Improving the Customer Experience workshop

David Sidebottom, Passenger Focus director, will be helping to facilitate at the Improving the...

London user group workshop

Passenger Focus will be holding a User group workshop at Fleetbank House, 2-6 Salisbury Square,...

Consumer Future Event

Anthony Smith, Passenger Focus chief executive will be attending a consultation session, held by...

Northern Bus Summit

David Sidebottom, Passenger Focus passenger team director and Jonathan Clay Passenger team...

First Bus South and Wales Passenger Panel

Linda McCord, Passeneger Focus passenger manager will be presenting at the First Bus South and...

C2C Passenger Panel

Linda McCord, Passenger Focus passenger manager will be presenting at this on the evening of 22nd...

Taking the pain out of bus service cuts

Bus services are often a crucial part of the local community – especially (but not exclusively)...

Norfolk Bus Forum

Linda McCord will be attending at County Hall, Norfolk County Council Norwich from 11am – 13.00....

IPPR’s new report – Passenger Focus responds to the publication of...

David Sidebottom, Passenger Focus director, said: “Passengers have had to endure years of...

Better Bus Areas Working Group

David Beer, passanger focus passenger executive, will be attending the Department for Transport’s...

Norfolk Bus Forum

On 19 July 2012 Linda McCord will be chairing a new Norfolk Bus Forum which brings together bus...

Department for Transport’s (DfT) working group on Better Bus Areas

David Beer, Passenger Focus executive, will be attending the Department for Transport’s (DfT)...

Enfield Council Public Transport Consultative Group

Linda McCord, Passenger Focus passenger manager will be speaking at the Enfield Council Public...

Bus Passenger Survey – results for areas and operators in Yorkshire...

The Bus Passenger Survey (BPS) asks passengers to rate all aspects of their bus journey covering...

Bus Passenger Survey – results for areas and operators in the East...

The Bus Passenger Survey (BPS) asks passengers to rate all aspects of their bus journey covering...

Bus Passenger Survey – results for areas and operators in the South...

The Bus Passenger Survey (BPS) asks passengers to rate all aspects of their bus journey covering...

Bus Passenger Survey – results for areas and operators in the East...

The Bus Passenger Survey (BPS) asks passengers to rate all aspects of their bus journey covering...

Bus Passenger Survey – results for areas and operators in the South...

The Bus Passenger Survey (BPS) asks passengers to rate all aspects of their bus journey covering...

Bus Passenger Survey – results for areas and operators in the West...

The Bus Passenger Survey (BPS) asks passengers to rate all aspects of their bus journey covering...

Bus Passenger Survey – results for areas and operators in the North...

The Bus Passenger Survey (BPS) asks passengers to rate all aspects of their bus journey covering...

Bus Passenger Survey – results for areas and operators in the North...

The Bus Passenger Survey (BPS) asks passengers to rate all aspects of their bus journey covering...

Passenger Focus response to First Bus fare cut in Manchester

Hard-pressed passengers in Manchester will welcome the news about fare reductions announced by...

Birmingham low-carbon built environment and infrastructure event (Base)

David Sidebottom Passenger Focus passenger director will be on the panel at Base Birmingham. Also...

Transport & Disabled People: realising independence and full...

Passenger Focus will be hosting a stall at the All-Party Parliamentary Disability Group (APPDG)...

Bus Passenger Survey – full report – March 2013

We ask passengers to rate all aspects of their bus journey covering key factors such as planning...

European bus operator’s forum 2013

David Sidebottom, Passenger Focus passenger team director will be speaking at the European bus...

Sheffield’s Better Bus Area – Passenger Focus’s response

David Sidebottom, Passenger Focus director, said: “The Better Bus Area (BBA) is potentially good...

Draft Passenger Focus work plan

Passenger Focus is the independent, official consumer watchdog for Britain’s rail passengers and...

All Party Parliamentary Disability Group meeting

Passenger Focus was pleased to attend the All Party Disability Group meeting on 'transport and...

Disabled Persons Transport Advisory Committee (DPTAC) consultation –...

Passenger Focus has responded to the Department for Transport’s second round of consultations on...

Corporate Services Executive information and application pack –...

Please note, the download is a ZIP file archive which includes the: Job advert (PDF) Job...

Passenger Focus Board Meeting – London

There will be a Passenger Focus Board meeting held at St Bride Foundation, Bride Lane, Fleet...

February 2013 Board meeting papers – Part E – Corporate affairs

Corporate matters for discussion and/or approval. Includes: Minutes of Audit Committee of 16...

February 2013 Board meeting papers – Part D – Review of passenger...

Review of passenger and industry facing work for quarter three 2012-2013. Includes: Forthcoming Bus...

February 2013 Board meeting papers – Part C – Review of national...

Review of national passenger issues for quarter three 2012-2013. Includes: franchising,...

February 2013 Board meeting papers – Part B – Chief executives...

Chief executive's workplan report for the February 2013 Board meeting held in London....

February 2013 Board meeting papers – Part A – November 2012...

Minutes of the Board meeting held on Wednesday 14 November 2012 in Manchester and current...

February 2013 Board meeting – Agenda

Agenda for Passenger Focus Board meeting held on Wednesday 13 February 2013 in London.

Go South Coast stakeholder conference

David Sidebottom, Passenger Focus passenger team director will be speaking at the Go South Coast...

Smarter and Greener: The Future Direction of Local Transport Policy

Passenger Focus passenger team director David Sidebottom will be speaking at the next Public Policy...

Bristol user group workshop

Passenger Focus will be holding a User group workshop at Brunel’s Old Station, Clock Tower Yard,...

Passenger Voice – Winter 2012

The Winter 2012 edition of our newsletter, Passenger Voice, has been published. In this...

Passenger Voice – Winter 2012

In this issue: Passenger views on the Northern and TransPennine rail franchises 55,000 rail...

Passenger Focus Preferred Supplier List (PSL) – Frequently Asked...

Passenger Focus is establishing a preferred supplier list (PSL) which will provide a list of...

Passenger Focus Board Meeting – London

There will be a Passenger Focus Board meeting held at One Drummond Gate, Pimlico, London...

Final signed minutes – September 2012 Board meeting

Final signed minutes of the Board meeting held on 19 September 2012 in London.

Tender for Passenger Focus research – Preferred Supplier List (PSL)

Passenger Focus is establishing a preferred supplier list (PSL) which will provide a list of...

Passenger Focus Board Meeting – Manchester

There will be a Passenger Focus Board meeting held at Piccadilly Gate, Manchester on...

Final signed minutes – May 2012 Board meeting

Final signed minutes of the Board meeting held on 16 May 2012 in Manchester.

Final signed minutes – February 2012 Board meeting

Final signed minutes of the Board meeting held on 22 February 2012 in London.

Final signed minutes – November 2011 Board meeting

Final signed minutes of the Board meeting held on 9 November 2011 in Manchester.

Final signed minutes – September 2011 Board meeting

Final signed minutes of the Board meeting held on 14 September 2011 in London.

Welsh transport inquiry

David Sidebottom, passenger team director will be giving evidence to the Enterprise and Business...

South East Wales Transport Alliance (SEWTA)

David Beer, passenger executive will be attending the SEWTA rail working group, discussing future...

National Assembly for Wales transport inquiry event

David Beer, passenger executive and Jordan Sargeant, passenger team executive, will be supporting...

Bus Subsidy Reform – Passenger Focus response

Passenger Focus has submitted a response to the Department for Transport’s consultation into...

The Future of Transport Overview

Our exploration of future trends and their potential impact on passenger expectations of travel,...

Passenger Focus Board Meeting – Manchester

There will be a Passenger Focus Board meeting held at Piccadilly Gate, Manchester on...

November 2012 Board meeting papers – Part E – Corporate affairs

Corporate matters for discussion and/or approval. Includes: Minutes of Audit Committee...

November 2012 Board meeting papers – Part D – Review of passenger...

Review of passenger and industry facing work for quarter two 2012-2013. Includes: National...

November 2012 Board meeting papers – Part C – Review of national...

Review of national passenger issues for quarter two 2012-2013. Includes: franchising, disruption...

November 2012 Board meeting papers – Part A – September 2012...

Minutes of the Board meeting held on Wednesday 19 September 2012 in London and current Board...

November 2012 Board meeting papers – Part B – Chief executives...

Chief executive's workplan report for the November 2012 Board meeting held in Manchester. Includes:...

November 2012 Board meeting – Agenda

Agenda for Passenger Focus Board meeting held on Wednesday 14 November 2012 in Manchester.

Presentation on accessible transport

Presentation by Mark Dyer of the Olympic Delivery Authority on Accessible Transport: the Olympic...

Research presentation – experiences of disabled bus passengers

Passenger Focus response to NEXUS Tyne and Wear region draft bus strategy...

Passenger Voice – Autumn 2012

Articles in this issue include: • Update on rail franchises • Fares and ticketing • Go...

Bus service reviews: consulting on changes to local services – a...

Passenger Focus recognises the exceedingly difficult situation in which local authorities find...

DPTAC (Disabled Persons Transport Advisory Committee) consultation...

This is Passenger Focus's response to a Department for Transport consultation on the future of the...

Application of EU Regulation 181/2011 concerning the rights of passengers...

Passenger survey of Go-Ahead bus network finds good levels of satisfaction

Independent watchdog Passenger Focus has revealed that over 5680 (89 per cent) of the 6380...

Travel 2020 conference and exhibition

Ian Wright, Passenger Focus head of research will be speaking at this year’s Travel 2020...

Transport Roundtable Event

Jocelyn Pearson, Passenger Focus passenger issues manager will be participating in a roundtable...

Go-Ahead Bus Passenger Survey – overall group results – 2012

Go-Ahead is one of England’s largest bus operators and Passenger Focus worked with them to find...

Go-Ahead Bus Passenger Survey – individual company results –...

Go-Ahead is one of England’s largest bus operators and Passenger Focus worked with them to find...

Bus passengers limber up to have their say

Bus passengers will once again be able to tell Passenger Focus about their experience of using...

House of Commons Transport Committee’s report into competition in the...

Anthony Smith, Passenger Focus chief executive, said: “This report highlights a number of...

September 2012 Board meeting papers – Part E – Corporate...

Corporate matters for discussion and/or approval. Includes: Minutes of Statistics Governance...

September 2012 Board meeting papers – Part D – Review of passenger...

Review of passenger and industry facing work for quarter one 2012-2013. Includes: National...

September 2012 Board meeting papers – Part C – Review of national...

Review of national passenger issues for quarter one 2012-2013. Includes: franchising, disruption...

September 2012 Board meeting papers – Part B – Chief executives...

Chief executive's workplan report for the September 2012 Board meeting held in London. Includes:...

September 2012 Board meeting papers – Part A – May 2012...

Minutes of the Board meeting held on Wednesday 16 May 2012 in Manchester and Board action matrix...

September 2012 Board meeting – Agenda

Agenda for Passenger Focus Board meeting held on Wednesday 19 September 2012 in...

Delivering quality within public transport

David Beer, passenger focus passenger executive, will be presenting at the Enerqi national...

Young persons’ travel

David Beer, passenger focus passenger executive, will be presenting at the North Yorkshire Bus...

Bus service reductions – the impact on passengers

The Comprehensive Spending Review reduced the budgets available for local councils and as a...

Bus Partnership Forum progress report – July 2012

The Bus Punctuality Project is a key piece of work for Passenger Focus and its objective are: To...

Single Equality Scheme and Action Plan 2012 – 2013

As part of the Equality Act, a new public sector equality duty came into force in April 2011. ...

Passenger Focus responds to the increase in bus passenger satisfaction in...

Linda McCord, Passenger Focus manager, said:“This work demonstrates what can be achieved when bus...

Bus Passenger Survey for National Express (NX) routes within Centro...

This works reports on a survey of bus passengers’ experiences on bus routes across all of the...

Passenger Focus response to South Yorkshire Passenger Transport...

Passenger Focus Annual Report and Accounts 2011-2012

Passenger Focus (the operating name of the Passengers' Council) Annual Report and and Accounts...

European Transport Conference

Ian Wright, Passenger Focus's head of research, will be speaking at the European Transport...

10th Annual Transport Practitioners’ Meeting

Ian Wright, Passenger Focus's head of research will be speaking at the 10th Annual Transport...

Passenger Focus email submission sent to the Office of Fair Trading

Passenger Focus email submission to the Office of Fair Trading regarding...

Passenger Focus evidence to the House of Commons Transport Committee...

Please let us know what you think of the new website

We are working hard to ensure we communicate with all our stakeholders - please visit our forum and...

Our quarterly newsletter – Passenger Voice

Passenger Voice is our quarterly newsletter which highlights some of our work on behalf of...

Wales: Sharing Best Practise Event

Seventh of eight regional events. This event will be held at the Park Inn, Cardiff, to discuss our...

Transport Co-ordinating Officers Annual Conference

David Sidebottom, Passenger Focus, Passenger team director will be presenting at the...

Scotland:Sharing Best Practise Event

Final one of eight regional events. This event will be held at the Best Western Queens Hotel,...

Wiltshire Transport Alliance Meeting

Linda McCord, Passenger Focus, passenger manager will be presenting at Wiltshire Transport Alliance...

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Passenger Voice – Spring 2012

May 2012 Board meeting papers – Part A – February 2012 minutes...

Minutes of the Board meeting held on Wednesday 22 February 2012 in London and Board action matrix...

May 2012 Board meeting papers – Part E – Corporate affairs

Corporate matters for discussion and/or approval. Includes: Minutes of Remuneration Committee of...

May 2012 Board meeting papers – Part C – National passenger...

Review of national passenger issues for quarter four 2011-2012. Includes: franchising, disruption...

May 2012 Board meeting papers – Part B – Workplan report

Chief executive's workplan report for the May 2012 Board meeting held in Manchester. Includes:...

May 2012 Board meeting papers – Part D – Passenger and...

Review of passenger and industry facing work for quarter four 2011-2012. Includes: train operating...

May 2012 Board meeting – Agenda

Agenda for Board meeting held on Wednesday 16 May 2012 in Manchester.

Youth Select Committee research presentation

This is an overview of Passeger Focus's bus and rail research findings which relate to young...

Autumn bus survey results

Visit our Bus Research page for the latest survey results.

Bus Passenger Satisfaction Survey Field Quality Report for quarter 4...

Future of the Bus Mystery Traveller Survey (BMTS) and the Bus Passenger...

BMTS annual results 2009 – 2010

Explanation of regression analysis

Bus Mystery Traveller Survey half-year results 2010/2011

Bus Passenger Satisfaction Survey Q2 and Q3 – 2010/11

Bus Passenger Satisfaction Survey Field Quality Report for quarter 3 2010

Bus Passenger Satisfaction Survey tables for Q2 and Q3 – 2010/11

Bus Mystery Traveller Survey full-year results 2010/2011

Bus Mystery Traveller Survey Technical Annex – half-year results...

BMTS Q2 2009 – 2010 report (revised 10 February 2010)

Bus Mystery Traveller Survey Technical Annex – full-year results...

Bus Passenger Satisfaction Survey Field Quality Report for quarter 2 2010

Bus Passenger Satisfaction Survey 2010-2011 annual report and quarter one...

BMTS annual results 2008 – 2009 (revised 1 February 2010)

Bus Passenger Satisfaction Survey Q4 – 2010/11

Bus Mystery Traveller Survey

In April 2009 Passenger Focus assumed responsibility from the Department for Transport for the Bus...

England-wide Concessionary Bus Travel – The Passenger Perspective

From 1 April 2008, all people aged 60 and over or with an eligible disability have been entitled to...

Bus Passenger Satisfaction Survey

In April 2010 Passenger Focus assumed responsibility from the Department for Transport for the Bus...

Passenger Focus work plan 2012-2013

Passenger Focus has a number of longer-term aspirations. This work plan represents the first step...

Work Plan 2012-2013

Passenger Focus has a number of longer-term aspirations. This work plan represents the first step...

Passenger Focus Bus Passenger Survey Methodological overview –...

Passenger Focus first established the Bus Passenger Survey (BPS) in April 2009 to generate a robust...

Passenger Focus’s Guide to Passenger Panels

Passenger Focus is an independent public body set up to act as passenger watchdog: protecting the...

Bus Passenger Survey – results for areas and operators in the West...

Passenger Focus undertook a bus passenger survey in 23 transport planning authorities in line with...

Bus Passenger Survey – results for areas and operators in the East...

Passenger Focus undertook a bus passenger survey in 23 transport planning authorities in line with...

Bus Passenger Survey – results for areas and operators in the...

Passenger Focus undertook a bus passenger survey in 23 transport planning authorities in line with...

Bus Passenger Survey – results for areas and operators in the South...

Passenger Focus undertook a bus passenger survey in 23 transport planning authorities in line with...

Bus Passenger Survey – full report – March 2012

Bus Passenger Survey – results for areas and operators in the North...

Passenger Focus undertook a bus passenger survey in 23 transport planning authorities in line with...

Bus Passenger Survey – results for areas and operators in the East...

Passenger Focus undertook a bus passenger survey in 23 transport planning authorities in line with...

Bus Passenger Survey – results for areas and operators in the North...

Passenger Focus undertook a bus passenger survey in 23 transport planning authorities in line with...

Bus Passenger Survey – results for areas and operators in the South...

Passenger Focus undertook a bus passenger survey in 23 transport planning authorities in line with...

Bus Passenger Survey – summary – March 2012

Board Member (Great Britain) – job advert (MS Word)

Information regarding recruitment to the Passenger Focus Board.

Appendix 2 (Scotland) – Terms & Conditions of Appointment (PDF)

Information regarding recruitment to the Passenger Focus Board.

Appendix 2 (Scotland) – Terms & Conditions of Appointment (MS...

Information regarding recruitment to the Passenger Focus Board.

Board Member (Great Britain) – job advert (PDF)

Information regarding recruitment to the Passenger Focus Board.

Appendix 2 – Terms & Conditions of Appointment (MS Word)

Information regarding recruitment to the Passenger Focus Board.

Board Member (Scotland) – job advert (PDF)

Information regarding recruitment to the Passenger Focus Board.

Board Member (Scotland) – information pack (PDF)

Information regarding recruitment to the Passenger Focus Board.

Board Member (Scotland) – job advert (MS Word)

Information regarding recruitment to the Passenger Focus Board.

Board Member (Scotland) – information pack (MS Word)

Information regarding recruitment to the Passenger Focus Board.

Board Member (Scotland) – application form (PDF)

Information regarding recruitment to the Passenger Focus Board.

Board Member (Great Britain) – information pack (PDF)

Information regarding recruitment to the Passenger Focus Board.

Appendix 2 – Terms & Conditions of Appointment (PDF)

Information regarding recruitment to the Passenger Focus Board.

Board Member (Scotland) – application form (MS Word)

Information regarding recruitment to the Passenger Focus Board.

Hidden in Plain Sight – Response to the Equality and Human Rights...

The Equality and Human Rights Commission carried out an inquiry into disability-related...

London TravelWatch job vacancy – Policy Officer

This is information about a vacancy at London TravelWatch, the official watchdog voice for...

London TravelWatch job vacancy – Casework Officer

This is information about a vacancy at London TravelWatch, the official watchdog voice for...

Passenger Team Assistant – Job Advert

Information regarding the 'Passenger Team Assistant' job vacancy at Passenger Focus.

Passenger Team Assistant -Equality and Diversity Monitoring Form

Information regarding the 'Passenger Team Assistant' job vacancy at Passenger Focus.

Passenger Team Assistant – job description

Information regarding the 'Passenger Team Assistant' job vacancy at Passenger Focus.

Passenger Team Assistant – application form

Information regarding the 'Passenger Team Assistant' job vacancy at Passenger Focus.

Passenger Voice Rail, Bus, Coach and Tram – Autumn 2011

In this issue: High Speed 2 – freeing up capacity Rural buses and spending cuts Britain’s best...

Board members’ expense claims – July – September 2011

Rural bus services

This research asked passengers for their views on Herefordshire Council’s tendered ‘market...

Adroddiad a Chyfrifon Blynyddol – Annual Report and Accounts 2011 in...

Annual Report and Accounts 2011

Annual Report and Accounts 2010-11 Presented to Parliament

Board members’ expense claims – May 2011

Board members’ expense claims – April 2011

Allowances and expenses

Board members’ expense claims

Criminal and anti-social behaviour on buses – summary report –...

Board members’ expense claims

Board members’ expense claims

Passenger Focus summary of allowances and expenses October –...

Exception circumstances list 2011

Barriers to bus use in Milton Keynes – summary report –...

Barriers to bus use in Milton Keynes – full report – December...

Register of outside interests for Board members and senior staff –...

Bus service changes

Bus Passenger Survey – November 2009 fieldwork shifts and route list

Bus Passenger Survey – Methodological Overview

This document outlines the methodology used to conduct the Bus Passenger Survey and deliver the...

Bus Passenger Survey – Hampshire County Council area – Blue...

Bus Passenger Survey results for Blue Star in the Hampshire County Council area.

Bus Passenger Survey – Cumbria County Council area –...

Bus Passenger Survey results for Stagecoach in the Cumbria County Council area.

Bus Passenger Survey – West Yorkshire PTE area – July 2010

Bus Passenger Survey results for the West Yorkshire Passenger Transport Executive area.

Bus Passenger Survey – Plymouth City Council area – First...

Bus Passenger Survey results for First in the Plymouth City Council area.

Bus Passenger Survey – Medway (Kent) Council area – July 2010

Bus Passenger Survey results for the Medway (Kent) Council area.

Board meeting minutes – 12 May 2010

Minutes from the May 2010 Passenger Focus Board meeting.

Bus Passenger Survey – GMPTE area – First – July 2010

Bus Passenger Survey results for First in the Greater Manchester Passenger Transport Executive area.

Bus Passenger Survey – South Yorkshire PTE area – Stagecoach...

Bus Passenger Survey results for Stagecoach in the South Yorkshire Passenger Transport Executive...

Bus Passenger Survey – Shropshire Council area – Arriva...

Bus Passenger Survey - Shropshire Council area - Arriva - July 2010

Bus Passenger Survey – Swindon Borough Council area –...

Bus Passenger Survey results for Stagecoach in the Swindon Borough Council area.

Bus Passenger Survey – Hampshire County Council area –...

Bus Passenger Survey results for Stagecoach in the Hampshire County Council area.

Bus Passenger Survey – Brighton and Hove City Council area –...

Bus Passenger Survey results for Brighton and Hove Bus Company in the Brighton and Hove City...

Bus Passenger Survey – Brighton and Hove City Council area –...

Bus Passenger Survey results for Countryliner in the Brighton and Hove City Council area.

Board meeting minutes – 16 June 2010

Minutes from the June 2010 Passenger Focus Board meeting.

Bus Passenger Survey – Merseyside PTE area (Merseytravel) –...

Bus Passenger Survey results for Stagecoach in the Merseyside Passenger Transport Executive area...

Bus Passenger Survey – South Yorkshire PTE area – Sheffield...

Bus Passenger Survey results for Sheffield Community Transport in the South Yorkshire Passenger...

Bus Passenger Survey – Merseyside PTE area (Merseytravel) – ...

Bus Passenger Survey results for Arriva in the Merseyside Passenger Transport Executive area...

Bus Passenger Survey – Stoke on Trent City Council area – July...

Bus Passenger Survey results for Stoke on Trent City Council area.

Bus Passenger Survey – Cambridgeshire County Council area –...

Bus Passenger Survey results for Stagecoach in the Cambridgeshire County Council area.

Bus Passenger Survey – Plymouth City Council area – July 2010

Bus Passenger Survey results for the Plymouth City Council area.

Bus Passenger Survey – Cambridgeshire County Council area –...

Bus Passenger Survey results for the Cambridgeshire County Council area.

Bus Passenger Survey – Hampshire County Council area – First...

Bus Passenger Survey results for First in the Hampshire County Council area.

Bus Passenger Survey – West Yorkshire PTE area – First –...

Bus Passenger Survey results for First in the West Yorkshire Passenger Transport Executive area.

Bus Passenger Survey – Swindon Borough Council area –...

Bus Passenger Survey results for Thamesdown Transport in the Swindon Borough Council area.

Board meeting agenda – 14 July 2010

The agenda for the Passenger Focus Board meeting on Wednesday 14 July 2010.

Bus Passenger Survey – Cumbria County Council area – July 2010

Bus Passenger Survey results for the Cumbria County Council area.

Bus Passenger Survey – Hampshire County Council area – July...

Bus Passenger Survey results for Hampshire County Council area.

Bus Passenger Survey – GMPTE area – Stagecoach – July...

Bus Passenger Survey results for Stagecoach in the Greater Manchester Passenger Transport Executive...

Bus Passenger Survey – Brighton and Hove City Council area –...

Bus Passenger Survey results for the Brighton and Hove City Council area.

Bus Passenger Survey – Shropshire area – July 2010

Bus Passenger Survey results for Shropshire area.

Bus Passenger Survey – South Yorkshire PTE area – July 2010

Bus Passenger Survey results for the South Yorkshire Passenger Transport Executive area.

Bus Passenger Survey – Stoke on Trent City Council area –...

Bus Passenger Survey results for First in the Stoke on Trent City Council area.

Bus Passenger Survey – GMPTE area – July 2010

Bus Passenger Survey results for the Greater Manchester Passenger Transport Executive area.

Bus Passenger Survey – Medway (Kent) Council area – Arriva...

Bus Passenger Survey results for Arriva in the Medway (Kent) Council area.

Bus Passenger Survey – Cornwall Council area – July 2010

Bus Passenger Survey results for Cornwall Council area.

Bus Passenger Survey – Cornwall Council area – Western...

Bus Passenger Survey results for Western Greyhound in the Cornwall Council area.

Bus Passenger Survey – Swindon Borough Council area – July 2010

Bus Passenger Survey results for the Swindon Borough Council area.

Bus Passenger Survey – full report – July 2010

As part of its drive to improve bus services and make a difference for passengers, the independent...

Bus Passenger Survey – Plymouth City Council area – Plymouth...

Bus Passenger Survey results for Plymouth Citybus in the Plymouth City Council area.

Bus Passenger Survey – Merseyside PTE area (Merseytravel) –...

Bus Passenger Survey results for the Merseyside Passenger Transport Executive area (Merseytravel).

Bus Passenger Survey – West Yorkshire PTE area – Transdev...

Bus Passenger Survey results for Transdev in the West Yorkshire Passenger Transport Executive area.

Bus Passenger Survey – GMPTE area – Arriva – July 2010

Bus Passenger Survey results for Arriva in the Greater Manchester Passenger Transport Executive...

Passenger Focus Annual Report and Accounts 2009-10

Passenger Focus is the independent consumer watchdog for Britain?s rail passengers and England?s...

Bus Passenger Survey – Cornwall Council area – First –...

Bus Passenger Survey results for First in the Cornwall Council area.

Bus Passenger Survey – West Yorkshire PTE area – Arriva...

Bus Passenger Survey results for Arriva in the West Yorkshire Passenger Transport Executive area.

Bus Passenger Survey – South Yorkshire PTE area – First...

Bus Passenger Survey results for First in the South Yorkshire Passenger Transport Executive area.

Register of outside interests for Board members and senior staff –...

A register of outside interests for Board members and senior staff.

Senior Passenger Adviser – Job description

Information regarding a 'Senior Passenger Adviser' job vacancy at Passenger Focus.

Senior Passenger Adviser – Job advertisement

Information regarding a 'Senior Passenger Adviser' job vacancy at Passenger Focus.

Board meeting agenda – 16 June 2010

The agenda for the Passenger Focus Board meeting on Wednesday 16 June 2010.

Passenger Focus response to DfT consultation on Improving Bus Passenger...

Passenger Focus welcomes this consultation, which addresses a wide range of issues which affect...

Bus mystery traveller survey annual results 2009 – 2010

Passenger Focus is the official, independent consumer organisation representing the interests of...

Scottish Board Member – Job advertisment

Information regarding a 'Scottish Board Member' job vacancy at Passenger Focus.

Board meeting agenda – 12 May 2010

The agenda for the Passenger Focus Board meeting on Wednesday 12 May 2010.

Board meeting – 12 May 2010 – Paper 2

Passenger Focus Board meeting paper for the 12 May 2010 meeting.

Disability Equality Scheme – Spring 2010

Passenger Focus, in line with its policy statement will comply with our duty under the Disability...

Development Co-ordinator – Job advertisement

Information regarding a 'Development Co-ordinator' job vacancy at Passenger Focus.

Development Co-ordinator – Job description

Information regarding a 'Development Co-ordinator' job vacancy at Passenger Focus.

What is Passenger Focus? April 2010

Passenger Focus is the independent consumer watchdog for Britain’s rail passengers and bus, coach...

Senior Information Risk Owner’s annual report to the Accounting...

The Senior Information Risk Owner's annual report to the Chief Executive and Accounting Officer.

Passenger Voice – Bus, Coach and Tram – Spring 2010

Passenger Focus has formally started to represent bus, coach and tram passengers in England outside...

Bus passenger priorities for improvement

Over 3800 bus passengers in England outside London took part in this research. They were asked to...

Board meeting – 17 March 2010 – Paper 8.1

Passenger Focus Board meeting paper for the 17 March 2010 meeting.

Board meeting – 17 March 2010 – Paper 9.1c

Passenger Focus Board meeting paper for the 17 March 2010 meeting.

Board meeting – 17 March 2010 – Paper 9.1d

Passenger Focus Board meeting paper for the 17 March 2010 meeting.

Board meeting – 17 March 2010 – Paper 8.1 (attached document)

Passenger Focus Board meeting paper for the 17 March 2010 meeting.

Board meeting – 17 March 2010 – Paper 8.1c

Passenger Focus Board meeting paper for the 17 March 2010 meeting.

Board meeting – 17 March 2010 – Paper 6.3

Passenger Focus Board meeting paper for the 17 March 2010 meeting.

Board meeting – 17 March 2010 – Paper 9.1b

Passenger Focus Board meeting paper for the 17 March 2010 meeting.

Board meeting – 17 March 2010 – Paper 8.1d

Passenger Focus Board meeting paper for the 17 March 2010 meeting.

Board meeting – 17 March 2010 – Paper 7.1c

Passenger Focus Board meeting paper for the 17 March 2010 meeting.

Board meeting – 17 March 2010 – Paper 6.4

Passenger Focus Board meeting paper for the 17 March 2010 meeting.

Board meeting – 17 March 2010 – Paper 6.1

Passenger Focus Board meeting paper for the 17 March 2010 meeting.

Board meeting – 17 March 2010 – Paper 7.1a

Passenger Focus Board meeting paper for the 17 March 2010 meeting.

Board meeting – 17 March 2010 – Paper 7.1d

Passenger Focus Board meeting paper for the 17 March 2010 meeting.

Board meeting – 17 March 2010 – Paper 9.1

Passenger Focus Board meeting paper for the 17 March 2010 meeting.

Board meeting – 17 March 2010 – Paper 3

Passenger Focus Board meeting paper for the 17 March 2010 meeting.

Board meeting – 17 March 2010 – Paper 10

Passenger Focus Board meeting paper for the 17 March 2010 meeting.

Board meeting – 17 March 2010 – Paper 8.1b

Passenger Focus Board meeting paper for the 17 March 2010 meeting.

Board meeting – 17 March 2010 – Paper 10 (attached document)

Passenger Focus Board meeting paper for the 17 March 2010 meeting.

Board meeting – 17 March 2010 – Paper 8.1a

Passenger Focus Board meeting paper for the 17 March 2010 meeting.

Board meeting – 17 March 2010 – Paper 7.1

Passenger Focus Board meeting paper for the 17 March 2010 meeting.

Board meeting – 17 March 2010 – Paper 6.1b

Passenger Focus Board meeting paper for the 17 March 2010 meeting.

Board meeting – 17 March 2010 – Paper 6.1a

Passenger Focus Board meeting paper for the 17 March 2010 meeting.

Board meeting agenda – 17 March 2010

The agenda for the Passenger Focus Board meeting on Wednesday 17 March 2010.

Board meeting – 17 March 2010 – Paper 7.1b

Passenger Focus Board meeting paper for the 17 March 2010 meeting.

Board meeting – 17 March 2010 – Paper 2

Passenger Focus Board meeting paper for the 17 March 2010 meeting.

Board meeting – 17 March 2010 – Paper 6.2

Passenger Focus Board meeting paper for the 17 March 2010 meeting.

Board meeting – 17 March 2010 – Paper 6.3 (attached document)

Passenger Focus Board meeting paper for the 17 March 2010 meeting.

Board meeting – 17 March 2010 – Paper 9.1a

Passenger Focus Board meeting paper for the 17 March 2010 meeting.

Passenger Focus Stakeholder Reception: Bus, Coach and Tram

Passenger Focus are holding a stakeholder reception to celebrate the widening of its remit to...

Register of outside interests for Board members and senior staff –...

A register of outside interests for Board members and senior staff.

Annex B Proposed New Membership Code Part B

This code applies to the Chairman and all Members (collectively referred to as ‘Board Members’)...

Proposed new membership codes for Passenger Focus

It is usual for government departments to agree, by and with the consent of Her Majesty’s...

Annex A Proposed New Membership Code Part A

This code applies to the Chairman and all Members (collectively referred to as ‘Board Members’)...

Board meeting – 17 February 2010 – Paper 2

Passenger Focus Board meeting paper for the 17 February 2010 meeting.

Board meeting – 17 February 2010 – Paper 11 Bus Passenger...

Passenger Focus Board meeting paper for the 17 February 2010 meeting.

Board meeting – 17 February 2010 – Paper 7.1

Passenger Focus Board meeting paper for the 17 February 2010 meeting.

Board meeting – 17 February 2010 – Paper 8.1d

Passenger Focus Board meeting paper for the 17 February 2010 meeting.

Board meeting – 17 February 2010 – Paper 8.1

Passenger Focus Board meeting paper for the 17 February 2010 meeting.

Board meeting – 17 February 2010 – Paper 6.2.3

Passenger Focus Board meeting paper for the 17 February 2010 meeting.

Board meeting – 17 February 2010 – Paper 6.2.8

Passenger Focus Board meeting paper for the 17 February 2010 meeting.

Board meeting – 17 February 2010 – Paper 9.1b

Passenger Focus Board meeting paper for the 17 February 2010 meeting.

Board meeting – 17 February 2010 – Paper 8.1c

Passenger Focus Board meeting paper for the 17 February 2010 meeting.

Board meeting – 17 February 2010 – Paper 6.2.4

Passenger Focus Board meeting paper for the 17 February 2010 meeting.

Board meeting – 17 February 2010 – Paper 7.1b

Passenger Focus Board meeting paper for the 17 February 2010 meeting.

Board meeting – 17 February 2010 – Paper 6.3 Business Plan...

Passenger Focus Board meeting paper for the 17 February 2010 meeting.

Board meeting – 17 February 2010 – Paper 9.1c

Passenger Focus Board meeting paper for the 17 February 2010 meeting.

Board meeting – 17 February 2010 – Paper 6.1

Passenger Focus Board meeting paper for the 17 February 2010 meeting.

Board meeting – 17 February 2010 – Paper 6.2.9

Passenger Focus Board meeting paper for the 17 February 2010 meeting.

Board meeting – 17 February 2010 – Paper 6.2.10

Passenger Focus Board meeting paper for the 17 February 2010 meeting.

Board meeting – 17 February 2010 – Paper 6.2.7

Passenger Focus Board meeting paper for the 17 February 2010 meeting.

Board meeting – 17 February 2010 – Paper 9.1

Passenger Focus Board meeting paper for the 17 February 2010 meeting.

Board meeting – 17 February 2010 – Paper 6.2.11

Passenger Focus Board meeting paper for the 17 February 2010 meeting.

Board meeting – 17 February 2010 – Paper 6.2

Passenger Focus Board meeting paper for the 17 February 2010 meeting.

Board meeting – 17 February 2010 – Paper 8.1b

Passenger Focus Board meeting paper for the 17 February 2010 meeting.

Board meeting – 17 February 2010 – Paper 6.2.4a

Passenger Focus Board meeting paper for the 17 February 2010 meeting.

Board meeting – 17 February 2010 – Paper 6.3 Indicative...

Passenger Focus Board meeting paper for the 17 February 2010 meeting.

Board meeting – 17 February 2010 – Paper 6.2.2

Passenger Focus Board meeting paper for the 17 February 2010 meeting.

Board meeting – 17 February 2010 – Paper 6.2.1

Passenger Focus Board meeting paper for the 17 February 2010 meeting.

Board meeting – 17 February 2010 – Paper 9.1a

Passenger Focus Board meeting paper for the 17 February 2010 meeting.

Board meeting – 17 February 2010 – Paper 3

Passenger Focus Board meeting paper for the 17 February 2010 meeting.

Board meeting – 17 February 2010 – Paper 6.2.6

Passenger Focus Board meeting paper for the 17 February 2010 meeting.

Board meeting – 17 February 2010 – Paper 11 Bus Policy Roadmap

Passenger Focus Board meeting paper for the 17 February 2010 meeting.

Board meeting – 17 February 2010 – Paper 6.2.12

Passenger Focus Board meeting paper for the 17 February 2010 meeting.

Board meeting – 17 February 2010 – Paper 6.2.11a

Passenger Focus Board meeting paper for the 17 February 2010 meeting.

Board meeting – 17 February 2010 – Paper 6.3 Work Plan 2010-11

Passenger Focus Board meeting paper for the 17 February 2010 meeting.

Board meeting agenda – 17 February 2010

The agenda for the Passenger Focus Board meeting on Wednesday 17 February 2010.

Board meeting – 17 February 2010 – Paper 7.1a

Passenger Focus Board meeting paper for the 17 February 2010 meeting.

Board meeting – 17 February 2010 – Paper 7.1d

Passenger Focus Board meeting paper for the 17 February 2010 meeting.

Board meeting – 17 February 2010 – Paper 11 Policy and...

Passenger Focus Board meeting paper for the 17 February 2010 meeting.

Board meeting – 17 February 2010 – Paper 6.2.5

Passenger Focus Board meeting paper for the 17 February 2010 meeting.

Board meeting – 17 February 2010 – Paper 8.1a

Passenger Focus Board meeting paper for the 17 February 2010 meeting.

Board meeting – 17 February 2010 – Paper 7.1c

Passenger Focus Board meeting paper for the 17 February 2010 meeting.

Board meeting – 17 February 2010 – Paper 9.1d

Passenger Focus Board meeting paper for the 17 February 2010 meeting.

Corporate Services Officer – Job advertisement

Information regarding a 'Corporate Services Officer' job vacancy at Passenger Focus.

Business Services Executive – Job advertisement

Information regarding a 'Business Services Executive' job vacancy at Passenger Focus.

Corporate Services Officer – Job description

Information regarding a 'Corporate Services Officer' job vacancy at Passenger Focus.

Passenger Link Executive – Job description

Information regarding a 'Passenger Link Executive' job vacancy at Passenger Focus.

Passenger Link Manager – Job description

Information regarding a 'Passenger Link Manager' job vacancy at Passenger Focus.

Business Services Executive – Job description

Information regarding a 'Business Services Executive' job vacancy at Passenger Focus.

Passenger Link Manager – Job advertisement

Information regarding a 'Passenger Link Manager' job vacancy at Passenger Focus.

Passenger Link Executive – Job advertisement

Information regarding a 'Passenger Link Executive' job vacancy at Passenger Focus.

Passenger Focus – Making a difference for all passengers

More than 120,000 passengers told Passenger Focus what they think of their services over the past...

Board meeting December 2009 – First TransPennine Express franchise...

A First TransPennine Express franchise report presented at the Passenger Focus Board Meeting held...

Board meeting December 2009 – Northern Rail franchise report

A Northern Rail franchise report presented at the Passenger Focus Board meeting held in Liverpool,...

Board meeting December 2009 – Merseyrail franchise report

A Merseyrail franchise report presented at the Passenger Focus Board meeting held in Liverpool,...

Board meeting agenda – 16 December 2009

There will be a Passenger Focus board meeting on Wednesday 16 December 2009. The event will be held...

A snapshot of the composition of Passenger Focus

A look at the composition of Passenger Focus as of September 2009.

Passenger Focus Freedom of Information Act publication scheme

This publication scheme is based on the model scheme prepared and approved by the Information...

Agenda – North West Bus Summit 2009: Partnership Matters

Passenger Focus will be attending the 'North West Bus Summit 2009' on Thursday 26 November 2009 at...

Job advertisement – Senior Researcher

Job description – Senior Researcher

Bus mystery traveller survey annual results 2008 – 2009 (revised 1...

In 2008, the Department for Transport (DfT) announced that Passenger Focus would become responsible...

Job description – Senior Passenger Adviser

Bus Mystery Traveller Survey – Technical report – October 2009

Bus Mystery Traveller Survey – Research report – October 2009

Bus Mystery Traveller Survey – Summary of research

Job advertisement – Senior Passenger Adviser

Bus mystery traveller survey Q2 2009 – 2010 report (revised 10...

In 2008 the Department for Transport (DfT) announced that Passenger Focus would become responsible...

Job description – Development Manager

Job advertisement – Development Manager

Board meeting agenda – 14 October 2009

There will be a Passenger Focus board meeting on Wednesday 14 October 2009. The location will be...

Handling complaints and appeals from bus passengers

This report explains how Passenger Focus believes it can best contribute to an improvement in the...

Letter from Passenger Focus to DfT – Bus, coach and tram passenger...

A letter from Passenger Focus to the Department for Transport regarding its bus, coach and tram...

Bus complaints handling research – JMP report

Research was undertaken to investigate the bus complaints process in England (outside London). The...

Busfocus – September 2009

The past couple of months has seen the research team carry out numerous bus and coach...

Job description – Communications Officer

Job advertisement – Press Officer and Communications Officer

Job description – Press Officer

Board meeting agenda – 16 September 2009

Passenger Focus's board meeting was held on Wednesday 16 September 2009 in the Darwin Room, Life...

Transport Solutions in Rural Areas conference – Agenda

Passenger Focus and TravelWatch NorthWest will be holding a joint 'Transport Solutions in Rural...

Job description – Executive Assistant to the Passenger Director

Job advertisement – Executive Assistant to the Passenger Director

Transport Solutions in Rural Areas conference – Map and information

Passenger Focus and TravelWatch NorthWest will be holding a joint 'Transport Solutions in Rural...

Passenger Focus Conservative Party Fringe Event 2009

Weighing it up - Do passengers need government more or less involved in bus and rail services?